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Walter BalducciCommunications ManagerAI receptionist for Medtech Evolution: every patient answered, from Kaitaia to Bluff.
MessageMind’s AI receptionist answers the phone, texts, WhatsApp and web chat for practices on Medtech Evolution, booking, moving and cancelling GP and nurse appointments as patients ask. It takes repeat prescription requests for the GP, flags ACC injury visits and keeps the book full.
Updated
Trusted by teams worldwide
01Phone and text
Every call and text to the practice, answered from Evolution.
Patients ring, text, WhatsApp, email or use your website chat, and the same AI receptionist answers. It finds each enrolled patient in Medtech Evolution, offers free times with their own GP or the practice nurse and books the one they choose, early mornings and evenings included.
- Enrolled patients recognised straight away
- Their own GP or the practice nurse
- Bookings saved in Medtech Evolution
02Prescriptions
Repeat prescription requests sent straight to the GP.
A patient who needs more of a regular medicine asks by text or in the chat. The AI receptionist checks who they are, notes the medicine and their pharmacy and passes the request to their GP with the conversation attached, then lets the patient know what happens next.
- Requests passed to the patient’s own GP
- Pharmacy details noted every time
- Patients told what happens next
03ACC and changes
Injury visits, changes and cancellations without the phone tag.
When someone has hurt themselves, the AI receptionist books the visit and flags it as an accident so your GP can lodge the ACC claim. Patients move or cancel appointments in the same chat, and freed times go to people who asked to be seen sooner.
- Accident visits flagged for ACC
- Moves and cancellations in one reply
- Freed times offered to the waiting list
What the AI receptionist handles in Medtech.
AI automation for Medtech Evolution takes routine front desk work off your team, with every booking, change and request saved where your practice already works.
Answers every patient
- Answers the practice phone, texts, WhatsApp, email and web chat, before 8am and after 5pm.
- Recognises enrolled and casual patients and books each one under the right record.
- Replies in each patient’s language and greets them the way your team does, kia ora included.
Books and changes appointments
- Books GP, practice nurse and nurse practitioner appointments from the free times in Medtech Evolution.
- Moves or cancels appointments in the chat and clears the old time straight away.
- Fills cancelled times by messaging patients who asked to come in sooner.
Takes requests for the GP
- Passes repeat prescription requests from a text or chat to the patient’s own GP, medicine and pharmacy noted.
- Flags accident and injury visits so your GP can lodge the ACC claim on the day.
Keeps patients on track
- Texts or WhatsApps a reminder before each visit and deals with every reply in that thread.
- Answers fee questions for enrolled, casual and Community Services Card patients from your fee list.
Works with your team
- Sends calls that sound urgent to the duty nurse, with a note of what the patient said.
- Serves practices in Auckland, Wellington, Christchurch and the regions, across every site you run.
Popular Medtech automations.
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Book GP appointments in Medtech Evolution by text
Aroha texts the practice on Tuesday morning asking to see Dr Reid this week. The AI receptionist finds her record in Medtech Evolution, offers his Thursday times and books 10:40 when she replies. A confirmation comes straight back, and a reminder follows the evening before.
Customer: Kia ora, can I see Dr Reid this week?
AI agent: Kia ora Aroha! Dr Reid has 10:40 or 15:20 on Thursday. Which suits?
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Take repeat prescription requests and pass them to the GP
A patient on a regular medicine asks for a repeat by WhatsApp. The AI receptionist confirms their details, records the medicine and the pharmacy they use and sends the request to their GP. If the GP wants a consult first, the patient is offered a time in the same chat.
Customer: Hi, I need a repeat of my inhaler prescription please.
AI agent: Sure, I’ve sent it to Dr Patel with your pharmacy details. We’ll text you once it’s done.
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Book ACC injury visits and flag them for the claim
Someone rings after twisting an ankle at netball. The AI receptionist books the first free GP or nurse appointment, notes when and how the injury happened and flags the visit for ACC, so your team can lodge the claim. Follow-up injury visits are booked the same way.
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Let patients move or cancel Medtech appointments by text
A patient texts that Thursday no longer works. The AI receptionist finds the appointment in Medtech Evolution, offers new times or confirms the cancellation, and clears the old slot at once. Patients on the waiting list hear about the freed time within minutes.
Advanced Medtech automations.
Medtech Evolution sits at the centre of these automations, joined to your payments, your CRM and the inboxes your patients already use.
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Book Immigration New Zealand medicals in Medtech with Odoo and Stripe
- A visa applicant writes on WhatsApp in Hindi asking for an immigration medical next week.
- The AI agent replies in Hindi, explains what to bring and records the applicant in Odoo.
- It books the panel physician’s long appointment in Medtech Evolution, with the nurse visit just before.
- The applicant pays the medical fee through a Stripe link, and the Odoo opportunity closes as won.
- The immigration adviser who referred them gets a confirmation, and the applicant a reminder the day before.
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Book Medtech phone consults for medical certificates with Stripe and Gmail
- An employee off sick for four days texts that their manager now wants a medical certificate.
- The AI agent books a phone consult with their GP in Medtech Evolution for that afternoon.
- A Stripe link in the same text thread takes your phone consult fee before the call.
- The GP rings at the booked time and decides whether a certificate is right.
- When it is, the certificate leaves your practice Gmail as a PDF, ready to forward to work.
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Enrol a new family at your Medtech practice from Facebook Messenger and Gmail
- A family moving to Tauranga messages your Facebook page asking whether the practice takes new patients.
- The AI agent answers on Messenger and emails the enrolment forms from your practice Gmail.
- Signed forms come back by email, and reception completes the enrolment in Medtech Evolution.
- The AI agent then books each child with the practice nurse and the parents with their new GP.
- A welcome message shares parking, opening hours and the number for after-hours care.
Less phone tag at your Medtech practice.
What your reception team notices once calls and texts are answered from Medtech Evolution.
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GPs, nurses and nurse practitioners
Each clinician’s free times come straight from Medtech Evolution, so patients can stay with their own GP or see whoever is free first.
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Booked while they wait
A patient picks a time, hears it back, and the appointment is in Medtech Evolution before they put the phone down.
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Warm, short and local
Replies are short and warm, greet patients with a kia ora and use your GPs’ names and appointment types from Medtech.
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Patient details respected
Conversations sit on EU servers under GDPR, each patient is matched before anything changes, and Medtech Evolution keeps the record of care.
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Your nurses see the whole thread
A prescription or health question reaches your practice nurse with the patient’s details and every message already in view.
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Fewer missed appointments
A text or Messenger reminder arrives before each visit, and patients confirm, change or cancel with a quick reply.
How the Medtech AI integration works.
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Connect Medtech Evolution
We link Medtech Evolution with your practice manager, then check each location, clinician and appointment type together.
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Add your practice rules
Fees, prescription rules, ACC steps and urgent-call instructions come from you, and clinicians and free times come from Evolution.
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Start answering
Your phone line, texts, WhatsApp and web chat go live, and every booking lands in Medtech Evolution.
At a glance
- Channels
- Phone, text, WhatsApp, web chat, email and Messenger
- Clinicians
- GPs, practice nurses and nurse practitioners
- Appointments
- Booked, moved and cancelled from Medtech Evolution free times
- Requests
- Repeat prescriptions and ACC injury visits for your team
- Languages
- Te reo Māori greetings and every language your patients use
- Your team
- One inbox on the desktop and the MessageMind app
Already using Medtech AI?
Keep it. Medtech AI helps your clinicians in the consult, writing notes and referral letters and pulling a patient’s history into one view. The AI receptionist looks after the rest of the day: calls, texts, bookings, prescription requests and ACC visits, all kept in Medtech Evolution.
- Phone, text and WhatsApp answered from Medtech Evolution
- Repeat prescription requests sent to the right GP
- Cancelled times refilled from your waiting list
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Medtech AI receptionist: questions and answers
Is there an AI receptionist for Medtech Evolution?
Yes. MessageMind connects an AI receptionist to Medtech Evolution that answers calls, texts, WhatsApp and web chat for your practice. It books, moves and cancels appointments, takes repeat prescription requests, flags ACC injury visits and fills cancelled times, around the clock.
Does it handle repeat prescription requests?
Yes. A patient texts or messages for a repeat, and the AI receptionist checks their identity, writes down the medicine and pharmacy and forwards it all to their GP. Your doctors decide on every prescription and anything clinical, while the AI receptionist keeps the front desk moving.
How does it handle ACC injury visits?
It asks when and how the injury happened, books the first suitable appointment and flags the visit so your GP can lodge the ACC claim. Follow-up injury visits are booked the same way, with the claim details kept on the booking notes.
Can patients cancel or move an appointment by text?
Yes. A quick text is enough: the AI receptionist finds the appointment in Medtech Evolution, offers new times or confirms the cancellation and frees the slot at once. Patients on your waiting list are offered it straight away.
Does it work for enrolled and casual patients?
Yes. Enrolled patients are matched to their record in Medtech Evolution, and casual patients are booked under your casual patient policy. Fee questions are answered from your own fee list, Community Services Card rates included.
Will it greet patients in te reo Māori?
Yes. Kia ora comes naturally, and it replies in each patient’s own language, from Hindi and Mandarin to Samoan. You decide how formal or relaxed the replies sound, so they match the way your reception team talks.
Does it know when to tell a caller to ring 111?
Yes. Anyone describing an emergency is told to ring 111 straight away, and other urgent calls go to your duty nurse with a summary. Everything else is booked into the right appointment, so your clinical team sees the calls that need them.
What does our practice manager need to do?
Sit down with our team for the setup. Together you connect Medtech Evolution, add your fees, prescription and ACC rules and run test conversations with your reception team. Your phone number and text line stay the same, so patients simply get quicker answers.
What does it cost a New Zealand practice?
The price follows your plan and how many patients get in touch each month. Plans are listed on our pricing page, and our team can suggest the right one once they know the size of your practice.
Is patient information kept private?
Yes. MessageMind is hosted in the EU under GDPR and checks each patient’s identity before changing anything, and Medtech Evolution stays your record of care. Conversations live in your practice’s own inbox, open to your team.
A Medtech practice where every text gets a reply.
Show us how your practice runs, and we’ll have the AI receptionist answering in your words.