15-18% OTA commission: every slow direct inquiry pushes the guest back to Booking.com or Airbnb.
A guest messages you direct at 9pm. You reply at 9am. By then they booked on Booking.com and the OTA took its cut.
Official Meta Business Partner
Your AI Co-Host
for property managers & hotels.
One AI agent qualifies every inquiry, books every stay, sends every door code, and chases every review. Every channel, every language, 24/7.
Chats
Search the entire inbox…
Alex is managing this conversation.
Message
Adam Roberts is managing this conversation
Your Unified Inbox
Manage all your conversations in one place with our Unified MessagingHub. Effortless and efficient, it's designed to keep you connected, always.
The problem
Every unanswered inquiry is a direct booking that just went to the OTA.
Patterns we see across every boutique hotel, spa hotel, and short-term rental host we onboard, with the math behind each.
40× a week: hot tub? parking? early check-in? cot? WiFi? pet policy?
Reception, property manager, VA, all repeat the same intake on every inquiry. Senior time burnt on triage the AI handles in seconds.
1 in 2 inquiries land outside your reception team's working hours or working language.
A German guest at midnight. An Italian at 2am. A US couple at 1am Madrid time. Inbound from anywhere lives outside one front desk.
63% of guests check out with no review request, no rebook nudge, no referral ask.
Reviews drive OTA ranking, which drives next month's bookings. Without the right nudge, two thirds of your happy guests leave silently.
Four patterns. Your AI co-host handles all four.
A real guest
One guest. Six jobs.
One conversation moves Tomáš through every front desk job your property does, from a Czech-language WhatsApp inquiry to a 5-star review and a return-stay booking, with the deposit, the door code, the spa upsell, and the cellar dinner all locked in along the way. The right side lights up which job is happening at each beat.
Direct booking enquiry
01
Inquiry
Hi Sarah 👋 Thanks for reaching out about the cottage. Yes, 12 to 15 July is open. Quick check, how many guests, and is it a special occasion?
2 guests, anniversary2 guests, weekend away
Two adults, our 10th anniversary 🥂 Any chance the hot tub is running that weekend?
Mon 2:09 PM · party size, occasion, hot tub, dates confirmed
02
Qualifying
Congrats 🥂 Yes, the hot tub is fresh-filled every Friday morning, ready from check-in on. Three nights, 2 guests: £540 total (£180/night, cleaning + hot tub included). Any pets, dietary needs, or would you like early check-in?
No pets. Early check-in would be a lifesaver, our train gets in around 11am 🚆
Guest profile saved
Noted. I will hold a 2pm check-in and confirm Thursday once the cleaner is done. Want me to send the booking link and deposit over now?
Yes please, send it over 👍
Hostaway guest profile created
Mon 2:17 PM · booking link + Stripe deposit
03
Booking
Sending it now 🏡
• Hot Tub Retreat, 12 to 15 July, 3 nights, 2 guests
• £540 total, £160 refundable damage deposit holds the dates
• Free cancellation up to 5 days before check-in
• Secure Stripe checkout, 30 seconds to complete
• The calendar locks the moment the deposit clears
• Hot Tub Retreat, 12 to 15 July, 3 nights, 2 guests
• £540 total, £160 refundable damage deposit holds the dates
• Free cancellation up to 5 days before check-in
• Secure Stripe checkout, 30 seconds to complete
• The calendar locks the moment the deposit clears
Pay depositTalk to Emma (host)
Deposit paid 🙌
Stripe deposit
Thanks Sarah, all locked in 🎉 Pre-arrival pack lands Thursday 11 July with the door code, WiFi, parking, and a couple of restaurant recs for the anniversary. Anything you want me to book ahead in the meantime?
Booking confirmed
Thu 11 Jul 3:00 PM · 24h pre-arrival pack + early check-in confirmation
04
Reminder
Hi Sarah, 24 hours to go 🌿 Your check-in pack:
🔑 Door code: 5821 (active from 2pm Fri, expires Mon noon)
📶 WiFi: HotTubRetreat / lakedays26
🚗 Park anywhere on the gravel drive, no permit needed
♨️ Hot tub on a 6pm to 10pm timer, extendable via the app on the fridge
🍽️ The Cross in Kenilworth, 6-min taxi, perfect for anniversary dinner. Want me to book Sat 7:30pm for 2?
🔑 Door code: 5821 (active from 2pm Fri, expires Mon noon)
📶 WiFi: HotTubRetreat / lakedays26
🚗 Park anywhere on the gravel drive, no permit needed
♨️ Hot tub on a 6pm to 10pm timer, extendable via the app on the fridge
🍽️ The Cross in Kenilworth, 6-min taxi, perfect for anniversary dinner. Want me to book Sat 7:30pm for 2?
Yes, book The CrossWe'll play it by ear
Yes please book The Cross for two! And is there a supermarket close by for basics?
Booking The Cross now. Tesco Express is a 4-min walk, open 7am to 10pm. Welcome basics already in the cottage: milk, coffee, tea, sourdough, jam, and a bottle of Prosecco on the counter for tomorrow 🥂
The Cross booked
Sat 13 Jul 10:12 AM · in-stay question · hot tub extension + late checkout
05
Upsell
Morning! The hot tub is heaven. Any way to keep it running past 10pm tonight? And do you offer late checkout on Monday?
Morning Sarah 💜 Yes on both:
♨️ Extending tonight is timer to midnight, no charge, on us for the anniversary 🥂
🕛 Late checkout to 12pm Monday confirmed, no same-day arrival to worry about
Anything else? Fresh towels dropped off, more logs for the fire pit, breakfast delivered from the deli?
♨️ Extending tonight is timer to midnight, no charge, on us for the anniversary 🥂
🕛 Late checkout to 12pm Monday confirmed, no same-day arrival to worry about
Anything else? Fresh towels dropped off, more logs for the fire pit, breakfast delivered from the deli?
Fire pit logs pleaseAll good, thanks
Fire pit logs would be perfect, thank you so much!
In-stay request
Logs dropped off by 4pm, same door code. Enjoy the evening 🔥
Mon 15 Jul 2:30 PM · post-checkout · review request + return-stay code
06
Follow-up
Hi Sarah! Hope the train back was smooth 🚆
Thanks so much for staying with us, especially for the anniversary. Two quick things:
⭐ If you have 30 seconds, a Google review really helps us. If the hot tub and The Cross made the trip, calling those out is gold.
🎁 Tiny thank-you, 10% return code: HOTTUB10 (any dates, valid 12 months, on direct bookings).
Thanks so much for staying with us, especially for the anniversary. Two quick things:
⭐ If you have 30 seconds, a Google review really helps us. If the hot tub and The Cross made the trip, calling those out is gold.
🎁 Tiny thank-you, 10% return code: HOTTUB10 (any dates, valid 12 months, on direct bookings).
Just left 5 stars, best weekend in years! Already talking about coming back in October 🍂
5-star Google review captured
That means the world, thank you 🙏 October is stunning here, autumn colours all around the lake. Want me to soft-hold Fri 25 to Sun 27 Oct? No charge, you confirm next month.
Yes please, same 2 adults!
Repeat-stay hold
The 6 jobs your front desk can stop doing manually
Inquiry
Greets every guest in seconds, in their language. Captures party size, dates, language, the first usable signal.
Qualifying
Party size, dates, pets, dietary, accessibility, language preference. The right room + the right rate before reception ever sees the inquiry.
Booking
Holds the room in your PMS or Hostaway / Airbnb calendar, takes the Stripe deposit, sends a multilingual confirmation pack.
Reminder
Sends a 24h pre-arrival pack: door code, parking, WiFi, breakfast, spa schedule, transfer. Pre-empts 80% of arrival questions.
Where your guests browse, ask, and book.
One agent. Every channel.
Lodgify Lodgify
Guest messages answered inside your Lodgify inbox, with live availability and rates.
Also live on
InstagramFacebook + Many more channels & PMS, plug and play
Previo
Cloudbeds
Mews
Little Hotelier
RoomRaccoon
Apaleo
Hostaway
Lodgify
Hospitable
Smoobu
Guesty
Zeevou
Viber
Igloohome
August
Schlage
RemoteLock
G Reviews
TripAdvisor
GoCardless
Klaviyo
Xero
How it works
3 steps. 0 code.
Connect your PMS or channel manager, keyless entry, Stripe, and calendar. Train it on your room types, rate plans, amenity list, and house rules. Launch across every channel.
01
Step one · Connect
Connect your PMS, keyless entry, Stripe, and calendar.
Connect
Plug in your PMS or STR channel manager, keyless entry, Stripe for deposits, and your calendar. Your PMS inbox becomes a first-class channel: the AI answers guests right inside Guesty, Lodgify, Hospitable, or Zeevou. One-click sync, no engineering ticket.
- Previo, Cloudbeds, Mews, Hostaway, Guesty, Lodgify, Hospitable, Zeevou
- Igloohome, August, Schlage, RemoteLock for door codes
- Stripe + GoCardless + iCal sync
- PV Previo PMS · room status + bookings Connected
- HA Hostaway STR channel manager · iCal sync Connecting…
- St Stripe Deposits + pre-arrival holds Install →
- IG Igloohome Keyless entry · door codes Install →
02
Step two · Train
Train it on your rooms, rates, and house rules.
Train it
Our prompt engineering team reviews your past chats, room types, rate plans, amenities, and house rules, then structures it all and configures the prompts and workflows around how your property really runs. The AI learns the way your sharpest receptionist upsells.
- Imports past chats, rooms, rates, amenities
- Learns cancellation policy, house rules, upsell triggers
- You approve every reply pattern before launch
- Room types + rate plans 18 active
- Amenities + house rules parsed
- Past chats 2,108 / 2,840
- Upsell + cancellation policy queued
House voice learned:
Spa weekend upsell Pet policy Late checkout CZ / DE / EN Boutique tone
03
Step three · Launch
Live test, then go live.
Go live
We run a live test against your real Booking.com + Airbnb + WhatsApp inbound first, then flip it live across every channel and language.
- Live test against your real inbound first
- One AI reception on every channel, every language
- Live within 24 hours, human optimization that never stops
- WhatsApp
- Booking.com
-
Airbnb - Instagram DMs
-
Web chat
Featured customer
Real property. Real proof.
Sophie's Home runs MessageMind across WhatsApp, SMS, phone and the Hospitable inbox for 163 serviced apartments and holiday lets across Birmingham, London, Cardiff, Bristol and Leicester. 71.45% of every inbound conversation is handled by the AI.
Featured customer story
Sophie's Home
Inquiries, bookings, access codes and escalations across WhatsApp, SMS, phone and the Hospitable inbox
Short-term rental operator · UK
Live in 24 hrs
71.45%
Automation rate across every inbound channel
- 163 Properties Birmingham, London, Cardiff, Bristol, Leicester
- Hospitable PMS integration live availability, rates and inbox replies
- 4 Channels WhatsApp, SMS, phone, Hospitable inbox
Message them. We’ll reply.
Live AI demo
Test a real live property.
Drop your details and we'll route you straight to the live channels. The AI replies in real-time, exactly like a guest would experience it.
Travel agency
"Strongly recommend"
Jayesh Ashar
Pearl Tourism & Leisure Group
Founder and CEO
Fantastic job on our AI assistant Albert and the VIP phone system. Anybody looking for these kind of products, we strongly recommend MessageMind for their timely delivery and very good pricing.
Jayesh Ashar · Pearl Tourism & Leisure Group
Read story
Rentals
"Support second to none"
Chris Dobson
Caravan Holidays
Owner
The support from MessageMind is second to none. They communicate through WhatsApp, which is both easy to use and offers a quick turnaround for every question. Our business is slightly complex due to managing caravans as holiday lets across 7 sites which slightly different rules. MessageMind also needs constant updating with regard to how it deals with customers. It has a handy tool where you can download the scripts and put them into AI to identify pain points, meaning you can constantly adapt MessageMind's replies. All in all, a great tool.
Chris Dobson · Caravan Holidays
Read story
Rentals
"6 stars if I could"
Jordan Bunton-Williams
Staybodia Ltd
Founder
This is a very good product. I run a serviced Accommodation business and this has enabled me to provide a much better customer service. The support I have received from the MessageMind team has been incredible. Thank you so much.
Jordan Bunton-Williams · Staybodia Ltd
Read story
Rentals
"Great for automating processes"
Shane Coyle
Travel Lets
CEO
Great experience so far with MessageMind. Very knowledgeable in their field, and with a very broad set of features on the backend for automating processes.
Shane Coyle · Travel Lets
Read story
Home services
"Brilliant"
Ben Hickling
Solartek Films
Managing Director
It's brilliant, and it gets through an awful lot of work.
Ben Hickling · Solartek Films
Read story
Rentals
"75% less workload"
Nicholas Underwood
Underwood Property
Airbnb Host
It cuts your workload down by 75%. It's like having an assistant. You can train it on what you want it to know, and it'll respond personally to each guest. Smart, and really useful.
Nicholas Underwood · Underwood Property
Read story
Real estate
"Best product in the market"
Diya Nouman
No5 Real Estate
Founder
I have to say! Very helpful team. Best product in the market by far. Thanks Raul 🫰
Diya Nouman · No5 Real Estate
Read story
Education
"+27% conversions"
Walter Balducci
AOSR
Communications Manager
We've seen an increase of about 27% in terms of converting our leads. We are just super happy, we couldn't have asked for a better product.
Walter Balducci · AOSR
Read story
Agency
"Competitive edge"
TJ
Top Music Marketing Agency
Head of Marketing
MessageMind isn't just a salesman, it's also a customer support agent. Our AI agent, Elliott, replies just as a human would. Customers always compliment our service, and MessageMind has given us that competitive edge.
TJ · Top Music Marketing Agency
Read story
Get Your AI Agent Built Your front desk,
Your front desk,
on autopilot.
30-minute working call. We show up with your AI agent already built for your business by our prompt engineering team. No commitment.
- Let's work together to determine your company's requirements
- Let us present the AI agent built for you
- Let's answer your questions and discuss possible next steps
Your demo is hosted live by a MessageMind specialist. Joining 5,000+ companies already running on MessageMind. Data as of August 31, 2026.
Up to 99.99% Uptime target Multi-region failover
Contractual SLA available on eligible plans.
FAQ
Everything you would ask us first.
Most properties are live within 24 hours. We handle WhatsApp Business API setup, sync your PMS or channel manager, wire up keyless entry and Stripe, and train the AI on your rooms, rates, and house rules. A professional prompt engineering team reviews your property information, structures it, configures the prompts and workflows around how you operate, and keeps optimizing the agent after launch.
Anywhere a guest can reach you: Booking.com, Airbnb, Expedia, VRBO, your PMS inbox (Guesty, Lodgify, Hospitable, Zeevou), your website, WhatsApp, Instagram DMs, Viber, TikTok, Google Business, Meta Lead Ads, TripAdvisor, and inbound calls. One inbox, no Zapier.
Yes. We train it on your past chats and house tone. You approve every reply pattern before launch, and you can tune the voice in plain English at any time.
Yes. The AI checks availability, quotes the rate, sends a Stripe deposit link, holds the room in your PMS with iCal sync, arms the keyless door code, and queues a 24h pre-arrival pack.
The AI runs in 30+ languages and replies in the guest's language automatically. Reception sees the original plus a quality translation, so handoffs stay clean. It also understands more than text: voice notes, photos, videos, locations, links and documents all get read and acted on.
It hands off cleanly to your reception with full context. You set thresholds in plain English (large groups, complaints, accessibility, payment disputes). Guest data never feeds training pipelines.
Yes. Certified Meta Business Partner, GDPR + DSGVO compliant, EU servers in Frankfurt, 99.99% uptime SLA. Stripe deposits are PCI-DSS handled by Stripe directly.
It scales with conversation volume, not seats. For most properties it pays back inside the first month from the lift in direct-booking conversion alone (every direct booking saves 15 to 18% OTA commission).