15-18% every slow direct reply pushes the guest to the OTA.
They message direct at 9pm. You answer at 9am. By then they booked Booking.com and the direct margin is gone.
Official Meta Business Partner Your AI Co-Host
for property managers & hotels.
One AI agent qualifies every inquiry, books every stay, sends every door code, and chases every review. Every channel, every language, 24/7.
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The problem
Every unanswered inquiry is a direct booking that just went to the OTA.
Patterns we see across every boutique hotel, spa hotel, and short-term rental host we onboard, with the math behind each.
40× a week: hot tub? parking? cot? WiFi? pet policy?
Reception, PM, VA, all repeat the same intake. Senior time burnt on triage the AI handles in seconds.
1 in 2 inquiries land outside your working hours or language.
DE at midnight. IT at 2am. US at 1am Madrid time. Front desk can't be everywhere, every language, every hour.
63% of happy guests leave without a review.
Reviews drive OTA ranking and next month's bookings. Without an auto nudge on WhatsApp or SMS, two thirds of 5-star stays stay silent.
Four patterns. Your AI co-host handles all four.
A real guest
One guest. Six jobs.
Sarah books Hot Tub Retreat on Airbnb at 14:08. Thirty seconds later your AI co-host picks it up on WhatsApp. One thread, every job: a personalised welcome, pre-arrival pack, door code, in-stay request, Airbnb review, and a 10% direct booking code for next time. The right side lights up which job is happening at each beat.
Airbnb reservation received
01
Welcome
Hi Sarah 👋 Welcome to Hot Tub Retreat. I am your co-host for the stay, here to make it a great one. We just got your Airbnb reservation for 12 to 15 July, thanks for booking. Quick two: is this a special occasion, and any kids or pets with you?
Anniversary, no petsWeekend away, no pets
Our 10th anniversary 🥂 Just the two of us, no kids, no pets.
Mon 2:09 PM · occasion captured, party size confirmed
02
Qualifying
Oh congrats 🥂 Two more quick ones: any dietary notes we should flag for the welcome basket, and would early check-in help if we can swing it?
No dietary needs. Our train lands around 11am, early check-in would be a lifesaver 🚆
Guest profile saved
Noted. I will aim for 2pm check-in and confirm Thursday once the cottage is turned over.
03
Prep
Prepping now: hot tub fresh-filled Friday morning, Prosecco on the counter for the anniversary. Your door code and the Lake District pack land 24h before arrival.
Amazing, thank you so much!
Pre-arrival pack queued
Thu 11 Jul 3:00 PM · 24h pre-arrival pack
04
Pre-arrival
Hi Sarah, 24h to go 🌿 Your pack:
🔑 Door code: 5821 (active Fri 14:00, expires Mon noon)
📶 WiFi: HotTubRetreat / lakedays26
🚗 Park on the gravel drive, no permit
♨️ Hot tub 6-10pm, extendable from the app on the fridge
🍽️ The Cross in Kenilworth, 6-min taxi, perfect for anniversary dinner. Book Sat 19:30 for 2?
🔑 Door code: 5821 (active Fri 14:00, expires Mon noon)
📶 WiFi: HotTubRetreat / lakedays26
🚗 Park on the gravel drive, no permit
♨️ Hot tub 6-10pm, extendable from the app on the fridge
🍽️ The Cross in Kenilworth, 6-min taxi, perfect for anniversary dinner. Book Sat 19:30 for 2?
Yes, book The CrossWe'll play it by ear
Yes please book The Cross! And is there a supermarket close by for basics?
The Cross
Booked. Tesco Express 4-min walk, 7am-10pm. Welcome basics in the cottage: milk, coffee, sourdough, Prosecco on the counter for Saturday 🥂
Sat 13 Jul 10:12 AM · in-stay · hot tub + late checkout
05
In-stay
Morning! The hot tub is heaven. Any way to keep it running past 10pm tonight? And late checkout on Monday?
Morning Sarah 💜 Yes to both:
♨️ Hot tub to midnight tonight, on us for the anniversary 🥂
🕛 Late checkout 12pm Monday confirmed
Anything else? Fresh towels, logs for the fire pit, breakfast from the deli?
♨️ Hot tub to midnight tonight, on us for the anniversary 🥂
🕛 Late checkout 12pm Monday confirmed
Anything else? Fresh towels, logs for the fire pit, breakfast from the deli?
Fire pit logs pleaseAll good, thanks
Fire pit logs would be perfect, thank you so much!
In-stay
Logs by 4pm, same door code. Enjoy the evening 🔥
Mon 15 Jul 2:30 PM · post-checkout · Airbnb review + 10% direct code
06
Rebook
Hi Sarah! Hope the train back was smooth 🚆
Two things:
⭐ If you have 30 seconds, an Airbnb review really helps us (where you originally booked). The hot tub and The Cross are worth calling out 🙏
🎁 Tiny thank-you: 10% off next stay if you book direct, code HOTTUB10, valid 12 months.
Two things:
⭐ If you have 30 seconds, an Airbnb review really helps us (where you originally booked). The hot tub and The Cross are worth calling out 🙏
🎁 Tiny thank-you: 10% off next stay if you book direct, code HOTTUB10, valid 12 months.
Just left 5 stars! Thinking about October 🍂
5-star Airbnb review captured
October is stunning here. Want me to soft-hold Fri 25 to Sun 27 Oct? No charge, confirm next month on WhatsApp and I will apply the 10% direct code.
Yes please, same 2 adults!
Soft hold 25-27 Oct
The 6 jobs your front desk can stop doing manually
Welcome
Auto-outreach the moment an OTA reservation lands. Personalised message with the property, dates, and the first qualifying ask.
Qualifying
Occasion, dietary, early check-in, pets, cot, accessibility. The right prep notes before the cleaner even starts the turnover.
Prep
Holds early check-in, flags the welcome basket, pre-places anniversary extras, all inside your PMS. No manual retyping.
Pre-arrival
24h pack: door code, WiFi, parking, hot tub guide, restaurant recs. Pre-empts the questions guests always ask on arrival day.
Where your guests browse, ask, and book.
One agent. Every channel.
Lodgify Lodgify
Guest messages answered inside your Lodgify inbox, with live availability and rates.
Also live on 
Hostaway
Zeevou
Uplisting
Bookingexperts
Instagram
Facebook + Many more channels & PMS, plug and play
HostawayZeevouUplistingBookingexpertsInstagramFacebook + Many more channels & PMS, plug and play 
Klaviyo
Igloohome
How it works
3 steps. 0 code.
Connect your PMS or channel manager, keyless entry, Stripe, and calendar. Train it on your room types, rate plans, amenity list, and house rules. Launch across every channel.
01
Step one · Connect
Plug the AI into your PMS and your bookings keep flowing.
Connect
Pick your PMS and the AI starts answering guests right inside its inbox. Guesty, Hostaway, Lodgify, Hospitable, Uplisting, Zeevou, we have you. Stripe for deposits, OTA threads routed in from Airbnb, Vrbo and Booking.com. One-click sync, no engineering ticket.
- Guesty, Hostaway, Lodgify, Hospitable, Uplisting, Zeevou
- Airbnb, Vrbo, Booking.com threads routed into the same inbox
- Stripe deposits + iCal sync + door-code triggers
- Guesty PMS · guest inbox Connected
- Hostaway PMS · channel manager Connecting…
- Lodgify PMS · direct bookings Install →
- Hospitable PMS · automation Install →
- Uplisting PMS · multi-channel Install →
- Zeevou PMS · ops + pricing Install →
02
Step two · Train
Train it on your rooms, rates, and house rules.
Train it
Our prompt engineering team reviews your past chats, room types, rate plans, amenities, and house rules, then structures it all and configures the prompts and workflows around how your property really runs. The AI learns the way your sharpest receptionist upsells.
- Imports past chats, rooms, rates, amenities
- Learns cancellation policy, house rules, upsell triggers
- You approve every reply pattern before launch
- Room types + rate plans 18 active
- Amenities + house rules parsed
- Past chats 2,108 / 2,840
- Upsell + cancellation policy queued
House voice learned:
Spa weekend upsell Pet policy Late checkout CZ / DE / EN Boutique tone
03
Step three · Launch
Live test, then go live.
Go live
We run a live test against your real Booking.com + Airbnb + WhatsApp inbound first, then flip it live across every channel and language.
- Live test against your real inbound first
- One AI reception on every channel, every language
- Live within 24 hours, human optimization that never stops
- WhatsApp
- Booking.com
- Airbnb
- Vrbo
- SMS & phone
-
Web chat
Companies grow with MessageMind
Customer success story: Home Improvement Kings
Home Improvement Kings runs 40 Lodgify-managed rentals on AI-written guest messaging
“I manage 40 short-term rentals with Lodgify. People do not know they are talking to an AI, and it is way better than a generic chatbot.”
Rentals
Staybodia Ltd
“6 stars if I could”
Jordan Bunton-WilliamsFounder
71.45%Automation rate
Sophie's Home runs 163 units on Hospitable with an escalation gate per teammate
Read the story
4Channels
The Stanley answers across four channels with live WebHotelier pricing
Read the story
82.61%Automation rate
Caravan Holidays automates 82.61% of inbound and takes payments in-thread
Read the story
60+Portfolio
Travel Lets compounds ratings with a two-step review engine on WhatsApp
Read the story Rentals
Underwood Property
“75% less workload”
Nicholas UnderwoodAirbnb Host Get Your AI Agent Built Your front desk,
Your front desk,
on autopilot.
30-minute working call. We show up with your AI agent already built for your business by our prompt engineering team. No commitment.
- Let's work together to determine your company's requirements
- Let us present the AI agent built for you
- Let's answer your questions and discuss possible next steps
Your demo is hosted live by a MessageMind specialist. Joining 5,000+ companies already running on MessageMind. Data as of August 31, 2026.
Up to 99.9% Uptime
Contractual SLA available on eligible plans.
FAQ
Everything you would ask us first.
Most properties are live within 24 hours. We handle WhatsApp Business API setup, sync your PMS or channel manager, wire up keyless entry and Stripe, and train the AI on your rooms, rates, and house rules. A professional prompt engineering team reviews your property information, structures it, configures the prompts and workflows around how you operate, and keeps optimizing the agent after launch.
Anywhere a guest can reach you: Booking.com, Airbnb, Expedia, VRBO, your PMS inbox (Guesty, Lodgify, Hospitable, Zeevou), your website, WhatsApp, Instagram DMs, Viber, TikTok, Google Business, Meta Lead Ads, TripAdvisor, and inbound calls. One inbox, no Zapier.
Yes. We train it on your past chats and house tone. You approve every reply pattern before launch, and you can tune the voice in plain English at any time.
Yes. The AI checks availability, quotes the rate, sends a Stripe deposit link, holds the room in your PMS with iCal sync, arms the keyless door code, and queues a 24h pre-arrival pack.
The AI runs in 30+ languages and replies in the guest's language automatically. Reception sees the original plus a quality translation, so handoffs stay clean. It also understands more than text: voice notes, photos, videos, locations, links and documents all get read and acted on.
It hands off cleanly to your reception with full context. You set thresholds in plain English (large groups, complaints, accessibility, payment disputes). Guest data never feeds training pipelines.
Yes. Meta Business Partner, GDPR + DSGVO compliant, EU servers in Germany, 99.9% uptime target, with a contractual SLA available on eligible plans. Stripe deposits are PCI-DSS handled by Stripe directly.
It scales with conversation volume, not seats. For most properties it pays back inside the first month from the lift in direct-booking conversion alone (every direct booking saves 15 to 18% OTA commission).