1 in 2 inquiries land outside your reception team's working hours or working language.
A German guest at midnight. An Italian at 2am. A US couple at 1am Madrid time. Inbound from anywhere lives outside one front desk.
5
Overnight inbox
5 guests · 5 languages · 5 timezones
Offline
Haben Sie noch Zimmer fur das Spa-Wochenende frei?
02:14 · Berlin · DE
Avete jacuzzi in cortile per il weekend?
03:47 · Milan · IT
Late checkout possible Sunday?
04:01 · New York · EN
האם יש חניה?
05:19 · Tel Aviv · HE
조식 포함되나요?
06:52 · Seoul · KO
Reception opens 08:00 CET
63% of guests check out with no review request, no rebook nudge, no referral ask.
Reviews drive OTA ranking, which drives next month's bookings. Without the right nudge, two thirds of your happy guests leave silently.
RW
Rachel + Will · 4-night stayChecked out Sun 10:30am · 5 stars in person
No review yet
SunCheck-out · door code returneddone
MonDay 1 · thank-you messagemissed
TueDay 2 · review nudge (Google)missed
WedDay 3 · review nudge (Booking.com)missed
FriDay 5 · Google review window closingsilent
Four patterns. Your AI front desk handles all four.
A real guest
One guest. Six jobs.
One conversation moves Tomáš through every front desk job your property does, from a Czech-language WhatsApp inquiry to a 5-star review and a return-stay booking, with the deposit, the door code, the spa upsell, and the cellar dinner all locked in along the way. The right side lights up which job is happening at each beat.
Talk to MessageMind!
WhatsApp inboundAnglický Dvůr · WhatsApp form lead · Mon Jul 22, 2:08 PM
01·Inquiry
Dobrý den Tomáši, díky za zprávu o lázeňském víkendu 👋
We have rooms for 22 to 24 July. Quick check, how many guests, and would you like the spa package included?14:08
2 guests, with spa2 guests, no spa
Two adults, with spa please. German breakfast available?14:09
Mon 2:09 PM · party size, spa package, dietary needs
02·Qualifying
Perfect. Yes, German-style breakfast is standard (buffet + made-to-order eggs).
Spa weekend for 2 (2 nights + unlimited spa access + 1 massage each): 9,800 CZK total. Any allergies, dietary preferences, or accessibility needs I should flag for the kitchen and reception?14:10
No allergies. We are celebrating our 10th anniversary if there is anything special you can do 🥂14:13
Profile saved2 adults · spa package · anniversary flagged · DE breakfast · CZ + EN preferred
Congrats on the anniversary 🥂 I have flagged it for our chef, surprise dessert in the wine cellar on Saturday evening, on the house. Best email for the booking link and the arrival info pack?14:14
• Spa weekend, 22 to 24 July, 2 guests, garden-view room 12 • 9,800 CZK total, 30% deposit (2,940 CZK) holds the room • Balance on arrival, cash or card • Cancellation free up to 7 days before • Stripe link in your inbox, takes 30 seconds • Arrival pack with parking + spa schedule in 3 languages (CZ + DE + EN)14:17
Pay depositTalk to a human
Paying the deposit now.14:21
Stripe deposit2,940 CZK · Previo reservation #4821 · room held · iCal synced to OTAs
Děkuji 🙏 Room is yours. Pre-arrival pack lands 24 hours before you arrive (Sun 21 July) with the door code, parking, breakfast hours, and a spa booking link if you want to lock in your massage slots in advance.14:23
Booking confirmed22-24 July · 9,800 CZK · Previo synced · pre-arrival armed for Sun 14:00
Sun 21 Jul 2:00 PM · 24h pre-arrival pack + door code + parking + spa schedule
04·Reminder
Hi Tomáši, 24h to check-in 🌿 Your pre-arrival pack:
🔑 Door code: 7430 (works 22 Jul 15:00 onward) 🚗 Parking: rear lot, P3 reserved with your name 🍳 Breakfast: 07:30 to 10:30, garden room ♨️ Spa: open 15:00 to 21:00 daily, robe + slippers in your room 💆 Massage slots, want me to book a hot-stone for Sat 14:00 (1,200 CZK each)?14:00
Yes, book massageWe will decide at check-in
Yes, two hot-stones at 14:00 Saturday. And can my husband join for a couples massage?14:18
Of course, I have you side-by-side at 14:00 Saturday. 2,400 CZK total, billed to room. Anything else, breakfast in your room Sunday morning, late checkout, transport from the station?14:20
Train arrives Mon 11:30, anyone could pick us up?14:36
Reminder confirmedcouples massage Sat 14:00 · station pickup queued · 2,400 CZK pre-billed
Yes, our driver Pavel will be at platform 2 in a black Škoda at 11:30. Look for the Anglický Dvůr sign. 350 CZK each way, also billed to room.14:38
Sat 23 Jul 11:00 AM · in-stay upsell · spa + dinner upgrade
05·Upsell
Dobré ráno Tomáši ☕ Hope your first night was restful. Two in-stay options if you are interested:
🌿 Private spa hour with sparkling wine, just for the two of you (900 CZK) 🕛 Late checkout to 14:00 on Monday, free if no same-day arrival, can confirm Sunday 🍽️ Tasting menu with wine pairing in the wine cellar tonight (1,800 CZK pp)11:00
Spa hour + cellar dinnerSpa hour onlyJust late checkout
Spa hour and the cellar dinner. Late checkout would be amazing if possible.11:14
🌿 Private spa hour, 16:00, sparkling wine pre-poured 🍽️ Wine cellar, table for 2 at 19:30, chef has your anniversary note 🕛 Late checkout to 14:00 confirmed, no charge
+3,600 CZK to room. Enjoy.11:16
Spa + cellar booked3,600 CZK billed to room · chef briefed · late checkout armed
Hi Tomáši! Hope the train ride back to Brno was peaceful 🚆
Thank you for staying with us, especially for the anniversary. Quick ask, if you have 30 seconds, a Google review really helps us, particularly calling out the cellar dinner and the spa (your reviews shape our shoulder season).
Tiny thank-you, here is a 10% return-stay code: ANGLICKY10 (valid 12 months, any room, any season).15:00
Honestly the best weekend we have had in years. Just left 5 stars on Google.15:22
5-star Google review capturedPrevio guest tag updated · advocate score lifted
That means a lot, děkujeme 🙏 We have noted you as a returning anniversary guest, when you book next year, mention ANNIVERSARY-RETURN at booking and we will upgrade the room if available.15:24
Already thinking about December. Christmas market weekend?15:40
December is our favourite, Christmas market + spa + mulled wine on the terrace ❄️ Want me to hold a room now for Fri 5 to Sun 7 December? Confirms next month, no charge.15:42
Yes please, two adults again.15:51
Repeat-stay bookedDec 5-7 · soft hold in Previo · LTV 24,800 CZK projected · referral hook armed
AI agent online
Pick a number. Talk to MessageMind.
Five real numbers around the world. Tap a card to call, text, or message on WhatsApp.
The 6 jobs your front desk can stop doing manually
InquiryGreets every guest in seconds, in their language. Captures party size, dates, language, the first usable signal.
QualifyingParty size, dates, pets, dietary, accessibility, language preference. The right room + the right rate before reception ever sees the inquiry.
BookingHolds the room in your PMS or Hostaway / Airbnb calendar, takes the Stripe deposit, sends a multilingual confirmation pack.
ReminderSends a 24h pre-arrival pack: door code, parking, WiFi, breakfast, spa schedule, transfer. Pre-empts 80% of arrival questions.
UpsellIn-stay nudges that feel like a concierge, not spam: spa add-ons, late checkout, tasting menus, an extra night, all tracked.
Door codes, parking, late-checkout, review prompts.
Voice AIVoice
Calls handled at senior-reception level. Books rooms, takes deposits.
Web chatWeb chat
Availability, rates, amenities in 3 seconds with a booking link.
Previo
Previo
PMS
Cloudbeds
Cloudbeds
PMS
Mews
Mews
PMS
Little Hotelier
Little Hotelier
PMS
RoomRaccoon
RoomRaccoon
PMS
Apaleo
Apaleo
PMS
Hostaway
Hostaway
STR mgmt
Lodgify
Lodgify
STR mgmt
Hospitable
Hospitable
STR mgmt
Smoobu
Smoobu
STR mgmt
Guesty
Guesty
STR mgmt
Booking.com
OTA channel
WhatsApp
Channels
Gmail
Email
Instagram
Channels
Outlook
Email
Messenger
Channels
Voice
Telephony
Igloohome
Igloohome
Keyless entry
August
August
Keyless entry
Schlage
Schlage
Keyless entry
RemoteLock
RemoteLock
Keyless entry
G Reviews
Google Reviews
Reviews
TripAdvisor
TripAdvisor
Reviews
Stripe
Payments
GoCardless
GoCardless
Direct debit
Klaviyo
Klaviyo
Marketing
HubSpot
CRM
Google Calendar
iCal sync
Xero
Xero
Accounting
Previo
RoomRaccoon
Hospitable
Schlage
Previo
RoomRaccoon
Hospitable
Schlage
Cloudbeds
Apaleo
Smoobu
RemoteLock
GoCardless
Xero
Cloudbeds
Apaleo
Smoobu
RemoteLock
GoCardless
Xero
Mews
Hostaway
Guesty
Igloohome
G Reviews
Klaviyo
Mews
Hostaway
Guesty
Igloohome
G Reviews
Klaviyo
Little Hotelier
Lodgify
August
TripAdvisor
Little Hotelier
Lodgify
August
TripAdvisor
Integrations
Plugs into your property stack.
Your PMS, channel manager, OTA inboxes, keyless entry, payments, reviews, plus the CRM + marketing tools that fill your shoulder season. Real-time sync, no Zaps or middleware.
Connect your PMS or channel manager, keyless entry, Stripe, and calendar. Train it on your room types, rate plans, amenity list, and house rules. Launch across every channel.
01
Step one · Connect
Connect your PMS, keyless entry, Stripe, and calendar.
Connect
Plug in your PMS or STR channel manager, keyless entry, Stripe for deposits, and your calendar. One-click sync, no engineering ticket.
We import past chats, room types, rate plans, amenities, and house rules. The AI learns the way your sharpest receptionist upsells.
Imports past chats, rooms, rates, amenities
Learns cancellation policy, house rules, upsell triggers
You approve every reply pattern before launch
Step 2 · Train the agentImporting your property
Room types + rate plans18 active
Amenities + house rulesparsed
Past chats2,108 / 2,840
Upsell + cancellation policyqueued
House voice learned:
Spa weekend upsellPet policyLate checkoutCZ / DE / ENBoutique tone
03
Step three · Launch
Live test, then go live.
Go live
We run a live test against your real Booking.com + Airbnb + WhatsApp inbound first, then flip it live across every channel and language.
Live test against your real inbound first
One AI reception on every channel, every language
Live within 24 hours, on-call for 30 days
Step 3 · LaunchChannels & integrations
Live
WhatsApp+420 703 129 223
Booking.comOTA inbox
AirbnbHost inbox
Instagram DMsProperty reels
Web chatSite widget
Featured customer
Real property. Real proof.
Spa Hotel Anglický Dvůr runs MessageMind across WhatsApp and their website chatbot in Czech, German, and English, with bookings syncing directly into Previo. 80.69% of every inbound conversation is handled by the AI.
Featured customer story
Spa Hotel Anglický Dvůr
Inquiries, bookings, and pre-arrival comms across WhatsApp + website chatbot
“Spring weekends used to be a 12-hour day for our reception team just answering availability and amenity questions in Czech, German, and English. The AI handles 80% of those in seconds, books directly into Previo, and our team focuses on guests who are already in the building.”General manager, Spa Hotel Anglický Dvůr
Boutique spa hotel · CZ
Live in 24 hrs
80.69%
Automation rateacross every inbound channel
PrevioPMS integrationtwo-way booking + room status sync
Jayesh AsharPearl Tourism & Leisure GroupFounder and CEO
"Strongly recommend"
“
Fantastic job on our AI assistant Albert and the VIP phone system. Anybody looking for these kind of products, we strongly recommend MessageMind for their timely delivery and very good pricing.
Jayesh Ashar · Pearl Tourism & Leisure Group
Read story →
Ecommerce
Wim van den OeverProlan BeneluxFounder
"Matt is the best"
“
The fast and patience respond of Matt is great, he helped me with installing the MessageMind on my website of Prolan Benelux. Matt is the best!
Aleksandra RykovaRiko Candle DubaiSmall business owner
"+80% in sales"
“
Since using MessageMind, my sales have increased by over 80%. B2C customers can ask questions instantly before buying, and the AI knows everything about my brand. It honestly feels like a real human.
The best thing has the the support team who have been available 24x7 to solve all the doubts. The AI is in itself very efficient at getting the desired results. Also the AI is being updated with new features everyday which is a great addition.
It cuts your workload down by 75%. It's like having an assistant. You can train it on what you want it to know, and it'll respond personally to each guest. Smart, and really useful.
Nicholas Underwood · Underwood Property
Read story →
Real estate
Diya NoumanNo5 Real EstateFounder
"Best product in the market"
“
I have to say! Very helpful team. Best product in the market by far. Thanks Raul 🫰
MessageMind isn't just a salesman, it's also a customer support agent. Our AI agent, Elliott, replies just as a human would. Customers always compliment our service, and MessageMind has given us that competitive edge.
30-minute working call. We show up with your AI agent already built for your business. No commitment.
Let's work together to determine your company's requirements
Let us present the AI agent built for you
Let's answer your questions and discuss possible next steps
Your demo is hosted live by a MessageMind specialist. Joining 5,000+ companies already running on MessageMind.
99.99%Uptime SLAMulti-region failover
FAQ
Everything you would ask us first.
Most properties are live within 24 hours. We handle WhatsApp Business API setup, sync your PMS or channel manager, wire up keyless entry and Stripe, and train the AI on your rooms, rates, and house rules.
Anywhere a guest can reach you: Booking.com, Airbnb, Expedia, VRBO, your website, WhatsApp, Instagram DMs, Google Business, Meta Lead Ads, TripAdvisor, and inbound calls. One inbox, no Zapier.
Yes. We train it on your past chats and house tone. You approve every reply pattern before launch, and you can tune the voice in plain English at any time.
Yes. The AI checks availability, quotes the rate, sends a Stripe deposit link, holds the room in your PMS with iCal sync, arms the keyless door code, and queues a 24h pre-arrival pack.
The AI runs in 30+ languages and replies in the guest's language automatically. Reception sees the original plus a quality translation, so handoffs stay clean.
It hands off cleanly to your reception with full context. You set thresholds in plain English (large groups, complaints, accessibility, payment disputes). Guest data never feeds training pipelines.
Yes. Certified Meta Business Partner, GDPR + DSGVO compliant, EU servers in Frankfurt, 99.99% uptime SLA. Stripe deposits are PCI-DSS handled by Stripe directly. SOC 2 Type II in progress (Q1 2026).
It scales with conversation volume, not seats. For most properties it pays back inside the first month from the lift in direct-booking conversion alone (every direct booking saves 15 to 18% OTA commission).
Official Meta Business Partner
Booking.com 
"Strongly recommend"
"+80% in sales"
"Brilliant"
"75% less workload"
"Competitive edge"
