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Walter BalducciCommunications ManagerAI receptionist for MediRecords: one front desk for GPs, specialists and allied health.
MessageMind’s AI receptionist works inside your MediRecords appointment book, answering calls, WhatsApp, SMS, email and web chat for every GP, specialist and allied health clinician. It books, moves and cancels appointments, registers new patients, fills group sessions and sends reminders, so reception can focus on the waiting room.
Updated
Trusted by teams worldwide
01Every line answered
Every MediRecords patient answered, however they get in touch.
Patients ring, text, send a WhatsApp or an email, or message you on Instagram, Messenger and your website, and one AI receptionist answers them all from your MediRecords appointment book. It matches each patient to their record before offering a time, and registers newcomers as they book.
- Calls picked up while reception checks people in
- Each caller matched to their own record
- New patients registered as they book
02Appointments
Live MediRecords free times, booked by location and clinician.
The AI receptionist reads free times for every doctor, nurse and allied health clinician at each location, offers the ones that suit and books the patient’s choice. Moves and cancellations are read back first, saved in MediRecords once the patient agrees, and the freed time goes to your wait list.
- Free times for every clinician and location
- Telehealth and clinic visits alike
- Cancelled times passed to waiting patients
03Reminders and follow-ups
A reminder before each visit, a friendly follow-up after it.
Every MediRecords booking, whether made by phone, online or at the desk, is confirmed on WhatsApp or SMS straight away, with a reminder the day before. After the consult, patients hear from you again with an easy way to book the review, care plan check or dressing change their doctor asked for.
- Confirmations for bookings made anywhere
- Reminders confirmed with one reply
- Next visits booked after the consult
What you can automate with MediRecords.
AI automation for MediRecords covers the front desk from the first call to the next booking: appointments, new patients, group sessions, reminders and billing questions, all kept in your MediRecords appointment book.
Answers every patient
- Picks up the phone, WhatsApp, SMS, email and web chat around the clock, public holidays included.
- Registers new patients in MediRecords as they book and checks returning patients against their record.
- Replies in the language each patient uses, so every community in your area books with ease.
Books and changes appointments
- Books GPs, practice nurses, specialists and allied health clinicians from live free times at every location.
- Changes or cancels a booking when plans shift, and hands the empty time to someone on your wait list.
- Books telehealth consults like clinic visits, with the video link sent before the call.
Fills group sessions and series
- Books patients into group sessions such as diabetes education or antenatal classes while places remain.
- Books a series of repeat visits in one go, such as monthly B12 injections.
Keeps patients coming back
- Confirms each MediRecords booking by WhatsApp or SMS and sends a reminder before the visit, however it was made.
- Follows up after each consult and books the next visit in one reply.
Handles billing and referrals
- Explains bulk billing, private fees, Medicare rebates and DVA cover from your practice’s own billing policy.
- Asks new specialist patients for their GP referral and passes it to reception with the booking.
Works with your team
- Routes repeat script, results and paperwork requests to the right doctor or nurse with a short summary.
- Alerts your team the moment a caller describes something urgent, with their details and the reason.
Popular MediRecords automations.
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Find a free GP across every MediRecords location in one call
A parent rings on Monday morning hoping a doctor can see their son today. The AI receptionist checks every location in MediRecords, finds a free GP at Northside and books it during the call, then texts the address and parking details.
Customer: Is anyone free to see my son today? He has a bad earache.
AI agent: Dr Singh at Northside has 11:40 this morning. Want me to book that and text you directions?
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Fill a MediRecords group session from patient replies on WhatsApp
Your diabetes educator opens a four-week group in MediRecords. Patients who asked about it get a WhatsApp message with the dates, and each reply books a place until the group is full. Late replies are offered a place in the next group.
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Follow up after each MediRecords consult and book the review
When the consult is finished in MediRecords, the patient gets a short thank-you and an easy way to book their next visit. They say when the doctor wants to see them, choose a time in the same chat, and the review is in the appointment book before they reach the car park.
Customer: Dr Chen wants to see me again in two weeks. Any mornings?
AI agent: Tuesday the 24th at 9:10 or Wednesday at 8:30. Which suits?
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Book a run of weekly MediRecords dressing appointments in one chat
After a minor procedure, a patient needs the practice nurse to change a dressing every Monday for six weeks. The AI receptionist books the whole run in one conversation, around their work hours, and sends a reminder before each visit.
Advanced MediRecords automations.
These automations start in your MediRecords appointment book and bring in the CRM, payments, parcel tracking and messaging your practice runs on.
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Fill a bariatric surgeon’s information evening in MediRecords with Salesforce and Stripe
- Someone asks on Facebook Messenger about weight loss surgery and where to start.
- The AI receptionist books them into the surgeon’s next information evening, a MediRecords group session.
- Salesforce records the enquiry as a lead, with the evening they chose.
- After the evening, interested attendees pay a consult deposit through a Stripe link in the chat.
- Each paid deposit books a first consult in MediRecords, and Salesforce marks the opportunity won.
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Run home sleep studies from MediRecords with package tracking and SMS
- After the consult, the AI receptionist books the patient’s home sleep study night in MediRecords.
- Package tracking follows the courier bringing the sleep kit to their door.
- On the night, an SMS shares your fitting guide and when to start the recording.
- Package tracking confirms the kit is back at your rooms the next day.
- The AI receptionist then books the results consult with the sleep physician in MediRecords.
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Invite patients to a GP review when a MediRecords discharge summary arrives, by SMS
- A hospital discharge summary for Mrs Novak lands in MediRecords on Friday afternoon.
- The AI receptionist texts her times for a review with her usual GP.
- With no reply by Monday, it phones her and books the review during the call.
- The appointment lands in MediRecords, and a reminder goes out the day before.
- Her GP opens the consult with the discharge summary and the booking side by side.
Less juggling at every MediRecords practice.
From a single GP clinic to a group of practices, one appointment book answers every patient.
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Every clinician, one appointment book
GPs, practice nurses, visiting specialists and the physio down the corridor are all booked from their own live MediRecords sessions.
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Changes saved where they belong
A moved consult or a cancelled review updates MediRecords as soon as the patient agrees, so the appointment book always tells the truth.
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Your practice’s manner in every reply
Clinician names, appointment types and opening hours come from MediRecords, and you choose the tone, from warm and chatty to brief and formal.
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Patient privacy, taken seriously
Patients are matched before any change, MediRecords stays the clinical record, and conversations sit on EU servers under GDPR.
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A person whenever a patient wants one
A patient who asks for reception gets reception: the team picks up from a desk or a phone with the booking and every message in view.
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Reminders patients actually answer
Reminders arrive on Messenger or SMS, and one reply confirms the visit or asks for a new time, so empty consult slots get refilled.
How the MediRecords AI integration works.
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Connect MediRecords
MediRecords is linked in one session with our team, while your practice manager runs through every location, clinician and appointment type.
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It learns how your practice runs
Clinicians, sessions and appointment types come from MediRecords; your billing policy, house rules and tone come from you.
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Patients start getting answers
From then on, calls, WhatsApp, SMS, email and website chat are answered, and bookings land in MediRecords.
At a glance
- Channels
- Your practice phone line, WhatsApp, SMS, email, website chat, Instagram and Messenger
- Appointments
- Booked, moved and cancelled by location, clinician and type, telehealth included
- Patients
- New and returning, for GPs, specialists and allied health
- Billing questions
- Bulk billing, private fees, Medicare and DVA, in plain words
- Languages
- Every patient’s language, from Mandarin to Greek
- Your team
- One shared inbox for reception on web, iOS and Android
Already using MediRecords Evolve?
Keep it. Evolve is the AI built into MediRecords: it files incoming clinical documents against the right patient and summarises recent consults, results and letters for your doctors. The AI receptionist takes on the other half of the practice, the calls, messages, bookings and reminders that keep the front desk busy.
- Every call and message answered from the live appointment book
- Bookings, changes and group places saved in MediRecords
- Confirmations, reminders and follow-ups for every visit
Built for MediRecords practices.
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General practices
Patients get through on the first try, and reception spends the morning with the people at the desk.
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Specialist rooms
Referred patients are booked quickly, with their GP letter in hand before the first consult.
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Multidisciplinary clinics
GPs, nurses and allied health share one appointment book, and each patient is booked with the right person.
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Groups of practices
Every location keeps its own sessions, and callers are offered whichever clinic has a free time.
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MediRecords with phone calls, Salesforce and Stripe.
Calls are answered and booked into MediRecords, Salesforce follows each private enquiry, and Stripe takes deposits and private fees.
MediRecords AI receptionist: questions and answers
Is there an AI receptionist for MediRecords?
Yes. MessageMind adds an AI receptionist to your MediRecords practice that answers every call and message, whichever channel the patient picks. It books, moves and cancels appointments, registers new patients, fills group sessions and sends reminders, with every change saved in your MediRecords appointment book.
Can an AI receptionist answer the phone for a GP practice?
Yes. Calls are answered in a natural voice as soon as they come in, even when every line at the desk is busy. While the patient is still on the line, the booking or change goes into MediRecords, the details follow by text, and reception gets a short note of what was said.
Can patients pick their GP and a time on WhatsApp?
Yes. A patient messages your practice’s WhatsApp number, picks their GP and a free time, and the booking is saved in MediRecords while they wait. Confirmations, reminders and telehealth links then arrive in that same thread, in whichever language they write in.
What happens when a patient needs to change their appointment?
They tell the AI receptionist in the chat or on the phone, hear two or three new times and pick one. The change is saved in MediRecords once they agree, and if they cancel instead, the time is offered to patients on your wait list.
Does it book group sessions and telehealth consults?
Yes. Patients join group sessions such as diabetes education or antenatal classes while places remain, and telehealth consults are booked like any other appointment type. The video link reaches the patient before the call, and a reminder follows on the day.
Can it answer bulk billing and Medicare questions?
Yes. You tell it how your practice bills, and it explains which appointments are bulk billed, which carry a private fee and how Medicare rebates and DVA cover work, in plain words. A question about someone’s own bill goes to reception with the full chat.
How does it respond to a caller with urgent symptoms?
Calmly. It tells anyone describing an emergency to call triple zero and alerts your team straight away with the caller’s details. Your doctors and nurses make every clinical decision, while the AI receptionist looks after bookings, reminders and paperwork.
What will an AI receptionist cost our MediRecords practice?
Two things set it: the plan you pick and the number of calls and messages your practice handles. The plans sit side by side on our pricing page, and we’re happy to talk them through with your practice manager.
Where do patient conversations and records live?
Patient details stay in MediRecords, the clinical record. MessageMind keeps conversations on servers in Europe under GDPR and matches each patient before anything changes, and our Australian Privacy Act statement explains how personal information is handled.
Answer the next caller from your MediRecords appointment book.
Book a demo, and our team will shape the AI receptionist around how your practice runs MediRecords.