Official Meta Business Partner The AI customer service agent that takes every inbound question from first message to fully resolved. Replies in seconds, looks up the order in the thread, escalates the rest with a one-page brief.
Plugs into your helpdesk, e-commerce, and messaging stack
Five stages, one AI customer service agent. The phone stays put, its content swaps with each section.
A WhatsApp, Instagram DM, web chat, email, Viber or TikTok message becomes a thread within seconds.
Order, account, history, last touch. Pulled from your stack in seconds.
Refund issued, swap arranged, slot booked. Inside the same chat.
For everything outside policy, Sofia walks in with the one-page brief.
Ticket closed, satisfaction logged, post-resolution check-in queued.
Scroll to watch it unfold.
A WhatsApp, DM or web chat becomes a thread within seconds.
Order, account, history, last touch. Pulled from your stack.
Refund issued, swap arranged, tracking shared. Inside the chat.
Outside-policy or sensitive ticket? Sofia takes over with the full brief.
Refund issued, ticket closed, post-resolution check-in queued.
Every customer message gets a reply in seconds, and when something changes in your stack, the agent reaches out first, on the channel the customer prefers.
A WhatsApp, an Instagram DM, an SMS, an email, a Viber or TikTok message. The AI customer service agent picks it up in seconds with the customer's order, history, and tone already loaded.
Delivery delays, refund confirmations, plan renewals, appointment reminders. Triggered by a change in your stack, sent on the customer's preferred channel.
{{name}}, {{order}} Tap a capability. The phone shows the matching live conversation.
Median first reply on inbound questions.
Resolved in the thread, no ticket opened.
Pulls from your docs, past tickets, brand voice.
Full thread + customer history, pinned to the chat.
Same agent answers and reaches out.
Real call, real resolution.
One AI customer service agent sits at the centre of your support. Hundreds of channels and tools plug straight in, answered, resolved, and logged automatically.
Solartek runs a 95% automated install desk.
“It's brilliant, and it gets through an awful lot of work.”
“6 stars if I could”
Jordan Bunton-WilliamsFounder“+27% conversions”
Walter BalducciCommunications Manager“Completely changed the game”
Zainab GaniyuAssociate Partner
30-minute working call. We show up with your AI agent already built for your business by our prompt engineering team. No commitment.
Your demo is hosted live by a MessageMind specialist. Joining 5,000+ companies already running on MessageMind. Data as of August 31, 2026.
Contractual SLA available on eligible plans.
Plug in your knowledge base, Notion, Google Drive, Intercom Articles, a public help centre, even past tickets. The agent quotes the right paragraph, links the source, and stays inside your brand voice. No "I am not sure, please email us" fallbacks.
Resolves. The agent is wired to Shopify, Stripe, your CRM and your helpdesk. It issues refunds within policy, reschedules deliveries, swaps sizes, books engineers and closes the ticket. Humans only join the genuinely tricky ones.
When the question is outside policy, sensitive, or the customer asks for a human, the agent routes mid-thread with a one-page brief: history, order, sentiment, what was tried. The agent picks up where the AI left off, no "let me check with my colleague" restart.
Most support teams go live in 24 to 48 hours. A professional prompt engineering team reviews your actual business information, structures and organizes it, configures the prompts and instructions, and designs the workflows around how your support runs. We wire the helpdesk, the order system, the knowledge base, the WhatsApp Business number, tune the tone on the kick-off call, and keep optimizing the agent after launch.
Yes. The agent speaks the channel's default language, switches per message, and detects the language the customer opened with. English, Spanish, Italian, French, Czech, German, Portuguese, Dutch and dozens more.
Yes. Delivery delays, refund confirmations, plan renewals, post-purchase check-ins, appointment reminders. Triggered the moment something changes in your stack, sent on the channel the customer prefers.
Yes. The AI understands text, voice messages, images, videos, locations, links, documents and more. A customer who sends a photo of a damaged parcel or a voice note about their order gets the same quality of answer as one who types.
You decide. Most teams disclose it on first contact. Customers regularly say they cannot tell, because the tone is tuned to match your best agent.
No. MessageMind runs on its own proprietary platform, built and maintained by MessageMind engineering. It is not a white-label chatbot and not a ChatGPT wrapper: the backend and AI orchestration are proprietary, and our engineers build custom capabilities on top of multiple AI models, using the best model for each job.
