Official Meta Business Partner
The AI customer service agent that takes every inbound question from first message to fully resolved. Replies in seconds, looks up the order in the thread, escalates the rest with a one-page brief.
Plugs into your helpdesk, e-commerce, and messaging stack
Five stages, one AI customer service agent. The phone stays put, its content swaps with each section.
A WhatsApp, Instagram DM, web chat, email, Viber or TikTok message becomes a thread within seconds.
Order, account, history, last touch. Pulled from your stack in seconds.
Refund issued, swap arranged, slot booked. Inside the same chat.
For everything outside policy, Sofia walks in with the one-page brief.
Ticket closed, satisfaction logged, post-resolution check-in queued.
Scroll to watch it unfold.
A WhatsApp, DM or web chat becomes a thread within seconds.
Order, account, history, last touch. Pulled from your stack.
Refund issued, swap arranged, tracking shared. Inside the chat.
Outside-policy or sensitive ticket? Sofia takes over with the full brief.
Refund issued, ticket closed, post-resolution check-in queued.
Every customer message gets a reply in seconds, and when something changes in your stack, the agent reaches out first, on the channel the customer prefers.
A WhatsApp, an Instagram DM, an SMS, an email, a Viber or TikTok message. The AI customer service agent picks it up in seconds with the customer's order, history, and tone already loaded.
Delivery delays, refund confirmations, plan renewals, appointment reminders. Triggered by a change in your stack, sent on the customer's preferred channel.
{{name}}, {{order}} Tap a capability. The phone shows the matching live conversation.
Availability, amenities and arrival times in Czech, German and English. The AI answers from the live PMS, books rooms straight into Previo and only loops in reception for the guest standing at the desk.
"Yes, the spa is open Sunday morning 8 to 11. Want me to reserve the 9am slot for two?"
Customers ping the team mid-install or weeks later about aftercare, warranty and re-quotes. The AI pulls the job from HubSpot, answers from the install spec and routes anything sensitive to Ben.
"Privacy film on three office windows, ground floor, ~12sqm. Survey Tuesday or Thursday?"
Families relocating across continents message in every timezone and every language. The AI replies in theirs, walks them through grade placement and books campus tours into the admissions calendar.
"Grade 9 admissions for August? Happy to schedule a virtual tour with admissions, Friday 4pm Rome time works."
One AI customer service agent sits at the centre of your support. Hundreds of channels and tools plug straight in, answered, resolved, and logged automatically.
Fantastic job on our AI assistant Albert and the VIP phone system. Anybody looking for these kind of products, we strongly recommend MessageMind for their timely delivery and very good pricing.
The fast and patience respond of Matt is great, he helped me with installing the MessageMind on my website of Prolan Benelux. Matt is the best!
This is a very good product. I run a serviced Accommodation business and this has enabled me to provide a much better customer service. The support I have received from the MessageMind team has been incredible. Thank you so much.
The best thing has the the support team who have been available 24x7 to solve all the doubts. The AI is in itself very efficient at getting the desired results. Also the AI is being updated with new features everyday which is a great addition.
It's brilliant, and it gets through an awful lot of work.
MessageMind is an excellent lead management tool, especially with its integration with CRM. It makes lead assignments and tracking more efficient, helping businesses stay organized. While a mobile app would be a great addition, the platform's overall functionality and ease of use make it a top choice. Highly recommend!
I have to say! Very helpful team. Best product in the market by far. Thanks Raul 🫰
We've seen an increase of about 27% in terms of converting our leads. We are just super happy, we couldn't have asked for a better product.
MessageMind isn't just a salesman, it's also a customer support agent. Our AI agent, Elliott, replies just as a human would. Customers always compliment our service, and MessageMind has given us that competitive edge.
30-minute working call. We show up with your AI agent already built for your business by our prompt engineering team. No commitment.
Your demo is hosted live by a MessageMind specialist. Joining 5,000+ companies already running on MessageMind. Data as of August 31, 2026.
Contractual SLA available on eligible plans.
Plug in your knowledge base, Notion, Google Drive, Intercom Articles, a public help centre, even past tickets. The agent quotes the right paragraph, links the source, and stays inside your brand voice. No "I am not sure, please email us" fallbacks.
Resolves. The agent is wired to Shopify, Stripe, your CRM and your helpdesk. It issues refunds within policy, reschedules deliveries, swaps sizes, books engineers and closes the ticket. Humans only join the genuinely tricky ones.
When the question is outside policy, sensitive, or the customer asks for a human, the agent routes mid-thread with a one-page brief: history, order, sentiment, what was tried. The agent picks up where the AI left off, no "let me check with my colleague" restart.
Most support teams go live in 24 to 48 hours. A professional prompt engineering team reviews your actual business information, structures and organizes it, configures the prompts and instructions, and designs the workflows around how your support runs. We wire the helpdesk, the order system, the knowledge base, the WhatsApp Business number, tune the tone on the kick-off call, and keep optimizing the agent after launch.
Yes. The agent speaks the channel's default language, switches per message, and detects the language the customer opened with. English, Spanish, Italian, French, Czech, German, Portuguese, Dutch and dozens more.
Yes. Delivery delays, refund confirmations, plan renewals, post-purchase check-ins, appointment reminders. Triggered the moment something changes in your stack, sent on the channel the customer prefers.
Yes. The AI understands text, voice messages, images, videos, locations, links, documents and more. A customer who sends a photo of a damaged parcel or a voice note about their order gets the same quality of answer as one who types.
You decide. Most teams disclose it on first contact. Customers regularly say they cannot tell, because the tone is tuned to match your best agent.
No. MessageMind runs on its own proprietary platform, built and maintained by MessageMind engineering. It is not a white-label chatbot and not a ChatGPT wrapper: the backend and AI orchestration are proprietary, and our engineers build custom capabilities on top of multiple AI models, using the best model for each job.