70% of carts vanish into silence.
The question is usually as simple as "when does it ship?"
Official Meta Business Partner Your store's
AI front desk.
One AI agent runs every customer conversation, inbound and outbound. Every channel, 24/7.
Chats
Search the entire inbox…
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Adam Roberts is managing this conversation
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Trusted by stores worldwide
The problem
Every silent customer is a lost sale.
Four patterns in every store we onboard, and the math behind each.
80% of your inbox is the same 5 questions.
Your team types the same answers 80 times a day.
1 in 3 sales happen after hours.
By 9am they are already on a competitor's site.
30% of inbound DMs are spam and bots.
Crypto pitches, fake recruiters, scraper bots. The spam shield catches them before your team sees them.
Four silences. Your AI front desk answers all four.
A real customer
One customer. Six jobs.
One conversation moves Sarah through every front-desk job your store does, from pre-purchase question to restock alert. The right side lights up which job is happening at each beat.
New cart on unfazed.co.uk
01
Pre-purchase
Hi, do the Jordan 4 Denim Gold Blues run true to size? I'm usually a 42.
Jordan 4s run true to size, slightly snug at the heel. If you have wider feet or you're between sizes, size up half. Want me to add a 42 and a 42.5 just in case?
Just the 42 please.
Mon 8:42 PM · cart abandoned, customer went quiet
02
Cart recovery
Hey Sarah, the Jordan 4 Denim Gold Blues in size 42 are still in your cart. Anything still on your mind?
Honestly just nervous about the price.
Fair, they're an investment. Every pair is authenticated from our Manchester warehouse, and the Denim colorway has held resale value all year. I can add free 48-hour DHL delivery if you finish tonight, no code needed.
Okay let's do it.
Order #4521 placed, £200 charged to Visa ending 4242. Receipt + invoice on the way to sarah.harris@gmail.com. Ships tomorrow from Manchester, tracking SMS by 10 AM. Thanks Sarah!
Cart recovered
Wed Nov 26 · 2 days later, order shipped
03
Order tracking
Hi, where is my order?
Sure! Can you confirm the email you used at checkout?
sarah.harris@gmail.com
Found it. Order #4521, Jordan 4 Denim Gold Blue, size 42. Status: in London sorting hub (last scan 08:42), out for delivery tomorrow before 14:00. DHL Express, tracking 1234-5678-XYZ. Live tracking: https://track.dhl.co.uk/1234-5678-XYZ. Want SMS updates as it moves?
Yes please.
Done. SMS alerts subscribed to +44 7700 900123. You'll get pings at out-for-delivery and delivered. Anything else?
Tracking subscribed
Fri Nov 28 · package delivered, customer tried them on
04
Returns
They're a bit tight 😞 I should have gone with the 42.5.
Sorry about that! Looking at order #4521, Jordan 4 Denim Gold Blue in 42. Checking 42.5 stock now... 4 pairs left. Want to swap (same price), or full refund to your Visa ending 4242?
Swap please.
Done. Exchange order #4538 created. 42.5s ship today from Manchester. Confirmation + prepaid DHL return label PDF just landed in sarah.harris@gmail.com (also SMS'd the tracking number). Drop the 42s at any of 1,400+ DHL ServicePoints, you have 100 days. New pair tracks live at https://track.dhl.co.uk/4538-9876-XYZ, landing Wednesday before 14:00.
Exchange #4538
Mon Dec 8 · 10 days later, reordering
05
Upsell
Loved them. Picking up a second pair for my brother in size 43.
Easy. Same Denim Gold Blue 4s in 43, last 2 in stock. The Essentials Hoodie in Light Oatmeal pairs perfectly with the Denim colorway, £85. Add one?
Sure, add it in.
Order #4612 placed, £285 charged to Visa ending 4242. Receipt on the way to sarah.harris@gmail.com. Both items ship together from Manchester tomorrow.
Cart updated
Tue Dec 23 · waitlisted for a sold-out colorway, 2 weeks later
06
Restock
Hi, are the Yeezy 350 V2 Dark Seas back in?
Just landed this morning. 14 pairs left in your size (42.5). Want me to hold one for 30 minutes while you check out?
Yes please, hold one.
Locked. Checkout link just landed in sarah.harris@gmail.com, expires at 09:02 (29 min from now). Tap and complete to keep the hold.
Reserved
The 6 jobs your store can stop doing manually
Where your customers shop, ask, and complain.
One agent. Every channel.
Also live on 
Viber
TikTok + Your custom channel
ViberTikTok + Your custom channel Shoppers on Viber or asking under your TikTok product videos get the same instant answer and checkout link. Running something else? We connect custom channels on request.
Lodgify
Hospitable
Viber
TikTok
Guesty
Zeevou
How it works
3 steps. 0 code.
Connect your store, train it on what you sell, then launch across every channel.
01
Step one · Connect
Connect your store.
Connect
Connect your supported Shopify, BigCommerce, WooCommerce or Magento store. Stripe payments run through the storefront; helpdesk and carrier actions depend on the integrations you enable.
- 1-click installs from the Shopify, BC, Woo app stores
- Storefront payments; supported helpdesk and carrier workflows
- No engineering ticket, ~90 seconds end-to-end
- Shopify Storefront · orders, customers Connecting…
- 17track Parcel tracking · 1,200+ carriers Connected
- WooCommerce Storefront · WordPress sites Install →
- Stripe Storefront payments Via store
02
Step two · Train
Train on your catalog and policies.
Train it
Our prompt engineering team reviews your products, returns policy, shipping rules, and past chats, then structures it all and configures the prompts and workflows around how your store really operates. The AI learns your tone of voice from your own conversations.
- Imports your products, policies, and past chats
- Learns your tone of voice automatically
- Approve the tone before anything goes out
- Products 412 SKUs
- Returns policy parsed
- Past chats 2,108 / 2,840
- Shipping rules queued
Tone learned from your past chats:
Friendly Concise Lowercase Emoji yes 🐝
03
Step three · Launch
Plug in and go live.
Go live
Turn on WhatsApp, Instagram, Messenger, SMS, email, voice, your site widget, Viber, TikTok, and any custom channel you run, then we run a live test against your real cart events. Recovery starts the same day.
- One agent on every channel, every language
- Live test against your real cart events first
- Recovery the same day, on-call for 30 days
-
WhatsApp - Instagram DMs
- SMS
- Email
-
Web chat
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99.48%Automation rate
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Read the story Get Your AI Agent Built Your front desk,
Your front desk,
on autopilot.
30-minute working call. We show up with your AI agent already built for your business by our prompt engineering team. No commitment.
- Let's work together to determine your company's requirements
- Let us present the AI agent built for you
- Let's answer your questions and discuss possible next steps
Your demo is hosted live by a MessageMind specialist. Joining 5,000+ companies already running on MessageMind. Data as of August 31, 2026.
Up to 99.9% Uptime
Contractual SLA available on eligible plans.
FAQ
Everything you would ask us first.
Most stores are live in under 48 hours. We handle the integration, train the AI on your products, policies, and past chats, then tune it with you in a working call. A professional prompt engineering team reviews your business information, structures it, configures the prompts and workflows around how your store operates, and keeps optimizing the agent after launch. No months-long rollout, no consultants in your Slack for a quarter.
It learns your tone from your existing chats and product copy. By go-live, customers cannot tell it from your best support associate. You can also nudge the voice in plain English ("more playful", "less corporate") and watch it adjust live.
Available actions depend on the connected integration and enabled permissions. WooCommerce supports coupon creation, order-status changes and, when enabled, unpaid order creation. Stripe payments run through the connected storefront; direct Stripe refunds are not exposed to the AI. Not a chat skin on top of your inbox, and not a ChatGPT wrapper: MessageMind runs on its own proprietary platform, and our engineers build custom capabilities on top of multiple AI models.
Built-in. The AI spam shield auto-routes crypto pitches, fake recruiters, and bot scrapers out of the inbox before your team sees them. Real customers stay at the front of the queue. No keyword rules to maintain.
WhatsApp, Instagram DMs, Facebook Messenger, Gmail, Outlook, SMS, iMessage, web chat, voice, Viber, TikTok, PMS inboxes (Guesty, Lodgify, Hospitable, Zeevou), and any custom channel you run. One agent, one inbox, every channel. The same conversation follows the customer across platforms, and the AI understands text, voice messages, images, videos, locations, links and documents.
More than 80, including every major European, Asian, and LATAM language. The agent detects the customer's language and replies in it, instantly. Same agent across UK, EU, US, LATAM, MENA. No per-market setup, no separate models per country.
It hands off cleanly to a human with the full conversation context attached. You set the thresholds: refund value, sentiment, custom topics. Around 80% of inbound is closed end-to-end; the rest reaches your team with the work already done.
Yes. We are a Meta Business Partner, GDPR / DSGVO compliant, with EU servers in Germany and a 99.9% uptime target, with a contractual SLA available on eligible plans. Your customer data is encrypted in transit and at rest, and never used to train shared models.
We plug in alongside, not replace. The AI resolves what it can inside your existing helpdesk and only escalates edge cases to your human agents. No migration project, no second tool for your team to learn.