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Walter BalducciCommunications ManagerMedicalDirector AI receptionist for Helix and PracSoft practices.
MessageMind’s AI receptionist joins MedicalDirector practices on Helix or on Clinical with PracSoft, answering calls, WhatsApp, SMS and web chat and booking each patient with their own GP. It sends telehealth links, reminders and recalls, and every appointment lands in your MedicalDirector appointment book.
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Trusted by teams worldwide
01Every line answered
Whichever MedicalDirector you run, every call gets answered.
Practices on Helix in the cloud and on MedicalDirector Clinical with PracSoft get the same AI receptionist. It answers the phone, WhatsApp, SMS, email and web chat, finds each patient’s record before booking and takes new patients’ details early, so their first visit starts on time.
- Helix and Clinical with PracSoft alike
- Each record checked before a booking
- New patients’ details taken ahead of time
02Telehealth
Telehealth consults booked, with the link sent ahead.
When a patient would rather see the GP from home, the AI receptionist books a telehealth consult in the MedicalDirector appointment book and sends the video link by SMS or email straight away. A reminder carrying the same link follows before the call, so consults start on time.
- Telehealth and in-room consults side by side
- Video link sent the moment it is booked
- Reminders carry the link again
03Recalls and gaps
Recalls booked and cancelled times filled the same day.
Recall reminders invite a reply, and the AI receptionist books the time the patient picks with the right GP or nurse. When someone cancels, the freed appointment goes to patients who asked to be seen sooner, so the day stays full without reception ringing round.
- Recall replies become bookings
- Cancellations offered to the earlier list
- Moves and cancellations saved straight away
What you can automate with MedicalDirector.
AI automation for MedicalDirector runs the busiest front desk jobs for you, from the phone and the chat to telehealth, recalls and reminders, on Helix and on PracSoft.
Answers every patient
- Answers phone calls, WhatsApp, SMS, email, Instagram and web chat, before opening time and after closing.
- Finds regulars in MedicalDirector and collects new patients’ details before their first visit.
- Replies in the patient’s language, using your GPs’ names and your clinic’s billing policy.
Books and changes appointments
- Books each patient with their usual GP, a practice nurse or the first free doctor.
- Moves or cancels MedicalDirector appointments in the chat whenever plans change.
- Offers cancelled appointments to patients who want an earlier time.
Runs telehealth consults
- Books telehealth consults and sends the video link before the appointment.
- Resends the link on the day to anyone who has misplaced it.
Brings patients back
- Turns recall reminders into booked appointments with the right GP or nurse.
- Reminds patients by WhatsApp or SMS the day before and handles their confirm, move or cancel replies.
Prepares every visit
- Checks patients in by text on arrival, so the GP sees who is waiting.
- Sends directions, parking and what to bring for a first visit or a health assessment.
Works with your team
- Routes urgent calls to the nurse on duty with a short summary.
- Hands requests about results and referrals to reception with the conversation attached.
Popular MedicalDirector automations.
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Book regulars with their own GP in Helix from a call
Lachlan rings at 08:40 and asks for Dr Desai. The AI receptionist recognises his number, finds his record in MedicalDirector and offers Dr Desai’s free times this week. He picks Tuesday at 09:20, hears it read back and has the confirmation by SMS before the call ends.
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Text the telehealth link ahead of each MedicalDirector video consult
A patient asks for a telehealth follow-up on their blood test results. The AI receptionist books the telehealth appointment type with their GP, texts the video link straight away and sends it again shortly before the call. If it goes missing on the day, one message brings it back.
Customer: Can I do my follow-up with Dr Tan by video tomorrow?
AI agent: Yes, Dr Tan has a telehealth slot at 11:20. I’ll text you the link now and again before the call.
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Check patients in by text when they arrive
As patients pull into the car park, a text asks them to reply when they are there. The AI receptionist marks each one as arrived, so the GP sees them in the waiting list, and anyone running late can move to a later time instead.
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Fill a cancelled MedicalDirector appointment from the earlier-time list
Thursday’s 15:40 is cancelled at lunchtime. The AI receptionist frees it in MedicalDirector and messages patients who asked to come in sooner; the first to reply takes it straight away, and everyone else keeps their original booking without a phone call.
Advanced MedicalDirector automations.
Your MedicalDirector appointment book can drive whole journeys with your CRM, payments, email and the allied health team down the corridor.
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Book menopause clinic consults in MedicalDirector with HubSpot and Stripe
- A woman asks on Facebook Messenger whether your GP with a menopause interest takes new patients.
- The AI agent explains how the long first consult works, then opens a HubSpot contact and deal.
- It books the consult with Dr Kaur in MedicalDirector and sends your pre-visit questionnaire.
- A Stripe link takes the deposit your clinic holds for long consults, and HubSpot marks the deal booked.
- After the visit, the review Dr Kaur asks for is booked in the same Messenger thread.
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Book aged care home rounds into MedicalDirector from Outlook with Microsoft 365
- The nurse manager at a local aged care home emails a list of residents who need the GP.
- The AI agent books each resident into Dr Desai’s Thursday aged care session in MedicalDirector.
- Dr Desai’s Microsoft 365 calendar shows the round, with the home’s address and resident list.
- The nurse manager gets one reply confirming every booking, with a time for each resident.
- Urgent requests during the week go straight to the GP, and routine ones join the next round.
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Book care plan visits across MedicalDirector and Cliniko with SMS reminders
- Your GP writes a care plan that includes podiatry and dietitian visits for a patient with diabetes.
- The patient texts to book them, and the AI agent finds times in the centre’s Cliniko diaries.
- It books both visits in Cliniko and the GP review in MedicalDirector a few months later.
- Each visit gets its own SMS reminder, naming the right clinician and room.
- Reception sees the whole plan booked in one conversation, without chasing anyone.
A quieter front desk for MedicalDirector practices.
What changes once calls, chats and telehealth links run through your MedicalDirector appointment book.
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Regular GP or first free doctor
Patients name the GP they always see, or ask for whoever is free, and the AI receptionist books from that doctor’s free times in MedicalDirector.
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Saved like a reception booking
Each appointment goes into Helix or PracSoft with the right type and length, exactly as if your receptionist had made it.
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Your GPs’ names, your words
Replies use the doctors, appointment types and clinic details from MedicalDirector, so regulars hear the same friendly tone as at the desk.
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Care with every record
MessageMind keeps its data in the EU under GDPR, identifies the patient before touching a booking and treats MedicalDirector as the record that counts.
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Your nurse takes it from here
A patient asking about tablets or results reaches your nurse with the booking and the full conversation already on screen.
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Reminders that get answered
Patients hear from you on Messenger or SMS before the visit, confirm with a word and swap times in the same thread.
How the MedicalDirector AI integration works.
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Connect MedicalDirector
We connect Helix, or Clinical with PracSoft, together with your practice manager and check every GP, nurse and appointment type.
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Share your clinic rules
Billing policy, telehealth rules, recall wording and urgent-call steps come from you, while doctors and free times come from MedicalDirector.
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Go live on calls and chats
Your phone line, WhatsApp, SMS and website chat start answering, and bookings appear in the appointment book as they happen.
At a glance
- Works with
- Helix in the cloud and Clinical with PracSoft on site
- Channels
- Calls, WhatsApp, SMS, Instagram, email and website chat
- Appointments
- In-room and telehealth consults, booked, moved or cancelled
- Patients
- Regulars found on their record, new patients’ details collected
- Languages
- Replies in whichever language each patient uses
- Your team
- A shared inbox your reception and nurses use on any device
Made for Australian general practice.
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Independent GP clinics
Every caller reaches someone at once, and recall replies fill the gaps in each GP’s week.
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Practices moving to Helix
The same AI receptionist works before and after a move from PracSoft, so patients notice nothing.
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Medical centre groups
One receptionist covers every site and GP, with telehealth and in-room consults in the same conversation.
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MedicalDirector with Cliniko, HubSpot and Microsoft 365.
Allied health visits book in Cliniko, HubSpot follows up private clinic enquiries and Microsoft 365 keeps your GPs’ rounds on the calendar.
More medical practice software integrations
MedicalDirector guides
MedicalDirector AI integration: questions and answers
Is there an AI receptionist for MedicalDirector?
Yes. MessageMind’s AI receptionist connects to MedicalDirector and covers your phone, WhatsApp, SMS, email and website chat. It books, moves and cancels appointments with the right GP, sends telehealth links, reminders and recalls, and collects new patients’ details at any hour.
Does it work with Helix and with PracSoft?
Yes. Practices on Helix in the cloud and on MedicalDirector Clinical with PracSoft get the same AI receptionist, the same channels and the same booking rules. When a practice moves from PracSoft to Helix, patients keep messaging the same number.
Can patients book with their usual GP by text?
Yes. A patient texts or messages on WhatsApp, names the GP they normally see and picks from that doctor’s free times. If none suit, the AI receptionist offers the first opening with another GP and confirms the booking in the same thread.
Can it send telehealth links before the consult?
Yes. When a telehealth appointment is booked, the patient gets the video link by SMS or email straight away and again shortly before the time. Patients who misplace it ask in the chat and get it resent, so your GPs start video calls on time.
How does it fill appointments when patients cancel?
The cancelled time is freed in MedicalDirector at once and offered to patients who asked to be seen earlier. Whoever replies first is booked in, and the AI receptionist confirms the change for both patients in their own chats.
What happens with questions about medicines or results?
They go to your nurses and GPs with the whole conversation and a short summary attached. Clinical judgement always stays with your doctors; the AI receptionist books, reminds and keeps the waiting room moving.
Can patients write in Cantonese, Italian or Greek?
Yes, and in Punjabi, Vietnamese and many more, written or spoken. Replies come back in the patient’s own language with your clinic’s details, and telehealth instructions and reminders follow in that language too.
What do we need to do to get started?
Very little. Our team connects MedicalDirector alongside your practice manager, agrees your telehealth, recall and billing rules and runs test conversations before patients use it. Your GPs keep working in Helix or Clinical as they do today.
Is the price the same on Helix and PracSoft?
Yes, it works the same way for both: the plan you choose and how busy your practice’s phones and inboxes are set the price. Each plan is explained on our pricing page, and a demo shows which suits your MedicalDirector practice best.
Where is patient information kept?
In MedicalDirector, with MessageMind hosted in the EU under GDPR. Patient and appointment records stay in Helix or PracSoft, each patient is identified before any change, and conversations remain in your practice’s own inbox.
Your MedicalDirector appointment book, filled from every call and chat.
See it on a demo with your own GPs, appointment types and telehealth sessions.