72% of patients book the clinic that replies first.
They messaged three clinics about a treatment last night. The clinic that quoted price, downtime and a Saturday slot first won the consult. The other two never heard back.
Official Meta Business Partner Your clinic's
AI front desk.
One AI agent qualifies every patient, books every consult, screens every contraindication, and recalls every top-up. Every channel, 24/7.
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The problem
Every silent message is a patient at the next clinic.
Patterns we see across every med-spa, aesthetic clinic, body sculpting studio, and skin clinic we onboard, with the math behind each.
60× a day: pricing, downtime, screens, slot.
Your front desk repeats the same screen on every patient before a consult: pregnancy, breastfeeding, isotretinoin in the last 6 months, blood thinners, autoimmune, prior treatments. The same parsing, the same forms, every single time.
1 in 2 inquiries land after your clinic closes.
Prospective patients shop your reels on the sofa at 10pm, weekends, bank holidays. By Monday morning they have already booked with the clinic that was open Sunday night, or quietly forgotten the idea.
54% of patients never book their top-up.
The Botox patient at month 4. The laser patient at week 6. The HIFU patient at month 4. Without a recall ping on the right cadence they drift to the next clinic that posted a good reel, or stop treating altogether.
Four patterns. Your AI front desk handles all four.
A real patient
One patient. Six jobs.
One conversation moves a patient through every front-desk job your clinic does, from the first inquiry to the recall when the next appointment is due. The right side lights up which job is happening at each beat. The treatment is just the example, your clinic slots in.
Meta Lead
01
Inquiry
Hello Sophia, thank you for your enquiry about HIFU body contouring. Sessions are £900 per area; most clients see noticeable lift and tightening after one session, with peak results around 8 to 12 weeks. Before we go further, may I confirm: are you currently pregnant or breastfeeding?
No, neitherPregnantBreastfeeding
No, neither.
Tue 6:44 PM · contraindication screen + area scoping
02
Qualifying
Perfect 👍 A few more so the practitioner can confirm you are a good candidate:
1. Any pacemaker, metal implants in the area, or active autoimmune flare?
2. Have you taken Accutane (isotretinoin) in the last 6 months?
3. Are you on blood thinners?
1. Any pacemaker, metal implants in the area, or active autoimmune flare?
2. Have you taken Accutane (isotretinoin) in the last 6 months?
3. Are you on blood thinners?
No to all three.
Contraindication screen
Great. And which area or areas are you thinking about? (Most common: abdomen, flanks, inner thighs, jawline, neck.)
Abdomen and flanks. And the jawline if you do that too.
All three are treatable 👌 Body areas (abdomen + flanks) and face/jawline use slightly different HIFU cartridges, so the practitioner will scope both at the consultation.
Last clinical one: how would you describe your skin tone on the Fitzpatrick scale, or just an honest "I tan easily / I burn easily" works?
Last clinical one: how would you describe your skin tone on the Fitzpatrick scale, or just an honest "I tan easily / I burn easily" works?
I tan easily, rarely burn. Fitzpatrick III maybe.
Qualified
Tue 6:51 PM · matching practitioner + slot
03
Booking
Lovely, all good signs 🙌 Booking you in for a free 15-minute consultation with Dr. Amelia (our HIFU lead). What is the best email so I can send the calendar invite + our pre-treatment guide?
sophia.reed@email.com
Email saved to Pabau
Got it ✅ Dr. Amelia has Thursday 18:00 or Saturday 11:00 free. Which works better?
Thu 18:00Sat 11:00
Saturday 11:00 please.
Your consultation is confirmed.
📅 Sat Mar 22, 11:00 with Dr. Amelia (15 min free consult)
📍 Ground floor, clinic reception
📄 Pre-treatment guide and digital consent form are in your inbox
Please complete the consent form before Saturday so we have more time for treatment questions on the day.
📅 Sat Mar 22, 11:00 with Dr. Amelia (15 min free consult)
📍 Ground floor, clinic reception
📄 Pre-treatment guide and digital consent form are in your inbox
Please complete the consent form before Saturday so we have more time for treatment questions on the day.
Consult booked
Fri Mar 21 · 24h pre-consult reminder + prep
04
Reminder
Hi Sophia! 👋 Quick reminder: your free consult with Dr. Amelia is tomorrow Saturday at 11:00.
Two prep tips for the most accurate skin assessment:
• Come bare-faced if possible (or makeup-free on the jawline)
• Avoid heavy moisturisers on the abdomen and flanks that morning
Still on for tomorrow?
Two prep tips for the most accurate skin assessment:
• Come bare-faced if possible (or makeup-free on the jawline)
• Avoid heavy moisturisers on the abdomen and flanks that morning
Still on for tomorrow?
Yes, see you thenNeed to move
Yes, looking forward to it. Quick Q: can I work out the day before HIFU if I book it after the consult?
Great question 💪 Light cardio the day before is fine. Avoid heavy weights, sauna, or hot yoga in the 24 hours after each HIFU session (your skin is mildly inflamed for 24 to 48h). Dr. Amelia will walk you through the full aftercare on the day.
Reminder confirmed
Sat Mar 22 · post-consult, day-after follow-up
05
Follow-up
Morning Sophia 😊 Hope you are feeling good after your HIFU yesterday with Dr. Amelia. Quick check-in:
• Any redness, tenderness or tingling lasting longer than expected?
• Are you keeping the SPF 50 on the treated areas?
• Drinking the extra 1 to 2L of water Dr. A recommended?
• Any redness, tenderness or tingling lasting longer than expected?
• Are you keeping the SPF 50 on the treated areas?
• Drinking the extra 1 to 2L of water Dr. A recommended?
Bit of tenderness on the flanks but nothing painful, SPF on, drinking lots. All good!
Sounds spot on for day one ✨ The tenderness usually settles in 48 to 72h. If anything changes (redness spreading, hot to touch, blistering) WhatsApp us and Dr. Amelia will call you back same-day.
Aftercare logged
Will do, thanks so much.
If you have 20 seconds we would love a quick Google review, helps other people find clinics they can trust 🙏
g.page/r/vivobodystudio-review
Either way, look forward to seeing your week 8 results.
g.page/r/vivobodystudio-review
Either way, look forward to seeing your week 8 results.
Leave reviewMaybe later
Review request sent
Wed Jul 16 · 4 months post-HIFU · top-up recall
06
Recall
Sophia! 🌟 It has been almost 4 months since your first HIFU on the abdomen and flanks. Most clients book their top-up between months 4 and 6 to lock in the lift before the collagen response tapers.
Dr. Amelia has openings next week, Thursday 18:00 or Saturday 10:00. Want me to hold one?
Dr. Amelia has openings next week, Thursday 18:00 or Saturday 10:00. Want me to hold one?
Thu 18:00Sat 10:00Not yet
Saturday 10:00, and can I add the jawline this time?
Yes, perfect time to add it 👌 Jawline is £600, so combined session is £1,500. Want a £200 deposit link to lock the slot, balance on the day?
Send deposit linkPay in full
Send the deposit link please.
Stripe deposit
Here you go: pay.vivobodystudio.com/deposit/x9k2
Once it is paid, I will lock Sat Jul 26 at 10:00, send a fresh consent form for the jawline area, and email the updated pre-treatment guide. Talk soon ✨
Once it is paid, I will lock Sat Jul 26 at 10:00, send a fresh consent form for the jawline area, and email the updated pre-treatment guide. Talk soon ✨
Top-up booked
The 6 jobs your front desk can stop doing manually
Inquiry
Greets every patient in seconds. Captures treatment intent, pricing question, and the first safety filter.
Qualifying
Medical history, contraindications, concern, treatment goal. The practitioner gets a clean clinical brief.
Booking
Books consults or treatments into the right practitioner's calendar, sends consent forms + prep guide.
Reminder
Confirms attendance 24h ahead, sends prep instructions, answers prep questions without humans.
Where your patients ask, browse, and call.
One agent. Every channel.
Also live on 
Viber
TikTok + Your custom channel
ViberTikTok + Your custom channel Patients on Viber or asking under your TikTok treatment videos get the same screened, booked reply. Running something else? We connect custom channels on request.
Pabau
AR
Phorest
Boulevard
Klinik
Mangomint
Mindbody
Booker
Viber
TikTok
Klaviyo
Mailchimp
Webhook
GoCardless
SumUp
Square
Xero
QuickBooks
How it works
3 steps. 0 code.
Connect your practice-management system, calendar, payments and treatment menu. Train it on your protocols, pricing and contraindications. Launch across every channel.
01
Step one · Connect
Connect your practice-management system + calendars.
Connect
Plug in your practice management (Pabau, Dentally, Open Dental, Phorest, Boulevard), your lead sources (Dengro, Meta Lead Ads), payment provider (Stripe, GoCardless, SumUp), your treatment menu, consent forms and before/after gallery. One-click sync, no engineering ticket.
- Pabau, Dentally, Open Dental, Phorest, Boulevard
- Lead intake (Dengro, Meta Lead Ads) + payments (Stripe, GoCardless)
- Treatment menu, consent forms, before/after gallery
-
Pabau Aesthetic PMS Connected - Dentally Dental PMS Connecting…
- Stripe Deposits + payments Install →
- Dengro Lead intake Install →
02
Step two · Train
Train it on your protocols, pricing, contraindications.
Train it
Our prompt engineering team reviews your past chats, treatment protocols, pricing menu, contraindication policy (pregnancy, breastfeeding, accutane window, autoimmune, blood thinners) and the way your best practitioner actually screens patients, then structures it all and configures the prompts and workflows around how your clinic really runs. You approve every reply pattern before it goes live.
- Past chats, treatment protocols, pricing menu, before/afters
- Contraindications, Fitzpatrick mapping, prep + aftercare logic
- You approve every reply pattern before it goes live
- Treatment menu + pricing 38 treatments
- Contraindication policy learned
- Past patient chats 2,108 / 2,840
- Practitioner calendars queued
Screen logic learned:
Pregnancy / breastfeeding Accutane 6-mo window Fitzpatrick mapping Blood thinners Prep + aftercare
03
Step three · Launch
Live test, then go live on every channel.
Go live
We run a live test against your real Instagram and WhatsApp inbound first, so you watch the AI screen, book, and recall before flipping the switch. Then it goes live across WhatsApp, Instagram, Facebook, SMS, email, web chat, inbound voice, Viber, TikTok, and any custom channel your clinic runs on.
- Live test against your real inbound first
- One AI front desk on every channel, every language
- Live within 24 hours, on-call for 30 days
- WhatsApp
- Instagram DMs
- Facebook
-
Web chat - Voice
Companies grow with MessageMind
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5Channels answered
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24msWP Affiliate lookup
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73%Order-status deflection
Nexmed books Polish injectables consults across Instagram and email
Read the story Get Your AI Agent Built Your front desk,
Your front desk,
on autopilot.
30-minute working call. We show up with your AI agent already built for your business by our prompt engineering team. No commitment.
- Let's work together to determine your company's requirements
- Let us present the AI agent built for you
- Let's answer your questions and discuss possible next steps
Your demo is hosted live by a MessageMind specialist. Joining 5,000+ companies already running on MessageMind. Data as of August 31, 2026.
Up to 99.9% Uptime
Contractual SLA available on eligible plans.
FAQ
Everything you would ask us first.
Most clinics are live within 24 hours. We handle the WhatsApp Business API setup, sync your practice-management system (Pabau, Aesthetic Record, Phorest, Boulevard, Klinik, Mindbody), connect your Google or iCal calendar, wire up your payment provider (Stripe, GoCardless, SumUp), and train the AI on your past chats and treatment protocols. A professional prompt engineering team reviews your business information, structures it, configures the prompts and workflows around how your clinic operates, and keeps optimizing the agent after launch. No months-long rollout, no consultants camped in your Slack for a quarter.
Anywhere a patient sees you. Instagram reels and story DMs (the number one front door for med-spas), Facebook lead ads and Page DMs, Google lead ads, your website live chat, walk-in QR codes, inbound calls from your radio or print, and click-to-WhatsApp ads. The AI replies within seconds of a form submission or message, no Zapier or middleware in the path.
Yes. We train it on your past chats, your brand tone, and the way your best practitioner actually screens patients. You approve every reply pattern before it goes live, and you can tune the tone in plain English at any time (more clinical, less casual, drop the emoji, switch to Polish on Polish numbers). It runs in any language your patients use.
Yes. The AI runs real actions inside your stack: it screens contraindications against the list you set (pregnancy, breastfeeding, accutane window, autoimmune flares, blood thinners, pacemakers for HIFU, cold-sensitivity for CoolSculpting), captures Fitzpatrick skin type, sends the consent form for signature, takes a Stripe / GoCardless / SumUp deposit, and books the slot into the right practitioner's calendar. Both the patient and your team get a clean record in Pabau, Aesthetic Record, or whatever PMS you run. And it understands more than text: voice notes, treatment-area photos, videos, links and documents all get read and acted on.
The AI runs 24/7 across 30+ languages. A Madrid clinic running on Spanish, a Warsaw clinic on Polish, a London clinic on English, all the same AI, all the same protocols, just translated live. Patient data stays in EU servers (Germany) for any clinic with EU patients, which matters for GDPR on medical data.
It hands off cleanly to a practitioner or your front desk with the full conversation context attached. You set the thresholds: any contraindication red flag, any treatment outside the menu, any sentiment shift, any custom topic. For most med-spas, 90%+ of inbound is closed end-to-end by the AI. The rest reaches your team with the screen already done.
Yes. We are a Meta Business Partner, GDPR and DSGVO compliant, with EU servers in Germany and a 99.9% uptime target, with a contractual SLA available on eligible plans. Patient data is encrypted in transit and at rest, never used to train shared models. Consent forms are signed and stored against the patient record in your PMS. We sign a DPA on day one.
It scales with conversation volume, not seats, so every practitioner and every receptionist can have access without per-user fees. For most clinics it pays back inside the first month from the lift in inquiry-to-consult conversion alone, before you even count the recall revenue. Talk to us about a fit-for-your-volume number.