Shopify
AI agent for Shopify: tracks orders on WhatsApp and Instagram, recommends products, starts returns and recovers abandoned carts.
AI chatbot for ecommerce platforms and online stores.
MessageMind’s AI agent connects to your store and answers shoppers on WhatsApp, Instagram, Messenger, website chat and the phone. It tracks orders, recommends products from live stock, starts returns and exchanges, sends checkout links and recovers abandoned carts, in every shopper’s language.
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How the AI agent works inside your store.
“Where is my order?” is the question every store answers most. With the AI agent inside your ecommerce platform, the answer comes from the order itself: status, courier, tracking link and delivery date, sent in seconds on the channel the shopper used, so your support queue keeps the questions that need a person.
Before the sale, the AI agent knows your catalogue. It answers size, colour, stock and delivery questions from live product data, suggests an alternative when a variant sells out and sends a checkout link with the right items in the cart. Trade buyers on Cin7 Core, Unleashed or BigCommerce get their own price tier and stock by location.
After the sale, returns, exchanges, cancellations and address changes start in the chat under your store’s policies. Unfazed, Romania’s largest sneaker reseller, automates 99.48% of its website conversations with live Shopify inventory, and Nexmed answers the customers of five WooCommerce stores from one chat desk.
Ecommerce platforms the AI agent works with.
WooCommerce
AI agent for WooCommerce: answers order status on WhatsApp, checks stock, takes orders in the chat and manages subscriptions.
Wix eCommerce
AI agent for Wix eCommerce: tracks Wix Stores orders on WhatsApp, sends checkout links and books Wix Bookings services.
BigCommerce
AI agent for BigCommerce: tracks orders on WhatsApp, recovers abandoned carts, creates coupons and quotes B2B buyers.
Squarespace
AI agent for Squarespace: shares order tracking on Instagram and WhatsApp, checks live stock and knows past orders.
Unleashed
AI agent for Unleashed: answers trade customers with live stock, quotes their own price tier, shares restock dates and order updates.
Cin7 Core
AI agent for Cin7 Core: answers stock questions by location, quotes each buyer's price tier and takes trade orders.
Package tracking
Package tracking for the AI agent: answers "where is my order?", warns of delays and sends delivery updates on WhatsApp.
Compare ecommerce platforms for an AI chatbot.
| Tool | Best for | Where it is used | What the AI agent does best there |
|---|---|---|---|
| Shopify | Fashion, beauty and lifestyle brands | Worldwide | Tracks orders on WhatsApp and Instagram, recommends from live stock, starts returns and recovers checkouts |
| WooCommerce | WordPress stores with subscriptions and bookings | Worldwide | Answers order status, takes orders paid on your own checkout and pauses or switches subscriptions |
| Wix eCommerce | Shops that also sell services | Worldwide | Tracks Wix Stores orders, sends checkout links and books Wix Bookings services in the same chat |
| BigCommerce | Brands with considered purchases and B2B buyers | Worldwide | Recovers abandoned carts, creates personal coupons and quotes trade buyers their own prices |
| Squarespace | Artists, makers and lifestyle brands | Worldwide | Shares order tracking on Instagram, checks live stock and suggests reorders from past orders |
| Unleashed | Wholesalers and B2B suppliers | New Zealand, Australia, the UK and the US | Answers stock level and order questions for trade customers from live inventory |
| Cin7 Core | Wholesalers, distributors and multichannel brands | Worldwide | Answers stock by location, quotes each buyer’s price tier and takes reorders in the chat |
| Package tracking | Any store that ships parcels | Worldwide, with the major couriers | Answers where is my order, warns of delays first and sends out-for-delivery updates |
What the AI agent does for your store.
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Order tracking chatbot for WhatsApp and Instagram
Shoppers ask where their parcel is on whichever channel they like. The AI agent finds the order by number, email or phone, shares the status and the tracking link, and warns about a delay before the shopper has to ask a second time.
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Product recommendations from live stock
The AI agent answers size, fit, colour and compatibility questions from your catalogue, checks stock for each variant and suggests an alternative when one sells out, then sends a checkout link with the chosen item already in the cart, ready for the shopper to pay.
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Returns and exchanges started in the chat
A shopper who wants a different size or a refund starts the return in the conversation. The AI agent checks the order against your returns policy, creates the return or exchange in your store and sends the label or the next steps, with your team copied on anything unusual.
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Abandoned cart recovery for opted-in shoppers
Shoppers who left a full cart and agreed to hear from you get a friendly message on WhatsApp or by text, with an answer to the question that held them back and a link straight back to their cart, sizes and colours included.
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B2B quotes and trade reorders in the chat
Wholesale buyers ask for prices, stock and repeat orders at all hours. The AI agent quotes each buyer’s own price tier, checks stock by warehouse, takes the reorder and shares invoices and tracking, so your account managers spend the day on new accounts.
Ecommerce AI chatbot: questions and answers.
How do online stores handle “where is my order” messages on WhatsApp?
With an AI agent connected to the store. Shoppers send an order number, an email address or their phone number, and it replies on WhatsApp with the status, the courier and the tracking link, then sends an update when the parcel is out for delivery or running late.
Which ecommerce platforms does the AI chatbot work with?
Shopify, WooCommerce, BigCommerce, Wix eCommerce, Squarespace, Cin7 Core and Unleashed, plus package tracking for the major couriers. The comparison table shows the kind of store each platform suits and what the AI agent does best in it.
Does an ecommerce AI chatbot know live stock and prices?
Yes. Product answers come from your store as it stands right now, with stock per variant and location, prices in the shopper’s currency and delivery options, so every shopper hears about items that are really there to buy.
Can shoppers start a return or exchange without emailing support?
Yes. The AI agent checks the order against your returns policy, starts the return or exchange in your store and sends the next steps, and your team approves anything outside the policy from the shared inbox.
Can one AI chatbot cover Instagram DMs, WhatsApp and phone calls for my store?
Yes. The same AI agent answers Instagram DMs, Facebook Messenger, WhatsApp, website chat, email and phone calls, with the same order and product data on every channel and one inbox for your team.
How do I recover abandoned carts on WhatsApp?
Send opted-in shoppers a friendly WhatsApp or text message with a link back to their cart, and let the AI agent answer whatever stopped them, from sizing to delivery times. MessageMind does both for every abandoned checkout your store records.
Does an AI chatbot work for B2B and wholesale stores?
Yes. Cin7 Core, Unleashed and BigCommerce give trade buyers their own prices and live stock by location, and the AI agent takes quotes and reorders in the chat while your account managers see every conversation.
Built for your industry
Use cases
One AI agent for the software you run.
Our team connects your tools, teaches the AI agent how your business works and goes live with you on every channel.
