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Walter BalducciCommunications ManagerAI receptionist for Gensolve: kia ora to every patient, any hour.
MessageMind’s AI receptionist connects to Gensolve and looks after the patients of your physio, osteo or podiatry clinic on the phone, WhatsApp, SMS, Messenger and web chat. It sends booking links for the right practitioner and clinic, confirms changes, and offers waiting list patients the first time that opens.
Updated
Trusted by teams worldwide
01Patient messages
Every patient known from Gensolve before the first reply.
Patients ring, send a Messenger chat or text on the way to work, and the AI receptionist recognises them from Gensolve before it replies. Every answer is about their own appointments, with the practitioner, clinic and time exactly as your diary has them.
- Each patient known by name
- Whatever app they already use
- Their own appointments, kept private
02Appointments
Day, time, practitioner and clinic, sent in seconds.
Asked when they’re next in, the AI receptionist checks Gensolve and replies straight away. Patients who want another appointment get your Gensolve online booking opened on their practitioner and clinic, so they choose a time in moments and nobody leaves a treatment to look it up.
- Answered while you’re treating
- Online booking opened on their own practitioner
- Who, where and when in one reply
03Reminders and follow-ups
A change in Gensolve sets the right message going.
When reception books or moves an appointment in Gensolve, the patient gets a confirmation in their chat and a reminder before the day. After a missed appointment, a friendly message brings the booking link, and waiting list patients hear the moment a time opens.
- New times confirmed by message
- Day-before reminders on every channel
- Waiting list offers as soon as a time opens
What the AI receptionist does for Gensolve clinics.
AI automation for Gensolve looks after the patient side of your clinic: appointment questions, booking links, reminders, waiting lists, classes and follow-ups, across every clinic you run.
Answers every patient
- Responds to phone calls, texts, WhatsApp, Messenger and web chat within seconds, before and after clinic hours.
- Answers “when am I next in?” with the clinic, practitioner and time held in Gensolve.
- Shares class times and places left for group sessions, so patients join the right one.
Books through your online booking
- Opens your Gensolve online booking on the right practitioner and clinic, straight from the chat.
- Welcomes first-time patients warmly and points them to your new patient booking.
Fills the diary
- Tells waiting list patients the moment a time opens, with the link to book it.
- Messages patients who missed an appointment, kindly, with the link to pick a new time.
Confirms every change
- Confirms appointments reception books or moves in Gensolve, right in the patient’s own chat.
- Sends a reminder before every appointment on WhatsApp, SMS or Messenger.
Covers every clinic
- Handles several clinics from one conversation, each with its own practitioners and hours.
- Works for Gensolve clinics in New Zealand, Australia and the UK, in each country’s terms.
Explains ACC and fees
- Explains ACC cover, surcharges and private fees in your clinic’s words, and collects the accident details.
- Answers health fund and private insurance questions for clinics in Australia and the UK.
Popular Gensolve automations.
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Book a follow-up through Gensolve online booking from a Messenger chat
After her first visit, Aroha asks on Messenger for a follow-up next week. The AI receptionist recognises her from Gensolve, sends your online booking opened on Hamish at the Riccarton clinic, and she picks a time in moments. The confirmation and reminder follow in the same chat.
Customer: Can I book another session with Hamish next week?
AI agent: Kia ora Aroha! Here’s Hamish’s booking page at Riccarton, with next week’s times ready to pick.
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Rebook Gensolve no-shows the same morning with a friendly note
A patient misses their 7:30am physio. Later that morning, the AI receptionist sends a friendly note with your Gensolve online booking opened on the same practitioner, so rebooking takes moments. The new time is confirmed in the same chat, and a reminder follows before the day.
Customer: Sorry, I slept through my alarm this morning!
AI agent: No worries at all. Here’s Hamish’s booking page, with times later this week.
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Answer patients of several Gensolve clinics from one number
Patients of your Riccarton, Papanui and Rolleston clinics all message one WhatsApp number. The AI receptionist knows which clinic each patient attends and which practitioners work where, answers with the right address and hours, and sends the booking link for the clinic they choose.
Advanced Gensolve automations.
Gensolve joins your social channels, CRM, payments, inbox and messaging in these automations, from marathon training to a sick day and a patient moving cities.
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Sell running assessments before race day with Brevo and Stripe, booked through Gensolve
- A runner asks on Instagram about a gait assessment before the Auckland Marathon.
- The AI receptionist explains the assessment and saves the runner in Brevo with their race date.
- A Brevo deal tracks the booking, and a Stripe link takes the assessment fee.
- Once it’s paid, the Gensolve booking link opens on your sports physio at the right clinic.
- Brevo sends race-week tips afterwards, with a link to book a post-race check.
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Rebook a sick physio’s Gensolve day before patients leave home, by SMS and WhatsApp
- Hamish calls in sick at 6am with a full day of patients booked in Gensolve.
- The AI receptionist messages each of them by SMS or WhatsApp before they set off.
- Each patient gets the booking link for a colleague today or for Hamish later in the week.
- Reception sees who has rebooked as the replies come in, and clears Hamish’s day in Gensolve.
- By opening time, nobody is on their way to an empty treatment room.
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Move a relocating patient’s Gensolve care to your Wellington clinic with WhatsApp and Gmail
- Mid-treatment, a patient messages on WhatsApp that she’s moving from Christchurch to Wellington.
- The AI receptionist sends the Gensolve booking link for a physio at your Wellington clinic.
- It emails her Christchurch physio from Gmail, asking for a handover note on her Gensolve record.
- She books her first Wellington appointment, and the confirmation arrives with the new address.
- Treatment continues in the same Gensolve record, so nothing has to be filled in twice.
Busy mornings handled at every Gensolve clinic.
From Auckland to Dunedin, clinics on Gensolve keep patients in the loop on every channel without adding reception hours.
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Physio, osteo, chiro and podiatry
Whoever the patient sees, the AI receptionist reads their appointments in Gensolve and names the practitioner, the clinic and the time.
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A booking link for every request
Patients wanting another appointment, or their very first, get your Gensolve online booking in the chat and book themselves in.
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Kia ora, in your voice
Replies use your practitioners’ names and clinic details from Gensolve, with the friendly, down-to-earth tone your patients know.
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Private details, clear boundaries
Each patient is recognised before any appointment detail is shared, and every piece of clinical advice, from stretches to scans, comes from your practitioners.
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Over to the practitioner, whole chat included
When a patient asks about an injury or wants a person, their practitioner or reception picks up the thread with every message in view.
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Early starts that stay booked
Tradies and early risers grab the 7am slots, and a reminder the evening before keeps the first appointments of the day filled.
How the Gensolve AI integration works.
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Connect Gensolve
Our onboarding team links Gensolve with you and checks each clinic, practitioner and online booking page together.
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The AI receptionist learns your clinics
Gensolve provides your practitioners, clinics and appointment types; you add how you explain ACC, your fees and your tone.
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Go live on every channel
Phone, WhatsApp, SMS, Messenger and web chat get answers, and every change reception makes in Gensolve is confirmed to the patient.
At a glance
- Channels
- Phone, WhatsApp, SMS, Messenger, Instagram, email and web chat
- Bookings
- Gensolve online booking opened on the right practitioner and clinic
- Waiting lists
- Patients told the moment a time opens
- Clinics
- Several clinics answered from one conversation
- Regions
- Gensolve clinics in New Zealand, Australia and the UK
- Your team
- Reception and practitioners work from one shared inbox
Already using Gensolve AI?
Keep it. Gensolve AI records the consultation in the background and fills your exam notes and letters, so practitioners finish their notes sooner. The AI receptionist handles the patient side: it answers calls and messages from Gensolve, sends booking links, confirms changes, runs reminders and offers waiting list times.
- Patients answered by name, from their own Gensolve record
- Booking links and day-before reminders, sent at any hour
- First pick of any freed slot for your waiting list
Made for Gensolve clinics across New Zealand.
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Sports and injury physios
ACC patients get quick answers and booking links, and early morning slots stay full.
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Multi-site groups
One conversation covers every clinic, with each patient pointed to the right practitioner and address.
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Osteo, chiro and podiatry practices
Regulars book their next visit by message, and new patients get a warm first reply.
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Australian and UK clinics
Health fund, Medicare or private insurance questions are answered the way each country expects.
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Gensolve AI receptionist: questions and answers
Is there an AI receptionist for Gensolve?
Yes. Gensolve clinics can hand their phone, WhatsApp, SMS, Messenger and web chat to MessageMind’s AI receptionist. It recognises patients from Gensolve Practice Manager, answers appointment questions, sends booking links for the right practitioner and clinic, and keeps reminders and waiting list offers going.
Can it pick up the phone when reception is flat out?
Yes. The phone is picked up in a natural voice during the morning rush, at lunch and once you’ve closed. Callers hear their next appointment, get a text with the booking link for a new one, and reception receives a short summary of each call.
How does a patient book with the right physio and clinic?
Through your online booking, opened straight on the practitioner and clinic they want. The AI receptionist sends the link in the chat, the patient picks a time in moments, and the confirmation and reminder follow in the same thread.
What happens when reception moves or cancels an appointment?
The patient hears about it straight away. Once the change is made in Gensolve, the AI receptionist confirms the new time or the cancellation in the patient’s own chat, and the next reminder follows the new time.
Can it offer waiting list patients a time that opens up?
Yes. When a time opens, patients on your waiting list get a message with the booking link for it, and the first to book takes the slot. Classes work the same way whenever a place frees up.
Does it understand ACC claims?
Yes, in your clinic’s words. It explains how ACC cover and any surcharge work at your clinic and collects the accident details reception needs: when and where it happened, and how. Anything about whether ACC will accept a claim reaches your team along with the chat.
Which countries does it cover for Gensolve clinics?
New Zealand, Australia and the UK. MessageMind answers in each country’s terms, from ACC in New Zealand to health funds in Australia and private insurance in the UK, in every patient’s own language.
Who sets up the AI receptionist for our clinics?
Our onboarding team, on a call after your demo. Together you link Gensolve, check each clinic, practitioner and booking page, and agree how the AI receptionist handles ACC questions and waiting lists. Patients carry on ringing and messaging the way they always have.
How do Gensolve clinics choose a plan?
By the number of patient conversations each month, which decides the right plan and its price. Our pricing page compares every plan in plain words, and a demo shows how one would fit your clinics before you commit.
Who can see our patients’ messages?
Your own clinic team. Messages are stored on MessageMind’s EU servers under GDPR, Gensolve stays the patient record, and the AI receptionist recognises each patient before sharing any appointment detail. Every conversation stays inside your clinic’s account.
Every Gensolve patient, answered before the kettle boils.
Book a demo and hear the AI receptionist answer a Gensolve patient, kia ora and all.