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Walter BalducciCommunications ManagerAI receptionist for Gentu: every referral booked with the right specialist.
MessageMind gives specialist rooms on Gentu an AI receptionist for the phone, WhatsApp, SMS, email and web chat. It invites every referred patient to book, files referral letters to their Gentu file, collects pre-consult details and books, moves and cancels consults across all your rooms.
Updated
Trusted by teams worldwide
01Referrals
Every new referral turned into a booked first consult.
When a GP referral arrives, the AI receptionist messages the patient by SMS or WhatsApp with times from the right specialist’s Gentu diary. Patients who ring instead are answered on the first ring, and the referral letter is attached to their Gentu file before the consult is confirmed.
- Referred patients invited to book
- Referral letters filed to the patient
- Fewer call-backs for your secretaries
02Consult diaries
Every specialist’s open consult times, at each room and hospital.
Surgeons and physicians consult on different days in different rooms and hospitals. The AI receptionist reads each diary in Gentu, offers the specialist and location the referral names, and books the initial or review consult the patient chooses, reading the details back first.
- Each specialist’s own consulting days
- Rooms and hospital suites side by side
- Initial and review consults booked right
03Before the consult
Forms, documents and details collected before the first visit.
Ahead of the first appointment, the AI receptionist sends your pre-consult forms, asks for Medicare and health fund details and collects any scans or reports the patient has. Everything they send in the chat lands on their Gentu file, so the specialist walks in with the full picture.
- Pre-consult forms sent and returned
- Scans and reports saved to the file
- Medicare and health fund details collected
What you can automate with Gentu.
AI automation for Gentu covers the work your secretaries juggle between consults: referrals, bookings, forms, reminders and follow-ups, for every specialist and every room.
Answers patients and referrers
- Answers calls, WhatsApp, SMS, email and web chat for your rooms while your secretaries are with patients.
- Takes calls from referring GPs and books urgent patients into the times your specialist keeps free.
- Replies in each patient’s language and explains consult fees from your own fee schedule.
Handles every referral
- Attaches referral letters sent in the chat to the patient’s Gentu file.
- Follows up each new referral with a message inviting the patient to book.
Books and changes consults
- Books initial and review consults for every specialist across all your rooms and hospitals.
- Moves or cancels consults in the chat and offers the freed time to the next patient.
- Contacts patients who missed a consult and offers new times straight away.
Prepares every consult
- Collects pre-consult documents, forms and health fund details before the first appointment.
- Reminds patients on SMS or WhatsApp and replies when they confirm or ask a question.
Works with your rooms
- Hands surgical and clinical questions to the specialist’s secretary with the conversation attached.
- Shares hospital addresses, parking and admission instructions your rooms provide.
Popular Gentu automations.
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Invite every newly referred patient to book their first consult
A referral from Dr Kumar arrives for Dr Harris. The AI receptionist texts Grace two of Dr Harris’s next initial consult times, books the one she picks in Gentu and asks her to send any scans. Her referral, details and booking now sit on one Gentu file.
Customer: Hi, my GP sent a referral to Dr Harris for my knee.
AI agent: Thanks Grace, it’s here. Dr Harris can see you Tue 17 Mar at 09:30 or Thu 19 Mar at 14:00. Which suits?
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File referral letters sent on WhatsApp to the patient’s Gentu file
Patients often photograph their referral letter instead of posting it. The AI receptionist takes the photo or PDF on WhatsApp or email, attaches it to the right patient in Gentu and confirms receipt, so your secretaries stop matching paperwork to callers.
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Rebook patients who missed a specialist consult
When a patient misses a review, the AI receptionist messages them that afternoon with new times from the same specialist. The new booking replaces the missed one in Gentu, and patients who stay quiet get a second, gentle reminder a few days later.
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Answer referring GPs who need a patient seen urgently
A GP practice rings at lunchtime asking how soon your cardiologist can see a patient. The AI receptionist offers the urgent times your specialist keeps aside, books the patient, asks for the referral by email and confirms the booking back to the GP.
Advanced Gentu automations.
These automations link Gentu with the payment, CRM, email and messaging tools your rooms already use, from a first pregnancy call to a theatre list kept full.
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Turn private pregnancy enquiries into Gentu bookings with HubSpot and Stripe
- An expectant mum rings your rooms asking whether Dr Walsh takes private obstetric patients for May.
- The AI agent explains the referral, visit schedule and fees, then opens a HubSpot contact and deal.
- Once her GP referral arrives, it books the first antenatal consult in Dr Walsh’s Gentu diary.
- Stripe splits the pregnancy management fee into instalments that finish well before her due date.
- HubSpot tracks each payment, and every antenatal visit is booked in Gentu as the pregnancy goes on.
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Collect a surgeon’s fee before surgery with Gentu, Stripe and WhatsApp
- After the consult, your rooms add the surgery date and fee estimate to the patient’s Gentu file.
- The AI agent sends the estimate and hospital admission forms on WhatsApp and answers questions about them.
- A Stripe link collects the surgeon’s fee by the date your rooms set.
- The receipt is saved to the Gentu file, and the post-operative review is booked.
- The day before surgery, an SMS repeats the hospital address and the admission time.
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Refill a cancelled Gentu theatre slot from the waiting list with SMS and Outlook
- A patient booked for Thursday’s knee arthroscopy cancels on Monday because of a heavy cold.
- The AI agent finds patients on Dr Harris’s waiting list whose pre-admission is already done.
- Each gets an SMS offer of the Thursday slot, in the order your rooms set.
- The first yes takes it, and the surgery date moves in Gentu straight away.
- An Outlook email tells the hospital booking office about the swap, with the new admission forms.
Smoother days in your Gentu rooms.
What your secretaries and practice manager notice once referrals, calls and reminders run through Gentu.
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Each specialist, their own days
Surgeons and physicians keep different consulting days, and the AI receptionist reads each one from Gentu before it offers a time.
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Patient and referral, saved together
A new patient’s details, their referring GP and the first consult reach Gentu together, with nothing retyped from an email or a voicemail.
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Polite, precise and in your voice
Specialists, consult types and your rooms’ details come from Gentu, so every reply sounds like your secretaries at their best.
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Referral letters in safe hands
Hosted in the EU and run under GDPR, MessageMind matches each patient before filing a document, and Gentu remains the record.
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Your practice manager steps in
Questions about surgery, scans or results go to your practice manager or secretary with the full conversation, ready to answer.
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Consult reminders that get replies
Patients get a reminder on Messenger or SMS before each consult and confirm, reschedule or send forms in the same thread.
How the Gentu AI integration works.
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Connect Gentu
Our team connects Gentu with your practice manager and maps each specialist, consulting location and consult type.
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Share how your rooms work
Referral rules, fee schedules, forms and hospital instructions come from you, while diaries and patient files come from Gentu.
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Go live with patients and GPs
Calls, WhatsApp, texts, email and the website chat start getting answers, and each booking and letter is saved in Gentu.
At a glance
- Channels
- Phone, WhatsApp, SMS, email, website chat and Messenger
- Specialists
- Surgeons and physicians across rooms and hospitals
- Consults
- Initial and review consults, booked, moved and cancelled
- Referrals
- Letters filed, patients invited to book
- Payments
- Fee and deposit links through Stripe
- Your team
- Secretaries share one inbox on web and mobile
Built for specialist rooms across Australia.
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Surgical practices
Referrals become first consults, surgeons’ fees are collected on time and post-operative reviews are booked.
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Physician practices
Busy review lists stay full, and missed consults are rebooked the same day.
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Obstetric practices
Pregnancy enquiries become booked first visits, with the management fee paid in instalments.
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Multi-location rooms
One receptionist books every specialist across rooms, hospitals and regional clinics.
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Gentu AI receptionist: questions and answers
Is there an AI receptionist for Gentu?
Yes. MessageMind’s AI receptionist works alongside Gentu in your specialist rooms, answering calls, WhatsApp, SMS, email and web chat. It books initial and review consults, files referral letters, collects pre-consult forms and follows up missed appointments, while your secretaries look after the patients in front of them.
Can an AI receptionist book referred patients with the right specialist?
Yes. It reads the referral, offers times from that specialist’s diary at the location that suits the patient and books the consult once they agree. Patients without a referral hear how to get one, and urgent referrals go into the times your specialist keeps aside.
What happens to referral letters patients send by WhatsApp or email?
They are attached to the right patient’s Gentu file as soon as they arrive, and the patient gets a quick confirmation. Your secretaries see the letter next to the booking, so nothing needs matching by hand.
Can patients move, cancel or rebook a missed consult in the chat?
Yes. Patients reply in the chat, the AI receptionist suggests other times with the same specialist or cancels the consult, and the Gentu diary changes at once. Anyone who misses a consult gets fresh times from you that same afternoon.
Can it collect Medicare and health fund details before the visit?
Yes. Before the first consult it asks for Medicare, DVA or health fund details, sends your pre-consult forms and saves anything the patient shares to their Gentu file. Your billing staff start the day with every detail in place.
Who answers questions about surgery or test results?
Your specialists and their teams. The AI receptionist passes those questions on with the whole conversation, and every clinical answer comes from your clinicians; it looks after bookings, documents and reminders.
Can it talk to patients who prefer another language?
Yes. It answers in the language the patient uses, whether that is Italian, Greek, Arabic or Mandarin, and keeps consult details, fees and directions clear in that language. Forms and reminders follow in the same language.
What does getting started look like for our rooms?
Our team connects Gentu with your practice manager, learns how each specialist likes referrals handled and tests replies with your secretaries. Patients and referring GPs keep using your usual numbers and email addresses.
What does an AI receptionist cost for specialist rooms?
That depends on the plan and on how many patients and referrers contact your rooms. Our pricing page sets out the plans side by side, and we can suggest the best fit once we understand your rooms.
Is it safe to send referral letters through the chat?
Yes. MessageMind is hosted in the EU under GDPR, documents are filed to the matching patient in Gentu, and Gentu stays the record for every file and consult. Conversations sit in your rooms’ own inbox, seen by your team.
Referrals in, consults booked, secretaries free.
Show us your Gentu diaries on a demo and watch referrals turn into consults.