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Walter BalducciCommunications ManagerZedmed AI receptionist for GPs and specialists, straight into the grid.
MessageMind’s AI receptionist books patients into the Zedmed Appointment Grid from phone calls, WhatsApp, SMS and web chat, for GP clinics and specialist practices alike. New patients are booked on their first call, same-day gaps get filled and recall reminders become booked visits.
Updated
Trusted by teams worldwide
01Phone bookings
Calls and chats land straight in the Appointment Grid.
Phone calls, WhatsApp, SMS, Facebook Messenger, email and web chat all feed the same Zedmed Appointment Grid. The AI receptionist finds a free time, reads it back and books it, and reception sees the appointment in the grid the moment the patient agrees.
- Every channel feeds one grid
- Bookings visible to reception at once
- GPs and specialists on the same grid
02New patients
First-time callers booked on the spot, details ready.
Someone new to the practice rings for an appointment, and the AI receptionist books them during the call. It collects their name, date of birth, Medicare and contact details, and reception confirms the new patient record in Zedmed with everything already there.
- New patients booked on the first call
- Details gathered for reception to confirm
- Existing patients matched to their record
03Gaps and recalls
Same-day gaps filled and recalls turned into visits.
When a slot opens today, the AI receptionist offers it to patients who asked to come in earlier and books whoever replies first. Recall reminders for skin checks, results and reviews invite a reply too, and each reply becomes a booking in the grid.
- Same-day gaps offered within minutes
- Recall replies booked into the grid
- Reminders answered in the same chat
Everything the AI receptionist runs in Zedmed.
AI automation for Zedmed covers calls, messages, new patients, recalls and gaps for GP clinics and specialist practices, with every booking written to the Appointment Grid.
Answers every caller
- Picks up every call, WhatsApp, text, Messenger chat, email and web chat, through lunchtime and after hours.
- Books new patients on their first call, with their details ready for reception to confirm.
- Speaks each patient’s language and uses each doctor’s name and appointment type from Zedmed.
Books and changes appointments
- Books GP, nurse and specialist appointments into free times in the Appointment Grid.
- Moves or cancels bookings when a patient asks and puts the freed time back on the grid.
- Offers same-day gaps to patients who want to be seen earlier.
Brings patients back
- Turns recall reminders for skin checks, results and reviews into booked appointments.
- Reminds patients on SMS or WhatsApp and handles every confirm, move or question in that chat.
Runs specialist rooms
- Covers specialist practices with several consulting locations, offering each patient the rooms that suit.
- Takes referral details from new specialist patients before their first consult.
Works with your team
- Notes workers’ compensation visits with the employer and claim details for your billing team.
- Sends urgent calls to the nurse on duty, with the reason and the patient’s details.
Popular Zedmed automations.
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Book phone callers straight into the Zedmed Appointment Grid
Isla rings at 08:47 to see Dr Haddad this week. The AI receptionist finds her record, offers Wednesday at 11:30 or 14:15 and books her choice while she is still on the line. Reception sees the booking in the grid before Isla has hung up.
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Book new patients on their first call for reception to confirm
A couple who have just moved to the area ring for a GP appointment. The AI receptionist books the first free time that suits, collects each person’s details and leaves them on the booking, so reception confirms the new patient records in Zedmed in a few clicks.
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Fill same-day gaps from patients who want an earlier time
At 13:00 a 15:45 appointment with Dr Lam is cancelled. The AI receptionist offers it by SMS to patients who asked to be seen sooner, books whoever replies first and puts their original booking back in the grid for someone else.
Customer: Is anything earlier than Friday free with Dr Lam?
AI agent: Yes, a 15:45 has just opened today. Shall I move you to that?
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Turn skin check recalls into booked Zedmed appointments
When a patient is due for their yearly skin check, the recall text invites a reply. The AI receptionist offers times with your skin doctor, books the one they pick in the grid and sends your clinic’s preparation notes with a reminder the day before.
Advanced Zedmed automations.
The Zedmed Appointment Grid works with the CRM, payments and messaging around your practice, from a skin check enquiry to a traveller who needs a GP today.
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Book full-body skin checks into Zedmed from website chat with HubSpot and Stripe
- A visitor asks your website chatbot whether the clinic offers full-body skin checks on Saturdays.
- The AI agent answers, creates a HubSpot contact and deal and books a Saturday check in the grid.
- A Stripe link takes the booking deposit your clinic asks of new patients.
- Stripe confirms the deposit, HubSpot marks the deal as booked and a reminder is lined up.
- A year later, a HubSpot reminder goes out by text, and the patient rebooks in the chat.
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Keep eye injection visits on schedule in Zedmed with SMS and WhatsApp
- Your ophthalmologist plans an injection every six weeks for a patient’s eye condition.
- The AI agent books the next three visits in the Zedmed grid at the same morning time.
- An SMS reminder arrives two days ahead, with a note to bring someone who can drive home.
- When a visit has to move, the patient replies and gets the nearest time inside the plan.
- A family member the patient names gets the same updates on WhatsApp, so lifts are sorted early.
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Book overseas visitors into Zedmed with Stripe, WhatsApp and Google Maps
- A backpacker in Cairns messages on WhatsApp with a painful ear and asks to see a GP today.
- The AI agent finds a same-day time in the Zedmed grid and explains your visitor fee.
- A Stripe link takes the fee upfront, with a receipt the traveller can send to their insurer.
- Google Maps directions from the hostel to the clinic arrive with the confirmation.
- The booking note shows the payment, so the visit starts without paperwork at the desk.
A steadier day on the Zedmed grid.
What reception notices once every call and message books straight into the Zedmed Appointment Grid.
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GPs, specialists and nurses together
Patients choose their own GP, the dermatologist or the practice nurse, and the AI receptionist books from whoever has room on the grid.
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Booked without a phone message
The patient agrees to the time read back, and the appointment appears in the grid, with no message for reception to copy in later.
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Your reception’s manners
Replies stay short and polite, with each doctor’s name and appointment type exactly as Zedmed has them.
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Each record checked, then booked
EU hosting under GDPR keeps MessageMind’s side safe, each patient is matched before any change, and Zedmed stays the record.
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Over to the nurse, context included
When a patient asks about a test result, your nurse takes over the same chat and sees every message that came before.
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Reminders with an easy reply
Patients get a nudge on Messenger or SMS the evening before and answer it to confirm, move or cancel their visit.
How the Zedmed AI integration works.
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Connect Zedmed
We link Zedmed with your team and go through each doctor, site and appointment type on the grid together.
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Set your practice rules
Fees, new patient steps, workers’ compensation notes and urgent-call instructions come from you, and the grid comes from Zedmed.
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Open every line
Your phone line, WhatsApp, texts, Messenger and web chat go live, and the Appointment Grid fills as patients book.
At a glance
- Channels
- Phone, WhatsApp, SMS, Messenger, email and web chat
- Practices
- GP clinics and specialist rooms, one site or several
- Appointments
- Booked into the grid, moved or cancelled on request
- New patients
- Booked on the first call, details ready to confirm
- Languages
- Each patient’s own language, with your doctors’ names
- Your team
- Reception and nurses share the inbox on any screen
Built for Zedmed practices of every kind.
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GP clinics
Morning calls, new patients and recalls are handled, so reception can focus on the people at the desk.
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Specialist practices
Referred patients are booked across every consulting location, with their referral details taken first.
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Skin cancer clinics
Yearly skin check recalls turn into bookings, and Saturday clinics fill from the website.
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Zedmed AI receptionist: questions and answers
Is there an AI receptionist for Zedmed?
Yes. MessageMind runs an AI receptionist for Zedmed practices that writes every booking straight to the Appointment Grid, whether the patient calls, texts, emails or uses WhatsApp or web chat. It books first-time patients, moves and cancels appointments, fills same-day gaps and turns recalls into visits.
Do bookings show up in the Appointment Grid straight away?
Yes. As soon as the patient agrees to the time read back, the appointment appears in the grid, where reception sees it like any booking made at the desk. Nothing needs copying from a phone message.
What happens when a new patient calls?
The AI receptionist books them on that first call and collects their name, date of birth, Medicare and contact details. Reception then confirms the new patient record in Zedmed with every detail already in place.
Can patients reply to a reminder to change their booking?
Yes. A reply to the reminder, or any new message, is enough: the AI receptionist offers new times or confirms the cancellation in the grid, and the freed time goes straight to patients who asked to be seen earlier.
Can it fill same-day gaps?
Yes. When an appointment opens today, patients who asked for an earlier time get an SMS or WhatsApp offer, and the first to reply is booked in. Their old booking returns to the grid for someone else.
Does it suit specialist practices with several locations?
Yes. Specialists who consult at more than one location keep each site’s times in the grid, and the AI receptionist offers the rooms that suit each patient best. Referral details are collected before the first consult.
Will patients still talk to a doctor or nurse when they need one?
Yes. Questions about tests or treatment go straight to your doctors and nurses with the full conversation, because clinical answers belong with your clinicians; the AI receptionist books, reminds and keeps the grid full every day.
Can it handle workers’ compensation appointments?
Yes. It notes the visit as workers’ compensation, takes the employer, insurer and claim details for your billing team and books reviews when case managers ask for them by email. The injured worker gets each appointment by SMS.
How much is it for a Zedmed practice?
The plan you pick and the size of your practice’s call and message traffic set the cost. Our pricing page compares the plans in plain terms, and our team will help you choose after a short demo.
What happens to patient details shared in the chat?
They are kept safe: MessageMind is hosted in the EU under GDPR, every patient is matched before a booking changes, and Zedmed remains the record of each appointment. Conversations stay in your practice’s inbox for your team.
More patients in the grid, fewer phone messages at the desk.
Bring your Zedmed questions to a demo and we’ll show the grid filling in real time.