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Walter BalducciCommunications ManagerAI receptionist for Best Practice: no more 8am phone queue.
MessageMind’s AI receptionist works with Best Practice to answer your clinic’s phone, WhatsApp, SMS and web chat, booking straight into the Bp Premier appointment book. Every 8am caller gets through, recalls turn into visits and repeat script requests reach the right GP.
Updated
Trusted by teams worldwide
01Morning calls
Every 8am caller answered and booked into Bp Premier.
When every line rings at opening time, the AI receptionist picks up each call at once, alongside WhatsApp, SMS, Facebook Messenger, email and web chat. It finds the patient’s file in Bp Premier, offers the same-day appointments your clinic released that morning and books one before the caller hangs up.
- No engaged tone when the doors open
- Same-day appointments booked during the call
- Callers matched to their Bp Premier file
02Appointments
Their usual GP, a nurse or the first free time.
Patients ask for their own GP, a practice nurse or whoever is free first, and the AI receptionist offers the right appointment type from Bp Premier, from a standard consult to a long one or a telehealth call. It moves or cancels bookings on request and hands freed times to patients waiting for an earlier one.
- Standard, long and telehealth consults
- Moves and cancellations saved in Bp Premier
- Freed times go to the earlier-time list
03Scripts and recalls
Repeat scripts and recalls handled in the same chat.
A patient running low on a regular medicine asks for a repeat script in the chat, and the AI receptionist checks their file and sends the request to their own GP. Recall and reminder messages get answered too, so a reply to a recall text becomes a booked appointment.
- Script requests sent to the patient’s own GP
- Recall replies turned into bookings
- Reminders confirmed or moved with one reply
What the AI receptionist does in Best Practice.
AI automation for Best Practice takes on the front desk from the first call at 8am to the last message at night, and every booking and change lands in Bp Premier.
Answers every patient
- Answers calls at opening time and after hours, plus WhatsApp, SMS, Facebook Messenger, email and web chat.
- Registers newcomers in Bp Premier, taking their Medicare number and phone ahead of that first appointment.
- Replies in each patient’s language and answers bulk billing, fee and parking questions from your policies.
Books and changes appointments
- Books standard, long and telehealth consults with the GP or nurse each patient asks for.
- Moves or cancels appointments in the chat and updates the Bp Premier appointment book at once.
- Offers same-day cancellations to patients who asked to be seen sooner.
Brings patients back
- Turns Bp Premier recall reminders into booked appointments as soon as the patient replies.
- Texts appointment reminders and flu clinic notices on SMS or WhatsApp, and picks up every reply in the same chat.
Takes requests for your GPs
- Takes repeat script requests in the chat and sends each one to the right GP.
- Passes referral, form and certificate requests to your team with the whole chat attached.
Prepares every visit
- Checks patients in by text when they arrive and marks them as arrived in Bp Premier.
- Sends telehealth links, directions and what to bring before each appointment.
Works with your team
- Puts urgent calls straight through to your nurses with the patient’s details and the reason.
- Leaves reception a summary of every call and booking taken before the doors open.
Popular Best Practice automations.
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Answer the 8am phone rush and book same-day appointments
The phones light up the minute the doors open. The AI receptionist answers each caller, finds them in Bp Premier and books the same-day appointments released that morning, then offers the next free time or a telehealth call once those are gone.
Customer: Hi, any chance of seeing a doctor today? It’s for my daughter.
AI agent: Yes, Dr Raman has 10:15 or 11:40 this morning. Does either suit?
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Take repeat script requests on WhatsApp and send them to the GP
A patient messages on WhatsApp that their blood pressure tablets are nearly out. The AI receptionist confirms who they are in Bp Premier, notes the medicine they name and sends the request to their usual GP. If the GP wants to see them first, a consult is booked in the same chat.
Customer: Can I get a repeat of my blood pressure script?
AI agent: Of course. I’ve sent your request to Dr Fraser, and you’ll get a text as soon as your eScript is ready.
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Turn Bp Premier recalls into booked reviews and check-ups
When a patient is due for a care plan review, a skin check or a results appointment, the recall message invites a reply. The AI receptionist offers times with the right GP or nurse, books the one the patient picks in Bp Premier and confirms it by text a moment later.
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Register new patients before their first Best Practice visit
A mum asks on your website chat whether you can see her newborn for the six-week check. The AI receptionist registers the baby in Bp Premier with the Medicare details and books the six-week check with the family’s GP. On the day, a text lets them check in from the car park.
Advanced Best Practice automations.
Your Bp Premier appointment book works with your CRM, payments, phone line and messaging, from a pilot’s medical renewal to a GP running behind.
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Renew pilots’ aviation medicals in Best Practice with Brevo and Stripe
- Brevo spots pilots whose CASA medical certificate runs out within the next two months.
- Each one gets a renewal email, and replies reach the AI agent by email or WhatsApp.
- The AI agent books a long appointment with your aviation medical examiner in Bp Premier.
- It asks for their aviation reference number and reminds them to bring glasses and past reports.
- A Stripe link takes the medical fee upfront, and Brevo marks the deal won once it clears.
- After the visit, Brevo saves the next expiry date, so the next renewal reminder goes out on time.
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Book over-75 health assessments in Best Practice with phone calls and SMS
- Bp Premier shows which patients over 75 are due for their yearly health assessment.
- The AI agent rings each one, since many older patients would rather talk than text.
- It books the practice nurse and the GP back to back, in a single longer visit.
- An SMS confirmation follows, copied to a family member whenever the patient asks.
- Your nurse starts each assessment with the patient’s questions already noted from the call.
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Tell Best Practice patients when their GP runs late, by SMS and WhatsApp
- An urgent case puts Dr Fraser forty minutes behind by half past ten.
- Reception flags the delay in MessageMind, and the AI agent reads his remaining list from Bp Premier.
- Each patient still to come gets an SMS or WhatsApp with their new expected time.
- Anyone who would rather not wait picks another appointment in the chat, and Bp Premier updates.
- Patients arrive closer to their real time, and the waiting room stays calm all afternoon.
Calmer mornings at your Best Practice clinic.
What reception notices once calls stop ringing out and every message is answered from Bp Premier.
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GPs, registrars and nurses, all bookable
Free times for each GP, registrar and practice nurse come straight from Bp Premier, so patients keep their own doctor or take the first opening that suits.
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Registered and booked in one go
Someone new gets a Bp Premier file and their first appointment in the same call or chat, leaving reception nothing to type up afterwards.
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Sounds like your own reception
Replies use your GPs’ names, appointment types and clinic details from Bp Premier, written in the plain, friendly words your receptionists use.
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Patient details looked after
MessageMind runs on servers in the EU under GDPR, checks each patient’s file before any change and keeps Bp Premier as the record of every visit.
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Your nurses pick up mid-chat
When a patient mentions a symptom, the conversation moves to your practice nurse with the booking and every message in view, on web, iOS or Android.
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Reminders patients can answer
A reminder reaches each patient the day before on SMS, Facebook Messenger or WhatsApp, and replying confirms, moves or cancels the visit so the time can go to someone else.
How the Best Practice AI integration works.
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Connect Best Practice
Our team links Bp Premier with you and walks through your GPs, appointment types and the times you release each morning.
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Teach it your clinic
Opening hours, billing policy, script rules and urgent-call steps come from you, and practitioners and free times come from Bp Premier.
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Switch on your channels
Your phone line, WhatsApp, SMS, Messenger and website chat go live, and every booking appears in the appointment book.
At a glance
- Channels
- Phone, WhatsApp, SMS, web chat, email and Facebook Messenger
- Languages
- Every patient’s own language, in your clinic’s wording
- Appointments
- Standard, long and telehealth consults, booked, moved or cancelled
- Patients
- Regulars matched to their file, new patients registered
- Requests
- Repeat scripts, referrals and forms passed to the right GP
- Your team
- Reception, nurses and managers in one inbox, on desktop or phone
Using Lyrebird in Best Practice?
Keep it. Lyrebird, the AI scribe that works inside Bp Premier, writes consult notes and letters while your GPs talk with patients. The AI receptionist takes care of everything around the consult: calls, messages, bookings, recalls and script requests, all saved in the same appointment book.
- Calls, WhatsApp chats and texts handled from Bp Premier
- Recalls, reminders and script requests handled day and night
- New patients registered and booked without retyping
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Best Practice AI receptionist: questions and answers
Is there an AI receptionist for Best Practice?
Yes. MessageMind gives Best Practice clinics an AI receptionist that picks up calls and messages around the clock and books straight into Bp Premier. It moves and cancels appointments, registers new patients, sends recalls and reminders and passes repeat script requests to your GPs.
Can an AI receptionist handle the 8am phone rush?
Yes. Every caller is answered at once, so nobody waits on hold or hears an engaged tone. Each one is matched to their file, offered the same-day times your clinic has released and booked before they hang up, with the next free time or a telehealth call when today is full.
Can patients book a GP appointment on WhatsApp or by text?
Yes. Patients message your WhatsApp number or text the clinic, pick a time from the live Bp Premier appointment book and get their confirmation in the same thread. Reminders, changes and directions follow in that conversation too.
What if a patient’s plans change?
A quick message or call sorts it. The AI receptionist finds the booking in Bp Premier, offers new times or confirms the cancellation, and saves the change at once. The freed appointment then goes to patients who asked to come in earlier, so it rarely sits empty.
How are repeat script requests handled?
The AI receptionist takes the request in the chat, confirms the patient in Bp Premier and sends it to their usual GP with the medicine they asked for. Your GPs make every clinical decision, from scripts to symptoms, while the AI receptionist runs the front desk and tells the patient what happens next.
Do recall replies turn into Bp Premier bookings?
Yes. Patients due for a care plan review, a skin check or a results appointment can reply to the recall message, and the AI receptionist books a time with the right GP or nurse. Patients who stay quiet get a friendly second reminder.
Will it talk to patients in Mandarin, Vietnamese or Arabic?
Yes. It answers in the language each patient writes or speaks in, from Mandarin and Vietnamese to Arabic, Greek and Hindi, and keeps your clinic’s tone in every one. Booking details and reminders follow in that language, which helps families who find the phone queue hardest.
How does a GP clinic get started?
Our team connects Best Practice with your practice manager, goes through your GPs, appointment types and release times, and tests real conversations before patients see them. Your phone number and WhatsApp stay the same, and patients have nothing to download.
What does an AI receptionist for a GP clinic cost?
That comes down to your plan and the number of calls and messages your clinic gets in a month. Our pricing page shows what each plan covers, and a short demo settles which one fits your clinic.
How is patient privacy looked after?
Carefully. MessageMind runs on EU hosting under GDPR, conversations stay in your clinic’s own inbox, and every appointment still lives in Bp Premier. Before any booking changes, the patient is checked against their file.
Open the doors at 8am with every caller already answered.
Book a demo and watch your own Bp Premier appointment book fill from calls and chats.