AOSR
“+27% conversions”
Walter BalducciCommunications ManagerMessageMind’s AI agent connects to your Yale locks and gives every guest an entry code for their dates, sent in their Airbnb, Vrbo or Booking.com thread or by text. It answers door questions at any hour, opens the door for a locked-out guest and flags open doors and low batteries.
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Trusted by teams worldwide
01Entry codes
Cabins in Asheville and Big Bear fill from Airbnb, Vrbo, Booking.com and your own website. The AI agent adds a temporary entry code to the Yale lock for each reservation and sends it with your arrival notes in that guest’s booking thread, or by text to guests who booked direct.
02Door help
A family reaches a Lake Placid cabin after dark and the touchscreen stays blank. The AI agent answers in seconds, explains how to wake the Yale keypad and, once it has matched the guest to the reservation, unlocks the door over Wi-Fi and logs it for your team.
03Stay times
Each code is scheduled for the booked dates and hours in the Yale Access app. When you agree to a 1pm arrival or a noon checkout, the AI agent shifts the code’s start or end to match, confirms the new time with the guest and removes the code after checkout.
The Yale integration lets the AI agent run every guest door from booking to checkout: codes made, sent and moved on time, doors locked remotely and alerts sent to whoever needs them.
On the morning of check-in, the AI agent adds a Yale entry code for that reservation and posts it in the guest’s Airbnb or Vrbo thread, with the driveway and porch-light notes. A guest who asks days ahead hears exactly when it lands.
Customer: Can we have the code before we leave Atlanta?
AI agent: It arrives here at 8am on the 18th with the driveway notes, ready from 4pm when the cabin is yours.
Halfway to the airport, a guest wonders whether they locked up. The AI agent reads the lock status and DoorSense, locks the deadbolt over Wi-Fi if it was left open and replies with good news, while your cleaner learns the cabin is secure before the turnover.
Customer: Did we lock the front door? We’re already at the airport!
AI agent: The door is shut and I’ve just locked it for you. Safe travels home!
Your crew turns every cabin around on Saturdays between 11am and 4pm. The AI agent gives them a recurring Yale code for those hours, sends a plumber a temporary code for Tuesday’s repair and names each code after its owner, so the activity feed shows who came in and when.
A family on their third summer at the lake asks whether they can skip the keypad this time. The AI agent sends a Yale Access app invite scheduled for their dates, so their phone opens the door from check-in until checkout, with their entry code as a backup.
Your Yale locks work alongside your CRM, payments, phone line and calendar, so a first message becomes a paid stay with its own code and a door locked behind every guest.
From one bungalow in Asheville to a dozen cabins in Big Bear, the AI agent keeps every Yale code matched to the stay it belongs to.
Every reservation gets its code in the place the guest booked, at the hour you pick for that channel.
Asked for the code a week early? The agent explains when it lands and answers the parking and hot tub questions meanwhile, in the guest’s own language.
Every home keeps its own lock, arrival notes and welcome, written in your voice from the first message.
Assure Lock 2 models and August locks with Smart Keypads run from one Yale Access account, and the AI agent treats them alike.
A cold hot tub or a noisy neighbour reaches the right person on your team, with the reservation and the chat already open.
Your team sees DoorSense, battery and unlock alerts on their phones, in the MessageMind apps for iOS and Android or in a browser.
Our team pairs your Yale Access account with your reservations, property by property, together with you.
Which lock sits on which door, how its keypad wakes, your check-in times and your cleaners’ days.
Each guest receives a code with their arrival notes, and alerts reach the right person on your team.
Homes with Assure Lock 2 keypads get a fresh code for every reservation, and nobody drives over with keys.
Dozens of doors run from one Yale Access account, each with its own arrival notes and alerts.
Travel nurses and visiting contractors get one code for the whole stay, extended in the app when they stay longer.
“+27% conversions”
Walter BalducciCommunications Manager“6 stars if I could”
Jordan Bunton-WilliamsFounder“Brilliant”
Ben HicklingManaging Director
Yes. MessageMind’s AI agent links your Yale Access account with your Airbnb listings, adds an entry code for each reservation’s dates and posts it in the Airbnb thread with your arrival notes. Vrbo, Booking.com and direct guests get the same care, and every door question after that is answered too.
Yes. Each reservation gets its own entry code, scheduled for its dates and hours, so every family’s code belongs to their stay alone. Your team can see which code goes with which reservation, and nobody types codes into the Yale Access app by hand.
Yes. Guests who booked on your website can get it by text, WhatsApp or email, while Airbnb, Vrbo and Booking.com guests get it inside their booking conversation. Whoever replies on another channel is answered there, with the reservation in view.
Yes. Once you agree to the new time, the AI agent moves the code’s start or end in the Yale Access app and confirms it with the guest. When a reservation is cancelled, its code comes off the lock straight away.
Wi-Fi is what lets the AI agent look after your Yale from anywhere. Assure Lock 2 models with Wi-Fi connect straight away, a Bluetooth model joins with a Yale Wi-Fi Smart Module, and older August locks use a Connect Wi-Fi Bridge. Online, codes are added and moved remotely, locked-out guests are let in and DoorSense alerts arrive as they happen.
Yes. Your crew can have a Yale code that repeats on turnover days, say Saturdays from 11am to 4pm, and a plumber gets a temporary code covering the visit you book. Every code carries a name, so the activity feed shows exactly who came in and when.
The AI agent replies straight away, checks the guest against the reservation and walks them through waking the touchscreen. If the door stays shut, it unlocks the Yale over Wi-Fi, their code keeps working for the rest of the stay and your team finds a note in the morning.
Guests need nothing new: the code arrives in a conversation they already use. Our team sets everything up with you, from your Yale Access account and your reservations to each door’s keypad notes and the hour codes go out.
That depends on the MessageMind plan you choose, since each plan sets its own channels, monthly credits and team seats. Our pricing page compares them, and our team can suggest the right fit for the number of homes and Yale locks you manage.
Yes. MessageMind runs on servers in the EU under GDPR, your Yale Access account and your reservations stay the source of truth, and each code goes to the guest whose details match the reservation, at the time you choose.
From Asheville to Big Bear, every Assure Lock gets codes timed to each reservation and help at the door.