One inbox for every channel, every property.

MessageMind runs every Hostaway guest conversation, across Airbnb, Booking.com, Vrbo and direct bookings, through one AI inbox. Superhost and Preferred Partner, kept green on autopilot.

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Trusted by teams worldwide

Reach

Every channel, one guest inbox.

Airbnb, Booking.com, Vrbo, direct bookings, messaging apps, email, web chat. Hostaway already unifies the reservations. MessageMind unifies the conversations around them, so your guests never wait and your team never juggles tabs.

  • One inbox for every OTA and direct channel
  • Each guest message tied to its reservation
  • Owner, cleaner and vendor threads stay separate

Speed

The reply arrives before the review drops.

Airbnb Superhost status wants a 100% response rate. Booking.com Preferred Partner wants under 10 minutes. MessageMind replies in seconds, in your voice, with the right access code, the right late check-out policy, the right upsell.

  • Reply in seconds, 24/7, in your tone
  • Grounded in the actual reservation details
  • Human handoff without losing the thread

One PMS, every channel

From pre-arrival to review request, in one thread.

Pre-arrival questions, check-in, in-stay issues, late check-outs, upsells, review requests. Every stage of the stay stays in the same guest thread, and every outcome syncs back to Hostaway and your CRM.

  • Pre-arrival through review in one thread
  • Available arrival information and guest replies
  • Every action synced back to Hostaway + CRM

You are in good company.

5.0/5 4.8/5 4.8/5

Based on 345 verified reviews across G2, Trustpilot, and Featured Customers.

Travel agency
Jayesh Ashar
Jayesh Ashar Pearl Tourism & Leisure Group Founder and CEO
"Strongly recommend"
Fantastic job on our AI assistant Albert and the VIP phone system. Anybody looking for these kind of products, we strongly recommend MessageMind for their timely delivery and very good pricing.
Jayesh Ashar · Pearl Tourism & Leisure Group Read story
Retail
Zainab Ganiyu
Zainab Ganiyu Victor Stone International Associate Partner
"Completely changed the game"
We have started using MessageMind recently, and it has been absolutely amazing. It has completely changed the game and any issue we've had, they have always been extremely supportive.
Zainab Ganiyu · Victor Stone International Read story
Rentals
Jordan Bunton-Williams
Jordan Bunton-Williams Staybodia Ltd Founder
"6 stars if I could"
This is a very good product. I run a serviced Accommodation business and this has enabled me to provide a much better customer service. The support I have received from the MessageMind team has been incredible. Thank you so much.
Jordan Bunton-Williams · Staybodia Ltd Read story
Aesthetics clinic
Junaid Javaid Vivo Body Studio Marketing Manager
"Support available 24x7"
The best thing has the the support team who have been available 24x7 to solve all the doubts. The AI is in itself very efficient at getting the desired results. Also the AI is being updated with new features everyday which is a great addition.
Junaid Javaid · Vivo Body Studio All stories
Home services
Ben Hickling
Ben Hickling Solartek Films Managing Director
"Brilliant"
It's brilliant, and it gets through an awful lot of work.
Ben Hickling · Solartek Films Read story
Real estate
Gaukharay Argimbayeva
Gaukharay Argimbayeva Urban Space Real Estate Founder
"Top choice"
MessageMind is an excellent lead management tool, especially with its integration with CRM. It makes lead assignments and tracking more efficient, helping businesses stay organized. While a mobile app would be a great addition, the platform's overall functionality and ease of use make it a top choice. Highly recommend!
Gaukharay Argimbayeva · Urban Space Real Estate Read story
Real estate
Diya Nouman No5 Real Estate Founder
"Best product in the market"
I have to say! Very helpful team. Best product in the market by far. Thanks Raul 🫰
Diya Nouman · No5 Real Estate Read story
Education
Walter Balducci
Walter Balducci AOSR Communications Manager
"+27% conversions"
We've seen an increase of about 27% in terms of converting our leads. We are just super happy, we couldn't have asked for a better product.
Walter Balducci · AOSR Read story
Agency
TJ
TJ Top Music Marketing Agency Head of Marketing
"Competitive edge"
MessageMind isn't just a salesman, it's also a customer support agent. Our AI agent, Elliott, replies just as a human would. Customers always compliment our service, and MessageMind has given us that competitive edge.
TJ · Top Music Marketing Agency Read story

Made for every Hostaway guest conversation.

One AI inbox across every channel Hostaway unifies. Pre-arrival to review request, synced back to your PMS the moment it happens.

  • Every channel, one guest inbox

    Airbnb, Booking.com, Vrbo and your direct bookings all land in the same Hostaway-synced inbox. One queue, one voice, one source of truth per reservation.

  • Replied in seconds, in your tone

    Every guest question gets an on-brand answer in seconds, grounded in that exact reservation. No templates, no robot voice, no deal cooling off in another inbox.

  • On brand, Superhost + Preferred

    Business profile, tone and rules per property. Guests get a voice that matches your listing on every channel, from first inquiry to post-stay review.

  • OTA metrics, kept green

    Response rates and reply times are the levers OTAs reward. MessageMind pushes them to 100% without pulling your team into their phones at 2am.

  • Handoff without dropping the thread

    When a guest message needs a human (complaint, incident, refund), MessageMind flags your on-call teammate with the full reservation and chat history already loaded.

  • Reply from Hostaway or MessageMind

    Your team can keep replying from Hostaway web and mobile, or jump into MessageMind directly. Every message stays in sync so anyone on the team can pick up right where the thread left off.

Connected

Connect the stay to your stack.

Hostaway is where every guest, from every channel, meets one calm inbox. From there, MessageMind flows into the CRM, payments, calendar and messaging tools your team already runs.

Airbnb
Booking.com
Stripe
Messaging
Gmail
HubSpot
Google Calendar
Salesforce

See every integration

Questions people ask about the Hostaway integration.

Which Hostaway plan is required?

MessageMind connects to any Hostaway plan that exposes the public API, which covers every current paid tier. If your properties are already live in Hostaway, you are ready to connect; our team walks you through the OAuth handshake and the first unified-inbox import.

How does the API and OAuth setup work?

Enter the Hostaway Account ID and API Key. MessageMind obtains a general-scope token through the client-credentials flow. This is not a browser OAuth consent flow with no key to copy.

Does it sync across Airbnb, Booking.com, Vrbo and direct bookings?

Yes. Because every channel is already unified inside Hostaway, MessageMind inherits that unification. One guest, one thread, with a visible channel chip (Airbnb, Booking.com, Vrbo, direct) so your team always knows where the message originated and which policy applies.

Can it automate review requests and post-stay feedback?

Yes. MessageMind sends a post-stay review request on the correct channel at the correct time, nudges non-responders politely, and routes negative feedback to a human before it reaches the public review. Your Airbnb and Booking.com review velocity goes up, and your scores stay honest.

Does it handle access codes, late check-outs and upgrades?

MessageMind can use the exposed reservation information in guest replies. The verified integration sends messages; it does not capture an upsell payment or write an upgrade, stay note or reservation tag through that message action.

What happens on complaints or incidents?

MessageMind hands off to a human the moment a message signals a complaint, an incident or anything with legal, safety or refund implications. The entire thread, reservation and channel history go with the handoff, so your team picks up with full context, not a cold open.

Managed rentals, finally conversational.

Every Hostaway guest, from every channel, answered in seconds. Superhost and Preferred Partner metrics kept green, every stay synced back to your PMS.

Start with MessageMind Book a demo