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“+27% conversions”
Walter BalducciCommunications ManagerAI key handover for KeyNest: every guest sent to the right Point.
MessageMind’s AI agent connects to KeyNest and sends each guest a collection code for their dates with the Point’s address, opening hours and photo, in their Airbnb, Booking.com or WhatsApp chat. It answers late-arrival questions, welcomes guests as keys are collected and chases any key still out after checkout.
Updated
Trusted by teams worldwide
01Key collection
One message with the KeyNest code, the shop and its hours.
Guests heading to London, Bath or Paris book on Airbnb, Booking.com or Vrbo and then ask how to get in. The AI agent creates their KeyNest collection code and sends it with the Point’s name, address, storefront photo and opening hours in the thread they booked in.
- Shop name, address and storefront photo
- Opening hours right beside the code
- Sent inside the guest’s Airbnb or Booking.com chat
02Late arrivals
Train running late? The guest knows the shop is still open.
A guest whose train is delayed asks if the KeyNest Point will still be open. The AI agent replies in seconds with the shop’s closing time and the code. If the arrival will run past closing, your team hears in good time to move the keys to a 24/7 KeyNest Locker.
- Opening hours given the moment they ask
- Late arrivals flagged before the shop closes
- 24/7 KeyNest Lockers for night arrivals
03Key returns
Every key tracked from collection to return.
The AI agent sends your welcome the moment KeyNest shows the keys collected. On the last morning it reminds the guest where to drop them, thanks them once they are back at the Point, and tells your team if checkout passes with the keys still out.
- Welcome sent when the keys are collected
- Return reminder on the last morning
- Your team told about keys still out
What you can automate with KeyNest.
AI automation for KeyNest covers the whole key journey: the code for each stay, directions to the right shop or locker, and a watch on every collection and return.
Creates a code for every handover
- Creates a KeyNest collection code for each booking, valid for the stay’s dates.
- Makes separate codes for cleaners, contractors and viewings, each for its own visit.
- Cancels or replaces the code when a booking’s dates change or it is cancelled.
Sends guests to the right shop
- Shares the code with the Point’s name, address, storefront photo and opening hours.
- Posts it in the Airbnb, Booking.com or Vrbo thread, or on WhatsApp for direct guests.
- Points night arrivals to a 24/7 KeyNest Locker when that is where your keys wait.
Answers every pickup question
- Tells guests whether the shop is open, how far it is and what to show at the counter.
- Resends the six-digit KeyNest code once the guest’s details match the booking.
Watches every key
- Sends the welcome, Wi-Fi and parking notes as soon as KeyNest marks the keys collected.
- Tells your team when a key is still waiting at the Point after the expected arrival time.
- Reminds guests to drop the keys back before checkout and confirms when they are returned.
Works across your portfolio
- Runs every KeyNest Point you use, across more than 800 cities, from one inbox.
- Keeps several key sets per property apart, such as the building fob and the flat key.
- Hands lost keys, late returns and odd requests to your team with the thread attached.
Popular KeyNest automations.
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Send Airbnb guests their KeyNest code with the shop’s hours
Two days before arrival, the AI agent creates a KeyNest collection code for the booking and posts it in the Airbnb thread with the Point’s name, address, photo and opening hours. Guests who ask sooner learn when it will arrive, and nobody hunts for the right shop on the day.
Customer: Where do we pick up the keys? Our train gets in at 7.
AI agent: At Walcot Corner Shop, five minutes from the flat and open until 10pm. Show code 318562 at the counter.
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Steer a late-night arrival to a 24/7 KeyNest Locker
A guest writes that their flight now lands after midnight, long after the corner shop closes. The AI agent alerts your team in good time, and once the keys sit in a 24/7 KeyNest Locker, it sends the guest the locker’s address and how to use its screen.
Customer: Our flight’s delayed and we land at 1am now!
AI agent: No problem! Your keys will wait in the 24/7 KeyNest Locker at the station, and your code opens it.
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Chase KeyNest keys that are still out after checkout
On the last morning the AI agent reminds the guest to drop the keys at the same Point by 11am. When KeyNest shows them back, it thanks the guest and sends your cleaner their code. If noon passes with the keys still out, your team hears straight away.
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Give cleaners and contractors their own KeyNest collection codes
Your cleaner collects the keys after each checkout, and a plumber needs them on Thursday. The AI agent sends each of them their own KeyNest code for that visit, separate from guest codes, and tells you when the keys are collected and returned, so you always know who has them.
Advanced KeyNest automations.
Your KeyNest keys move in step with your CRM, payments, calendars and cleaners, so a viewing, a lost set of keys and a Saturday changeover all hand over without a hitch.
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Turn a WhatsApp flat enquiry into a Stripe holding deposit with HubSpot and KeyNest
- A renter messages your WhatsApp about the two-bed flat on Leith Walk and asks to view it.
- The AI agent asks your screening questions and saves the answers on a HubSpot contact.
- It books a Saturday viewing in your negotiator’s Google Calendar and sends them that morning’s KeyNest code.
- After the viewing the renter wants the flat, and a Stripe holding deposit link arrives on WhatsApp.
- Once Stripe confirms the deposit, HubSpot moves the deal to referencing and your team takes it from there.
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Send a spare KeyNest set to a guest who lost the keys, with Stripe
- A guest who booked direct texts at 6pm to say the flat keys are lost.
- The AI agent tells your duty manager, who agrees to release the spare set.
- The guest gets a KeyNest code for the spare set, waiting at a second Point nearby.
- A Stripe link for your replacement key fee follows, as your house rules set out.
- Once KeyNest shows the spare set collected, your team gets a reminder to cut a new one.
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Hand keys from a departing Hostaway guest to your cleaner through KeyNest
- At 9am on checkout day, the AI agent reminds the Hostaway guest which Point takes the keys.
- KeyNest reports the keys dropped back at 10:20, and the guest gets a warm thank-you.
- Your cleaner receives a fresh KeyNest code on WhatsApp for the 11am changeover.
- The Hostaway cleaning task moves to in progress the moment the cleaner collects the keys.
- Google Sheets logs each handover, so your weekly key report fills itself in.
Built around real keys and local shops.
Leave your keys at one of more than 7,000 KeyNest Points, and the AI agent gets every guest to the right counter with the right code.
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The same clear directions on every site
Airbnb, Booking.com and direct guests all get the code, the shop’s address and its hours in the conversation they started.
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Bags, early keys and late trains
Guests ask where to leave luggage or whether they can collect early, and get a friendly answer in whichever language they write in.
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Your welcome, flat by flat
Pickup steps and welcome notes are set per flat, and each reply carries the warmth of your own messages.
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Nothing to fit at the door
Your keys wait at a KeyNest Point or Locker nearby, so the flat needs no smart lock, wiring or Wi-Fi.
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Lost keys go straight to a person
A guest who lost the keys or needs a spare set is passed to a teammate who already sees the booking and every key movement.
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Every pickup as it happens
Your team sees each collection, return and guest reply the moment it happens, on the web or in the MessageMind mobile apps.
How the KeyNest AI integration works.
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Connect KeyNest
With you, our team brings your KeyNest account and PMS together and gives each property its key set and Point.
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The AI agent learns your handovers
It learns each Point’s hours, your pickup steps, cleaner times and when keys should be back.
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Guests get keys without the wait
Codes and directions go out with every booking, and your team hears about any key that needs attention.
At a glance
- Network
- More than 7,000 KeyNest Points in over 800 cities
- Pickups
- Local shops, cafés and hotels, plus 24/7 KeyNest Lockers
- Channels
- Airbnb and Booking.com threads, WhatsApp, SMS, email and calls
- Bookings from
- Hostaway, Guesty, Uplisting, Lodgify and Zeevou
- Your team
- Collection and return alerts in one shared inbox
Built for hosts and agents who share keys.
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City hosts and co-hosts
Flats in London, Paris or Barcelona hand their keys to guests through a shop around the corner, late into the night.
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Short-let management companies
Dozens of key sets across a city stay tracked, with codes for guests, cleaners and contractors on every booking.
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Letting and estate agents
Viewings and contractor visits get their own codes, and every key comes back to the Point it left.
Rentals
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Spa Hotel Anglický Dvůr automates 80% of the front desk on WhatsApp
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Read the storyWorks with
KeyNest with Airbnb, Booking.com and Zeevou.
Reservations arrive from Airbnb, Booking.com or your Zeevou account, KeyNest holds the keys, and the AI agent joins the two in every guest chat.
Vrbo
Zeevou
KeyNest guides
KeyNest Airbnb integration: questions and answers
Is there an Airbnb integration for KeyNest?
Yes. MessageMind’s AI agent takes each Airbnb booking from your listing or PMS, creates a KeyNest collection code for those dates and posts it in the Airbnb thread with the Point’s address, photo and opening hours. Pickup questions that follow are answered in the same thread.
How do Airbnb guests collect keys from a local shop?
They show their six-digit collection code at the KeyNest Point, a nearby shop, café or hotel, and the staff hand over your keys. The AI agent sends that code with the address, a storefront photo and the opening hours, so guests walk straight to the right counter.
Can guests get their collection code on WhatsApp?
Yes, when they booked with you directly: the code, the shop’s address and its hours arrive on WhatsApp, by text or by email. Guests from Airbnb, Booking.com or Vrbo see the same details in their booking conversation, and anyone who writes on WhatsApp later is answered there.
What if a guest arrives after the shop closes?
Plenty of KeyNest Points open late or around the clock, and KeyNest Lockers work 24/7. When a guest’s arrival runs past their Point’s closing time, the AI agent tells your team in good time so the keys can move to a locker, then sends the guest the new directions.
Where do guests leave the keys at checkout?
At the KeyNest Point you choose, usually the one they collected from. The AI agent reminds them on the last morning, confirms once KeyNest shows the keys dropped off and tells your team when checkout passes with a set still out.
Can cleaners and contractors get their own collection codes?
Yes. Each cleaner, contractor or viewing gets its own KeyNest code for that visit, separate from the guest’s, and you hear when the keys are collected and brought back. Cleaners can get their code the moment the departing guest returns the keys.
What happens to the code if a booking changes?
The AI agent cancels the old KeyNest code and creates one for the new dates, then sends it with the same directions. A cancelled booking loses its code straight away, so the keys stay at the Point for the next guest.
Does KeyNest work outside the UK?
Yes. KeyNest started in London and now counts more than 7,000 Points in over 800 cities, from Paris and Barcelona to cities in North America and Australia. The AI agent works with every Point you use, wherever your properties are.
How is KeyNest set up with MessageMind?
Our team does it with you: we connect your KeyNest account and your PMS, match each property to its key set and Point, and note your pickup steps and checkout time. Guests need no app, and the first codes go out on a date you set.
What do KeyNest hosts pay for MessageMind?
The cost follows your MessageMind plan, and plans vary in channels, monthly credits and team seats. Your KeyNest subscription carries on as it is. Our pricing page compares the plans, and our team can suggest one for your number of properties.
The right shop, the right code, every guest on time.
Clear directions to the right KeyNest Point for every guest, and every key back where it belongs.