Scale hospitality without a 24/7 front desk.

MessageMind manages every Guesty guest conversation across Airbnb, Booking.com, Vrbo and direct bookings. Check-in logistics, upsells and reviews, handled in the same thread, synced back to the PMS.

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Trusted by teams worldwide

Reach

Every booked channel, one calm inbox.

Airbnb, Booking.com, Vrbo, direct website, email, SMS: every guest message your Guesty account receives lands in the same thread. One place to read, one place to reply, one voice across every OTA.

  • Every OTA Guesty connects to, unified
  • Direct bookings and website chat alongside OTAs
  • One tone of voice, every channel

Speed

The reply arrives before the review drops.

Response time is a ranking signal on every OTA. MessageMind replies in seconds, around the clock, in your voice. Your Superhost and Preferred Partner scores stay green while your team sleeps.

  • Reply the moment the guest asks
  • Answers grounded in each listing, not generic
  • Human handoff on complaints or incidents

One thread, whole stay

Pre-arrival to five-star review, one PMS.

Pre-arrival questions, check-in codes, mid-stay fixes, review requests: every stage stays in the same Guesty thread and syncs back to the PMS and CRM. Your team stops rebuilding context; the guest stops repeating themselves.

  • Access codes and upgrades handled in-thread
  • Review requests sent automatically post-stay
  • Payment processing stays with the connected platform

You are in good company.

5.0/5 4.8/5 4.8/5

Based on 345 verified reviews across G2, Trustpilot, and Featured Customers.

Travel agency
Jayesh Ashar
Jayesh Ashar Pearl Tourism & Leisure Group Founder and CEO
"Strongly recommend"
Fantastic job on our AI assistant Albert and the VIP phone system. Anybody looking for these kind of products, we strongly recommend MessageMind for their timely delivery and very good pricing.
Jayesh Ashar · Pearl Tourism & Leisure Group Read story
Retail
Zainab Ganiyu
Zainab Ganiyu Victor Stone International Associate Partner
"Completely changed the game"
We have started using MessageMind recently, and it has been absolutely amazing. It has completely changed the game and any issue we've had, they have always been extremely supportive.
Zainab Ganiyu · Victor Stone International Read story
Rentals
Jordan Bunton-Williams
Jordan Bunton-Williams Staybodia Ltd Founder
"6 stars if I could"
This is a very good product. I run a serviced Accommodation business and this has enabled me to provide a much better customer service. The support I have received from the MessageMind team has been incredible. Thank you so much.
Jordan Bunton-Williams · Staybodia Ltd Read story
Aesthetics clinic
Junaid Javaid Vivo Body Studio Marketing Manager
"Support available 24x7"
The best thing has the the support team who have been available 24x7 to solve all the doubts. The AI is in itself very efficient at getting the desired results. Also the AI is being updated with new features everyday which is a great addition.
Junaid Javaid · Vivo Body Studio All stories
Home services
Ben Hickling
Ben Hickling Solartek Films Managing Director
"Brilliant"
It's brilliant, and it gets through an awful lot of work.
Ben Hickling · Solartek Films Read story
Real estate
Gaukharay Argimbayeva
Gaukharay Argimbayeva Urban Space Real Estate Founder
"Top choice"
MessageMind is an excellent lead management tool, especially with its integration with CRM. It makes lead assignments and tracking more efficient, helping businesses stay organized. While a mobile app would be a great addition, the platform's overall functionality and ease of use make it a top choice. Highly recommend!
Gaukharay Argimbayeva · Urban Space Real Estate Read story
Real estate
Diya Nouman No5 Real Estate Founder
"Best product in the market"
I have to say! Very helpful team. Best product in the market by far. Thanks Raul 🫰
Diya Nouman · No5 Real Estate Read story
Education
Walter Balducci
Walter Balducci AOSR Communications Manager
"+27% conversions"
We've seen an increase of about 27% in terms of converting our leads. We are just super happy, we couldn't have asked for a better product.
Walter Balducci · AOSR Read story
Agency
TJ
TJ Top Music Marketing Agency Head of Marketing
"Competitive edge"
MessageMind isn't just a salesman, it's also a customer support agent. Our AI agent, Elliott, replies just as a human would. Customers always compliment our service, and MessageMind has given us that competitive edge.
TJ · Top Music Marketing Agency Read story

Made for every Guesty guest conversation.

Pre-arrival, check-in, mid-stay, review: handled in-thread, synced to the PMS, scored on every OTA.

  • Every channel, one guest inbox

    Airbnb, Booking.com, Vrbo, direct website and SMS arrive in the same Guesty inbox. One place to read, one place to reply, every listing in your portfolio.

  • Replied in seconds, in your tone

    Every guest question gets an on-brand answer immediately, whether it lands at 9am or 2am. No unread queue, no response-rate penalty.

  • Portfolio-scale, Superhost standards

    From one villa to five hundred, every reply reads like it came from your team. Listing details, access logistics and house rules are stitched into every message.

  • OTA metrics, kept green

    Response rate stays at 100% on every OTA Guesty connects to, review requests go out automatically, and your Superhost and Preferred Partner scores keep climbing while you sleep.

  • Human handoff on anything that matters

    Complaints, incidents, special requests: MessageMind flags the right teammate with the full thread. Your front-of-house steps in without the guest noticing a seam.

  • Reply from Guesty or MessageMind

    Your team can reply from the Guesty web app, the Guesty mobile app, or straight from MessageMind. Every message stays in sync so anyone can pick up right where the thread left off.

Connected

Portfolio-scale hospitality, meet one calm inbox.

Guesty is where portfolio-scale hospitality meets one calm, AI-managed inbox. From OTAs to the CRM, every tool your operation runs stays wired to the same guest thread.

Airbnb
Booking.com
Hostaway
Stripe
HubSpot
SMS
Gmail
Google Calendar

See every integration

Questions people ask about the Guesty integration.

Which Guesty plan do I need?

MessageMind connects to both Guesty for Hosts and Guesty Pro. If your account has the native unified inbox and the Open API enabled, we can plug straight in. We confirm the plan and feature flags during onboarding so nothing is left to chance.

How does the API and OAuth setup work?

Enter the Guesty Client ID and Client Secret. MessageMind exchanges them through the Open API client-credentials flow and can reuse a token from the connected Guesty channel. This is not a browser marketplace-consent step.

Does it sync across every OTA Guesty is connected to?

Yes. Whichever channels Guesty is already pulling (Airbnb, Booking.com, Vrbo, direct website, Hopper, Google Vacation Rentals), MessageMind reads and replies in the native OTA thread through Guesty. Your Airbnb response rate, your Booking.com score and your Vrbo Preferred Partner status all stay healthy.

Can it handle access codes, upgrades and late check-outs?

Yes. MessageMind sends keyless access codes at the right moment, offers late check-out when the next reservation allows, and surfaces upsell nights or room upgrades inside the guest thread. Policies you set in Guesty are respected on every reply.

Can it automate review requests and guest feedback?

Yes. After check-out, MessageMind nudges guests for a review on the OTA they booked through, in the tone you set. Soft feedback gets routed to your team privately, while five-star guests are guided to the public review flow.

What happens when a complaint or incident needs a human?

MessageMind flags any thread that mentions a complaint, incident or safety issue and hands it to the right teammate with the full context. Your front-of-house picks up from where the AI left off, inside Guesty or MessageMind, with no restart for the guest.

Your next five-star review is already in the thread.

Answer every Guesty guest instantly, keep every OTA score green, and sync every stay back to the PMS, without adding headcount.

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