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Walter BalducciCommunications ManagerAI receptionist for Nookal: physio sessions and Pilates spots, booked in one chat.
MessageMind’s AI receptionist books physio, exercise physiology and Pilates straight into Nookal, whether patients call, text, WhatsApp, email or use your web chat. It links bookings to each patient’s case, rebooks after every visit and tells patients what they have paid and still owe.
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Trusted by teams worldwide
01Every enquiry answered
Nookal patients and Pilates clients answered on every channel.
Whether they call between classes or send a WhatsApp, text, email, Instagram DM or web chat at midnight, patients get a reply. Regulars are matched to their Nookal record, newcomers are added as new patients, and referral letters they send are saved to their file.
- Regulars recognised from their record
- New patients added to Nookal
- Referral letters saved to the file
02Appointments and classes
Physio times and Pilates spots, booked from live Nookal availability.
The AI receptionist reads free times for each practitioner at each location, plus the spots left in every Pilates class, and books what the patient picks. Moves and cancellations are saved in Nookal once they agree, and each booking sits on the right case.
- Times for every clinic location
- Class spots checked before booking
- Each booking on the right case
03Rebooking and invoices
The next session booked, and the invoice question answered.
After each visit, the patient gets a short message offering their next session, and one reply books it. Missed sessions are followed up with new times, and anyone asking about money hears which Nookal invoices are paid and what is still owing.
- Next session offered after every visit
- Missed sessions rebooked the same day
- Paid and owing, straight from Nookal
What the AI receptionist handles in Nookal.
AI automation for Nookal keeps 1:1 care and classes moving: bookings at every location, cases, rebooking, reminders and invoice answers, all recorded where your team already works.
Answers every enquiry
- Answers patients of every Nookal location, each with its own times, address and team.
- Finds each patient in Nookal or adds them as new, before any booking is made.
- Saves referral letters and files patients send in the chat to their Nookal record.
Books sessions and classes
- Books physio, exercise physiology, psychology and other appointments from live times at each location.
- Books Pilates and other class spots while places remain, and tells clients what is left.
- Shifts or cancels a session when the patient’s week changes, freeing the time for someone else.
Links care to the right case
- Links each booking to the patient’s ongoing case, from NDIS plans and Medicare care plans to WorkCover.
- Explains health fund, HICAPS, Medicare and NDIS questions from your clinic’s own billing rules.
Brings patients back
- Proposes two times for the next session as each visit ends, and books whichever the patient picks.
- Contacts patients who missed a session and offers two new times to choose from.
- Confirms new Nookal bookings by WhatsApp or SMS straight away and reminds patients the evening before.
Answers invoice questions
- Looks up a patient’s Nookal invoices and explains what is settled and what is due.
- Records payments taken by link against the right Nookal invoice.
Popular Nookal automations.
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Book a physio session and a Pilates class in one Nookal chat
Amelia messages on WhatsApp after a long week: she wants physio for her shoulder and a reformer class. The AI receptionist finds Joe’s next free time and the 18:00 class with spots left, books both in Nookal once she agrees, and sends one confirmation for the two.
Customer: Any physio with Joe this week? And a reformer class on Wednesday?
AI agent: Joe has Thursday at 7:30, and Wednesday’s 18:00 class has 2 spots left. Shall I book both?
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Link every Nookal booking to the patient’s NDIS, Medicare or WorkCover case
When a patient with a WorkCover claim books their next session, the AI receptionist attaches it to that case in Nookal, so the invoice goes to the right payer. NDIS participants and Medicare care plan patients are handled the same way, and private patients stay private.
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Rebook the next Nookal session before the patient leaves
When a session finishes, the patient gets a short WhatsApp message with two times for their next appointment with the same practitioner. One reply books it in Nookal, so a programme of care keeps its rhythm and your diary stays full a week ahead.
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Answer Nookal invoice questions and record the payment
A patient texts to ask whether last month’s sessions are settled. The AI receptionist checks their Nookal invoices, replies with what has been paid and what is still owing, and sends your payment link if they want to clear the balance. Once paid, the payment is recorded against the invoice.
Customer: Have I paid for my last two physio sessions?
AI agent: The 3 March session is paid, and 10 March is still owing. Want the link to settle it now?
Advanced Nookal automations.
Nookal holds the appointments, classes, cases and invoices, and these automations bring in your inbox, CRM, payments, quizzes and door locks.
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Book a ballet school’s pointe assessments in Nookal with HubSpot and Stripe
- A ballet school emails your Gmail inbox about pointe readiness assessments for 15 students.
- HubSpot records the school as a company, with a deal for the assessment day.
- Parents pick a time through a WhatsApp link, and each student becomes a new Nookal patient.
- Each parent pays through a Stripe link, and the payment is recorded on the Nookal invoice.
- When every student is booked, the HubSpot deal moves to won and the school gets the timetable.
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Turn ScoreApp pelvic health quiz results into Nookal assessments on WhatsApp
- A woman completes your pelvic health quiz in ScoreApp and agrees to hear from you.
- Her answers reach the AI receptionist, which messages her on WhatsApp within seconds.
- It offers times with your women’s health physio from Nookal and books her choice.
- She is added to Nookal as a new patient, and the intake form follows.
- If she goes quiet, one gentle follow-up arrives two days later.
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Give early-morning Nookal gym sessions their own igloohome door code
- A patient books a 6am independent gym session in Nookal to work through their programme.
- The AI receptionist creates an igloohome PIN that opens the studio door from 5.45am to 7am.
- The code arrives by SMS the evening before, with directions to the side entrance.
- Your physios see who came in, as igloohome logs each opening against the booking.
- If the session moves in Nookal, a new code covers the new time and the old one lapses.
One Nookal diary for 1:1 care and classes.
Allied health clinics in Australia, New Zealand and the UK run treatment and classes in Nookal, and the AI receptionist books both.
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Practitioners and instructors in one view
Physiotherapists, exercise physiologists and Pilates instructors each keep their own Nookal times and class lists, and patients see what is open now.
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Week changes, sorted in a reply
When work runs late, patients move their session with a quick reply, and Nookal frees the old slot for the next person.
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Your studio’s warmth in every reply
Class names, clinicians and clinic details come from Nookal, so replies sound like your own front desk on a good day.
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Nookal holds every record
Nookal stays the home of every case, invoice and note, and patients are confirmed before anything changes.
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Injury questions go to the physio
If a client asks whether a class suits their injury, the physio picks up the conversation with everything said so far.
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Next appointment, answered anywhere
Between classes, patients ask when their next physio session is and get the day, time and clinician straight from Nookal.
How the Nookal AI integration works.
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Connect Nookal
Your Nookal clinic is connected in a call with our team, and every location, class and case type is set up together.
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It learns your timetable
Your timetable, clinicians and locations flow in from Nookal; you add prices, policies and a few examples of how you like to reply.
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Go live for patients and clients
From launch day, phones and chats are answered and every appointment and class spot lands in Nookal.
At a glance
- Channels
- Phone calls and WhatsApp, plus SMS, email, web chat, Instagram and Messenger
- Bookings
- Appointments and class spots at every location
- Cases
- NDIS, Medicare care plans, WorkCover and private patients
- Invoices
- Paid and owing answered, payments recorded
- Your team
- One inbox for the front desk on web, iOS and Android
Already using Nookal’s AI Scribe?
Keep it. Nookal’s AI Scribe and voice-to-text turn a recorded session into draft treatment notes, so clinicians spend less time typing. The AI receptionist gives the front desk the same lift: it answers every enquiry, books sessions and class spots, rebooks after visits and answers invoice questions.
- Every enquiry answered from your Nookal timetable
- Appointments and class spots booked at every location
- Rebooking, reminders and invoice answers taken care of
Built for Nookal clinics and studios.
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Physio clinics with a reformer studio
1:1 sessions and reformer classes booked side by side, in one conversation.
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NDIS and Medicare providers
Bookings linked to each participant’s case, with funding questions answered from your rules.
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Multi-location practices
Patients choose the clinic nearest home or work, and each site keeps its own diary.
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Nookal with HubSpot, Stripe and ScoreApp.
HubSpot tracks school and club partnerships, Stripe payments land on the right Nookal invoice, and ScoreApp quizzes bring in new patients.
Nookal AI receptionist: questions and answers
Is there an AI receptionist for Nookal?
Yes. MessageMind’s AI receptionist works from your Nookal timetable on the phone and in every chat. It books appointments and class spots at every location, links them to the right case, rebooks after each visit and answers invoice questions.
Can an AI receptionist book Pilates classes as well as appointments?
Yes. It checks the spots left in each class and the free times for 1:1 sessions, then books whichever the client picks, or both in one go. Full classes stay full, and clients are offered the next session with room.
Does it answer the phone while the team is treating or teaching?
Yes. Calls are picked up in a natural voice while your physios treat and instructors teach. The session is booked or moved during the call, a text confirms it, and reception gets a short summary.
Can patients ask whether their invoices are paid?
Yes. Their Nookal invoices are checked on the spot, and the reply lists what is paid and what is owing. A balance can be settled through your payment link in the same chat, and the payment is recorded in Nookal.
Does it work for NDIS, Medicare and WorkCover patients?
Yes. Bookings are linked to the patient’s case, whether that is an NDIS plan, a Medicare care plan or a WorkCover claim, and funding questions are answered from your clinic’s own rules. Health fund and HICAPS questions get clear answers too.
What happens after a patient’s session ends?
They get a short message offering their next session with the same practitioner, and one reply books it. Missed sessions get a friendly message that afternoon, with two fresh times to pick from.
Can a client ask whether a class suits their injury?
Yes, and their physio answers it. The question arrives with the full chat attached, and the client hears who will come back to them. Clinical calls rest with your clinicians; the AI receptionist looks after the diary, the reminders and the invoices.
Will our team keep working in Nookal as usual?
Yes. After a short demo, we link Nookal with you, walk through your locations, practitioners and classes, and switch the AI receptionist on once its test answers look right to you. Your physios and instructors carry on in Nookal exactly as today.
What does it cost to run an AI receptionist alongside Nookal?
It comes down to two things: which plan suits your clinic, and how many patients and class clients get in touch. Every plan is on our pricing page, and on a demo we help you pick the one that fits.
Can we trust it with NDIS and WorkCover details?
Yes. Messages are stored in Europe and handled under GDPR, and clinics in Australia can read our Australian Privacy Act statement. Nookal stays the record for every patient, case and invoice, and each person is checked before a booking changes.
Fuller classes, quieter phones at your Nookal clinic.
Show us your Nookal timetable on a demo, and we’ll set up the AI receptionist alongside your team.