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Walter BalducciCommunications ManagerAI receptionist for Cliniko: booked while you’re with a patient.
MessageMind gives your Cliniko clinic an AI receptionist that answers the phone, WhatsApp, texts, emails and web chats while you’re treating. It books appointments and class places, sends recalls, intake forms and reminders, and follows up missed visits, with every change saved in Cliniko.
Updated
Trusted by teams worldwide
01Patients on every channel
Every Cliniko patient answered, mid-treatment or after hours.
Patients ring, text, WhatsApp, email or message you on Instagram, Messenger and your website while your hands are busy. The AI receptionist answers each one, finds their Cliniko patient file or opens a new one, and books family members under their own files.
- Calls picked up during sessions
- Patient files found or opened
- Family members on their own files
02Appointments and classes
Appointments and class places booked from live Cliniko times.
The AI receptionist checks free times by practitioner, appointment type and location, and books the one the patient picks. Pilates and hydrotherapy classes show the places left, and a move or cancellation is saved in Cliniko as soon as the patient agrees.
- Times for each practitioner and location
- Places left shown for every class
- Telehealth sessions booked too
03Recalls and rebooking
Recalls, forms and rebooking that keep a course of care going.
Patients due a review get a recall message they can book from. New patients receive the intake form before their first visit, everyone gets a reminder, and anyone marked as did not arrive is offered new times the same day.
- Recall messages patients book from
- Intake forms before first visits
- New times after a missed visit
What the AI receptionist does in Cliniko.
AI automation for Cliniko takes the admin out of a busy clinic day: bookings, classes, recalls, forms, reminders and invoice questions, all recorded against the right patient file.
Answers and records
- Takes every call and message while practitioners are hands-on, from WhatsApp and Instagram to email.
- Opens a Cliniko patient file for each newcomer and saves where they heard about you as the referral source.
- Notes every message in the patient’s communication history, so the whole team sees what was said.
Books appointments and classes
- Books by practitioner, appointment type and location from live Cliniko times, telehealth consults included.
- Books family members under their own patient files, linked to the parent or carer who asked.
- Fills group classes like Pilates or hydrotherapy from the chat, with the places left in each.
- Attaches bookings to the patient’s Cliniko case, such as an injury claim or an insurer’s referral.
Brings patients back
- Checks in with patients whose recall falls due and offers review times with their practitioner.
- Follows up did-not-arrive appointments with fresh times, and thanks patients after each visit with a rebooking link.
- Confirms every Cliniko booking on WhatsApp or SMS and reminds the patient the day before.
Prepares every first visit
- Sends the intake form before the first appointment, and the completed form is kept in Cliniko.
- Saves referral letters and scan reports that patients send in the chat to their patient file.
Answers price and invoice questions
- Quotes appointment prices, concessions and products such as braces or orthotics straight from Cliniko.
- Tells patients which invoices are paid and what is still owing, from their Cliniko account.
Popular Cliniko automations.
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Book Cliniko recall reviews from a friendly WhatsApp check-in
Six weeks after a course of physio ends, the patient’s Cliniko recall comes due. The AI receptionist sends a short check-in on WhatsApp asking how the knee is holding up, with three review times from their practitioner’s diary. A tap on one of them books the review.
Customer: Knee’s mostly fine, but stairs still niggle. Is Fiona free next week?
AI agent: She is: Tuesday at 7:30, Wednesday at 12:15 or Friday at 17:45. Which suits?
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Quote Cliniko prices and concessions before a new patient books
A student asks on Instagram what a sports massage costs and whether you have a student rate. The AI receptionist quotes the price and the concession from Cliniko, mentions the foam roller you stock, and books the massage she picks in the same chat.
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Send Cliniko intake forms before every new patient’s first visit
As soon as a new patient books an initial assessment, the AI receptionist sends your Cliniko intake form in the same chat, with a gentle nudge two days later if it is still blank. The completed form sits on the patient file, so the first session starts with the patient, not the paperwork.
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Record how every new Cliniko patient found your clinic
While booking a first appointment, the AI receptionist asks how the patient heard about you and saves the answer as their Cliniko referral source, whether that was their GP, a friend, Google or your Instagram. Your Cliniko reports then show which channels bring in new patients.
Customer: My GP suggested you for my back. Can I book an assessment?
AI agent: Of course! I’ve noted Dr Hughes as your referrer. Daniel has Monday at 9:00 or Wednesday at 17:30.
Advanced Cliniko automations.
Cliniko keeps the diary and the patient files, while your website, CRM, payments, maps and parcel tracking take care of the jobs around each course of care.
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Sell shockwave therapy courses from website chat with Cliniko, Brevo and Stripe
- A visitor asks your website chat whether shockwave therapy helps with long-standing heel pain.
- The AI receptionist explains how a course works and books an initial assessment in Cliniko.
- Brevo records the new contact with a shockwave deal and emails your preparation guide.
- When the podiatrist recommends a course, a Stripe payment link arrives in the same chat.
- Once Stripe confirms payment, five weekly sessions are booked in Cliniko and the Brevo deal is won.
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Fill Cliniko hydrotherapy classes from WhatsApp with Google Maps directions to the pool
- A patient finishing knee rehab asks on WhatsApp about Thursday’s hydrotherapy class.
- The AI receptionist checks the Cliniko class and finds two places left.
- It books her place and sends Google Maps directions to the leisure centre pool.
- On Thursday morning, a reminder lists what to bring and where to find the changing rooms.
- If plans change, one reply frees her place for the next patient waiting.
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Book Cliniko orthotic fittings the day custom orthotics arrive, with package tracking
- Your podiatrist orders custom orthotics and passes the lab’s tracking number to the AI receptionist.
- Package tracking shows the parcel delivered to the clinic on Tuesday afternoon.
- The AI receptionist tells the patient on WhatsApp and offers fitting times from Cliniko.
- Their reply books the fitting with the same podiatrist, and a reminder follows.
- Six months later, the patient’s recall brings an invitation to book their orthotic review.
More treatment time at every Cliniko clinic.
Physios, chiros, osteos, podiatrists and psychologists spend the day with patients, and the AI receptionist keeps the front desk moving.
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Every practitioner’s own diary
Physios, chiros and podiatrists keep their own appointment types and hours, and each patient is offered the right person for what they need.
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Moves that free the slot at once
A patient shifts Thursday’s follow-up to Monday in the chat, Cliniko updates, and the old time opens up for someone else.
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Replies in your clinic’s voice
Practitioner names, appointment types and clinic details come from Cliniko, and you set the tone, from relaxed to formal.
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Patient files handled with care
Before any booking changes, the patient is matched to the right file; Cliniko holds the record, and our servers in Europe follow GDPR.
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Practitioners pick up between patients
Questions about pain or exercises wait in the thread for the treating practitioner, who reads the whole chat and replies between sessions.
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Invoices and next visits, answered
Patients ask when they are next in or whether last week’s invoice is paid, and hear back from Cliniko’s own records in seconds.
How the Cliniko AI integration works.
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Connect Cliniko
Cliniko is linked with our team’s help, and every practitioner, appointment type, class and location is checked with you before launch.
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The AI receptionist learns your clinic
It reads practitioners, classes, prices and recall types from Cliniko, then learns your house rules and the way your front desk talks.
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Patients hear back everywhere
From day one, every call, WhatsApp, text, email and web chat gets an answer, and each booking lands on the right Cliniko patient file.
At a glance
- Channels
- Calls, WhatsApp, text messages, email, web chat, Instagram and Facebook Messenger
- Bookings
- Appointments, class places and telehealth, by practitioner and location
- Patients
- Patient files opened, families linked, referral sources saved
- Follow-ups
- Recalls, intake forms, reminders and did-not-arrive rebooking
- Your team
- Every chat in one inbox on web, iOS and Android
Made for Cliniko clinics.
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Physiotherapy clinics
Courses of treatment stay on track, from the first assessment to the final review.
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Chiropractic and osteopathy
Regular patients rebook in one message, and new patients arrive with their forms done.
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Podiatry and psychology practices
Families, referrals and ongoing sessions are booked under the right patient files.
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Clinics in the UK, Australia, New Zealand and beyond
Health fund, ACC, NDIS and insurer questions are answered from your own rules.
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Cliniko guides
Cliniko AI integration: questions and answers
Is there an AI receptionist for Cliniko?
Yes. Cliniko clinics can hand their front desk jobs to MessageMind’s AI receptionist, which answers every call and message for them. It books appointments and class places, sends recalls, intake forms and reminders, and saves every booking and message to the right patient file.
Can an AI receptionist answer calls while I’m treating?
Yes. While you treat, every call is picked up by a natural-sounding voice that knows your Cliniko diary. The booking, move or cancellation happens during the call, the confirmation goes out by text, and a short summary waits for you between sessions.
Does it show how many places are left in each class?
Yes. The AI receptionist checks the places left in each Cliniko Pilates or hydrotherapy class and books the patient in, then sends a reminder before the session. When someone drops out, their place can go straight to the next person who asked.
How do patients due a review get back into the diary?
Through their recall. When it falls due, a short message offers free times with their practitioner, and one reply books the review in Cliniko. It suits six-monthly orthotic checks, annual reviews and any other recall type you use.
What happens when a patient misses an appointment?
Once the appointment is marked as did not arrive in Cliniko, the patient gets a kind message with new times the same day. Your cancellation policy can be explained in the same thread, in your words, and their reply rebooks them.
Can it book appointments for family members?
Yes. A parent or carer can book for themselves and their family in one conversation, and each person is booked under their own Cliniko patient file, linked to the person who asked. One confirmation covers every visit.
Can patients check prices and unpaid invoices in the chat?
Yes. The AI receptionist quotes your appointment prices, concessions and products straight from Cliniko, and tells patients which invoices are paid and what is still owing. A refund request or a disputed charge reaches your front desk along with the chat.
What if a patient asks whether to keep training?
That question goes to their practitioner with the whole conversation, and the patient is told who will reply. Your practitioners give every piece of clinical advice, and the AI receptionist handles the booking, forms and reminders around it.
How is the price set for a Cliniko clinic?
Your monthly volume of patient conversations and the plan you choose set the price. Compare the plans on our pricing page, and on a demo we show you which one suits a clinic of your size.
How safe are patient files when an AI answers for us?
Very safe. Conversations are processed on EU servers under GDPR, Cliniko remains the home of every patient file, and each person is matched before a booking changes. Clinics in Australia can also read our Australian Privacy Act statement.
Stay with your patient while the next Cliniko booking takes care of itself.
Show us your Cliniko setup on a demo, and we’ll build the AI receptionist around it.