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Walter BalducciCommunications ManagerAI receptionist for Jane App: the front desk your patients can call or text.
With MessageMind, every Jane App patient who calls or messages gets an instant answer from an AI receptionist that knows your schedule, treatments and team. It sends booking links that open on the right practitioner, confirms every booking on WhatsApp or SMS and sends intake form and video links.
Updated
Trusted by teams worldwide
01Answers on every channel
Jane App patients answered on the phone, Instagram or WhatsApp.
A patient might call, DM you on Instagram or Messenger, send a WhatsApp, a text or an email, or use your website chat. The AI receptionist finds them in Jane first, so every reply is about their own appointments, classes and practitioners.
- Each patient found in Jane first
- Appointments and classes covered
- Calls answered at the busiest times
02Booking links
The right Jane booking link, opened on the right practitioner.
Ask for a 60-minute massage with Dan at the downtown clinic and you get a link that opens straight on Dan, that treatment and that location in Jane. Patients pick a time in a couple of taps, and the AI receptionist confirms it in the chat.
- Links for each practitioner and treatment
- The right location every time
- Confirmed once Jane has the booking
03Before and after visits
Confirmations, intake forms and follow-ups for every Jane booking.
The moment a booking is made in Jane, the patient gets a confirmation on WhatsApp or SMS. New patients are reminded to fill in their intake form, online appointments get their video link, and after the visit a follow-up invites them to book again.
- Confirmed the moment Jane has it
- Intake form reminders for first visits
- Follow-ups with your booking link
What you can automate with Jane App.
AI automation for Jane App answers patients from your schedule, treatments and staff, then sends them to the right place in Jane to book, join a class, buy a gift card or start an online appointment.
Answers from your Jane schedule
- Replies to every call and message with the patient’s own Jane appointments and classes in view.
- Explains who does what, how long each treatment takes and which location offers it, straight from Jane.
- Tells patients the time, instructor and location of the classes they booked in Jane.
Gets patients booked
- Sends booking links that open straight on the right practitioner, treatment and location in Jane.
- Points patients to your Jane wait list when the time they want has gone.
- Shares the gift card link from your Jane booking site with anyone buying a present.
- Answers questions about your Jane packages and memberships, such as how many visits each includes.
Confirms and reminds
- Confirms each booking made or changed in Jane on WhatsApp or SMS within seconds.
- Reminds new patients to fill in their intake form before the first visit.
- Sends the video link in the chat before every online appointment.
Brings patients back
- Reaches out after a missed appointment and makes rebooking a one-tap job.
- Checks in after each visit and invites the patient to book their next treatment.
Works with your team
- Adds referral letters and insurance forms patients send in the chat to their documents in Jane.
- Hands questions about treatment or recovery to the right practitioner with the full conversation.
Popular Jane App automations.
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Match an Instagram enquiry to the right Jane App practitioner
Someone DMs on Instagram about a stiff neck and asks who they should see. The AI receptionist explains how your physios, chiropractors and massage therapists help with neck pain, drawn from your Jane treatments, then sends the booking link for the one they choose.
Customer: My neck’s been stiff for a week. Who should I see?
AI agent: Rachel, our physio, sees a lot of necks. Here’s her assessment link at Downtown, or Dan for a massage.
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Confirm Jane App bookings on WhatsApp, even those made at the desk
Whether a patient books online, on the phone or at your front desk, Jane tells the AI receptionist straight away and a WhatsApp or SMS confirmation goes out with the practitioner, time and location. Changes made in Jane are confirmed the same way, so nobody turns up at the old time.
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Remind first-time Jane App patients to finish their intake form
Two days before a first visit, new patients get a friendly WhatsApp reminder with the link to their Jane intake form. Anyone stuck on a question can ask in the chat, and the practitioner meets a patient whose history is already in Jane.
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Use the Jane App wait list when a favourite practitioner is full
When a patient finds Rachel’s evenings full for the next fortnight, the AI receptionist sends the link to join her Jane wait list, or the booking link for another physio who offers the same treatment. Jane lets the patient know as soon as a slot opens, and the confirmation follows on WhatsApp.
Advanced Jane App automations.
Jane runs the schedule, charts and payments, and these automations connect it to your inbox, CRM, calendars, video calls and maps.
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Sign a corporate wellness client with HubSpot and Stripe, booked through Jane App
- An HR manager emails your Outlook inbox about monthly massage days for 40 office staff.
- The AI receptionist explains your workplace packages, and HubSpot records the company and a deal.
- Stripe sends the first month’s invoice, and the deal moves to won when it is paid.
- Staff get a Jane booking link that opens straight on your workplace massage treatment.
- Each booking made in Jane is confirmed on WhatsApp, with a reminder on the day.
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Turn Instagram questions into free Calendly discovery calls, then Jane App bookings
- Someone asks on Instagram whether counselling could help after a break-up, and how to start.
- The AI receptionist offers a free 15-minute discovery call and books it in your counsellor’s Calendly.
- Zoom creates the meeting, and the join link reaches them in the same Instagram chat.
- After the call, they get a Jane booking link that opens on the counsellor’s first session.
- Once Jane has the booking, the intake form and the session reminder arrive on time.
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Tell every Jane App patient about your new clinic address, with Google Maps
- Your clinic moves to a new building on 1 June, and Jane lists every booking after that date.
- The AI receptionist messages each of those patients on WhatsApp or SMS with the new address.
- Google Maps directions, parking tips and the nearest bus stop come with every message.
- Questions about the new rooms are answered in the same chat, any time of day.
- The day before each first visit at the new site, a reminder repeats the map link.
Built around your Jane App schedule.
Physio, chiro, massage, counselling and classes under one roof: patients hear about the right one every time.
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Practitioners and instructors alike
Physios, massage therapists and Pilates instructors all sit on your Jane schedule, so patients hear who they are seeing, for what and when.
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Booking links in seconds
Asked for another session, the AI receptionist sends the link for that practitioner and treatment, and the booking appears in Jane.
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Your clinic’s tone, every time
Treatment names, locations and class times come from Jane, written in the warm, plain way your front desk talks.
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Records stay in Jane
Jane keeps every chart, booking and payment; each patient is identified before any reply about their care.
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Questions reach the right practitioner
Recovery or exercise questions go to the practitioner who treats the patient, who picks up with every message in view.
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Confirmed and reminded where they chat
Confirmations arrive on Messenger, reminders by text, and each one carries the practitioner, time and location from Jane.
How the Jane App AI integration works.
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Connect Jane App
Our team connects Jane with you, location by location, and reviews each practitioner, treatment and class before patients see a reply.
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It learns your clinic
Staff, treatments, locations and booking links are read from Jane; you add your policies, prices and the way you like to sound.
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Patients hear back on every channel
Calls and messages start getting answers, and each new Jane booking is confirmed in the patient’s favourite channel.
At a glance
- Channels
- Phone, WhatsApp, SMS, Instagram DMs, Facebook Messenger, email and your website
- Bookings
- Links that open on the right practitioner, treatment and location
- Messages
- Confirmations, reminders, intake forms, video links and follow-ups
- Disciplines
- Physio, chiro, massage, counselling, naturopathy and classes
- Your team
- Shared inbox on web, iOS and Android
Already using Jane App’s AI Scribe?
Keep it. AI Scribe is Jane’s own AI: it drafts chart notes from a recorded session, so practitioners finish their charting sooner. The AI receptionist looks after everything before and after the session, from the first question to the confirmation, the intake form reminder and the rebooking link.
- Every call and DM answered with the patient’s Jane bookings in view
- Patients sent straight to the right treatment on your booking site
- Confirmations and reminders for bookings made online or at the desk
Made for Jane App clinics.
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Multidisciplinary clinics
Physio, chiro, massage and counselling under one roof, with each patient pointed to the right practitioner.
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Studios with classes
Class questions answered, and patients sent to the right class on your Jane booking site.
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Clinics in Canada, the US, the UK and Australia
Insurance and direct billing questions answered in the words your patients use.
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Jane App with HubSpot, Stripe and Calendly.
HubSpot tracks your corporate wellness clients, Stripe sends their invoices, and Calendly holds free discovery calls before the first Jane booking.
Jane App AI receptionist: questions and answers
Is there an AI receptionist for Jane App?
Yes. MessageMind’s AI receptionist reads your Jane App schedule, staff and treatments, so it can answer patients the way your front desk would. It sends booking links for the right practitioner, confirms every booking and reminds patients about forms and video appointments.
Can AI answer patient questions about appointments and classes?
Yes. Patients ask when their next appointment is, who it is with or which class they are booked into, and the AI receptionist answers from Jane in seconds. It also explains what each treatment involves, how long it takes and where it is offered.
How does a patient go from chat to booking in Jane?
The AI receptionist sends a link that opens your Jane booking site on the right practitioner, treatment and location. Choosing a time is a couple of taps, and the confirmation lands in the same chat once Jane has the booking.
Does it send WhatsApp confirmations and reminders?
Yes. Every booking made or changed in Jane, online, by phone or at the front desk, gets a WhatsApp or SMS confirmation straight away and a reminder before the visit, in the patient’s own language.
Can it help with online appointments?
Yes. Patients booked for an online appointment get their video link in the chat before the session, with a reminder to find a quiet room. Anyone who mislays the link can ask again and get it back in seconds.
Do patients hear from you after a no-show?
Yes. When an appointment is marked as a no-show in Jane, the patient gets a kind message the same day with your booking link for that practitioner. Your no-show policy can be explained in your own words.
Will my practitioners still give the clinical advice?
Yes. Questions about pain, recovery or treatment plans go to the practitioner who treats the patient, with the whole conversation attached. Clinical judgement belongs to your practitioners; the AI receptionist takes care of everything around the appointment.
Does it reply in English and French?
Yes. It answers in English, French or whichever language the patient writes in, which helps bilingual clinics across Canada, and it keeps your clinic’s tone in every reply. Patients writing in Punjabi, Mandarin or Spanish get the same quick answers.
What would our Jane App clinic pay for an AI receptionist?
Clinics pay by plan, and the right plan depends on how many patient conversations come through. The pricing page has the details, and a short call with our team settles which plan fits.
Do charts and payments stay in Jane App?
Yes. Charts, bookings and payments stay in Jane, while conversations sit on MessageMind’s servers in the EU under GDPR. Before discussing an appointment, the AI receptionist confirms it is talking to the right patient.
More time for treatment, with every Jane App patient answered.
See it on a demo with your own Jane treatments and team, and we’ll take it from there together.