HubSpot
Stripe
Currency conversion
Education
AOSR
“+27% conversions”
Walter BalducciCommunications ManagerZanda AI receptionist for the admin between sessions.
MessageMind’s AI receptionist connects to Zanda, formerly Power Diary, and looks after every client who rings, texts or writes on WhatsApp, Instagram, email or your website. It sends booking links for the right practitioner, telehealth links and intake form reminders, and follows up unpaid invoices kindly.
Updated
Trusted by teams worldwide
01Client messages
Clients who prefer to text get answers from Zanda in seconds.
Plenty of clients would rather send a WhatsApp or a text than ring a therapy practice. The AI receptionist replies within seconds on WhatsApp, SMS, Instagram, Messenger, email, web chat and the phone, recognises existing clients from Zanda and gives new enquiries a warm first answer.
- Existing clients recognised from Zanda
- A warm first reply for every new enquiry
- Calls picked up while you’re in session
02Sessions and invoices
Session times and invoice answers, straight from Zanda.
From Thursday’s session time to whether last month’s invoice is settled, the AI receptionist finds the answer in Zanda and replies straight away. A client who still owes something gets the amount and a link to pay in their client portal, worded with care.
- Day, time and practitioner for every session
- Paid and unpaid invoices explained
- Client portal link to pay online
03Confirmations
Every Zanda booking or change confirmed in the client’s chat.
When a session is booked, moved or cancelled in Zanda, online or by your team, the client hears about it on WhatsApp or SMS at once. A reminder follows before the day, with the telehealth link for online sessions and a nudge to finish any intake forms.
- Bookings and changes confirmed at once
- Online sessions start with the right link
- Intake form reminders before a first visit
What you can automate with Zanda.
AI automation for Zanda covers the practical side of a therapy practice: first enquiries, booking links, confirmations, telehealth links, forms and invoices, answered in a calm voice at any hour.
Answers every client
- Replies in a calm, warm tone to every text, WhatsApp, DM, email, web chat and phone call.
- Gives the date, start time and practitioner of a client’s next Zanda session whenever they ask.
- Saves a client’s new mobile number or email to their Zanda client profile.
Books the right session
- Sends booking links that open your Zanda online booking on the right practitioner and service.
- Suggests the practitioner who fits each enquiry, by the session types and specialties you describe.
- Shares the client portal link, where clients cancel online and choose a new time.
Confirms every session
- Confirms each session booked in Zanda on WhatsApp or SMS the moment it’s made.
- Reminds clients the day before, with the telehealth link for online sessions.
- Reminds a new client, kindly, that their intake forms are waiting before session one.
Follows up kindly
- Checks in after a missed session with a gentle note and the booking link.
- Shares group programme dates and the link to join from the chat.
Looks after invoices
- Explains whether an invoice is paid or what’s still owed, exactly as Zanda records it.
- Sends gentle reminders for unpaid invoices in the client’s own chat, with the link to pay.
Speaks your practice’s language
- Answers Medicare, NDIS and insurance questions in the wording your practice uses.
- Writes in each client’s language, from English and Spanish to Mandarin and Arabic.
Popular Zanda automations.
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Point new Zanda clients to the right psychologist’s booking page
A parent asks on Instagram whether you see teenagers for anxiety. The AI receptionist answers from what you’ve told it about each practitioner, then sends your Zanda online booking opened on the right psychologist and session type. The family picks a time, and the booking appears in Zanda.
Customer: Do you see teenagers for anxiety? My son is 15.
AI agent: We do. Dr Brooks works with teenagers, and here’s her booking page with first-session times.
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Get clients into online Zanda sessions on time with telehealth links
Shortly before an online session, the client gets the Zanda telehealth link on WhatsApp or SMS, with a line on joining from a phone or laptop. Running late or lost the link? They reply in the same thread, the link comes again, and the practitioner sees the message too.
Customer: Running 5 minutes late, sorry!
AI agent: No problem, I’ve let Dr Brooks know. Here’s your link again for when you’re ready.
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Follow up open Zanda invoices with a gentle note and pay link
A week after a session, an invoice is still open in Zanda. The AI receptionist sends a short, friendly note with the amount and the client portal link to pay. Once Zanda shows it paid, a thank-you follows, and anyone who wants to talk about the bill reaches your practice manager.
Advanced Zanda automations.
Your Zanda calendar and client portal work with HubSpot, Stripe, WhatsApp and your phone line, from an ADHD assessment enquiry to an online session for a client overseas.
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Take ADHD assessment deposits with HubSpot and Stripe before a Zanda booking
- An adult asks on your website chat how ADHD assessments work at your practice.
- The AI receptionist walks them through the process and fees, then opens a HubSpot contact and deal.
- A Stripe link takes the deposit that holds their place on the assessment list.
- With the deposit paid, the HubSpot deal moves to the waiting list and the Zanda booking link follows.
- The client books with the assessing psychologist, and an intake form reminder arrives the same day.
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Book online Zanda counselling for clients abroad with WhatsApp and currency conversion
- A British expat in Dubai asks on WhatsApp about online counselling in the evenings.
- The AI receptionist gives your session fee in dirhams as well as pounds, at today’s rate.
- It sends the Zanda booking link opened on a counsellor whose evening hours suit Dubai time.
- Confirmations and reminders arrive at the client’s local time, each with the telehealth link.
- Invoices are paid in the Zanda client portal, and the next session is one message away.
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Turn an evening phone call into a first Zanda session with SMS links
- A man rings your practice at 8pm to ask about counselling for work stress.
- The AI receptionist explains how first sessions run and which counsellors have evening times.
- Before the call ends, an SMS brings the Zanda booking link opened on the counsellor he chose.
- When the session appears in Zanda, a confirmation and the intake form link follow by SMS.
- The day before, a reminder arrives with parking details and the practitioner’s name.
A quieter inbox for your Zanda practice.
What changes once clients’ practical questions are answered from Zanda between your sessions.
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Every practitioner’s calendar
Psychologists, counsellors and speech therapists each keep their own Zanda calendar, so a client always hears the right name, day and time.
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Money questions without awkward calls
Many clients find it easier to ask about a bill by message, and they get a clear, kind answer drawn from Zanda.
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Calm, unhurried replies
Messages stay short, warm and never pushy, in the tone your clients already know from your practice.
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Private by design
Each client is identified before any session or invoice detail is shared, and Zanda remains the record of every session.
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Straight to their practitioner
Anything sensitive reaches the client’s own practitioner with the full conversation, ready for a reply in their own words.
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Reminders in the app they use
Clients who live on Messenger get their reminders there and others by SMS, so fewer sessions slip through the cracks.
How the Zanda AI integration works.
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Connect Zanda
We connect your Zanda account together with you and go through your practitioners, services, locations and booking pages.
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The AI receptionist learns your practice
Practitioners, session types and locations come from Zanda, while your fees, policies and the way you speak to clients come from you.
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Go live where clients write
From day one, every channel is answered, and anything booked or changed in Zanda is confirmed to the client in their own chat.
At a glance
- Channels
- WhatsApp, SMS, phone calls, Instagram, Facebook Messenger, email and web chat
- Bookings
- Zanda booking links opened on the right practitioner and service
- Reminders
- Confirmations, reminders and telehealth links for every session
- Invoices
- Paid and owed answered, with gentle follow-ups
- Regions
- Zanda practices in Australia, the UK, the US and beyond
- Your team
- Practitioners and admin share one inbox on desktop and phone
Already using Zanda’s BizzyAI?
Keep it. BizzyAI is Zanda’s own AI for clinicians, with Scribe, Write and Insights tools for session notes, letters and client summaries. The AI receptionist works on the client side of the practice: it answers every message and call, sends booking and telehealth links, and follows up forms and invoices.
- Every client text, DM and call answered from Zanda
- Booking links, telehealth links and form reminders sent for you
- Gentle invoice reminders in each client’s own chat
Made for therapy practices on Zanda.
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Psychology and counselling
Clients get quick, private replies by message, and practitioners keep their sessions free of interruptions.
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Speech, OT and allied health teams
Families get session times, forms and reminders without ringing between appointments.
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Solo practitioners
A one-person practice answers every enquiry without picking up the phone mid-session.
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Practices in the UK, US and Australia
Replies use each country’s terms, from Medicare in Australia to health insurance in the US.
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Zanda with HubSpot, Stripe and SMS reminders.
New enquiries land in HubSpot, ADHD assessment deposits go through Stripe, and booking links and reminders reach clients by text.
Zanda AI receptionist: questions and answers
Is there an AI receptionist for Zanda, formerly Power Diary?
Yes. MessageMind’s AI receptionist works with Zanda, the practice software previously called Power Diary. It answers clients on WhatsApp, SMS, phone calls, Instagram, Messenger, email and web chat, sends booking and telehealth links, and keeps confirmations, reminders and invoice follow-ups going.
Can clients book a first session by text message?
Yes. The AI receptionist texts your online booking link opened on the right practitioner and service, so the client picks a time and adds their details in moments. The session appears in Zanda and is confirmed by SMS straight away.
Do clients hear about changes made in Zanda?
Yes, straight away. Whether your team changes a session or the client uses the portal, a WhatsApp or SMS message confirms the new time or the cancellation, and every later reminder uses the updated details.
Does it send telehealth links before online sessions?
Yes. Before each online session, the client gets the telehealth link on WhatsApp or SMS with a short note on joining from a phone or laptop. Anyone who loses it simply replies in the same thread and receives it again.
Can it remind clients about unpaid invoices without sounding pushy?
Yes. Reminders are short and kind, give the amount the practice software shows as owing and include the client portal link to pay. Clients who want to talk through their bill are passed to your practice manager with the conversation.
Who responds when a client shares something personal?
Their own practitioner. The AI receptionist passes personal and clinical messages on with every word of the conversation, so the practitioner can reply in their own way. Your practitioners hold every therapeutic conversation; the AI receptionist looks after times, forms, links and invoices.
Can US and UK practices use it too?
Yes. MessageMind works with Zanda practices in the UK, the US and Australia, as well as New Zealand and Canada, and uses each country’s terms, from Medicare and NDIS questions in Australia to insurance in the US. Replies go out in whichever language the client writes in.
Do we connect Zanda ourselves?
Our onboarding team does it with you after a demo, checking practitioners, services and online booking pages together. After that, clients notice one thing: quicker, friendlier answers wherever they message you.
Which plan suits a small therapy practice?
The one that matches the volume of client conversations in a typical month. Our pricing page compares the plans in plain terms, and a demo walks through how each would sit alongside your caseload before you choose.
How is client confidentiality protected?
Carefully. MessageMind is hosted in the European Union and works under GDPR, Zanda remains the record of every session, and each client is identified before any appointment or invoice detail is shared. Conversations stay inside your practice’s own account.
Fewer messages waiting when your session ends.
Bring a typical week of client questions to a demo and watch them answered from Zanda.