Your Lodgify site, your inbox, finally always open.

MessageMind runs every Lodgify guest conversation across Airbnb, Booking.com, Vrbo and your direct-booking site, handles check-in logistics, and syncs each stay back to the PMS. 24/7, in your voice.

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Trusted by teams worldwide

Reach

Every channel pointed at one Lodgify inbox.

Lodgify sends you guests from Airbnb, Booking.com, Vrbo and your own direct-booking site. MessageMind reads every thread, answers in your voice, and keeps the context tied to the right reservation.

  • Direct bookings and OTA messages in one inbox
  • Keep every channel policy intact
  • Reservation context on every reply

Speed

The reply arrives before the review score drops.

Guests expect an answer in minutes, not after check-in. Every pre-arrival question, access code request and late-checkout ask gets a grounded reply the moment it arrives, in your tone, with the booking details attached.

  • Reply the moment the message lands
  • Grounded in the property, not generic
  • Human handoff without losing the thread

One stay, whole journey

Pre-arrival to review, one Lodgify thread.

Discovery, booking, check-in logistics, mid-stay issues, review follow-up: every stage stays attached to the same Lodgify reservation. Your team stops rebuilding context across tabs; your guest stops repeating themselves.

  • Pre-arrival questions resolved in-thread
  • Available arrival information and guest requests
  • Every outcome synced back to Lodgify

You are in good company.

5.0/5 4.8/5 4.8/5

Based on 345 verified reviews across G2, Trustpilot, and Featured Customers.

Travel agency
Jayesh Ashar
Jayesh Ashar Pearl Tourism & Leisure Group Founder and CEO
"Strongly recommend"
Fantastic job on our AI assistant Albert and the VIP phone system. Anybody looking for these kind of products, we strongly recommend MessageMind for their timely delivery and very good pricing.
Jayesh Ashar · Pearl Tourism & Leisure Group Read story
Retail
Zainab Ganiyu
Zainab Ganiyu Victor Stone International Associate Partner
"Completely changed the game"
We have started using MessageMind recently, and it has been absolutely amazing. It has completely changed the game and any issue we've had, they have always been extremely supportive.
Zainab Ganiyu · Victor Stone International Read story
Rentals
Jordan Bunton-Williams
Jordan Bunton-Williams Staybodia Ltd Founder
"6 stars if I could"
This is a very good product. I run a serviced Accommodation business and this has enabled me to provide a much better customer service. The support I have received from the MessageMind team has been incredible. Thank you so much.
Jordan Bunton-Williams · Staybodia Ltd Read story
Aesthetics clinic
Junaid Javaid Vivo Body Studio Marketing Manager
"Support available 24x7"
The best thing has the the support team who have been available 24x7 to solve all the doubts. The AI is in itself very efficient at getting the desired results. Also the AI is being updated with new features everyday which is a great addition.
Junaid Javaid · Vivo Body Studio All stories
Home services
Ben Hickling
Ben Hickling Solartek Films Managing Director
"Brilliant"
It's brilliant, and it gets through an awful lot of work.
Ben Hickling · Solartek Films Read story
Real estate
Gaukharay Argimbayeva
Gaukharay Argimbayeva Urban Space Real Estate Founder
"Top choice"
MessageMind is an excellent lead management tool, especially with its integration with CRM. It makes lead assignments and tracking more efficient, helping businesses stay organized. While a mobile app would be a great addition, the platform's overall functionality and ease of use make it a top choice. Highly recommend!
Gaukharay Argimbayeva · Urban Space Real Estate Read story
Real estate
Diya Nouman No5 Real Estate Founder
"Best product in the market"
I have to say! Very helpful team. Best product in the market by far. Thanks Raul 🫰
Diya Nouman · No5 Real Estate Read story
Education
Walter Balducci
Walter Balducci AOSR Communications Manager
"+27% conversions"
We've seen an increase of about 27% in terms of converting our leads. We are just super happy, we couldn't have asked for a better product.
Walter Balducci · AOSR Read story
Agency
TJ
TJ Top Music Marketing Agency Head of Marketing
"Competitive edge"
MessageMind isn't just a salesman, it's also a customer support agent. Our AI agent, Elliott, replies just as a human would. Customers always compliment our service, and MessageMind has given us that competitive edge.
TJ · Top Music Marketing Agency Read story

Built for every Lodgify reservation.

Direct bookings, OTAs, pre-arrival logistics, mid-stay issues, review follow-up. One inbox on top of your PMS.

  • Every channel, one guest inbox

    Direct, Airbnb, Booking.com and Vrbo threads land in the same place, tagged by source so your team always knows which policy applies.

  • Replied in seconds, in your tone

    Every guest message gets an on-brand answer immediately, whether they wrote at 9am or at 2am the night before arrival.

  • On brand, from direct bookings to OTAs

    One brand voice across every channel. Your tone, your policies, your property details, baked into every first reply.

  • Your Lodgify setup, respected

    Direct booking site, OTAs, same inbox. Your Lodgify templates and automations keep running; MessageMind handles the long tail.

  • Handoff without dropping the thread

    On a complaint or incident, MessageMind hands the thread to the right teammate with the reservation and history attached.

  • Reply from Lodgify or MessageMind

    Your team can reply from the Lodgify web dashboard or mobile app, or straight from MessageMind. Every message stays in sync.

Connected

Connect the stay to your stack.

Lodgify is where independent hosts build their direct-booking business; MessageMind keeps the inbox calm.

Airbnb
Booking.com
HubSpot
Stripe
Gmail
SMS
Direct booking site
WhatsApp

See every integration

Questions people ask about the Lodgify integration.

Which Lodgify plan is required to connect MessageMind?

MessageMind connects to Lodgify Professional and Ultimate plans, where multi-channel messaging and reservation data are exposed. Starter accounts can still receive AI replies on direct-booking site conversations; OTA sync lights up once you move to Professional or above.

How does the API or OAuth setup work?

Enter a Lodgify Public API key. The current connection uses that static key, not OAuth. Replace the saved key if you rotate or revoke it.

Does it sync across all Lodgify-connected OTAs and direct bookings?

Yes. Any channel wired into Lodgify, Airbnb, Booking.com, Vrbo, Expedia, your own direct-booking site, lands in the same MessageMind inbox with the source clearly tagged. Replies route back out through the right channel with the policy for that channel respected.

Can it handle access codes, upgrades and late check-outs?

Guest replies can use the property and reservation information exposed by Lodgify. The verified write action sends messages; it does not generate keyless codes, book an upgrade or change a reservation’s checkout time.

Are my Lodgify templates and automations preserved?

Yes. Your existing Lodgify auto-responders, review requests and scheduled messages keep running. MessageMind layers on top, handling the long-tail guest questions those templates never cover, and never duplicates a message your automation already sent.

What happens on a complaint or an incident?

The AI flags any thread it is not confident about, any complaint, incident or escalation keyword, and hands it to a named teammate with the full context, the reservation and the guest history attached. Your team picks up from where the AI left off, no restart.

Your next guest is already messaging you.

Answer every Lodgify thread instantly, sort check-in logistics, and sync every outcome back to the PMS, without adding headcount.

Start with MessageMind Book a demo