Your Hospitable inbox, calm at 3am.

Every guest message answered instantly, in your tone. Every Airbnb, Booking.com and direct thread kept in rhythm. Superhost and Preferred Partner, held green on autopilot.

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Trusted by teams worldwide

Reach

Every OTA, one calm Hospitable inbox.

Airbnb, Booking.com, Vrbo, direct, chat. Hospitable already consolidates them. MessageMind answers them, in your tone, with the right policy and the right next step.

  • Every connected OTA replied to from one place
  • Direct bookings get the same instant answer
  • Guests never wait for the next business day

Speed

A reply before the guest refreshes the thread.

Airbnb rewards response rate. Booking.com rewards it. Guests reward it. MessageMind replies in seconds with the specific answer for that listing, that reservation, that stay.

  • Response rate stays 100% across every channel
  • Answers grounded in the actual reservation
  • Hands off to your team the moment it matters

One thread, whole stay

Pre-arrival, check-in, review. One thread.

Pre-stay questions, access codes, upgrade requests, late check-outs, review requests. Every stage lives in the same Hospitable thread, synced back to the reservation record.

  • Pre-arrival, check-in and review in-thread
  • Upgrades and late check-outs handled live
  • Every action synced to the reservation

You are in good company.

5.0/5 4.8/5 4.8/5

Based on 345 verified reviews across G2, Trustpilot, and Featured Customers.

Travel agency
Jayesh Ashar
Jayesh Ashar Pearl Tourism & Leisure Group Founder and CEO
"Strongly recommend"
Fantastic job on our AI assistant Albert and the VIP phone system. Anybody looking for these kind of products, we strongly recommend MessageMind for their timely delivery and very good pricing.
Jayesh Ashar · Pearl Tourism & Leisure Group Read story
Retail
Zainab Ganiyu
Zainab Ganiyu Victor Stone International Associate Partner
"Completely changed the game"
We have started using MessageMind recently, and it has been absolutely amazing. It has completely changed the game and any issue we've had, they have always been extremely supportive.
Zainab Ganiyu · Victor Stone International Read story
Rentals
Jordan Bunton-Williams
Jordan Bunton-Williams Staybodia Ltd Founder
"6 stars if I could"
This is a very good product. I run a serviced Accommodation business and this has enabled me to provide a much better customer service. The support I have received from the MessageMind team has been incredible. Thank you so much.
Jordan Bunton-Williams · Staybodia Ltd Read story
Aesthetics clinic
Junaid Javaid Vivo Body Studio Marketing Manager
"Support available 24x7"
The best thing has the the support team who have been available 24x7 to solve all the doubts. The AI is in itself very efficient at getting the desired results. Also the AI is being updated with new features everyday which is a great addition.
Junaid Javaid · Vivo Body Studio All stories
Home services
Ben Hickling
Ben Hickling Solartek Films Managing Director
"Brilliant"
It's brilliant, and it gets through an awful lot of work.
Ben Hickling · Solartek Films Read story
Real estate
Gaukharay Argimbayeva
Gaukharay Argimbayeva Urban Space Real Estate Founder
"Top choice"
MessageMind is an excellent lead management tool, especially with its integration with CRM. It makes lead assignments and tracking more efficient, helping businesses stay organized. While a mobile app would be a great addition, the platform's overall functionality and ease of use make it a top choice. Highly recommend!
Gaukharay Argimbayeva · Urban Space Real Estate Read story
Real estate
Diya Nouman No5 Real Estate Founder
"Best product in the market"
I have to say! Very helpful team. Best product in the market by far. Thanks Raul 🫰
Diya Nouman · No5 Real Estate Read story
Education
Walter Balducci
Walter Balducci AOSR Communications Manager
"+27% conversions"
We've seen an increase of about 27% in terms of converting our leads. We are just super happy, we couldn't have asked for a better product.
Walter Balducci · AOSR Read story
Agency
TJ
TJ Top Music Marketing Agency Head of Marketing
"Competitive edge"
MessageMind isn't just a salesman, it's also a customer support agent. Our AI agent, Elliott, replies just as a human would. Customers always compliment our service, and MessageMind has given us that competitive edge.
TJ · Top Music Marketing Agency Read story

Made for every Hospitable guest conversation.

Every OTA, every direct booking, every stage of the stay. One assistant that sounds like you across all of them.

  • Every channel, one guest inbox

    Airbnb, Booking.com, Vrbo, direct. Every thread lands in Hospitable, every reply goes back out as you, instantly, in the right tone.

  • Replied in seconds, in your tone

    The guest wrote at 2am. The AI replied at 2am, in your voice, with the right policy for that listing. No cold template, no next-morning backlog.

  • On brand, Superhost + Preferred

    The AI mirrors how you actually write to guests, listing by listing, so Superhost and Booking.com Preferred Partner status stay perfect without template-robot replies.

  • OTA metrics, kept green

    Response rate, response time, review score. The signals Airbnb and Booking.com actually score you on, defended automatically, every night.

  • Handoff without dropping the thread

    Complaints, incidents, special requests. The AI tags the right teammate with the reservation, the thread, the context. No one asks the guest to repeat themselves.

  • Reply from Hospitable or MessageMind

    Your team keeps working inside Hospitable web and mobile, or jumps into MessageMind on web, iOS, or Android. Every reply stays in sync, both ways.

Connected

Hospitable is where modern short-term rental hosts handle every guest.

Calmly, every hour. MessageMind sits inside Hospitable and flows into the OTAs, CRM, payments and messaging tools your team already runs.

Airbnb
Booking.com
HubSpot
Stripe
WhatsApp
Gmail
iMessage
Direct website

See every integration

Questions people ask about the Hospitable integration.

Which Hospitable plan do I need (Starter or Pro)?

MessageMind works on both Starter and Pro, but anything beyond basic auto-replies needs Pro so we can act on reservations, send review requests, and read your custom message templates. Hospitable Starter is fine for small single-listing operators; everyone with multiple listings or a shared inbox should be on Pro.

How does the connection work (API or OAuth)?

Connect with a Hospitable Personal Access Token, or an OAuth grant when provided through the partner connection. A Personal Access Token cannot refresh itself; update it in MessageMind if it is revoked or rotated.

Does it sync across every Hospitable-connected OTA?

Yes. If a channel is connected inside Hospitable (Airbnb, Booking.com, Vrbo, direct), MessageMind replies on that channel using the same tone, the same reservation context, and the same house rules. Guests see one calm host voice; you see one unified thread.

Can it handle access codes, upgrades and late check-outs?

Yes. Access codes pull from your Hospitable reservation record and go out at the right time, every time. Upgrade requests and late check-out asks are evaluated against your rules (price, availability, cleaning window) and either confirmed in-thread or routed to a teammate.

Does it automate review requests and guest feedback?

Yes. After each stay, MessageMind sends an on-brand review nudge timed to the right window per OTA, in the guest's language, with the right tone for the stay they just had. Negative sentiment is caught before it hits a public review and sent to you to resolve privately.

What happens on complaints or incidents?

Anything that smells like a complaint, a safety concern, or a damage claim is handed off to a human immediately with the full thread, reservation details, and prior messages attached. Your team picks it up in Hospitable or MessageMind without the guest having to repeat anything.

Your next guest is already messaging you.

Answer every Hospitable thread instantly, in your tone, across every OTA. Keep Superhost and Preferred Partner green without adding a night shift.

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