HubSpot
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Education
AOSR
“+27% conversions”
Walter BalducciCommunications ManagerCoreplus AI receptionist for new clients and regulars alike.
MessageMind’s AI receptionist connects to Coreplus and turns calls, WhatsApp chats, texts, Instagram and Messenger DMs and website messages into booked sessions, adding new clients as it goes. It rebooks no-shows, invites clients finishing a block to book the next one and explains invoices.
Updated
Trusted by teams worldwide
01New clients
First enquiries and regular texts, all booked into Coreplus.
Some clients find you through Instagram or your website, others ring after their GP mentions you, and regulars mostly text or WhatsApp. The AI receptionist answers each in seconds, finds them in Coreplus or adds them as a new client, and books them in before the enquiry goes cold.
- Returning clients recognised first
- Newcomers added as Coreplus clients
- Calls picked up between sessions
02Appointments
Each practitioner’s free Coreplus slots, offered in one reply.
Clients ask for their psychologist, physio, OT or speech pathologist, and the AI receptionist offers free times from that practitioner’s Coreplus schedule at the right location. It reads the booking back, saves it once the client agrees and confirms it on WhatsApp or SMS.
- Same practitioner, next free time
- The right location for every practitioner
- Saved after a clear yes
03Rebooking
No-shows, cancellations and finished blocks, rebooked from Coreplus.
When Coreplus marks a session as a no-show or cancelled, the client gets a kind message with new times from the same practitioner. Clients nearing the end of a block of sessions are invited to book the next one, and every booking is followed by a reminder.
- New times after a no-show or cancellation
- Next block offered before the last session
- A reminder ahead of every booking
What you can automate with Coreplus.
AI automation for Coreplus keeps a busy allied health practice booked: first sessions, regular appointments, rebooking, reminders, telehealth links and invoice answers, across every location you run.
Answers every client
- Takes calls and messages on every channel while your practitioners are with clients.
- Tells clients when their next Coreplus session is, this week or next, with practitioner and location.
Books first and repeat sessions
- Searches Coreplus for the client, or adds them as a new client, before anything is booked.
- Offers free times from each practitioner’s Coreplus schedule and books the one the client picks.
- Books clients at the right site when each of your locations has its own practitioners.
Rebooks and fills the diary
- Follows up no-shows and cancellations recorded in Coreplus with new times from the same practitioner.
- Invites clients finishing a block of sessions to book the next block before the last one.
Confirms every booking
- Tells clients on WhatsApp or SMS the moment a Coreplus session is booked, then reminds them nearer the day.
- Delivers the telehealth link before online sessions so clients join on time from any device.
Handles invoices, insurers and funding
- Explains what’s paid and what’s still owed on Coreplus invoices, kindly and clearly.
- Records a client’s insurer and case manager in Coreplus, adding the insurer when it’s new.
- Explains how NDIS plans, Medicare referrals and health fund claims work at your practice.
Popular Coreplus automations.
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Rebook a Coreplus no-show with new times the same day
A client misses a session and Coreplus marks it as a no-show. That afternoon the AI receptionist sends a gentle message with a few new times from the same practitioner, books the one the client picks in Coreplus, and the practitioner sees the new session in their schedule.
Customer: So sorry, I completely forgot today. Could I come next week?
AI agent: Of course. Rachel has Tuesday at 17:30 or Thursday at 12:00. Which suits you?
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Invite clients to book their next block of Coreplus sessions
As a client nears the last session of a block, the AI receptionist messages them with times for the next block from their practitioner’s schedule. They keep a regular slot in the chat, the sessions are booked in Coreplus, and each one gets its own reminder.
Customer: Can I keep my Tuesday 5:30 for the next few weeks?
AI agent: Yes, Tuesdays at 17:30 with Rachel are free for the next six weeks. Shall I book them all?
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Answer Coreplus invoice questions without a phone call
A client asks whether last month’s invoices are paid. The AI receptionist checks Coreplus and replies with what is settled and what is still owed, explains how to pay, and passes anything about a dispute or a payment plan to your practice manager with the conversation.
Advanced Coreplus automations.
Coreplus joins your website, phone line, CRM and payments in these automations, from interstate telehealth to a school holiday intensive and a driving assessment.
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Book interstate clients into an Adelaide Coreplus practice by website chat and SMS
- A client in Perth asks on your website chat for an evening telehealth session after work.
- The AI receptionist reads your Adelaide psychologists’ Coreplus schedules and quotes every time in Perth time.
- The session is booked in Coreplus, and the SMS confirmation shows the time in both cities.
- Reminders and the telehealth link follow the client’s own clock, daylight saving included.
- Clients in Brisbane, Darwin and Hobart book the same way, with no time zone sums to do.
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Fill a school holiday speech intensive in Coreplus with HubSpot and Stripe
- A parent asks on Facebook Messenger about your January speech therapy intensive for children.
- The AI receptionist describes the five mornings, then opens a HubSpot contact with an intensive deal.
- The family pays the intensive fee by Stripe link, and the HubSpot deal is marked won.
- The child is added as a Coreplus client and booked into five morning sessions.
- Each morning brings a reminder, and the speech pathologist sees every booking in Coreplus.
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Match phone enquiries to the right Coreplus practitioner and confirm by SMS
- A daughter rings to ask for an occupational therapist who does driving assessments for her father.
- The AI receptionist checks which Coreplus practitioners offer that service under your intake rules.
- It offers the next free times with the right OT and books the one they pick.
- New clients are added to Coreplus, and an SMS confirms the booking with what to bring.
- The OT sees the reason for the visit before the assessment, straight from the call summary.
Fewer gaps in every Coreplus schedule.
What your practice notices when clients are answered and rebooked from Coreplus while practitioners keep seeing clients.
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Psychology to podiatry, one front desk
Psychologists, physios, OTs, speech pathologists and podiatrists each keep their own Coreplus schedule, and clients are booked with the person they need.
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New clients, added once
Coreplus is searched before anyone is added, so a returning client never ends up with a second record.
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Replies like your reception
Session types, practitioner names and location details come from Coreplus, in replies that sound like your own reception team.
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Client details kept private
Clients are confirmed before anything personal is shared, Coreplus keeps every client record, and MessageMind runs on EU hosting under GDPR.
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Handed over with care
If a client shares something personal or asks a clinical question, their practitioner gets the whole conversation and replies personally, because clinical care is always theirs.
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This week or next?
Clients on regular sessions ask whether they’re booked this week or next, and the answer comes straight from their Coreplus appointments.
How the Coreplus AI integration works.
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Connect Coreplus
Our onboarding team links Coreplus with you and maps every location, practitioner and session type before the first conversation.
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The AI receptionist learns your practice
Practitioners, locations and session types come from Coreplus; your intake rules, fees and tone come from your team.
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Start answering everywhere
Calls and messages on every channel get answers, and bookings, new clients and insurers are saved in Coreplus.
At a glance
- Channels
- Calls, WhatsApp, texts, Instagram and Messenger DMs, email and website chat
- Bookings
- First sessions, repeat sessions and next blocks booked
- Rebooking
- No-shows and cancellations followed up with new times
- Locations
- Several sites, each with its own practitioners
- Invoices
- Paid and owed answered, insurers recorded
- Your team
- Reception and practitioners reply from one shared inbox
Made for Australian practices on Coreplus.
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Psychology practices
New referrals and regular clients are booked without anyone stepping out of a session.
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Multidisciplinary allied health groups
Every discipline and location shares one AI receptionist, with clients booked at the right site.
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Paediatric therapy teams
Parents book speech, OT and holiday intensives by message, with reminders for every session.
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Coreplus AI receptionist: questions and answers
Does Coreplus work with an AI receptionist?
Yes. MessageMind’s AI receptionist runs alongside Coreplus, booking first and repeat sessions from your practitioners’ schedules whether a client rings, texts, WhatsApps, sends a DM or uses your website. It adds new clients, rebooks no-shows and explains invoices, at any hour.
Can new clients book a first session without calling?
Yes. A new client messages on any channel, the AI receptionist checks whether they’re already a client, adds them if not and offers free times with the right practitioner. The first session is booked and confirmed in the same conversation.
What happens after a client misses a session?
They get a gentle message the same day, kept light and friendly, with new times from the same practitioner. When they pick one, the session is booked straight away and the practitioner sees it in their schedule.
Can it get clients to book their next block of sessions?
Yes. Before the last session of a block, the AI receptionist offers times for the next block, usually the same day and time each week. The client agrees in the chat and every session is booked, each with its own reminder.
Can clients ask what they owe?
Yes. The AI receptionist reads the client’s invoices and explains what’s paid and what’s still owed, then shows how to pay. Questions about a dispute or a payment plan go to your practice manager with the full conversation.
Can it record a client’s insurer and case manager?
Yes. For workers compensation and other insured clients, it records the insurer and case manager when they book, adds the insurer to Coreplus when it’s new, and can email the case manager a confirmation of the appointment.
Can one AI receptionist cover all our Coreplus locations?
Yes. Each location keeps its own practitioners and hours, and the AI receptionist books clients at the site they choose or the one closest to them, with the address and parking details in the confirmation.
What happens on the day we switch it on?
Clients carry on messaging and calling as usual and simply get faster answers. Before that, our onboarding team connects Coreplus with you after a demo, maps your locations, practitioners and session types, and agrees your intake rules.
Can we see prices before a demo?
Yes. Our plans and prices sit side by side on our pricing page, and the right plan follows your monthly volume of client conversations. On a short demo we then suggest the one that fits your caseload and locations.
How do you protect client privacy?
By keeping conversations on MessageMind’s servers in the EU under GDPR, leaving Coreplus as the client record, and confirming each client’s identity before any session or invoice detail is shared. Every message stays in your practice’s account.
Every Coreplus client, booked before the enquiry cools.
Book a demo and watch the AI receptionist book into a Coreplus schedule like yours.