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Walter BalducciCommunications ManagerAI receptionist for PracticeHub: new patients booked while you adjust.
MessageMind’s AI receptionist connects to PracticeHub and fills your chiropractic diary from calls, WhatsApp, SMS, email and web chat. It adds new patients, books the right clinic and appointment type, moves or cancels visits on request and confirms each one, day and night.
Updated
Trusted by teams worldwide
01Calls and messages
One AI receptionist for every PracticeHub clinic and channel.
Calls, WhatsApp, SMS, email, Instagram, Messenger and web chat all reach the same AI receptionist, whichever of your clinics the patient wants. It finds returning patients in PracticeHub by email and adds new ones before anything is booked.
- Every clinic, one conversation
- Patients found or added in PracticeHub
- Calls handled as smoothly as messages
02Bookings
Live PracticeHub times by clinic, appointment type and chiropractor.
The AI receptionist offers the same free times your PracticeHub calendar and online booking show, by location, appointment type and chiropractor. It books the slot the patient picks, joins them to a group session when there’s a place, and confirms it all in the chat.
- New patient exams and adjustments
- Group sessions joined while places last
- Each clinic’s own free times
03Changes and cancellations
Moved or cancelled in the chat, and the time reopens.
When plans change, the AI receptionist offers other free times for the same appointment and moves it once the patient agrees. A cancellation is saved in PracticeHub with the reason as a note, and the freed time goes back on offer for someone else.
- Moves kept to the same appointment type
- Cancellation reasons saved as notes
- Freed times offered to other patients
What you can automate with PracticeHub.
AI automation for PracticeHub covers the whole front desk of a chiropractic clinic: new patients, bookings, changes, group sessions, reminders and follow-ups, saved straight into PracticeHub.
Answers every patient
- Picks up calls at the front desk and after hours, along with WhatsApp, SMS, email and web chat.
- Answers “when is my next appointment and where?” for every clinic location.
- Finds returning patients by email and adds new patients to PracticeHub as they book.
Books and changes visits
- Offers live free times by location, appointment type and chiropractor, and books the one chosen.
- Moves an appointment to another free slot of the same type when plans change.
- Cancels appointments in the chat with a note, so the time opens up for someone else.
Fills group sessions
- Books patients into group sessions and classes from the chat while places remain.
- Offers the next date to anyone who asks once a class is full.
Confirms every visit
- Sends every patient a confirmation the moment a PracticeHub visit is booked, then a reminder before it.
- Reminds new patients to complete the forms PracticeHub sends by SMS or email.
Follows up and rebooks
- Messages patients who missed a visit with fresh times, then books whichever they choose.
- Invites patients between care plan visits to book their next adjustment.
Works with your team
- Books each request once, even when a patient sends the same message twice.
- Passes questions about pain, adjustments or X-rays to your chiropractors with the full chat.
Popular PracticeHub automations.
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Book a PracticeHub new patient exam from a WhatsApp message
Someone messages on Sunday evening about lower back pain and asks for a first visit. The AI receptionist takes their details, adds them to PracticeHub and books the first free new patient exam at the clinic they choose, then confirms the time, address and what to bring.
Customer: Do you have anything for a first visit this week? Mornings suit me best.
AI agent: Yes, Tom has Thursday at 8:15 at our Harbour Street clinic. Shall I book you in?
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Move a PracticeHub appointment when work gets in the way
A patient writes that a meeting clashes with Wednesday’s adjustment. The AI receptionist offers other free times for the same appointment type with their usual chiropractor, moves the visit in PracticeHub when they choose and confirms the new time in the same chat.
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Cancel PracticeHub visits in the chat and reopen the time
When a patient cancels, the AI receptionist cancels the visit in PracticeHub with their reason as a note. The freed time goes straight back among your free slots, ready for the next caller or for the patient who asked to come in sooner.
Customer: Sorry, I need to cancel tomorrow, my daughter is unwell.
AI agent: Of course, that’s cancelled. I hope she feels better soon. Shall I find you a time next week?
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Book group sessions and classes in PracticeHub from WhatsApp
Patients ask on WhatsApp about your posture or core strength class. The AI receptionist shares the next dates with places left, books them into the group session in PracticeHub and sends a reminder the day before. When a class is full, it offers the next one.
Advanced PracticeHub automations.
A new clinic’s first patients, callers who found you on Google Maps and a patient stuck in traffic: PracticeHub works with your CRM, payments, maps and phone line.
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Pre-book a new PracticeHub clinic’s first patients with Odoo and Stripe
- Your second clinic opens next month, and an Instagram post invites founding members to register.
- Followers who reply get answers from the AI receptionist, and each one becomes an Odoo opportunity.
- Each founding member secures a place with a Stripe deposit, and Odoo marks the opportunity won.
- When the new location opens in PracticeHub, the AI receptionist offers each member new patient exam times.
- Each exam is booked in PracticeHub, and the confirmation lands in the same Instagram chat.
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Book new PracticeHub patients at the nearest clinic from Google Maps calls
- Someone finds you on Google Maps and rings to ask which of your clinics is closest.
- The AI receptionist checks travel times from their postcode to each clinic on Google Maps.
- It offers new patient exam times at the nearest clinic and books one in PracticeHub.
- An SMS follows with the time, a map link and where to park.
- The next morning, the chiropractor reads a short summary of the call before the exam.
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Move a PracticeHub patient stuck in traffic to a later slot from WhatsApp
- A patient stuck in traffic messages on WhatsApp ten minutes before her adjustment.
- The AI receptionist offers the next free PracticeHub slots today with the same chiropractor.
- She picks 16:45, and the visit moves in PracticeHub while she is still on the road.
- The chiropractor gets a heads-up, and the original slot reopens for the next caller.
- When another patient rings asking for a visit today, the AI receptionist books that reopened time.
A smoother day at every PracticeHub clinic.
What chiropractors and front desk teams notice once the diary fills from every chat.
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Each chiropractor’s own free times
Patients see live times for the chiropractor and clinic they ask for, or the first free slot across your whole team.
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Moves sorted in one short exchange
A clash with work or the school run becomes a new time in a couple of messages, saved in PracticeHub as soon as the patient agrees.
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Replies that sound like your clinic
Clinics, chiropractors and appointment types come from PracticeHub, and the tone comes from you, friendly and clear.
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Safe with patient details
Patients are found before anything changes, EU hosting and GDPR protect every conversation, and PracticeHub remains your clinical record.
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Chiropractors step in with context
Questions about pain or treatment reach the chiropractor with the full conversation, ready for a reply between patients.
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Confirmed before they arrive
Every booking gets a confirmation and a reminder, and the patient always hears which clinic to go to.
How the PracticeHub AI integration works.
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Connect PracticeHub
Our team connects PracticeHub with you and goes through your clinics, chiropractors, appointment types and group sessions.
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Your clinics, learned
Locations, appointment types and free times come from PracticeHub; your fees, care plan options and tone come from you.
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Bookings from every channel
Calls, WhatsApp, SMS, email and web chat start booking straight into PracticeHub, with a confirmation for every visit.
At a glance
- Channels
- Calls, WhatsApp, SMS, email, Instagram, Messenger and web chat
- Appointments
- Booked, moved and cancelled by clinic, type and chiropractor
- Group sessions
- Places booked while they last, the next date offered when full
- New patients
- Found by email or added to PracticeHub as they book
- Languages
- Each patient’s own language, from English to Portuguese and Dutch
- Your team
- Front desk and chiropractors in one shared inbox
Already using PracticeHub’s AI Scribe?
Keep it. PracticeHub’s AI Scribe structures your notes while you treat, and the AI patient summary puts recent visits at the top of every file. The AI receptionist brings the same help to the front desk: calls and messages answered, new patients added, visits booked, moved or cancelled, and every booking confirmed.
- Calls, WhatsApp and SMS answered with live PracticeHub times
- New patients added and booked in one conversation
- Moves, cancellations and group sessions handled in the chat
Built for chiropractic clinics of every size.
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Solo chiropractors
Calls and messages are handled while you adjust, and new patients land straight in the diary.
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Multi-clinic groups
Each location keeps its own times, and patients are booked at the clinic they choose.
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Clinics with classes
Group sessions fill from the chat, and a full class turns into a place at the next one.
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Clinics in several countries
From the UK and Europe to Australia, patients are answered in their own language.
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PracticeHub guides
PracticeHub AI receptionist: questions and answers
Is there an AI receptionist for PracticeHub?
Yes. MessageMind’s AI receptionist books into PracticeHub from your phone line, WhatsApp, SMS, email and web chat. It adds new patients, offers live times by clinic and appointment type, moves or cancels visits on request, fills group sessions and confirms every booking.
Can an AI receptionist book chiropractic appointments by phone?
Yes. It answers in a natural voice, finds the caller in PracticeHub or adds them as a new patient, and books the time they pick during the call. A text confirms the visit, and your team gets a short summary of every call.
Does a visit cancelled on WhatsApp open up for someone else?
Yes. A cancellation is saved in PracticeHub with the reason as a note, and the time is free again for someone else. For a move, the AI receptionist offers other free times of the same appointment type and changes the visit once the patient chooses.
Does it add new patients before booking them?
Yes. It checks PracticeHub for the patient’s email first, and when there is no match it creates the new patient with their name and contact details, then books the first visit. Each booking request goes through once, even if a message arrives twice.
Can it book group sessions and classes?
Yes. The AI receptionist sees the group sessions you run in PracticeHub, offers the dates with places left and books the patient into the one they pick. When a class is full, it suggests the next date instead.
Which times does the AI receptionist offer patients?
The same free times your PracticeHub calendar and online booking would show, by location, appointment type and chiropractor. Patients can ask for a favourite chiropractor or take the first free slot at the clinic nearest them.
Does it work in Portuguese, Spanish or French?
Yes. It replies in each patient’s language, by message or on a call, so clinics from Lisbon to Barcelona and Nantes can answer everyone in their own words, while times and clinic names still come straight from PracticeHub.
Can patients ask about pain between adjustments?
Yes, and their chiropractor answers. Questions about pain, adjustments, X-rays or care plans go to them with the full conversation, since every clinical decision is theirs; the AI receptionist looks after bookings, times, places and reminders.
What will our chiropractic clinic spend on it?
It varies with the plan you choose and how many patient conversations your clinics have. Our pricing page compares the plans in plain terms, and a demo shows the AI receptionist working with a PracticeHub diary like yours.
Where does patient data go?
It stays protected. MessageMind is hosted in the EU and works to GDPR, PracticeHub stays the record for every patient and visit, and each patient is found before anything is booked, moved or cancelled.
More adjustments booked, fewer calls to return.
Walk us through your PracticeHub diary on a demo, and watch a new patient book live.