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Walter BalducciCommunications ManagerAI receptionist for TM3: every caller helped, every session confirmed.
MessageMind’s AI receptionist connects to TM3 and answers physio, sports injury and MSK patients on the phone, WhatsApp, SMS, email and web chat. It confirms and reminds every session, shares class times and Zoom links, and guides new and insured patients to TM3 online booking.
Updated
Trusted by teams worldwide
01Calls and messages
Calls after training and late messages, all matched to TM3.
Patients ring between treatments, send a WhatsApp after training, text, email, message on Instagram or use your web chat. The AI receptionist recognises each one from TM3 and answers about their own sessions, so reception stays with the people at the desk.
- Phone answered while physios treat
- Each caller recognised from TM3
- Reception free for patients at the desk
02Session answers
Day, time, physio and site for every session, straight from TM3.
The AI receptionist reads the TM3 diary and replies with the day, time, physio and site, whether it’s a treatment, a class or a virtual session. For another appointment it sends your TM3 online booking page with the right physio and appointment type named.
- Answers in seconds, with no hold music
- Treatments, classes and virtual sessions
- Online booking with the right physio named
03Confirmations and follow-ups
Reception changes TM3, and the patient hears about it at once.
When a session is booked or changed in TM3, a WhatsApp or SMS confirmation goes straight out, followed by a reminder nearer the time. Virtual appointments get their Zoom link, and a missed session gets a friendly message with your booking page, so each course of treatment stays on track.
- Confirmations for every TM3 change
- Zoom links before virtual sessions
- Missed sessions followed up kindly
What the AI receptionist does with TM3.
AI automation for TM3 runs the front desk around every treatment, class and virtual session, from the first call to the follow-up after a missed appointment.
Answers every patient
- Takes calls and replies on WhatsApp, SMS, email, Instagram and web chat while your physios treat.
- Recognises each patient from TM3 before sharing a session time or any personal detail.
- Gives each site’s address, parking and opening hours, so patients arrive at the right clinic.
Guides bookings and changes
- Sends your TM3 online booking page with the right physio and appointment type named.
- Shares the TM3 patient portal link so patients move or cancel by the rules you control.
- Asks insured patients for their insurer, membership number and authorisation code before they book.
Fills classes and virtual sessions
- Answers questions about TM3 classes and group sessions: times, places and instructors.
- Sends the Zoom link for virtual one-to-one appointments in the chat before the session.
Confirms every session
- Sends patients the details of every TM3 booking on WhatsApp or by text, with a reminder the evening before.
- Nudges first-time patients to finish the TM3 intake questionnaire before their assessment.
Follows up every course
- Checks in after a missed session and offers your TM3 booking page to rebook.
- Invites patients who stop mid-course to book their next session, after the gap you choose.
Works with your physios
- Hands questions about pain, exercises or return to sport to the physio treating that patient.
- Leaves reception a short summary of every call taken while the desk was busy.
Popular TM3 automations.
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Confirm every TM3 diary change to the patient on WhatsApp
When reception books, moves or cancels a session in TM3, the patient gets the new day, time, physio and site on WhatsApp or by SMS. A reminder follows before the session, and a reply such as “could I come later?” goes straight to the AI receptionist.
Customer: Is my session at Didsbury or the city centre this week?
AI agent: Didsbury, Wednesday at 18:00 with Lucy. The side street is free to park after 6pm.
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Send the Zoom link for virtual TM3 appointments
For virtual one-to-one appointments in TM3, the AI receptionist sends the Zoom link on WhatsApp or by email before the session, with a reminder to clear some floor space and prop up the camera. Patients joining a virtual class get the same care.
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Answer TM3 class questions and fill the spare places
Members ask what time Thursday’s class starts, who is teaching it or whether there is room. The AI receptionist answers from your TM3 class timetable, sends the online booking page for a place and reminds regulars that their remaining credits show in the patient portal.
Customer: Any space left in Thursday’s 7pm class?
AI agent: Yes, three places left with Marcus. Here’s the booking page to grab one.
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Follow up missed TM3 sessions before a course stalls
When a patient misses a session, the AI receptionist sends a friendly check-in that afternoon with your TM3 booking page. Patients with no next session after the gap you choose get a gentle nudge, so courses of treatment finish as your physios planned.
Advanced TM3 automations.
Room hire for visiting therapists, farmers at lambing time and insured patients: TM3 at the centre, with your CRM, payments, video and phone lines around it.
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Rent TM3 clinic rooms to self-employed therapists with HubSpot and Stripe
- A sports massage therapist asks on Instagram whether you rent treatment rooms by the day.
- The AI receptionist shares your room days and terms, then creates a HubSpot contact and deal.
- Your practice manager agrees the days, and Stripe starts the monthly room rent.
- Once the first payment clears, HubSpot marks the deal won and reception adds their diary to TM3.
- From then on, the AI receptionist answers their patients too and confirms every TM3 booking.
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Run TM3 virtual follow-ups on Zoom for farmers busy with lambing
- A farmer writes on WhatsApp that lambing season leaves no time to drive into town.
- The AI receptionist offers virtual follow-ups with his physio, early in the morning or after dark.
- Reception switches his TM3 appointments to virtual, and Zoom creates a meeting for each one.
- Before every session, the Zoom link reaches him on WhatsApp, along with his physio’s name.
- Once lambing is over, he books his next clinic session from the TM3 page in the chat.
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Book insured TM3 patients from one phone call, authorisation code ready
- A patient rings about a shoulder injury from the gym and says their health insurer covers physio.
- The AI receptionist asks for the insurer, membership number and authorisation code if they have one.
- It texts your TM3 online booking page, where the insurance details go in with the booking.
- TM3 confirms the initial assessment, and an SMS follows with the site address and parking.
- Reception opens the booking to find the insurer details ready for the claim.
A calmer front desk for every TM3 clinic.
Small things that add up across a busy week of treatments, classes and virtual sessions.
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From MSK physios to sports massage
Every practitioner in your TM3 diary is covered, early clinics, evening lists and Saturdays included, so patients hear the right name and time.
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Callers matched as they speak
A caller is matched to their TM3 record during the call, so a quick “when am I in?” gets its answer before they hang up.
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Sounds like your front desk
Replies use your clinic name, sites and appointment types from TM3, in the friendly, direct tone your team uses at the desk.
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Patient details handled carefully
Patients are matched before any detail is shared, messages are hosted in the EU in line with GDPR, and TM3 keeps the clinical record.
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Physios pick up with the whole chat
Questions about an injury land with the treating physio, every message attached, ready for a reply between patients.
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Diary changes reach patients first
When reception moves a session in TM3, the patient sees the new day and time in their chat before they think to ask.
How the TM3 AI integration works.
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Connect TM3
Our team links TM3 with you and runs through your sites, practitioners, appointment types and classes.
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It learns your sites and services
Practitioners, sites, appointment types and class timetables come from TM3; your insurer list, policies and tone come from you.
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Answers start on day one
Your phone line, WhatsApp, texts, email and web chat begin answering, and each TM3 booking is confirmed to the patient.
At a glance
- Channels
- Phone calls, WhatsApp, SMS, email, web chat and Instagram
- Languages
- Every patient’s language, in your clinic’s tone
- Sessions
- Treatments, classes and virtual Zoom appointments
- Insured patients
- Insurer, membership number and authorisation code asked before booking
- Sites
- Each clinic with its own diary, address and team
- Your team
- One inbox for reception and physios, on desktop and mobile
Made for physio, MSK and sports injury clinics.
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Single-site physio clinics
The phone is covered through every treatment, and reception gets time back for patients at the desk.
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Multi-site MSK groups
Each site keeps its own diary, address and team, and patients always hear the right one.
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Sports injury clinics
Evening and weekend messages after training get answers while the injury is still fresh.
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Clinics with classes and studios
Class questions, spare places and virtual sessions are handled without a single phone call.
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TM3 AI receptionist: questions and answers
Is there an AI receptionist that works with TM3?
Yes. MessageMind’s AI receptionist reads your TM3 diary and picks up every call, WhatsApp, text, email and web chat your clinic receives. It answers session questions, confirms every booking and change, and guides new and insured patients to TM3 online booking.
Can an AI receptionist answer a physio clinic’s phone?
Yes. It picks up every call in a natural voice while your physios treat, recognises the patient from TM3 and gives their next session on the spot. New patients get your online booking page by text before the call ends.
How do patients book, move or cancel from the chat?
With the right link at the right moment. Your TM3 online booking page covers new sessions and classes, with the physio and appointment type named, and the patient portal handles moves and cancellations by the rules you control. Each change is confirmed on WhatsApp or SMS.
Do patients get WhatsApp confirmations for sessions booked at the desk?
Yes. Whether reception books it or the patient uses TM3 online booking, the new time arrives on WhatsApp, or by text for anyone who prefers SMS, followed by a reminder before the session. Replies come back to the AI receptionist, which answers them or passes them to reception.
Does it help insured patients book their first session?
Yes. Before an insured patient books, the AI receptionist asks for their insurer, membership number and authorisation code, then sends the TM3 online booking page, where those details are saved with the booking. Questions about excess payments go to your team.
Can it answer questions about classes?
Yes. It tells patients and members when each TM3 class runs, who teaches it and whether places are left, sends the booking page for a spot and points regulars to the patient portal for their remaining credits.
Can callers speak to it in Urdu or Bengali?
Yes. It replies in the language each patient uses, by message or on a call, while session times, physios and sites still come straight from TM3. Your clinic’s tone stays the same in every language.
Can patients describe their injury when they book?
Yes. The AI receptionist notes what happened, offers an initial assessment with the right physio and passes anything about pain, exercises or getting back to sport to the treating physio with the whole conversation, because clinical judgement stays with your physios.
Where can a TM3 clinic compare plans?
On our pricing page, which shows what each plan covers. The price follows the plan you pick and how many conversations your clinic expects, and a demo helps you choose the right one.
Is patient data hosted in the UK or the EU?
In the EU, with GDPR protecting every message. Your conversations sit in your own MessageMind inbox, TM3 stays the record for every patient, session and invoice, and the AI receptionist matches each patient before it shares anything about their care.
Your physios keep treating, and every TM3 patient hears back.
Show us your TM3 diary on a demo and watch a real patient question answered.