via Airbnb
Brevo
Stripe
Nuki
Phone calls
Education
AOSR
“+27% conversions”
Walter BalducciCommunications ManagerSmoobu AI guest messaging for every cottage, flat and holiday let.
MessageMind’s AI agent connects to Smoobu and answers Airbnb, Booking.com, Vrbo and direct guests in their Smoobu conversation, in their own language, plus WhatsApp and calls. It books direct stays, adds extras like cots or breakfast, and sends the door code once online check-in is done.
Updated
Trusted by teams worldwide
01Guest conversations
Every Smoobu conversation answered, whichever site the guest booked on.
Guests write in from every site you list on, and Smoobu keeps each conversation with its booking. The AI agent replies there within seconds, using the booking, the property and your house details, and answers anyone who writes on WhatsApp, SMS, email or web chat, or rings you.
- Every reply saved with its Smoobu booking
- Your house details in the guest’s language
- WhatsApp, SMS and phone calls covered as well
02Online check-in
The door code follows a finished Smoobu online check-in.
Hannah asks on Airbnb when she will get the door code. The AI agent sees in Smoobu that her online check-in is still open, sends her the link in the same thread and, the moment the form is complete, shares the door code and your arrival steps.
- Check-in status read straight from Smoobu
- Door code shared once the form is done
- Arrival steps sent with the code
03Arrival
Your guest guide and house details, in each guest’s language.
The door code, Wi-Fi, parking and house rules you keep in Smoobu placeholders, translated into your guests’ languages, go out at the right moment of the stay. The AI agent answers follow-up questions from the same details and, on the last morning, asks happy guests for a review.
- Placeholders sent in the language the guest writes
- Guest guide link shared before arrival
- Review request on the last morning
What you can automate with Smoobu.
AI automation for Smoobu covers each holiday let from the first question to the review: direct bookings, extras, date changes, online check-in and door codes, all saved in Smoobu.
Answers every guest
- Writes back to Airbnb, Booking.com, Vrbo and direct guests in each Smoobu conversation, in seconds.
- Answers in the guest’s language with your own translated house details and placeholders.
- Takes WhatsApp messages, texts, emails and calls, each matched to its Smoobu booking.
Takes direct bookings
- Takes direct bookings in the chat: checks the dates, quotes the price and creates the Smoobu booking.
- Cancels a direct booking when the guest asks, following your own cancellation policy.
Changes stays and prices
- Moves dates or adds nights on the Smoobu booking whenever the calendar is free.
- Confirms every change to the guest in the same conversation, with the new total.
- Updates prices, minimum stays and open nights in Smoobu when your team asks, across every channel.
Sells extras
- Adds paid extras such as early check-in, late checkout, pets, cots or breakfast to the booking.
- Sends direct guests a Stripe payment link for everything still unpaid on their booking.
Prepares every arrival
- Confirms online check-in is done before it sends the door code and arrival steps.
- Shares your Smoobu guest guide, Wi-Fi details and parking notes at the right moment.
Looks after the stay
- Passes a guest’s problem to your cleaner or handyman on WhatsApp, with the booking attached.
- Asks happy guests for a review after checkout, written in their own language.
Popular Smoobu automations.
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Send the door code once Smoobu online check-in is complete
Two days before arrival, the AI agent checks the online check-in status in Smoobu. Guests who have filled in the form get the door code and arrival steps on the morning they travel, and everyone else first gets a friendly reminder with the link.
Customer: When do we get the door code for Gull Cottage?
AI agent: As soon as your online check-in is done. Here’s the link, and the code comes straight after.
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Add a dog, a cot or breakfast to a Smoobu booking
A family who booked on your website asks whether they can bring their spaniel and borrow a cot. The AI agent checks your pet rules, adds the dog fee and the cot as extras on the Smoobu booking and sends a Stripe link for the new items, so everything is settled before arrival.
Customer: Can we bring our spaniel, and is there a cot?
AI agent: Both are fine! I’ve added the dog and the cot to your booking, and the link for the extras is below.
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Move a Smoobu stay to new dates when the calendar is free
A guest who booked direct asks to move their week from the 12th to the 19th. The AI agent checks the Smoobu calendar, moves the booking when the new week is free, explains any difference in price and confirms the new dates in the same conversation.
Advanced Smoobu automations.
Your Smoobu bookings drive these automations across WhatsApp, Brevo, Stripe, Nuki and your phone line, from a family’s first question to their return next summer.
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Book a family’s direct Smoobu stay on WhatsApp with Brevo and Stripe
- A family who found your Smoobu website asks on WhatsApp about an August week with bike hire.
- The AI agent checks the dates, quotes the week and adds four bikes as an extra.
- It creates the Smoobu booking, and Brevo saves the family as a contact with their stay dates.
- The family pays through a Stripe link on WhatsApp, and Smoobu marks the booking paid.
- With their consent, Brevo adds them to your returning guests list for next summer’s offer.
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Let Smoobu guests into city flats with Nuki Opener and a keypad code
- A Booking.com guest finishes online check-in for your flat in a Berlin apartment block.
- The AI agent creates a Nuki keypad code for the flat door, valid for their dates.
- On arrival day the code and the street door steps arrive in the Booking.com chat.
- At the street door, Nuki Opener lets them in through the intercom with app access for their dates.
- Nuki’s activity log shows the arrival, and the keypad code ends at checkout.
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Book a Smoobu stay in German over the phone and text the guest guide
- A family from Munich rings your number and asks, in German, about a week in July.
- The AI agent answers in German, checks the Smoobu calendar and quotes the week with fees.
- It creates the booking in Smoobu and adds the breakfast basket they asked for.
- Before the call ends, an SMS brings the confirmation and the online check-in link.
- Their guest guide follows in German, with your tips for the lake and the bakery.
Made for cottages, flats and lodges on Smoobu.
A single cottage in Cornwall or thirty flats across Edinburgh and Berlin, each Smoobu listing keeps its own details, rules and voice.
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Airbnb, Booking.com and your own website
Guests from each booking site and from your Smoobu website are answered inside the conversation Smoobu keeps for their booking.
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Late arrivals looked after
A guest pulling into St Ives after dark gets the parking spot and the door code in seconds, rather than a wait until morning.
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Your voice, cottage by cottage
Replies follow the way you write to guests, so a cosy fisherman’s cottage and a smart city flat never sound the same.
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Everything Smoobu holds, in every reply
Bookings, prices, extras, online check-in status and your placeholders come from Smoobu, so answers match the listing every time.
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Tricky moments go to your team
A broken boiler, a complaint or a refund question reaches the right person with the whole conversation attached.
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From the laptop or the beach
Co-hosts, cleaners and owners can reply to any Smoobu guest from a phone or a laptop, with the booking right beside the chat.
How the Smoobu AI integration works.
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Connect Smoobu
Together with you, our team connects Smoobu and writes down your rules for extras, date changes and door codes.
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The AI agent learns your holiday lets
Bookings, prices, add-ons, placeholders and online check-in come from Smoobu, plus the tone and local tips you give it.
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Go live in every conversation
From the first day, every Smoobu conversation gets its answer, and WhatsApp, SMS and calls are covered too.
At a glance
- Booking sites
- Airbnb, Booking.com, Vrbo and your Smoobu website
- Languages
- Your translated Smoobu details in each guest’s language
- Bookings
- Direct stays created, dates moved, nights added, cancellations by your policy
- Extras and payments
- Pets, cots, breakfast and late checkout, with Stripe links for direct guests
- Your team
- Cleaners, owners and co-hosts in one inbox on web, iOS and Android
- Setup
- Smoobu linked with you by our onboarding team
Already using Smoobu’s AI suggested replies?
Keep them. Smoobu’s AI suggested replies draft an answer under each guest message for you to check, and its AI translation turns your templates into other languages. MessageMind’s AI agent adds the jobs around them: answering on its own at any hour, direct bookings and extras in the chat, door codes after online check-in, and WhatsApp and phone calls.
- Replies sent at any hour, by the rules you set
- Direct Smoobu bookings, extras and date changes settled in the chat
- A WhatsApp number and phone line that know every Smoobu booking
Built for holiday let owners and agencies.
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Owners with a few holiday lets
Answer guests in their own language without spending every evening in the Smoobu inbox.
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Small holiday let agencies
Keep one voice across owners’ properties, with extras and door codes handled the same way everywhere.
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Hosts winning more direct stays
Turn WhatsApp and phone enquiries into Smoobu bookings, paid by Stripe link.
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Smoobu with Booking.com, Nuki and Stripe.
Booking.com guests get their Nuki code in the Booking.com chat after online check-in, and direct guests settle extras through a Stripe link.
VrboMore vacation rental software integrations
Smoobu guides
Smoobu AI integration: questions and answers
Is there an AI agent for Smoobu?
Yes. MessageMind’s AI agent works inside your Smoobu account: it answers Airbnb, Booking.com, Vrbo and direct guests in their Smoobu conversation, takes direct bookings, adds extras, moves dates and sends door codes once online check-in is done.
Can AI answer holiday let guests in their own language?
Yes. The AI agent writes in the language each guest uses, and the door code, Wi-Fi and house details come from your translated Smoobu placeholders, so a Dutch family and an Italian couple each read your own words in their language.
Can guests add a dog, a cot or breakfast through the chat?
Yes. The AI agent checks your rules for each property, adds the extra to the Smoobu booking at your price and confirms it in the conversation. Direct guests get a Stripe link for anything still unpaid, so it is settled before arrival.
Can it move dates or add a night to a booking?
Yes. When the calendar is free, the AI agent moves the stay or adds the night on the Smoobu booking, explains any change in price and confirms the new dates to the guest in the same thread.
Does it check online check-in before sending the door code?
Yes. The AI agent reads the online check-in status in Smoobu. Guests who have finished it get the door code and arrival steps at the hour you choose, and everyone else first gets a friendly reminder with the link.
Can it take direct bookings and handle cancellations?
Yes. For guests who come to you directly, the AI agent checks the dates, quotes the price, creates the Smoobu booking and sends the payment link. A guest who needs to cancel is looked after under your own cancellation policy, with any refund explained.
Does Smoobu work with WhatsApp?
Yes. The AI agent links your WhatsApp number to Smoobu: guests who message it are matched to their booking and answered in seconds, and direct guests can book, add extras and pay without leaving the chat.
What happens when we connect Smoobu?
Our team links your Smoobu account with you, goes through your properties, extras and house rules, and agrees the moments codes and guides go out. Your guests keep writing where they always do and simply get faster answers.
What does an AI agent for holiday lets cost?
It depends on the MessageMind plan you choose, as each comes with its own channels, monthly credits and team members. The pricing page sets the plans out in full, and our team can match one to the number of Smoobu properties you manage.
Is MessageMind GDPR compliant for European holiday lets?
Yes. MessageMind keeps its data in the EU and works under GDPR, which matters to holiday let businesses across Europe, and Smoobu remains the record for every booking and guest. Door codes go to the guest whose booking they belong to.
Fewer evenings in the inbox, more time by the sea.
Every Smoobu guest hears back in their own language, at any hour, in your tone.