via Airbnb
Google Calendar
Salesforce
Stripe
RemoteLock
Education
AOSR
“+27% conversions”
Walter BalducciCommunications ManagerTrackHS AI guest messaging for every unit you manage.
MessageMind’s AI agent connects to Track and gets back to every Airbnb, Booking.com, Vrbo and direct guest within minutes, in Track and by text, email and phone. It books stays, sends access codes, opens work orders and answers homeowners, for portfolios of every size.
Updated
Trusted by teams worldwide
01Guest conversations
Every Track guest answered within minutes, day or night.
Guests write from Airbnb, Vrbo, Booking.com and your Track booking website, or text the office number. Within minutes each one hears back in the thread they used, with the right unit, stay dates and house rules, so guest services starts the morning with a clear queue.
- Answers in Track conversations and texts
- Email and phone calls covered too
- One condo or several hundred units
02Access codes
The access code and the unit details, the moment guests ask.
A family landing late for a ski week asks how to get into 214. Within minutes the AI agent replies with the access code saved on the reservation in Track, the garage pass and the way to the ski room, and resends a lost code after confirming the booking details.
- Access codes from the reservation
- Building notes for every unit
- Lost codes resent to verified guests
03Stays and changes
From the first question to checkout, in one thread.
New reservations start your welcome notes and check-in steps. Questions about other dates get live availability and the total for the unit, and the AI agent books the stay with a secure checkout link. Late checkouts and extra nights are added whenever the calendar allows.
- Reservations quoted and booked
- A secure checkout link for deposits
- Dates and guest counts changed in Track
What you can automate with Track.
AI automation for Track keeps a large portfolio moving, from guest questions and new reservations to access codes, work orders and owner updates.
Answers every guest
- Replies to Airbnb, Vrbo, Booking.com and website guests in Track within minutes, at any hour.
- Answers texts, emails and phone calls with the guest’s unit and stay dates in view.
Books and changes reservations
- Quotes the unit, dates and total in the conversation, then books the reservation in Track.
- Changes stay dates and guests on the reservation when the calendar allows.
- Answers website enquiries and leads and turns them into reservations.
- Marks check-ins and checkouts on the Track reservation, and cancels stays under your policy.
Collects payments
- Sends a secure checkout link to pay the deposit or the balance.
- Explains what is due on the folio, from fees to the remaining balance.
Manages access codes
- Creates, pauses and removes guest access codes for each reservation.
- Gives housekeepers and maintenance vendors codes tied to their work orders.
Runs housekeeping and maintenance
- Opens a housekeeping or maintenance work order the moment a guest reports a problem.
- Updates the guest when the work order is complete, with a note from your team.
Answers homeowners
- Answers homeowners’ questions about their unit’s bookings and statements.
- Books an owner stay on the unit calendar when the homeowner asks for dates.
Popular Track automations.
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Book a Track reservation from a website enquiry with a checkout link
Someone on your Track booking website asks about a three-bedroom near the beach for Labor Day weekend. Within minutes the AI agent checks what is free, quotes the unit and total and sends a secure checkout link, and the reservation is created in Track as soon as the deposit is paid.
Customer: Do you have a 3-bedroom near the beach for Labor Day weekend?
AI agent: Yes! Ocean Crest 3B is free Aug 29 to Sep 1. Here is your total and a secure link to book it.
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Approve a late checkout in Track when nobody arrives that day
A guest asks for a 1pm checkout on their last day. The AI agent looks at the unit’s next arrival in Track and, when the day is clear, adds the late checkout to the reservation, pushes back the housekeeping work order and replies with the new time.
Customer: Any chance of a 1pm checkout from 108 tomorrow?
AI agent: Nobody arrives in 108 tomorrow, so 1pm is yours. I’ve added it to your reservation.
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Answer homeowners asking about their Track unit’s bookings and statements
A homeowner texts to ask whether March is filling up at their condo and when the next statement is due. The AI agent reads the unit’s reservations and owner statements in Track, answers within minutes and books an owner stay when they ask for dates.
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Pause a guest access code in Track when a stay is cancelled
When a reservation is cancelled or cut short, the AI agent pauses the guest’s access code in Track straight away, confirms the change to the guest and restores the code if the stay is reinstated, so every unit opens for its booked guest on the booked dates.
Advanced Track automations.
Your website, calendars, locks, CRM and payments all work with Track, so new homeowners, cleans and repairs move along without anyone chasing a step.
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Sign new homeowners into Track with Salesforce, Google Calendar and Stripe
- A homeowner writes in your website chat to ask whether you could rent out their beach house.
- The AI agent explains your programme and books a walkthrough in your Google Calendar.
- Salesforce gets the owner as a lead, with the address, the bedrooms and the visit date.
- Once the management contract is signed, Stripe collects the onboarding fee for photography and linen.
- The owner record goes into Track, ready for the season’s first reservations.
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Release RemoteLock guest codes once Track housekeeping marks the unit ready
- A 10am checkout opens the housekeeping work order for the condo in Track.
- Your housekeeper gets a RemoteLock code for that clean, texted with the work order.
- When the work order is completed with photos, the arriving guest’s code goes live.
- If the clean finishes early, the AI agent texts the guest an early check-in offer.
- Every entry is logged against the reservation and the work order in Track.
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Fix a Booking.com guest’s broken air conditioning with a Track work order
- A Booking.com guest writes at 9pm that the air conditioning in their condo has stopped.
- Within minutes the AI agent replies in the Booking.com thread with two quick checks to try.
- Track opens a maintenance work order for your air conditioning contractor, with the unit and the photos.
- The contractor gets a one-time access code by text for the morning visit.
- When the contractor completes the work order, the guest hears back in the same thread.
Made for large vacation rental portfolios.
Slopeside condos, oceanfront houses and everything in between: every reply starts from Track’s own record of the reservation and the unit.
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Every channel in one Track queue
Airbnb, Vrbo, Booking.com and direct guests across hundreds of units reach one queue, and each answer carries that unit’s own notes.
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Every guest’s language, within minutes
A Spanish-speaking family or a group from Brazil gets an answer in their own language, and guest services reads the thread in English.
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Your guest services voice
Replies sound like your own desk, from the greeting and the sign-off to the way you explain parking passes and pool hours.
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Track stays the system of record
Reservations, units, folios and work orders live in Track, so every reply, checkout link and access code matches what your team sees.
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On-call staff for the hard calls
A damage claim, a refund request or a guest in distress goes to your on-call team, who see the reservation and every message before they reply.
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Guest services on any screen
Agents answer from Track or the MessageMind web app, and managers follow every thread from the MessageMind app on iOS and Android.
How the Track AI integration works.
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Connect Track (TrackHS)
Our team connects your Track account with your admin and checks units, codes and conversations together.
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The AI agent learns your units
Units, rates, reservations, folios and policies come from Track, plus each building’s notes and your saved replies.
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Guests and owners hear back
From the first day, booking-site guests, texts, emails, web chats and calls get replies within minutes.
At a glance
- Channels
- Airbnb, Vrbo, Booking.com, your Track booking website, SMS, email, web chat and phone calls
- Replies
- Within minutes, around the clock
- Bookings
- Reservations quoted, booked and changed in Track
- Payments
- Secure checkout links for deposits and balances
- Operations
- Access codes and housekeeping and maintenance work orders
- Setup
- Connected with your admin by our team
Already using TrackIQ in Track?
Keep it. TrackIQ gives your team conversational access to Track, so staff can ask questions and take action across the platform from anywhere. MessageMind’s AI agent works on the guest side of the same data: it answers guests and homeowners on every channel, books stays and opens the work orders your team then sees in Track.
- Guests answered within minutes on every booking site, text and phone
- Reservations, checkout links and access codes handled in the chat
- Work orders and homeowner answers ready for your team
Built for professional management companies.
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Beach and mountain managers
Hundreds of condos, cabins and homes, each with its own access steps and house rules.
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Multi-office operators
Several offices and destinations in one Track account, with one voice for every guest.
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Resorts and hotel operators
Rooms, villas and units across a resort, looked after from booking to checkout.
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Read the storyWorks with
Track with Booking.com, RemoteLock and Salesforce.
Booking.com guests get replies in their Booking.com thread, RemoteLock codes follow your housekeeping, and new homeowners land in Salesforce.
Vrbo
Phone callsMore vacation rental software integrations
Track (TrackHS) guides
Track (TrackHS) AI integration: questions and answers
Is there an AI agent for Track vacation rental software?
Yes. MessageMind’s AI agent runs on your Track (TrackHS) data: within minutes it replies on every booking site and by text, email and phone, books reservations, sends access codes, opens work orders and answers homeowners about their units.
Can AI answer vacation rental guests by text and phone?
Yes. A guest who texts the office, rings your reservations line or sends an email hears back with their unit and stay dates in view. Booking-site guests get replies inside their Airbnb, Vrbo or Booking.com thread, within minutes.
Can an AI agent book reservations and take deposits?
Yes. The AI agent quotes the unit, dates and total, creates the reservation in Track and sends a secure checkout link for the deposit or the balance. It also changes dates and guest counts whenever the calendar allows.
Does it create and send guest access codes?
Yes. Each reservation gets its own access code, which the AI agent creates, pauses or removes as plans change and sends with the unit’s check-in steps. Housekeepers and vendors get codes tied to their work orders.
Can it open housekeeping and maintenance work orders?
Yes. When a guest reports a problem, the AI agent opens the right work order on the unit with photos and notes, then updates the guest once your team or vendor marks it complete.
Can homeowners ask it about their bookings?
Yes. Homeowners get answers about upcoming reservations and their statements for their own unit, owner stays are booked on the calendar when they ask, and anything sensitive goes to your owner relations team.
Does it answer guests in Spanish and other languages?
Yes. Each guest gets replies in their own language, from Spanish and Portuguese to Mandarin and Hebrew, and your team can read each conversation in English at any time of day.
What does our team do to go live with Track?
Very little: our team connects your Track account with your admin, checks units, access codes and conversations together and loads your house rules and tone into the AI agent. You choose which channels it answers first.
How is AI guest messaging priced for large portfolios?
Your cost depends on the MessageMind plan and on how many guest conversations your units generate each month. The pricing page details each plan, and our team will size one to your portfolio and offices.
Can homeowners trust an AI agent with their statements?
Yes. Homeowners get answers about their own unit, every reservation, folio and owner statement stays in Track, conversations are kept on EU servers under GDPR, and access codes reach the guest on the reservation at the right moment.
Every unit answered, even after the office closes.
Track guests hear back within minutes at any hour, and your team starts each morning knowing what was promised overnight.