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Walter BalducciCommunications ManageriGMS AI guest messaging for every Airbnb, Vrbo and Booking.com stay.
MessageMind’s AI agent connects to iGMS and replies to your Airbnb, Vrbo, Booking.com and direct guests within seconds, from the iGMS inbox or on WhatsApp, SMS and email. It accepts booking requests by your rules, sends door codes with your guidebook and fills gap nights.
Updated
Trusted by teams worldwide
01Guest inbox
One iGMS inbox, and every Airbnb, Vrbo and Booking.com guest looked after.
Your iGMS inbox already gathers messages from all three booking sites. The AI agent answers each guest there in seconds, with the booking, the listing and your notes in view, and handles WhatsApp, SMS, email and web chat just as quickly.
- Every reply saved in the iGMS thread
- WhatsApp and SMS for guests who booked on your site
- Photos and arrival guides sent in the chat
02Booking requests
Booking requests and date changes handled by your rules.
Ruby asks on Airbnb whether four adults and a small dog can stay at the casita. The AI agent checks your house rules, answers her and accepts the booking request in iGMS because it fits. Requests outside your rules get a kind decline, and date-change requests follow the same rules.
- Requests accepted when they match your rules
- Polite declines with a clear reason
- Date-change requests judged the same way
03Arrival day
A door code and guidebook for every iGMS booking.
Each booking in iGMS can carry its own door code and guidebook link. On arrival morning the AI agent sends both with your parking and check-in notes, answers the questions that follow from the road and, once the guest has checked out, asks for a review.
- Each booking’s own code on arrival morning
- The guidebook link that belongs to each listing
- A review request once the guest has gone
What you can automate with iGMS.
AI automation for iGMS takes care of the guest side of every listing: replies, booking requests, extra nights, arrivals, reviews and tasks, written in your voice and saved in iGMS.
Answers every guest
- Picks up Booking.com messages in iGMS as quickly as Airbnb, Vrbo and direct ones.
- Sends photos, maps and arrival guides in the thread when a guest asks how to find the place.
- Answers WhatsApp, SMS, email and phone calls with the guest’s iGMS booking in view.
Handles booking requests
- Accepts or declines Airbnb booking requests and date-change requests by the rules you set.
- Takes direct bookings in the chat at your iGMS calendar price and cancels them when a guest asks.
Sells more nights
- Offers extra nights and gap nights at your price and sets the iGMS calendar to match.
- Sends Stripe payment links for direct stays and confirms the booking once the guest has paid.
Prepares every arrival
- Sends the guidebook link and the door code saved for each booking at the hour you choose.
- Shares check-in times, parking spots and Wi-Fi details from your own listing notes.
Follows up after checkout
- Requests a review once the guest leaves and writes your review of each guest in your words.
- Replies to the reviews guests leave on Airbnb, thanking them by name for their stay.
Keeps your team moving
- Creates a cleaning or maintenance task in iGMS the moment a guest reports an issue.
- Tells your cleaner when a guest leaves early, asks for fresh towels or extends a stay.
Popular iGMS automations.
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Accept Airbnb booking requests in iGMS that fit your house rules
A booking request comes in for three adults arriving late. The AI agent reads the listing’s house rules and the guest’s message, asks about anything missing, then accepts the request in iGMS or declines it kindly with a reason. Borderline requests wait for you with a short summary.
Customer: We’re three adults landing late, around 11pm on the 3rd. Is that ok?
AI agent: Late arrivals are easy with the keypad, so I’ve accepted your request. Your code comes on the morning of the 3rd.
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Send iGMS guests their door code and guidebook on arrival morning
At nine on arrival day, the AI agent sends the door code saved on the booking, the guidebook link and the parking notes in the guest’s thread. A guest who writes again from the road gets the same details in seconds.
Customer: About an hour out, which gate do we use?
AI agent: The north gate off Yucca Lane. Code 4417 opens the front keypad, and the guidebook shows the drive in.
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Sell iGMS gap nights to guests asking about nearby dates
A guest booked for Friday and Saturday asks whether Thursday is free too. The AI agent sees Thursday sitting empty between two stays, offers it at your gap-night price, sets that price on the iGMS calendar and accepts the date change as soon as the guest sends it.
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Open an iGMS cleaning task when a guest reports a problem
A guest writes that the coffee machine has stopped working. The AI agent thanks them, opens a task in iGMS with their photo and the listing, and tells the guest when someone will drop by, so your cleaner or handyman arrives knowing what to bring.
Advanced iGMS automations.
These automations join iGMS to Instagram, HubSpot, Stripe, igloohome and your phone line, from a first enquiry to a hot tub repaired the next morning.
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Turn Instagram DMs into paid iGMS direct stays with HubSpot and Stripe
- Someone replies to your cabin reel on Instagram, asking about a long weekend in October.
- The AI agent checks the iGMS calendar and quotes the three nights at your direct price.
- HubSpot gets a contact and a deal holding the dates, the party size and the quote.
- A Stripe payment link follows in the DM, and the guest pays for the stay.
- Once Stripe confirms, the booking lands in iGMS and the HubSpot deal closes as won.
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Give each iGMS booking an igloohome PIN and send it with the guidebook
- A new Airbnb booking for the Desert Willow casita appears in iGMS for Friday.
- The AI agent creates an igloohome PIN for those dates, which works with no Wi-Fi at the casita.
- It saves the PIN as the door code on the iGMS booking, beside the guidebook link.
- On Friday morning both reach the guest in their Airbnb thread, with the dirt-road directions.
- After checkout the PIN expires on its own, and your cleaner’s turnover task waits in iGMS.
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Turn a late-night hot tub call into an iGMS task and Google Calendar visit
- A Vrbo guest rings your number at 10pm because the hot tub has gone cold.
- The AI agent answers, finds their stay in iGMS and talks them through the reset steps.
- When the reset fails, it opens a maintenance task in iGMS with the call summary.
- Your hot tub technician gets a visit in Google Calendar for eight the next morning.
- The guest hears the visit time in their Vrbo thread, and the task closes once fixed.
Made for iGMS hosts and co-hosts.
Whether you host three cabins yourself or co-host for owners, the AI agent takes the everyday guest questions off your phone.
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Three booking sites, one way of answering
Airbnb, Vrbo and Booking.com guests, plus people booking on your own site, all hear the same friendly host, whichever thread they wrote in.
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Answers while you turn over a cabin
You are halfway through a clean when a guest at another listing asks about the trailhead, and they get a reply in seconds from your notes.
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Your voice on every listing
The same greeting, the same sign-off and the directions you would give, so guests hear the host they booked, not a script.
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Knows every booking in iGMS
Guest names, dates, party size, door codes and guidebook links come from iGMS, so nobody repeats what they already told Airbnb.
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Damage and refunds go to your co-host
A damage question, a refund request or an upset guest goes to you or your co-host with the whole conversation attached.
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Answer from anywhere
Co-hosts and cleaners pick up any iGMS conversation on their phones between turnovers, with the booking and the guest’s details beside it.
How the iGMS AI integration works.
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Connect iGMS
Our team links your iGMS account with you and agrees the rules for booking requests, door codes and reviews.
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The AI agent learns your listings
Bookings, listings, door codes, guidebook links and calendar prices come from iGMS, and your house rules and tone come from you.
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Go live on every booking site
Airbnb, Vrbo, Booking.com and direct guests are answered from day one, with WhatsApp, SMS, email and calls alongside.
At a glance
- Channels
- Airbnb, Vrbo and Booking.com threads, your own site, WhatsApp, SMS, email, web chat and calls
- Bookings
- Requests accepted by your rules, date changes, direct stays and gap nights
- Arrivals
- A door code and guidebook link for every booking
- Payments
- Stripe links for direct stays from Instagram or your site
- Your team
- Co-hosts and cleaners in one inbox on web, iOS and Android
- Setup
- Our team links iGMS with you, listing by listing
Already using AI replies in iGMS?
Keep them. The AI-powered inbox in iGMS suggests replies and can answer guests by itself. MessageMind’s AI agent works beside it on the jobs around the inbox: phone calls and WhatsApp, booking requests and gap nights by your rules, Stripe-paid direct stays and tasks for your cleaners.
- Guests who ring or message on WhatsApp, answered with their iGMS booking open
- Booking requests, date changes and gap nights handled by your rules
- Direct stays paid by Stripe link and booked straight into iGMS
Built for Airbnb-first hosts.
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Hands-on Airbnb hosts
Run a few cabins or flats yourself and stop answering the same questions at midnight.
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Co-hosting businesses
Look after owners’ listings in one voice, with every booking request judged by the same rules.
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Hosts growing direct bookings
Turn Instagram and website enquiries into direct iGMS stays, paid by Stripe link.
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iGMS with Airbnb, igloohome and Stripe.
Airbnb guests get their igloohome PIN in the thread they booked in, and direct guests pay through Stripe before the stay lands in iGMS.
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iGMS AI integration: questions and answers
Is there an AI agent that works with iGMS?
Yes. MessageMind’s AI agent works with iGMS: it reads your bookings, listings and calendar, answers guests from Airbnb, Vrbo, Booking.com and your own site, and handles booking requests, door codes, gap nights and reviews for you.
Can AI reply to Airbnb guests automatically?
Yes. Each new message in your iGMS inbox gets a reply in seconds, day and night, written from the booking, the listing and your house rules. You pick the topics it answers alone, and every reply stays in the guest’s Airbnb thread.
Does it answer Booking.com and Vrbo guests too?
Yes. Booking.com and Vrbo messages arrive in the same iGMS inbox as Airbnb ones, and each guest is answered in their own thread with their booking in view. Direct guests can also write on WhatsApp, SMS or email, or simply ring you.
Can it accept or decline booking requests for me?
Yes. The AI agent reads each Airbnb booking request against the house rules you set, such as party size, pets or events, and accepts or declines it in iGMS. Date-change requests go through the same rules, and close calls wait for you.
Will guests get their door code and guidebook automatically?
Yes. The door code and guidebook link saved on each iGMS booking reach the guest at the hour you pick, usually on arrival morning, with parking and check-in notes. A guest who asks again later gets them straight back in the thread.
Can it write my Airbnb review replies?
Yes. When a review comes in, the AI agent writes a reply in your tone that thanks the guest by name and mentions their stay. It also writes your review of each guest after checkout, ready to post or to check first.
Can co-hosts follow chats in other languages?
Yes. Guests are answered in the language they write in, from Spanish and French to German and Korean, using your own listing notes. Your team sees each message with a translation, so a co-host can step in whatever the language.
What does getting started with iGMS involve?
A conversation with our team. We link your iGMS account with you, go through your listings, house rules and the way you like to write, and agree which booking sites the AI agent answers first. Your guests keep messaging exactly as they do today.
What does MessageMind cost for an iGMS host?
That depends on the plan you choose, its channels, monthly credits and team seats. Our pricing page shows every plan side by side, and our team can suggest the right one for the number of iGMS listings you run.
Is it safe to let an AI agent see our bookings?
Yes. MessageMind runs on servers in the EU under GDPR, iGMS stays the record for every booking and guest, and each door code goes out in the thread of the booking it belongs to.
Your iGMS inbox, answered before you wake.
Show us one of your iGMS listings, and we’ll show you how the AI agent answers its guests.