via Airbnb
Salesforce
Stripe
Ultraloq
Education
AOSR
“+27% conversions”
Walter BalducciCommunications ManagerHostex AI guest messaging for every site you sell on, from Airbnb to Agoda.
MessageMind’s AI agent connects to Hostex and answers Airbnb, Booking.com, Vrbo, Expedia and Agoda guests in their own thread, plus WhatsApp and calls, in any language. It sends special offers and pre-approvals, shares lock codes, moves dates and replies to reviews.
Updated
Trusted by teams worldwide
01Every booking site
Airbnb, Booking.com, Vrbo, Expedia and Agoda guests, one AI agent.
Hostex gathers each site’s messages in one inbox, and the AI agent answers every guest there in seconds, in the language they write in, with the reservation, the listing and your knowledge base in view. Guests who prefer WhatsApp, SMS, email or a call reach the same agent.
- Expedia and Agoda guests answered in their thread
- Answers drawn from your Hostex knowledge base
- WhatsApp, SMS and calls reach the same agent
02Special offers
Airbnb enquiries turned into bookings with special offers.
Haruka asks on Airbnb whether the suite is free for two in early April. The AI agent checks the Hostex calendar and your rules, pre-approves her in seconds and, for guests who ask about a longer stay, sends a special offer at the rate you allow, so good enquiries become bookings.
- Pre-approvals for guests who fit your rules
- Special offers at the rates you allow
- Booking requests accepted or declined for you
03Arrival
Lock code and arrival details saved on every Hostex reservation.
The AI agent saves the lock code and arrival notes in each reservation’s check-in details, shares them on arrival morning in the guest’s thread and answers the questions that follow. After checkout it writes your review of the guest and replies to the one they leave.
- Check-in details kept on the reservation
- Codes shared on the morning of arrival
- Guest reviews written after checkout
What you can automate with Hostex.
AI automation for Hostex handles the guest side of every listing on every site you sell on, from the first enquiry and special offer to the review, all saved in Hostex.
Answers every guest
- Answers Airbnb, Booking.com, Vrbo, Expedia and Agoda guests inside the Hostex inbox within seconds.
- Answers from your Hostex knowledge base so every reply matches your house details.
- Replies in the guest’s own language, from Japanese and Thai to Spanish and German.
Turns enquiries into bookings
- Accepts or declines booking requests and sends Airbnb pre-approvals and special offers.
- Takes direct bookings in the chat and confirms them in Hostex, with a Stripe payment link.
- Creates Booking.com promotions in Hostex for quiet dates and switches them off once they fill.
Changes stays
- Shifts a stay to new dates or adds a night when the Hostex calendar shows them free.
- Adds a conversation note for your team whenever a stay changes or a guest asks for help.
Prepares every arrival
- Saves the lock code and arrival details on the reservation and shares them at the right moment.
- Sends Wi-Fi, parking and house rules when guests ask, straight from your listing details.
Follows up after checkout
- Writes your review of every guest in Hostex and answers the reviews they leave, in your tone.
- Asks happy guests for a review while the stay is still fresh in their mind.
Keeps your team moving
- Turns a guest’s photo of a problem into a cleaning or maintenance task in Hostex.
- Tells your cleaners the moment a reservation is moved, extended or cancelled.
Popular Hostex automations.
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Send an Airbnb special offer from Hostex for a long stay
A guest enquires on Airbnb about six nights in April and asks for a better rate. The AI agent checks the Hostex calendar, applies the long-stay discount you allow and sends a special offer in the thread, then follows up kindly if the offer sits there for a day.
Customer: Could we do six nights from the 3rd for a little less?
AI agent: Happy to! I’ve sent you a special offer for six nights at our long-stay rate. It’s waiting in this thread.
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Share the lock code from Hostex check-in details on arrival day
On the morning of arrival, the AI agent takes the lock code from the reservation’s check-in details in Hostex and sends it with your parking and Wi-Fi notes in the guest’s thread. A guest landing at midnight who asks again gets the same details within seconds.
Customer: We land at midnight. Will the code still work that late?
AI agent: Yes, your code works any time from 4pm, and the porch light switches on as you walk up.
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Reply to every Hostex review and write your guest reviews
After checkout the AI agent writes your review of each guest from the notes of their stay. When the guest’s own review arrives on Airbnb, Booking.com or Expedia, it drafts a reply that thanks them by name, mentions a detail of the stay and answers any concern calmly.
Advanced Hostex automations.
Hostex reservations, calendars and check-in details drive these automations with Gmail, Salesforce, Stripe, Ultraloq, Booking.com and WhatsApp, from a New Year villa stay to a quiet week that fills.
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Turn a Gmail villa enquiry into a Hostex booking with Salesforce and Stripe
- A past direct guest emails your concierge address about the beach villa for New Year.
- The AI agent checks the Hostex calendar and replies in Gmail with the nightly rate and fees.
- Salesforce gets an opportunity on the guest’s account, next to their past stays.
- Stripe takes payment for the stay by link and holds the security deposit from the day before arrival.
- The paid reservation lands in Hostex, and Salesforce marks the opportunity closed won.
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Give Hostex guests an Ultraloq code saved in their check-in details
- An Airbnb or Agoda reservation for the Kaimana Suite arrives in Hostex.
- The AI agent adds an Ultraloq code for the stay, live from check-in to checkout.
- It saves the code in the reservation’s check-in details, where your team can see it.
- On arrival morning the guest gets it in their booking thread, with the parking notes.
- When Ultraloq reports a low battery, Hostex gets a task for your maintenance team.
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Fill a quiet Hostex week with a Booking.com promotion and WhatsApp offers
- Hostex shows four empty nights next week at Diamond Head Cottage.
- The AI agent asks you on WhatsApp whether to run a Booking.com promotion for those nights.
- You reply yes, and the promotion goes live on Booking.com through Hostex.
- Past direct guests who opted in get a WhatsApp note offering the same dates.
- Once the week fills, the AI agent switches the promotion off and welcomes each new guest.
Made for hosts who sell on every site.
From one Honolulu suite to a portfolio across Bangkok and Sydney, each Hostex listing gets answers that fit its guests and its house rules.
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Five booking sites, one standard of care
Guests from Expedia and Agoda get the same quick, friendly answers as Airbnb and Booking.com guests, inside the thread they booked through.
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Answers in every time zone
International guests write just after they land or right before they fly, and hear back in seconds, whatever the hour in Hawaii.
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Your knowledge base, your tone
Replies follow your tone and your Hostex knowledge base, from Wi-Fi and parking to house rules and the best beach nearby.
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The reservation behind every reply
Dates, guests, check-in details and lock codes come from the Hostex reservation, so each answer matches the stay it belongs to.
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Your team for the serious moments
Complaints, damage, refunds and emergencies go to the right teammate with the whole conversation, so nobody asks the guest twice.
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Operations on the move
Your operations team replies to any Hostex guest from a phone between turnovers and check-ins, with the reservation and check-in details on screen.
How the Hostex AI integration works.
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Connect Hostex
With you, our team connects Hostex and settles the rules for offers, date changes, codes and reviews.
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The AI agent learns your houses
Reservations, calendars, check-in details and your knowledge base come from Hostex, plus the tone you want guests to hear.
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Answer every site from the first day
Airbnb, Booking.com, Vrbo, Expedia and Agoda guests hear back in seconds, with WhatsApp, SMS and calls alongside.
At a glance
- Booking sites
- Airbnb, Booking.com, Vrbo, Expedia, Agoda and your Hostex direct booking site
- Languages
- Each guest’s own language, from Japanese to Portuguese
- Bookings
- Requests, pre-approvals, special offers, date changes and direct stays
- Arrivals
- Lock codes and arrival details saved on each reservation
- Payments
- Stripe links and security deposit holds for direct stays
- Your team
- Cleaning tasks, notes and shared threads on web, iOS and Android
Already using HostGPT in Hostex?
Keep it. HostGPT answers guests from your knowledge base and past conversations, alerts staff when a question needs a person and flags unhappy guests early. MessageMind’s AI agent works alongside it and adds WhatsApp, SMS and phone calls, direct bookings paid by Stripe link, and actions across your locks, CRM and calendars.
- Calls, texts and WhatsApp messages answered with the Hostex reservation in view
- Direct bookings with Stripe payment links and deposit holds
- Smart locks, your CRM and your calendars working in the same conversation
Built for multi-channel hosts.
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Hosts on Agoda, Expedia and Airbnb
Answer guests from every market in their own language, whatever site they found you on.
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Property managers and co-hosts
Run many owners’ listings with tasks, notes and reviews handled the same way.
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Villa owners taking direct stays
Turn email and WhatsApp enquiries into Hostex bookings with Stripe deposits.
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Hostex AI integration: questions and answers
Which AI agent works with Hostex?
MessageMind’s AI agent works with Hostex. It reads your reservations, calendars, check-in details and knowledge base, answers guests on Airbnb, Booking.com, Vrbo, Expedia and Agoda, and handles special offers, date changes, lock codes and reviews.
Can AI send Airbnb special offers and pre-approvals?
Yes. When an enquiry fits your rules, the AI agent pre-approves the guest or sends a special offer at the price you allow, straight from Hostex, and follows up in the thread. Booking requests are accepted or declined by the same rules.
Does it answer Agoda and Expedia guests?
Yes. Agoda and Expedia messages arrive in your Hostex inbox next to Airbnb, Booking.com and Vrbo, and each guest is answered in their own thread, in seconds, with the reservation and your house details in view.
Will Japanese and Thai guests get replies in their language?
Yes. The AI agent replies in whatever language the guest writes in, using the same knowledge base and tone, and your team sees each message with a translation so anyone can join the conversation.
Can it change dates or add a night to a reservation?
Yes. When the Hostex calendar is free, the AI agent moves the dates or adds the night on the reservation, explains any change in price, leaves a note for your team and confirms the new stay to the guest.
Will guests get their lock code automatically?
Yes. The lock code and arrival details saved in each reservation’s check-in details go to the guest on arrival morning, in their own thread. With a connected lock such as Ultraloq, the AI agent creates the code for the stay first.
Can it write guest reviews and reply to reviews?
Yes. After checkout the AI agent writes your review of each guest from the notes of their stay, and when their review arrives it drafts a reply that thanks them, mentions a detail of the stay and answers any concern calmly.
What happens on day one with Hostex?
Our team links your Hostex account with you, reads through your knowledge base and listings together, and agrees your rules for offers, codes and reviews. Guests carry on writing where they booked, and the replies simply arrive faster.
How does MessageMind pricing work for Hostex hosts?
It comes down to the MessageMind plan you choose and the channels, monthly credits and team members included. Our pricing page compares the plans, and our team can help you pick one for the number of Hostex listings you run.
Is guest data stored in the EU?
Yes. MessageMind is hosted on EU servers and follows GDPR, Hostex stays the record for every reservation and guest, and each lock code goes to the guest of that reservation in their own booking thread.
From Agoda to Airbnb, every Hostex guest answered.
Special offers, lock codes and reviews handled in your tone, day and night.