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Walter BalducciCommunications ManagerAI receptionist for Praktika: booked, shifted or cancelled from the chat.
MessageMind’s AI receptionist connects to Praktika and answers calls, SMS, WhatsApp, Messenger, email and web chat, booking, shifting and cancelling appointments in the Praktika diary from live free times. It sends recalls and reminders, follows up treatment quotes and adds new patients as they book.
Updated
Trusted by teams worldwide
01Every channel
Each call and chat leads back to the patient’s Praktika file.
Some patients ring, others text, WhatsApp or send a DM on Instagram or Messenger. Whichever they pick, the AI receptionist finds them in Praktika before anything is booked or shifted, and adds anyone new with their details on the spot.
- Calls picked up, day and night
- Matched to their own Patient File
- Newcomers added as they book
02Live diary
Live free times from Praktika, offered in the first reply.
As soon as a patient asks, the AI receptionist checks the Praktika diary for gaps with the dentist or hygienist they want and books the one they choose. Shifting or cancelling works the same way: read back first, saved after a yes.
- Gaps shown for each practitioner
- Shifts and cancellations in the same thread
- Every change read back in writing
03Quotes and treatment plans
Treatment quotes followed up until the first visit is booked.
After a consultation, patients often sit on a quote. The AI receptionist checks in a few days later, answers questions about the plan, health fund rebates and payment options from your notes, and books the first appointment in Praktika when they are ready.
- A friendly check-in after every quote
- Health fund and payment questions answered
- First treatment visit booked in Praktika
What the AI receptionist covers in Praktika.
AI automation for Praktika takes on the calls, texts and follow-ups around your diary, from a first booking to the quote that turns into treatment.
Answers every patient
- Answers calls, SMS, WhatsApp, Instagram, Messenger, email and web chat in seconds, seven days a week.
- Matches each patient to their Praktika file and adds new patients as they book.
Books and shifts appointments
- Offers live gaps in the Praktika diary by dentist, hygienist and appointment type.
- Shifts or cancels appointments in the chat, reads the change back and saves it after a yes.
- Books at every location when your practice runs more than one clinic.
Brings patients back
- Turns automated recall reminders into booked check-ups with a single reply.
- Follows up missed appointments with new times while the patient still has their diary open.
- Checks in after a quote and books the first treatment appointment when the patient is ready.
Confirms every visit
- Confirms every booking made in Praktika, online or at the desk, in the patient’s own chat.
- Reminds patients on WhatsApp or SMS before each visit and handles shifts and questions in that chat.
- Shares your Praktika online forms so new patients finish them before arriving.
Explains costs and cover
- Answers dental membership plan questions for patients without private health insurance.
- Explains claiming on the day, gap payments and payment options in your practice’s words.
Popular Praktika automations.
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Shift a Praktika appointment around a work clash in one chat
A patient texts that a meeting has landed on their check-up. The AI receptionist offers the next gaps with the same dentist, shifts the appointment once they pick one and reads the new time back, while Praktika shows the old slot free for someone else.
Customer: Something’s come up Thursday arvo, can I move my clean?
AI agent: No worries, Liam! Dr Tran has Friday at 7:50am or Monday at 4:10pm. Which suits?
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Follow up a crown quote and book the first appointment
Three days after a consultation, the AI receptionist messages the patient about their crown quote. It answers questions about the steps, health fund rebates and payment options from your notes, then books the preparation appointment in Praktika the moment they decide to go ahead.
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Book a Saturday caller in as a new Praktika patient
A new patient rings on Saturday morning while the practice is closed. The AI receptionist answers, adds them to Praktika, books the first suitable check-up and texts your online forms, so reception starts Monday with a booked patient and their history done.
Advanced Praktika automations.
Praktika keeps the diary while quizzes, calendars and email do the legwork, from a curious website visitor to a health fund receipt.
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Turn a ScoreApp smile quiz into a paid Praktika consultation with Stripe
- A visitor takes your “Are clear aligners right for me?” quiz, built in ScoreApp.
- Within seconds, quiz takers who opted in get a WhatsApp message about their result.
- The AI receptionist answers questions on timing, steps and payment options, then offers consultation times.
- A Stripe link collects the consultation fee, and the booking lands in the Praktika diary.
- The quiz answers travel with the booking, so the dentist starts the consultation already briefed.
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Fill a visiting orthodontist’s Praktika clinic day from Google Calendar and SMS
- Your visiting orthodontist adds next month’s clinic day to the shared Google Calendar.
- The AI receptionist texts every patient waiting for an orthodontic review with times that day.
- Replies are booked into the orthodontist’s Praktika sessions until the day is full.
- Patients who miss out are offered the following visit and keep their place on the list.
- The evening before, the orthodontist’s Google Calendar shows the day’s full patient list.
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Send Praktika receipts with item numbers by Gmail for health fund claims
- A patient messages on WhatsApp asking for a receipt with item numbers for their health fund.
- The AI receptionist confirms who they are and finds the right invoice in Praktika.
- It emails the itemised receipt from your practice Gmail and says so in the chat.
- If the fund wants a treatment quote as well, the AI receptionist sends that too.
- Reception sees every receipt request handled in the shared inbox, with nothing to look up.
An easier day behind the Praktika front desk.
What reception notices once patients are answered from the Praktika diary.
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Who is free, and when
The AI receptionist sees which dentist or hygienist has a gap in Praktika today, so patients can stay with the one they always see.
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Shifted, and the old gap reopened
When plans change, the patient picks a new time in the chat; Praktika updates after their yes and the old time opens up for someone else.
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Relaxed, like your front desk
Dentists’ names, appointment types and practice details come from Praktika, so replies sound as easy-going as a chat at reception.
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Checked before every change
The AI receptionist confirms the patient against their Praktika file first, and MessageMind keeps every conversation on EU servers under GDPR.
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Clinical calls stay with your dentists
A patient describing a chipped tooth is booked in and handed over with the full chat. Your dentists make the clinical decisions; the AI receptionist takes care of bookings and questions.
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The new time, in writing
Every booking or shift is confirmed in the chat, so the patient has the day and time to hand and can ask about it whenever they like.
How the Praktika AI integration works.
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Connect Praktika
Once Praktika is linked, our team walks through your sessions, practitioners and appointment types with you.
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Add your practice know-how
Sessions and practitioners come from Praktika, while your fees, quote follow-up rules, health fund details and tone come from you.
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Start answering
Calls, texts, WhatsApp, Messenger and web chat are answered from day one, and each booking lands in the Praktika diary.
At a glance
- Channels
- Calls, SMS, WhatsApp, Instagram, Messenger, email and web chat
- Appointments
- Booked, shifted and cancelled from live free times
- Follow-ups
- Recalls, missed visits and open treatment quotes
- Payments
- Claiming and gap questions answered, payment links in the chat
- Markets
- Dental practices across Australia and New Zealand
- Your team
- One inbox for every chat, at the desk or on the go
Made for Praktika practices in Australia and New Zealand.
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General practices
Calls answered while you treat, and recall texts that fill the diary without a ring-around.
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Specialist practices
Visiting and in-house specialists get full clinic days, with waiting patients booked by text.
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Multi-location groups
One AI receptionist books at every clinic you run on Praktika, from a single number.
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Praktika AI receptionist: questions and answers
Is there an AI receptionist for Praktika?
Yes. MessageMind’s AI receptionist keeps the Praktika diary moving from the phone, SMS, WhatsApp, Messenger, email and web chat: it books, shifts and cancels appointments, sends recalls and reminders, follows up quotes and adds new patients as they book.
Can AI answer the phones at a dental practice?
Yes. Every call is answered in a natural voice, whether reception is busy, at lunch or home for the night. The AI receptionist books or shifts the appointment on the call, sends a text with the details and leaves a short summary for the team.
Do patients have to call, or can they message instead?
Messaging works just as well. Patients write to your number on WhatsApp or SMS, pick a time from the live Praktika diary and get the confirmation in the same thread, where reminders and any changes follow too.
Can patients shift or cancel their own Praktika booking?
Yes. They can shift it to another free time or cancel in the same chat, and Praktika updates the moment they confirm. The freed time goes straight to the next patient who wants an earlier visit.
Does it follow up treatment quotes?
Yes. A few days after a consultation, the AI receptionist checks in about the quote, answers questions on the steps, health fund rebates and payment options from your notes, and books the first appointment once the patient is ready to go ahead.
Can patients book their check-up straight from a recall text?
Yes. Patients due a check-up get a text with times from their usual dentist, and one reply books it in Praktika. Missed appointments are followed up the same day with fresh times.
Can it explain membership plans and health fund claiming?
Yes, in your practice’s words. It tells patients without private health insurance what your dental membership plan includes and how to join, and explains claiming on the day for those with extras cover. A question about a specific claim goes to your team.
Does it work for dental practices in New Zealand?
Yes. It works the same way for Praktika practices in New Zealand as in Australia, with replies in your local words for funding and cover. A patient with an accident injury is booked in and passed to your team for the ACC paperwork.
Is there a plan sized for a small Praktika practice?
Yes. You pay for the MessageMind plan that fits your practice, shaped by your channels and how many conversations you expect. Each plan is described on our pricing page, and our team can recommend one for the size of your practice.
Is it safe to share health details in the chat?
Yes. MessageMind keeps conversations on servers in the EU and handles them under GDPR, while Praktika stays the record for every patient and appointment. The AI receptionist confirms who it is speaking with before it changes anything.
Every Praktika patient, sorted in a single conversation.
Book a demo, and we’ll show how your Praktika diary takes bookings from calls and chats.