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Walter BalducciCommunications ManagerCore Practice AI receptionist: booked in while the front desk is flat out.
MessageMind’s AI receptionist connects to Core Practice and answers calls, SMS, WhatsApp, Messenger and web chat, booking check-ups and cleans straight into the Appointment Book. It sends recalls and reminders, collects new patient forms and answers health fund and membership plan questions, day and night.
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Trusted by teams worldwide
01Phone and SMS
Core Practice patients answered while your team is chairside.
The AI receptionist picks up the calls your front desk misses, plus SMS, WhatsApp, Instagram, Messenger, email and web chat. It looks each patient up in Core Practice before booking, adds anyone new, and answers everyday questions about parking, fees and health funds.
- Busy lines and lunch breaks covered
- Each patient matched to their Core Practice record
- First-time patients added with their details
02Appointment Book
Check-ups and cleans booked straight into the Appointment Book.
Patients choose from the times your practice opens up in Core Practice, by dentist, hygienist or oral health therapist. The AI receptionist reads the booking back, saves it when the patient agrees and sends a confirmation to the chat they used.
- Times you publish for every practitioner
- Booking read back before it is saved
- Confirmation sent to the same chat
03Recalls and reminders
Recalls and reminders patients answer in one text.
When a patient is due for their check-up and clean, the AI receptionist texts times with their usual dentist and books the one they reply with. Reminders work the same way: confirm, move or cancel in a single message, and Core Practice updates on its own.
- Recall replies booked straight away
- Moves handled in the reminder thread
- Missed visits followed up the same day
What your AI receptionist handles in Core Practice.
AI automation for Core Practice handles the phone, the texts and the follow-ups that keep a dental diary full, with every booking saved in your Appointment Book.
Answers every patient
- Picks up calls, SMS, WhatsApp, Messenger, Instagram, email and web chat in seconds, around the clock.
- Finds each patient in Core Practice and creates new patients as they book.
- Answers questions about claiming on the day, gap payments and your fees.
Books and changes appointments
- Offers the times your practice publishes in Core Practice, by practitioner and appointment type.
- Moves or cancels appointments by text and frees the time for someone else.
- Books across every location when your group runs several clinics.
Brings patients back
- Sends recall reminders that book the next check-up and clean from a single reply.
- Follows up missed appointments with new times before the day is out.
- Fills late cancellations with patients who asked for an earlier time.
Confirms every visit
- Sends a confirmation to the patient’s own chat for every Core Practice booking, wherever it was made.
- Sends appointment reminders on WhatsApp or SMS and handles the reply in the same chat.
- Shares your new patient forms so they are completed before the first visit.
Explains fees and plans
- Answers dental membership plan questions, from what is covered to how to join.
- Sends a secure Stripe payment link for deposits and account balances.
Popular Core Practice automations.
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Answer the lunchtime phone rush and book into Core Practice
Between noon and two, calls pile up while reception checks patients in and out. The AI receptionist answers each one, finds or adds the patient in Core Practice, books a time you have opened up and texts a confirmation, so nobody hangs up and rings the practice down the road.
Customer: Hi, can I get a check-up and clean next week? Any morning works.
AI agent: Sure thing, Chloe! Dr Lim has Tuesday at 8:30am or Wednesday at 10:15am. Which one?
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Book the six-monthly check-up and clean from one recall text
When a patient is due, the AI receptionist sends a friendly SMS with two or three times from their usual dentist. A one-word reply books it in Core Practice, the confirmation lands in the same thread, and a reminder follows the day before.
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Answer health fund and gap questions before patients book
Patients often ask what their health fund covers or what the gap will be. The AI receptionist explains how claiming on the day works at your practice, what your membership plan includes for people without extras cover, and books the visit once they are happy.
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Send new patient forms straight after a Core Practice booking
Once someone new books, the AI receptionist sends your online patient forms in the same chat, so medical history, health fund details and consent are done before they arrive. A reminder the day before tells them where to park and what to bring.
Advanced Core Practice automations.
Core Practice works alongside the tools your practice already runs, from a second opinion on WhatsApp to a mine site up north.
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Sell paid second-opinion consultations in Core Practice with HubSpot and Stripe
- A patient quoted for a full set of veneers elsewhere asks on WhatsApp for a second opinion.
- The AI receptionist explains how the visit works, then creates a HubSpot contact and deal.
- A Stripe link takes the consultation fee, and the visit is booked in Core Practice.
- The patient sends their existing quote and X-rays in the chat, ready for the dentist.
- After the visit, the HubSpot deal moves to accepted or follow-up, and the next check-in is scheduled.
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Run a Christmas break emergency roster across Core Practice clinics with Google Calendar
- Your clinics close between Christmas and New Year, and the on-call roster lives in Google Calendar.
- Every call to any clinic reaches the AI receptionist, which checks who is on call that day.
- It books the emergency into that dentist’s Core Practice sessions at the clinic that is open.
- An SMS sends the address, parking and what to bring, and the dentist gets a summary.
- Callers with non-urgent problems are booked for the first week back in January.
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Book FIFO workers into Core Practice around their rosters on WhatsApp
- A mine worker on a two-weeks-on roster messages on WhatsApp from camp after a shift.
- The AI receptionist asks when their next week home starts and checks Core Practice for those days.
- It books the check-up, clean and any follow-up treatment in the same week off.
- An SMS reminder arrives the day they fly home, with the practice address.
- If the roster changes, they move everything in the same WhatsApp thread.
Less juggling at the Core Practice front desk.
What changes once calls and texts are answered from your Appointment Book.
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Dentists, hygienists and OHTs in one view
The AI receptionist sees who has time in the Appointment Book, so patients can stick with their regular dentist or grab the first opening.
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In the book while they wait
The appointment is in Core Practice before the call ends or the chat closes, with no callback and nothing left for reception to chase.
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Your practice’s easy-going voice
Replies use your dentists, appointment types and practice details from Core Practice, and keep the relaxed tone patients know from your front desk.
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Records handled with care
MessageMind is hosted in the EU and works under GDPR, checks each patient before a change and keeps Core Practice as the source of truth.
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Toothache goes to the dentist
A cracked filling or a swollen gum is booked in and passed on with the whole chat. Every clinical decision stays with your dentists, and the AI receptionist keeps the front desk moving.
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What time am I in?
Patients text to check their appointment and get the day, time and dentist from Core Practice, with no need to ring the practice.
How the Core Practice AI integration works.
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Connect Core Practice
Our team links Core Practice with you and checks each location, practitioner and appointment type before anything goes live.
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Share your practice rules
Session times and practitioners come from Core Practice; your fees, health fund details, membership plan and tone come from you.
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Switch on your channels
Phone, SMS, WhatsApp, Messenger and web chat start answering, and every booking lands in the Appointment Book.
At a glance
- Channels
- Phone calls, SMS, WhatsApp, Messenger, web chat and email
- Bookings
- Check-ups, cleans and new patient visits, booked and changed
- Patients
- New and returning, insured or on a membership plan
- Payments
- Stripe links for deposits and account balances
- Locations
- Every clinic in your group, from one number
- Your team
- Shared inbox on the web and the iOS and Android apps
Built for Australian dental practices.
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Single-chair and family practices
Calls answered while you treat, and recalls that book themselves without a phone round.
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Growing groups
One AI receptionist across every location on Core Practice, with each clinic’s Appointment Book in view.
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Practices with membership plans
Patients without extras cover learn what your plan includes and how to join before they book.
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Core Practice AI receptionist: questions and answers
Is there an AI receptionist for Core Practice?
Yes. MessageMind’s AI receptionist books, moves and cancels appointments in your Core Practice Appointment Book from phone calls, SMS, WhatsApp, Messenger, email and web chat. It also sends recalls and reminders and answers health fund questions, around the clock.
Does it answer calls during the lunchtime rush and after hours?
Yes. Whether it’s the lunchtime rush, after six or a Sunday, every call gets a natural voice on the line. The AI receptionist books or changes the appointment during the call, texts the details and leaves reception a short note.
Will patients who hate phoning still get booked in?
Yes. SMS, WhatsApp, Messenger and web chat work just like a call: the AI receptionist offers times you have opened in Core Practice, books the one the patient picks and confirms it in the same thread.
What if a patient needs to change their Core Practice appointment?
They sort it out in a few messages. The AI receptionist finds the booking, offers other times or confirms the cancellation, and updates Core Practice once the patient agrees. The freed time can go straight to someone wanting an earlier visit.
Does it send recall reminders for check-ups and cleans?
Yes. Patients due for their six-monthly visit get a text with times from their regular dentist, and a reply books it in Core Practice. Anyone who misses an appointment hears from the practice the same afternoon with new times.
Can it answer health fund and gap questions?
Yes, using the details your practice provides. It explains how claiming on the day works at your practice and what your membership plan offers patients without extras cover. Questions about a particular claim go to your team with the conversation attached.
Can new patients fill in their forms before the first visit?
Yes. As soon as a new patient books, your online forms arrive in the same chat, so medical history and health fund details are ready when they walk in. The day before, a reminder covers parking and what to bring.
Can it squeeze in a patient with a toothache?
Yes. The AI receptionist books the first emergency time you keep free, shares your standard advice for while they wait and passes anything you flag as urgent, such as swelling, to the dentist on call with a summary.
What sets the monthly cost for a Core Practice clinic?
The cost comes down to the MessageMind plan you choose, the channels you switch on and how busy your phones get. Check the plans on our pricing page, or ask our team which one fits a practice with your number of chairs and clinics.
Is patient data kept secure?
Yes. Conversations are stored in the EU and handled under GDPR, and Core Practice stays the record for every patient and appointment. The AI receptionist checks who it is talking to before changing anything.
Every Core Practice patient, booked before they hang up.
Grab a demo slot and watch your Core Practice Appointment Book fill from calls and texts.