Existing patients, supported Dentally appointments.

Help existing Dentally patients book supported appointment types using live availability. The integration does not create patients, capture deposits or perform clinical triage.

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Reach

Match the patient before booking.

The booking flow matches an existing Dentally patient using the required identity details. It does not create a patient record from a new enquiry.

  • Existing practice patients
  • Full name and email matching
  • Ask for clarification when identity is ambiguous

Speed

Check the practitioner’s availability.

MessageMind reads live availability and books a supported appointment type the patient names. It does not diagnose symptoms or select a treatment through clinical triage.

  • Live availability checks
  • Supported appointment reasons
  • No double-booking override

One record, whole lifecycle

Keep treatment and payment with the practice.

The integration writes appointments. Deposits, insurance claims, treatment plans and new-patient registration remain in the practice’s systems and processes.

  • Appointment-focused workflow
  • No deposit or insurance action
  • Clinical questions handed to the practice

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Made for every dental enquiry.

Help existing Dentally patients book supported appointment types using live availability. The integration does not create patients, capture deposits or perform clinical triage. The visual examples below are illustrative; the documented integration scope applies.

  • Existing patients only

    The booking flow matches a patient already registered at the practice. It does not create a patient from an enquiry.

  • Book a supported appointment

    Check live practitioner availability and submit the supported appointment reason named by the patient.

  • No clinical triage

    Clinical questions and treatment decisions stay with the practice rather than being inferred from a scheduling request.

  • No payment or insurance action

    Deposits, billing and insurance claims are handled by the practice’s own processes.

  • Identity before appointment details

    Full name and email must identify the patient, with extra clarification when a match is ambiguous.

  • Respect a refused slot

    The integration does not force a booking into an occupied slot or bypass Dentally’s double-booking refusal.

Connected

Existing patients, supported Dentally appointments.

Help existing Dentally patients book supported appointment types using live availability. The integration does not create patients, capture deposits or perform clinical triage.

Dentally
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Instagram
SMS
Gmail

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Questions people ask about the Dentally integration.

What does my Dentally account need?

A Dentally Personal Access Token with the required practice, user, patient and appointment permissions. The token must belong to the correct Dentally region.

Does MessageMind use Dentally OAuth?

No. The connection uses a Personal Access Token and discovers the matching regional API host. Replace the saved token when you rotate it.

Can a new patient be created automatically?

No. The current booking flow matches a patient the practice already has. The patient’s full name and email must match, with additional details requested when needed.

Can it collect a deposit or submit insurance claims?

No. Appointment booking does not capture a payment or submit an insurance claim. Those actions remain with the practice.

Does the AI choose a clinical treatment?

No. The supported appointment reason is matched from the patient’s own words. Clinical triage, treatment planning and unsupported requests go to the practice.

Can it force a booking into an occupied slot?

No. Dentally’s double-booking refusal is respected; the integration strips the force_changes override.

Existing patients, supported Dentally appointments.

Help existing Dentally patients book supported appointment types using live availability. The integration does not create patients, capture deposits or perform clinical triage.

Start with MessageMind Book a demo