via Airbnb
Custom domain email
HubSpot
Stripe
igloohome
Phone calls
Google Calendar
Brevo
Education
AOSR
“+27% conversions”
Walter BalducciCommunications ManagerSuperControl AI guest messaging for every cottage, from Cornwall to the Highlands.
MessageMind’s AI agent connects to SuperControl and answers your holiday cottage guests in seconds, on Airbnb, Booking.com and Vrbo and by email, SMS or WhatsApp. It books short breaks from your own calendar, sends deposit and balance links, sells booking extras and welcomes every arrival.
Updated
Trusted by teams worldwide
01Every channel
Airbnb, Booking.com, Vrbo and direct guests, answered from one SuperControl account.
Guests who find your cottages on Airbnb, Booking.com or Vrbo are answered inside that booking’s own messages, and people who book on your SuperControl booking page hear back by email, SMS or WhatsApp. Each reply comes in seconds, from the cottage’s details and your house rules.
- Airbnb, Booking.com and Vrbo messages answered
- Direct guests on email, SMS or WhatsApp
- Holidu, Plum Guide and VisitScotland bookings too
02Booking extras
Dogs, logs and late departures, offered from your booking extras.
Ellie asks on Airbnb whether her spaniel can come along. The AI agent checks the cottage’s dog rules, tells her about the dog bed and towels waiting in the boot room, and notes the dog on her booking, so your housekeeper is ready on changeover day.
- Dog rules for each cottage
- Logs, cots and late departures offered
- Extras noted for your housekeeper
03Before and after
Balance reminders, arrival details and a goodbye, each at the right time.
Ahead of the trip, direct guests hear when the balance is due, and everyone gets your arrival details: the key safe, the parking spot and the farm track that sat navs miss. On the last morning, the AI agent sends checkout steps and invites happy guests to leave a review.
- Balance due dates for direct bookings
- Key safe and parking steps before arrival
- Review invitations after checkout
What you can automate with SuperControl.
With AI automation for SuperControl, enquiries become booked breaks, deposits get paid, extras get sold and every arrival is ready, all from the calendar and prices you already keep.
Answers every guest
- Replies to Airbnb, Booking.com and Vrbo guests inside their booking’s own messages within seconds.
- Looks after Holidu, Plum Guide and VisitScotland guests, and answers direct guests by email, SMS or WhatsApp.
Books cottages in the chat
- Checks the cottage, quotes the price and creates the booking without the guest leaving the chat.
- Offers short breaks and special offers when the guest’s first dates are taken.
- Follows each cottage’s changeover day, minimum stay and arrival rules on every quote.
Takes deposits and balances
- Sends direct bookers a secure link for the deposit, then another for the balance.
- Sends pre-arrival reminders that show the balance due date and what is still owed.
Sells booking extras
- Offers booking extras such as dogs, logs, cots and late departure, and adds them to the booking.
- Applies your voucher codes and discounts to the quote when a guest has one.
Prepares every arrival
- Shares the key safe, parking and directions from each cottage’s notes before the guest sets off.
- Points guests to their MyStayPlanner login for booking details, extras and cottage documents.
Works with your team and owners
- Passes guest requests and cleaning notes to your housekeepers before changeover day.
- Tells owners which weeks are booked at their cottages when they ask, for agencies with many owners.
Popular SuperControl automations.
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Book a short break in SuperControl from a website chat enquiry
A couple asks your website chat whether Puffin Cottage is free for three nights in October. The AI agent checks the SuperControl calendar and your short-break rules, quotes the price with any offer that applies, sends the deposit link and creates the booking once it is paid.
Customer: Is Puffin Cottage free for three nights from Friday 16 October?
AI agent: It is, and Friday to Monday fits our short-break rules. Shall I send the deposit link to hold it for you?
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Send SuperControl balance reminders before the due date
Eight weeks before arrival, guests who booked direct get a friendly note with the balance, the due date and a secure payment link. Anyone with a question about the amount or the security deposit gets an answer in the same thread, and the booking shows paid as soon as it clears.
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Offer last-minute short breaks when the week a guest wants is taken
A family asks for the first week of August, which is already booked. The AI agent offers the free Monday to Friday break at a sister cottage, or your special offer the week after, with prices and extras for each, then books whichever they pick.
Customer: Is there anything free in the first week of August?
AI agent: That week is taken at Puffin Cottage, but Harbour View is free Monday to Friday, and there’s an offer on the week after. Shall I hold one for you?
Advanced SuperControl automations.
A holiday cottage business runs on more than its calendar: these automations link SuperControl with the CRM, payment, lock and phone tools around it.
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Book golf society breaks into SuperControl cottages with HubSpot and Stripe
- A golf society’s secretary emails your bookings address about two cottages near the links in April.
- The AI agent checks both cottages in SuperControl and quotes the short break with your group discount.
- HubSpot records the golf society as a company, with a deal for the two cottages.
- Stripe collects the deposit from a link in your reply, and both bookings appear in SuperControl.
- Six weeks out, the balance link arrives by email, and the HubSpot deal is won once paid.
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Send each SuperControl guest an igloohome keybox code for their stay
- A Booking.com booking for Harbour View lands in SuperControl for a Friday arrival.
- The AI agent creates an igloohome keybox code that works from 4pm Friday to 10am Monday.
- Booking.com guests get it in their booking chat, and direct guests get it by SMS.
- When the Bridge logs the keybox opening, your welcome follows with tips for the log burner.
- If you approve a late departure extra, a fresh code covers the extra hours.
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Turn owner enquiries into new SuperControl cottages with Google Calendar and Brevo
- A cottage owner rings your agency to ask about letting their barn conversion.
- The AI agent answers, asks about bedrooms, location and dog rules, and explains how your agency works.
- It books an appraisal visit with your area manager in Google Calendar during the call.
- Brevo adds the owner to your new owner list and sends your welcome pack by email.
- When the barn joins SuperControl, the AI agent learns its details and answers its first guests.
Made for holiday cottages on SuperControl.
One farm cottage or a hundred on an agency’s books: every guest hears about the place they booked, in your own voice.
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Your booking page and every channel
Airbnb, Booking.com and your own SuperControl booking page feed one set of answers, so a guest hears the same rules wherever they booked.
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Cottage questions answered at 11pm
Log burners, hot tubs, the nearest pub and whether the beach is walkable: guests get a quick, friendly answer at any hour.
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Your agency’s voice, cottage by cottage
Seaside cottages, farm barns and town houses keep their own details and welcome, while every reply still sounds like your agency.
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Quotes from the live calendar
Prices, free dates and extras come live from SuperControl at the moment of asking, so a quote never promises a week that has just gone.
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Your bookings office, kept in the picture
A leaking roof or a refund question reaches your bookings office with the booking and the whole chat in front of them.
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Answer from the office or the farmyard
Owners and agency staff reply to SuperControl guests from a phone or a desk between changeovers, with the booking beside every chat.
How the SuperControl AI integration works.
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Connect SuperControl
Your SuperControl account is linked by our team, working with you, brand by brand and owner by owner.
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The AI agent learns your cottages
Cottages, prices, short-break rules, extras and arrival notes come from SuperControl, plus the tone you write in.
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Guests hear back everywhere
Airbnb, Booking.com and Vrbo guests, direct bookers on email, SMS and WhatsApp, and website visitors are answered from the first day.
At a glance
- Channels
- Airbnb, Booking.com, Vrbo, email, SMS, WhatsApp, website chat and phone calls
- Bookings
- Short breaks, full weeks and special offers, quoted and booked in the chat
- Payments
- Deposit and balance links for direct bookings
- Extras
- Dogs, logs, cots and late departures
- Your team
- Housekeepers, owners and the bookings office kept in the loop
Built for holiday cottage businesses.
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Holiday cottage agencies
Every owner’s cottages answered in one voice, and owners’ own questions about bookings handled too.
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Owners with a few cottages
Direct bookings taken while you’re busy with a changeover, with the deposit already paid.
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Estates, farms and lodge parks
Several units on one site, each with its own rules, extras and arrival steps.
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SuperControl with Booking.com, igloohome and Stripe.
Booking.com guests get their igloohome keybox code in the booking chat, and direct guests pay deposits through Stripe, all tied to the SuperControl booking.
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SuperControl AI integration: questions and answers
Is there an AI assistant for SuperControl holiday cottages?
Yes. MessageMind’s AI agent connects to SuperControl and acts as a holiday cottage assistant around the clock: it answers guests on every channel, books short breaks from your calendar, sends deposit and balance links, sells booking extras and sends arrival details.
Can AI take direct cottage bookings in the chat?
Yes. Whether the question comes through your website chat, WhatsApp or email, the AI agent reads your SuperControl calendar and prices, offers dates that fit your changeover rules and confirms the booking as soon as the deposit is in.
Can it answer Airbnb, Booking.com and Vrbo guests?
Yes. Messages from Airbnb, Booking.com and Vrbo guests are answered inside each booking’s own conversation, with the cottage details and your house rules to hand, and guests from Holidu or Plum Guide get the same care with their booking in view.
Can it send deposit and balance payment links?
Yes. Direct guests get a secure link for the deposit when they book and for the balance before it falls due, and the AI agent answers questions about what is owed, the due date and the security deposit in the same thread.
Does it offer short breaks when the week is taken?
Yes. When a guest’s first choice is booked, the AI agent suggests the short breaks, special offers and nearby cottages that are free, with prices and extras for each, so the enquiry ends in a booking rather than a goodbye.
Does it work for a cottage agency with many owners?
Yes. Every owner’s cottages are answered in your agency’s voice, each with its own rules, extras and arrival notes. Owners who ask which weeks are booked get an answer too, and your bookings team sees every conversation in one inbox.
Can it sell booking extras like dogs and logs?
Yes. When a guest mentions a dog, a cold evening or a baby, the AI agent suggests the extras on your SuperControl list that fit, such as a dog bed, a basket of logs or a cot, and adds each one to the booking at your price.
What will an AI agent cost our cottage agency?
The plan you choose sets the price, and each MessageMind plan has its own channels, conversations and team seats. Our pricing page walks through each plan in plain terms, and our team can tell you which suits the number of cottages and owners you look after.
Does guest data stay in SuperControl?
Yes. Your guests’ details stay in SuperControl as the record of every booking, MessageMind is GDPR compliant and hosted in the EU, and it never trains shared models on your data.
Do we need to change how we use SuperControl?
You keep working in SuperControl exactly as you do today. Our team connects your account with you, teaches the AI agent your cottages, extras and tone, and guests keep booking the way they always have.
Quiet evenings for you, quick answers for every cottage guest.
Bring your SuperControl calendar to a demo, and see a short break booked and paid inside the chat.