SimplyBook.me AI Integration: How It Works and How to Connect It
The SimplyBook.me AI integration lets MessageMind's AI agent read live SimplyBook.me data and reply across WhatsApp, SMS, Instagram, email and web chat.
The SimplyBook.me AI integration connects SimplyBook.me to MessageMind so an AI agent can read live context and reply across every channel your customers use. Connect SimplyBook.me so the AI agent can find free times and book appointments for your customers in the chat. It can also move or cancel the bookings it made. You connect it in Connections > Integrations with your SimplyBook.me company login, API key and API secret, then pick the services the AI agent may book.
What is the SimplyBook.me AI integration?
Connect SimplyBook.me so the AI agent can find free times and book appointments for your customers in the chat. It can also move or cancel the bookings it made. You connect it in Connections > Integrations with your SimplyBook.me company login, API key and API secret, then pick the services the AI agent may book. Only free services can be booked.
You can see every supported integration on the MessageMind integrations page, and the full technical reference for this one lives in the SimplyBook.me documentation. If you prefer to see it in action first, book a demo and we will walk you through the live flow.
What the SimplyBook.me integration can do
The SimplyBook.me AI integration ships with the following capabilities out of the box:
- The AI agent checks free times on the services you allowed: on one day, at an exact time, within a time window, across several days, or the next free slot when the customer only wants the earliest one.
- If the exact time a customer asks for is taken, it offers later times that day or the same time on nearby days.
- It books the appointment in SimplyBook.me once it has the customer's name and email. A phone number is optional.
- If a service uses SimplyBook.me intake forms, the AI agent asks the required questions before booking and only accepts answers from the options you set.
- When a service has more than one service provider, the AI agent asks the customer which one they want. With a single provider it does not ask.
- Customers can move a booking they made in the chat, on services with one service provider. The new time is booked before the old one is cancelled, so the original booking stays if the new time is taken.
- Customers can cancel a booking they made in the chat. The AI agent asks them to confirm before it cancels.
Data read and written
The SimplyBook.me AI integration touches a scoped set of fields. Here is exactly what moves between the two systems:
| Direction | What it covers |
|---|---|
| Read | Your services that are active, public and free, with their length in minutes. |
| Read | The service providers who can take each service. |
| Read | The intake form questions of each service, when the Intake Forms feature is on in SimplyBook.me. |
| Read | Free times for the services you allowed. |
| Write | New bookings with the customer's name, email, phone (if given) and intake form answers. |
| Write | A new booking at the new time when a customer moves an appointment, plus the cancellation of the old one. |
| Write | Cancellations of bookings made in the chat. |
How to set up the SimplyBook.me AI integration
Setup takes a few minutes once your SimplyBook.me account is live. The outline:
- In the SimplyBook.me admin, open Custom Features and turn on the API feature.
- Open the Settings of the API feature and copy the API Key and the API Secret.
- Note your company login. It is the first part of your booking page address: for mycompany.simplybook.me, the company login is mycompany.
- In MessageMind, open Connections > Integrations from the top bar.
- Click Bookings in the left rail, or type simplybook in the search box. The row is named Simply Book.
- Click Connect on the row. The Connect SimplyBook.me window opens.
The step-by-step walkthrough, including every button and field, is in the SimplyBook.me documentation.
Use cases for the SimplyBook.me AI integration
Teams typically turn the SimplyBook.me AI integration on to:
- A client on WhatsApp asks for the first free slot for a haircut. The AI agent finds the next free time, offers it and books it once the client agrees.
- Someone on Instagram wants a Saturday morning appointment with a particular stylist. The AI agent checks that provider's free times between the hours they gave.
- A client who booked in the chat writes a week later to move the appointment to Friday. The AI agent books Friday and cancels the old slot.
- A client can no longer make it. The AI agent finds the booking from their email and the date and time, asks them to confirm and cancels it in SimplyBook.me.
For broader AI-agent patterns across every integration, see ai appointment booking system.
Limitations to know
The SimplyBook.me integration ships with a deliberately scoped surface. These are the limits worth knowing before you depend on it:
- Paid services are not listed and cannot be booked. The AI agent does not take payments or deposits.
- The AI agent can only move or cancel bookings it made in the chat. Bookings made on your SimplyBook.me booking page or by your staff are not found, so handle those in SimplyBook.me.
- Moving a booking does not work on services with more than one service provider. The AI agent reports every new time as unavailable, so move those bookings in SimplyBook.me.
- Clicking Save in Manage SimplyBook.me services clears the AI agent's list of chat bookings. Bookings made in the chat before that save can only be moved or cancelled in SimplyBook.me.
- A moved appointment shows up in SimplyBook.me as a new booking plus a cancelled one, not as one edited booking.
Pricing and plan availability
The SimplyBook.me AI integration is available on MessageMind's paid plans. The MessageMind pricing page lists which plan is required and what each tier includes. There is no extra per-integration fee; the connection is part of your account.
Frequently asked questions
What is the SimplyBook.me AI integration?
The SimplyBook.me AI integration is the native connection between SimplyBook.me and MessageMind. Once connected, the AI agent can read live SimplyBook.me context during a conversation and act on it (for example answering a stock question, booking an appointment or updating a contact) across WhatsApp, Instagram, SMS, email and web chat.
How do I connect SimplyBook.me to MessageMind?
Open the SimplyBook.me integration page inside your MessageMind dashboard and follow the connect flow. The full step-by-step with every field label and screenshot is in the SimplyBook.me documentation.
How does authentication work for the SimplyBook.me integration?
You paste values from your SimplyBook.me admin into the Connect SimplyBook.me window. There is no SimplyBook.me sign-in page during setup.
What does the AI agent do once SimplyBook.me is connected?
It works with live SimplyBook.me data during the conversation. The first capability in the SimplyBook.me documentation reads: "The AI agent checks free times on the services you allowed: on one day, at an exact time, within a time window, across several days, or the next free slot when the customer only wants the earliest one." The full list, with every field the integration reads and writes, is in the documentation.
The message "No services found on your SimplyBook.me account." appears. What should I do?
None of your services is active, public and free. Fix at least one service in SimplyBook.me, then click Connect again.
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