Unleashed AI Integration: How It Works and How to Connect It

The Unleashed AI integration connects Unleashed to MessageMind so an AI agent can read live context and reply across every channel your customers use. Connect your Unleashed inventory account so the AI agent can check live stock and keep up with product changes you make in Unleashed. Two switches on the Unleashed Settings page decide what it gets.

What is the Unleashed AI integration?

Connect your Unleashed inventory account so the AI agent can check live stock and keep up with product changes you make in Unleashed. Two switches on the Unleashed Settings page decide what it gets. Stock Capability lets the AI agent check stock during a conversation, and Sync Products updates AI Training when you create, change or delete a product in Unleashed. Nothing in your Unleashed products, stock or orders is ever changed.

You can see every supported integration on the MessageMind integrations page, and the full technical reference for this one lives in the Unleashed documentation. If you prefer to see it in action first, book a demo and we will walk you through the live flow.

What the Unleashed integration can do

The Unleashed AI integration ships with the following capabilities out of the box:

• With Stock Capability on, the AI agent can look up the product a customer asks about, by product code or name, and read its stock in Unleashed at that moment.
• A stock check returns the on hand, allocated, available and on purchase quantities for that product.
• With Sync Products on, a product you create in Unleashed is added to the Products tab in AI Training.
• When you later change that product in Unleashed, for example its price or description, its entry in AI Training is updated.
• Deleting a product in Unleashed removes it from AI Training.

Data read and written

The Unleashed AI integration touches a scoped set of fields. Here is exactly what moves between the two systems:

How to set up the Unleashed AI integration

Setup takes a few minutes once your Unleashed account is live. The outline:

• In Unleashed, open Integration > Unleashed API Access and copy your API ID and API Key.
• In MessageMind, open Connections > Integrations.
• Click Ecommerce in the left rail, or type Unleashed in the search box.
• Click Connect on the Unleashed row.
• In the Connect Unleashed window, paste the API ID into the API ID field. The window's description calls the two values App ID and App Key, but they are the same ones.
• Paste the API Key into the API KEY field.

The step-by-step walkthrough, including every button and field, is in the Unleashed documentation.

Use cases for the Unleashed AI integration

Teams typically turn the Unleashed AI integration on to:

• A customer on WhatsApp wants to know if an item is in stock before coming to collect it. The AI agent checks Unleashed and tells them how many are available.
• A trade customer sends a product code from your price list, and the AI agent checks the stock for that code.
• You change a default sell price in Unleashed with Sync Products on. About five minutes later the AI agent quotes the new price.

For broader AI-agent patterns across every integration, see ai for ecommerce customer service.

Limitations to know

The Unleashed integration ships with a deliberately scoped surface. These are the limits worth knowing before you depend on it:

• Products already in Unleashed are not copied when you connect or turn on Sync Products, and AI Training has no import from Unleashed.
• To bring an older product in, make a change to it in Unleashed while Sync Products is on. If you add it in AI Training by hand instead, it isn't linked to Unleashed, and a later change there adds the product a second time.
• A change in Unleashed replaces the product's whole entry in AI Training, including any edits you made to it there.
• Product changes reach AI Training about five minutes after the last product change in your account. While you keep editing products, the update waits until five minutes pass with no new change.
• Only the default sell price is copied. Sell price tiers and customer-specific prices are not.

Pricing and plan availability

The Unleashed AI integration is available on MessageMind's paid plans. The MessageMind pricing page lists which plan is required and what each tier includes. There is no extra per-integration fee; the connection is part of your account.

Frequently asked questions

What is the Unleashed AI integration?

The Unleashed AI integration is the native connection between Unleashed and MessageMind. Once connected, the AI agent can read live Unleashed context during a conversation and act on it (for example answering a stock question, booking an appointment or updating a contact) across WhatsApp, Instagram, SMS, email and web chat.

How do I connect Unleashed to MessageMind?

Open Connections in your MessageMind dashboard, find Unleashed and follow the connect flow. The full step-by-step with every field label and screenshot is in the Unleashed documentation.

How does authentication work for the Unleashed integration?

You paste two values from Unleashed into the Connect Unleashed window. There is no Unleashed sign-in screen.

What does the AI agent do once Unleashed is connected?

It works with live Unleashed data during the conversation. The first capability in the Unleashed documentation reads: "With Stock Capability on, the AI agent can look up the product a customer asks about, by product code or name, and read its stock in Unleashed at that moment." The full list, with every field the integration reads and writes, is in the documentation.

"Failed to establish connection with Unleashed" appears after you click Connect. What should I do?

Copy the API ID and API Key again from Integration > Unleashed API Access in Unleashed and paste each one into its own field, with no spaces before or after. If the message keeps coming back with the right values, contact support with Help in the top bar.