Lodgify
WhatsApp
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Home Improvement Kings runs 40 short-term rental properties across Cheyenne, Fort Collins and parts of Florida. The portfolio runs on Lodgify, which holds the stock, the calendar, the booking state and the guest inbox.
As the portfolio grew, so did the inbox. The AI now reads Lodgify as the source of truth and writes every outbound guest message from inside the Lodgify thread, tailored to the specific property, the specific booking and the specific guest. 75% of guest conversations are now handled fully by the AI, and guests do not realise they are talking to one.
WhatsApp and voice sit on top for guests who prefer to reach out directly (+1 343 296 8521 for both). The centre of gravity is the Lodgify inbox.
Lodgify writes the trigger. The AI writes the message.
Every PMS ships with check-in, check-out and mid-stay templates. They work, but they read the same for every guest, every property and every stay. For 40 properties across three regions, that generic voice shows up as reviews that mention "a bit cold" or "felt automated".
Home Improvement Kings now hands the trigger to the AI: when Lodgify says "arriving in 24 hours", the agent writes a message that reflects the specific property, the specific booking, and anything the guest has already asked. The template is the trigger. The message is the agent, writing to the guest from inside the Lodgify thread.
“I was struggling to keep up with messaging as the business grew. The guest experience where the AI responds right away is great. People do not know that it's AI, and it's way better than a generic chatbot.”
Running a Lodgify portfolio? Put the AI inside the inbox.
A short walkthrough on your Lodgify setup and the properties you want the AI to pick up first. Bring one real booking. We will run it live.
