An AI receptionist that routes every message to the right practitioner and books it straight into Splose.

VIP Health runs two services under one roof. The Chiropractic arm is Wendy, who works only on chiropractic cases. The Recovery Lab arm is Sunisha, who runs recovery sessions out of the Parnell studio. The front desk has to know who does what, and never book the wrong practitioner.

Patients arrive on Instagram DMs, Facebook Messenger, the website chat and the WhatsApp button on viphealth.co.nz. Each thread has a different mix: a new ACC claim, an existing package holder looking to burn a session, a case review that can only run on telehealth, an initial consultation that has to be in person.

The AI reads the thread, picks the right appointment type, pulls the next three slots from the live Splose diary, and books the appointment in-thread. When Splose refuses the write, it falls through to the public booking link so the patient still lands on the correct form, with the right appointment type pre-selected.

One receptionist, two services, every message answered.

A new patient DMs the VIP Health Instagram at 10pm asking whether the Recovery Lab can help with post-marathon soreness. The AI replies in seconds, confirms this is Sunisha at the Parnell studio (not Wendy, who runs chiropractic), suggests the Recovery Initial Consultation as the right first visit, and pulls the next three in-person slots live from Splose. The patient picks one, the AI writes the appointment into Splose, and the confirmation lands on the same thread.

An existing patient messages the WhatsApp number asking to burn a session from the five-pack they bought last month. The AI recognises the thread, checks the package balance, offers the next three available Recovery Lab slots, and books the pre-paid session straight into Splose. Nobody asks the patient to pay again, and the receptionist opens Splose in the morning to find the slot taken and the package decremented.

When an ACC enquiry comes in on Facebook Messenger that needs a quick triage before a booking, the AI collects the minimum detail (claim number, injury, previous treatment), offers the Chiropractic Case Review as a telehealth call with Wendy, and books that online slot into Splose. If the Splose write fails, the AI shares the public booking link so the patient still lands on the right appointment type, and the human receptionist clears the backlog later with the whole conversation attached.