The Zeevou AI integration connects Zeevou to MessageMind so an AI agent can read live context and reply across every channel your customers use. Connect Zeevou to answer the guest messages in your Zeevou inbox from MessageMind and let the AI agent check your properties and bookings. Zeevou is set up in two places. The Zeevou channel (Connections > Channels) brings guest messages and booking details into your Workspace.

What is the Zeevou AI integration?

Connect Zeevou to answer the guest messages in your Zeevou inbox from MessageMind and let the AI agent check your properties and bookings. Zeevou is set up in two places. The Zeevou channel (Connections > Channels) brings guest messages and booking details into your Workspace. The Zeevou integration (Connections > Integrations) lets the AI agent read your properties, calendar and reservations through the channel's connection, so connect the channel first.

You can see every supported integration on the MessageMind integrations page, and the full technical reference for this one lives in the Zeevou documentation. If you prefer to see it in action first, book a demo and we will walk you through the live flow.

What the Zeevou integration can do

The Zeevou AI integration ships with the following capabilities out of the box:

  • Guest messages from your Zeevou inbox appear in the Workspace inbox, including the Airbnb and Booking.com threads Zeevou manages for you.
  • Replies sent by you or the AI agent go back through Zeevou, which delivers them on the channel the guest wrote from.
  • Both booked guests and guests who are only enquiring can be answered.
  • The chat header shows the property. Hover it to see the booking status, dates, number of guests, total and booking reference.
  • Booking details are saved on the guest's contact, for example booking status, payment status, security deposit, ID verification, dates and booking reference.
  • With Sync Properties on, your Zeevou properties are imported so the AI agent can answer questions about them. Each Zeevou unit type becomes its own property. This needs an account set up as a short-term rental business.
  • The AI agent can check availability and prices, send your Zeevou booking page, find a guest's reservation and check whether a change to it is possible.

Data read and written

The Zeevou AI integration touches a scoped set of fields. Here is exactly what moves between the two systems:

DirectionWhat it covers
ReadGuest messages that arrive in your Zeevou inbox after you connect.
ReadThe guest's booking: status, check-in and check-out dates and times, nights, number of guests, property and unit type, booking channel, booking reference, total and what the guest has paid or still owes.
ReadPayment status, security deposit status, ID verification and whether online check-in is complete.
ReadThe guest's email address and phone number from the booking. They are added to the contact only where the contact has none.
ReadEnquiries from guests who have not booked yet.
WriteReplies to guests, sent through Zeevou into the guest's thread.
WriteBookings are never created, changed or cancelled, and your properties in Zeevou are never edited.

How to set up the Zeevou AI integration

Setup takes a few minutes once your Zeevou account is live. The outline:

  • In Zeevou, go to My Account > Organisation Profile > OAuth Credentials.
  • Copy the Client ID and the Client Secret.
  • In MessageMind, open Connections > Channels.
  • Click the Zeevou card. The Hospitality filter narrows the list if you have a lot of channels.
  • Paste your values into the Client ID and Client Secret fields.
  • Type a Display name if you want one, such as your property or brand name. The field is optional.

The step-by-step walkthrough, including every button and field, is in the Zeevou documentation.

Use cases for the Zeevou AI integration

Teams typically turn the Zeevou AI integration on to:

  • A guest on Booking.com asks if they can stay two more nights. The AI agent finds their reservation, checks the Zeevou calendar for the nights after check-out and answers.
  • A guest asks what time check-in is or how much is left to pay. The AI agent finds the booking from the booking code they quote, or from the email or phone saved on their contact, and answers from it.
  • A guest asks for an early check-in. The AI agent checks whether the night before is free and replies following your guidelines. Your team makes the change in Zeevou.
  • A visitor on your website chat asks whether the two-bedroom flat is free next weekend. The AI agent checks the Zeevou calendar and, with booking links turned on, sends the property's Zeevou booking page.
  • A guest asks whether the studio or the two-bedroom flat in your building sleeps five. Each unit type is its own property, so the AI agent answers with the right capacity for each.

For broader AI-agent patterns across every integration, see ai hotel front desk.

Limitations to know

The Zeevou integration ships with a deliberately scoped surface. These are the limits worth knowing before you depend on it:

  • Messages from before you connected are not imported, and messages that arrive while Zeevou is disconnected are not brought in later.
  • The Zeevou integration works through the Zeevou channel. If the channel is disconnected, the AI agent can no longer check your Zeevou calendar or bookings, and property syncing stops.
  • Sync Properties imports properties only on an account set up as a short-term rental business. On a hotel and hospitality account, Zeevou Settings reports that properties are imported only for a short-term rental account.
  • The AI agent cannot create, change or cancel bookings. It only checks whether a change is possible.
  • Prices the AI agent quotes are added up from Zeevou's nightly rates. They leave out fees and taxes, and promotions you run on your Zeevou booking site.

Pricing and plan availability

The Zeevou AI integration is available on MessageMind's paid plans. The MessageMind pricing page lists which plan is required and what each tier includes. There is no extra per-integration fee; the connection is part of your account.

Frequently asked questions

What is the Zeevou AI integration?

The Zeevou AI integration is the native connection between Zeevou and MessageMind. Once connected, the AI agent can read live Zeevou context during a conversation and act on it (for example answering a stock question, booking an appointment or updating a contact) across WhatsApp, Instagram, SMS, email and web chat.

How do I connect Zeevou to MessageMind?

Open the Zeevou integration page inside your MessageMind dashboard and follow the connect flow. The full step-by-step with every field label and screenshot is in the Zeevou documentation.

How does authentication work for the Zeevou integration?

You paste your Zeevou organisation's own Client ID and Client Secret on the Zeevou channel page. There is no Zeevou sign-in window. MessageMind stores these credentials encrypted at rest and uses them only server-side, so they never reach the browser or any third party.

What does the AI agent do once Zeevou is connected?

It works with live Zeevou data during the conversation. The first capability in the Zeevou documentation reads: "Guest messages from your Zeevou inbox appear in the Workspace inbox, including the Airbnb and Booking.com threads Zeevou manages for you." The full list, with every field the integration reads and writes, is in the documentation.

Connecting the channel shows "Zeevou rejected these credentials." or another message from Zeevou about the credentials. What should I do?

Copy the Client ID and Client Secret again from My Account > Organisation Profile > OAuth Credentials in Zeevou. Check for extra spaces, then click Connect Zeevou again.