Our plans

Simple, flat pricing.

One monthly price per plan, every channel included, no per-resolution fees. Start for free and cancel anytime.

Starter

For founders and small teams launching their first AI agent.

€ 69 / month

Billed monthly Cancel anytime Monthly plans can be cancelled at any time, for any reason, from your account: no notice period, no questions asked.

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Overview

  • Up to 2 channels Pick any 2 from: WhatsApp, Email, Instagram, Messenger, SMS, Calls, Web Chat, Viber, TikTok, a PMS inbox (Guesty, Lodgify, Hospitable, Zeevou), or a custom channel.
  • 2 accounts per channel An account is one number or page inside a channel: WhatsApp is the channel, each phone number is an account. Starter connects up to two per channel, for example two WhatsApp numbers or two Instagram pages; four on Professional, unlimited on Enterprise.
  • 3,000 credits / month 1 message = 1 credit. 1 minute of voice call = 10 credits.
  • Up to 2 team members Up to 2 teammates can log in with their own credentials. Use Roles & Permission Levels to control what each one can see or do.
  • 1 pipeline One pipeline on Starter, three on Professional, unlimited on Enterprise: your own stages, board, list and calendar views and custom fields on every card.
  • 5 active automations Up to five automations running at once on Starter, fifteen on Professional, unlimited on Enterprise: every trigger from a new lead or a label to a booking or a pipeline move.
  • No lead capture forms Lead capture forms start on Professional with ten and are unlimited on Enterprise.
  • 50 GB encrypted file storage Fifty gigabytes, encrypted at rest, for your files: the photos, videos and documents shared in chats, call recordings, form uploads and knowledge files. Files only. 500 GB on Professional, 2 TB on Enterprise.

What's included

  • AI messaging assistant The AI agent reads, answers and acts on every text conversation: WhatsApp, SMS, email, Instagram, Messenger, web chat and more, in 90+ languages.
  • Voice AI AI-powered voice calls on web chat, WhatsApp calls, and traditional phone calls.
  • Unlimited AI training Train the agent on unlimited documents, FAQs, and past conversations.
  • Unified inbox Every conversation from every channel in one place.
  • Mobile app iOS and Android apps with real-time push notifications.
  • Team phone calls Your team calls customers from the browser on your own Twilio numbers, from a conversation, a contact or a pipeline card, with optional recording and a call history. Outgoing calls only: the AI answering of inbound calls is Voice AI, listed separately.
  • Lead capture forms From Professional. Build forms with your own fields, share them by link or embed them on your site; every submission lands in your contacts.
  • Contact management One record per person across every channel, with custom fields, labels, notes and imports from a file or your CRM, kept in sync where a CRM is connected.
  • Calendar & AI bookings From Professional. The AI agent checks free times and books, moves or cancels appointments in your MessageMind calendar and in the calendar tools you connect; bookings can start automations.
  • Intelligent transfer to team
  • Basic integrations E-commerce stores, order and shipping tracking, currency conversion and Google Maps. Booking and payment integrations start on Professional, CRM connections on Enterprise.
  • Automatic AI labeling
  • Tailored AI training
  • CRM connection
  • No MessageMind branding
  • Custom features
Most Popular

Professional

For growing teams that need more channels, more capacity and intelligent routing to the right person.

€ 199 / month

Billed monthly Cancel anytime Monthly plans can be cancelled at any time, for any reason, from your account: no notice period, no questions asked.

Get a demo

Calculate your savings

Overview

  • Up to 4 channels Pick any 4 from: WhatsApp, Email, Instagram, Messenger, SMS, Calls, Web Chat, Viber, TikTok, a PMS inbox (Guesty, Lodgify, Hospitable, Zeevou), or a custom channel.
  • 4 accounts per channel Up to four accounts per channel, for example four WhatsApp numbers or four Instagram pages; unlimited on Enterprise.
  • 10,000 credits / month 1 message = 1 credit. 1 minute of voice call = 10 credits.
  • Up to 5 team members Up to 5 teammates can log in with their own credentials. Use Roles & Permission Levels to control what each one can see or do.
  • 3 pipelines Three pipelines on Professional, unlimited on Enterprise: each with its own stages, board, list and calendar views and custom fields.
  • 15 active automations Up to fifteen automations running at once on Professional, unlimited on Enterprise: every trigger from a new lead or a label to a booking or a pipeline move.
  • 10 lead capture forms Ten forms on Professional, unlimited on Enterprise: your own fields, shared by link or embedded on your site, every submission landing in your contacts.
  • 500 GB encrypted file storage Five hundred gigabytes, encrypted at rest, for your files: the photos, videos and documents shared in chats, call recordings, form uploads and knowledge files. Files only. 2 TB on Enterprise.

Everything in Starter, plus:

  • Calendar & AI bookings The AI agent checks free times and books, moves or cancels appointments in your MessageMind calendar and in the calendar tools you connect; bookings can start automations.
  • Analytics Dashboards for conversations, pipelines, automations and bookings: response times, conversions, bookings and team workload.
  • Intelligent transfer to team Auto-route conversations to the best team member based on intent, labels, rules, or workload.
  • Advanced integrations The basic set plus bookings (Calendly, Cal.com, Acuity, SimplyBook) and payments (Stripe, etc.) so the AI can schedule and bill on your behalf. CRM connection available on Enterprise.
  • Automatic AI labeling Your AI agent adds custom labels to conversations automatically based on context.
  • 24/7 WhatsApp support Direct access to our team in a private WhatsApp group, around the clock.
  • Free onboarding sessions Unlimited 1-on-1 onboarding calls with our prompt engineering team, who review your business information and build the agent with you.
  • Dedicated account manager A named single point of contact who helps you scale, optimize, and roll out new features as they ship.
  • Tailored AI training
  • CRM connection
  • No MessageMind branding
  • Custom features

Enterprise

For organisations that run customer operations at scale and expect enterprise-grade service.

€ 449 / month

Billed monthly Cancel anytime Monthly plans can be cancelled at any time, for any reason, from your account: no notice period, no questions asked.

Get a demo

Calculate your savings

Overview

  • Unlimited channels Connect every supported channel: WhatsApp, SMS, Calls, Email, Instagram, Messenger, Web Chat, Viber, TikTok, PMS inboxes (Guesty, Lodgify, Hospitable, Zeevou) and custom channels. No tier cap.
  • Unlimited accounts per channel Every channel supports unlimited accounts.
  • 25,000 credits / month 1 message = 1 credit. 1 minute of voice call = 10 credits.
  • Unlimited team members Invite as many teammates as you need. No per-seat limit.
  • Unlimited pipelines As many pipelines as you need, each with its own stages, board, list and calendar views and custom fields.
  • Unlimited automations No cap on active automations: every trigger you need, from a new lead or a label to a booking or a pipeline move.
  • Unlimited lead capture forms As many forms as you need, with your own fields, shared by link or embedded on your site; every submission lands in your contacts.
  • 2 TB encrypted file storage Two terabytes, encrypted at rest, for your files: the photos, videos and documents shared in chats, call recordings, form uploads and knowledge files. Files only.

Everything in Professional, plus:

  • Advanced and unlimited integrations Every advanced integration, bookings and payments included, with no limit on how many you connect.
  • Analytics with AI The AI reads your conversations, pipelines and campaigns, explains trends, flags anomalies, and keeps your contact and deal data clean, deduplicated and enriched.
  • No MessageMind branding Your brand only: MessageMind disappears from the website chat widget, transactional emails, calendar invites and the platform itself.
  • CRM connection Two-way sync with your CRM: the AI reads and writes contact records, deal stages and lifecycle data.
  • Ultra-fast, priority AI processing Enterprise runs on our priority AI infrastructure: calls and texts are processed on a dedicated ultra-low-latency lane, so voice replies land near-instantly and messages come back even faster.
  • Maximum-priority support, phone included Your requests go to the front of the queue on every support channel, with a direct phone line to the MessageMind team.
  • Strategic account manager A strategic account manager who studies how your business runs and works with you to improve and automate every process.
  • Tailored AI training Our prompt engineering team goes beyond the standard build: we train, update, and continuously refine the AI for you. Hand-tuned to your business, your tone, your workflows, no internal team required.
  • Custom features Need something the standard product does not do? Our engineering team scopes, builds and ships custom integrations, automations and workflow logic for your business.

See the full feature comparison

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Everything, side by side.

Detailed breakdown by category.

Billing
Starter € 69 / month Start for free
Professional € 199 / month Get a demo
Enterprise € 449 / month Get a demo
Custom Let's talk Contact sales
Channels, Inbox & Routing
  • Channels Connect MessageMind to multiple communication channels, including Website Chat, WhatsApp, Instagram, Facebook Messenger, SMS, Calls, Email, Viber, TikTok, PMS inboxes (Guesty, Lodgify, Hospitable, Zeevou) and custom channels. The number indicates how many of these channels you can connect simultaneously based on the selected plan. Up to 2 Up to 4 Unlimited Unlimited
  • Accounts per Channel An account is one number or page inside a channel: WhatsApp is the channel, each phone number is an account. Two per channel on Starter, four on Professional, unlimited on Enterprise, and the AI replies across all of them. 2 4 Unlimited Unlimited
  • Unified Inbox Centralize conversations from various platforms into one inbox for easy management and response.
  • Mobile App Access all of your centralized conversations seamlessly through our mobile app.
  • Human Escalation Escalate conversations to human agents for better customer service.
  • Real-time Notifications Get instant alerts across WhatsApp, email, and the mobile app when new contacts are created, conversations require escalation, follow-ups are due, or call transcriptions are ready.
  • Intelligent Transfer to Team Automatically route conversations to the best team member based on intent, labels, rules, or workload.
Workspace & Tools
  • Team Phone Calls Your team calls customers from the browser on your own Twilio numbers, from a conversation, a contact or a pipeline card, with optional recording and a call history. Outgoing calls only: the AI answering of inbound calls is Voice AI, listed separately.
  • Pipelines Move contacts through the stages you define, on a board, a list or a calendar, with custom fields on every card; a stage change can start an automation. 1 3 Unlimited Unlimited
  • Lead Capture Forms Build forms with your own fields, share them by link or embed them on your site; every submission lands in your contacts. 10 Unlimited Unlimited
  • Automations Trigger-based workflows built in the Workspace: a new lead, a label, a pipeline move, a booking or an event in a connected tool sends messages and updates records on its own. 5 active 15 active Unlimited Unlimited
  • Contact Management One record per person across every channel, with custom fields, labels, notes and imports from a file or your CRM, kept in sync where a CRM is connected.
  • Calendar & AI Bookings From Professional. The AI agent checks free times and books, moves or cancels appointments in your MessageMind calendar and in the calendar tools you connect; bookings can start automations.
  • Analytics Dashboards for conversations, pipelines, automations and bookings from Professional. Enterprise adds AI-powered analytics and data management: trends explained, anomalies flagged, contact and deal data kept clean and enriched. AI-powered AI-powered
Team, Accounts & Access
  • Team Members Number of teammates who can log into the platform with their own credentials. What each one can see or do is controlled via Roles & Permission Levels. Up to 2 Up to 5 Unlimited Unlimited
  • Unlimited Number of Products The AI can access and manage an unlimited number of products in your store, including variations, categories, and SKUs.
  • Unlimited Sub-accounts Create unlimited sub-accounts to separate businesses under one main account.
  • Roles & Permission Levels Assign roles to control what each team member can see and do.
Usage, Limits & Billing
  • Credits 1 message = 1 credit. 1 minute of voice call = 10 credits. Custom plans scope credit volume to your forecast. 3,000 10,000 25,000 Bespoke
  • Encrypted file storage Storage, encrypted at rest, for your files: the photos, videos and documents shared in chats, call recordings, form uploads and knowledge files. Files only. 50 GB on Starter, 500 GB on Professional, 2 TB on Enterprise, bespoke on Custom. 50 GB 500 GB 2 TB Bespoke
AI, Automation & Intelligence
  • AI Messaging Assistant The AI agent reads, answers and acts on every text conversation across your channels, in 90+ languages.
  • Voice AI Enables AI-powered voice calls on the website chat widget, WhatsApp calls and traditional phone calls.
  • Send AI Voice Messages Enable the AI to send realistic voice messages for more personalized customer interactions.
  • AI Image Recognition Enable the AI to understand and respond to images, videos, documents, links, and locations sent by customers across every chat channel.
  • AI Audio Recognition Allow the AI to process and respond to audio messages sent by customers across chat platforms.
  • AI Spam Detection Define your own AI rules and prompt to control which messages are treated as spam.
  • AI Follow-ups Automatically generates and sends follow-up messages by AI based on conversation context, timing, and customer behavior.
  • Unlimited AI Training Train your AI with unlimited documents, FAQs, and conversation history.
  • Automatic AI Labeling Your AI agent adds labels to conversations automatically based on context.
  • Tailored AI Training Develop a highly customized AI model tailored to your business needs.
  • AI Processing Speed How quickly the AI engine processes calls and texts. Standard delivers fast, dependable response times; Enterprise and Custom run on a dedicated priority lane with ultra-low latency for near-instant voice and text replies. Standard Standard Ultra-fast · Priority Ultra-fast · Priority
Growth & Sales
  • Marketing Campaigns Send and bulk marketing messages across WhatsApp, Email, SMS, and calls with scheduling and campaign-level controls.
  • AI Sales Automations Automate sales workflows with AI, including lead qualification, follow-ups, routing, and responses based on customer intent.
  • Affiliate Dashboard Earn a $300-$500 bonus for every customer you refer. Track referrals, payouts, and performance in a dedicated dashboard.
Integrations & Ecosystem
  • Integration Access Basic covers e-commerce stores, order and shipping tracking, currency conversion and Google Maps. Advanced adds every booking and payment integration; Enterprise and Custom connect as many integrations as they need. CRM connections are listed separately below. Basic Advanced Advanced · Unlimited Advanced · Unlimited
  • E-Commerce Integrations Connect the AI to your e-commerce platform to retrieve order details, inventory status, and shipping info.
  • Order Shipping Tracking Track order and shipping status in conversations when connected to an e-commerce platform.
  • Real-Time Currency Conversion Convert prices and amounts in real time based on the customer's currency.
  • Google Maps Integration Integrate Google Maps to display location details and directions in conversations.
  • Booking Integrations Allow the AI to schedule meetings and appointments directly through chat.
  • Payment Integrations Connect Stripe and other payment platforms so the AI can take payments, send invoices, and refund customers, all inside the chat.
  • CRM Connection Two-way sync with your CRM, the AI reads and writes contact records, deal stage, and lifecycle data.
Branding, Support & Enterprise
  • 24/7 WhatsApp Support Group A private WhatsApp group connecting your team directly to MessageMind support. Ask us anything, day or night.
  • Maximum-Priority Support (Phone Included) Your requests go to the front of the queue on every support channel, with a direct phone line to the MessageMind team.
  • Dedicated Account Manager A named single point of contact from our team who helps you scale, optimize, and roll out new features as they ship.
  • Strategic Account Manager A strategic account manager who works with you to improve and automate every business process.
  • Free Onboarding Sessions (Unlimited) Unlimited free onboarding sessions to help you get the most out of the platform.
  • No Branding Remove MessageMind branding everywhere it appears for your customers: website chat widget, transactional emails, calendar invites, and the platform itself.
  • Custom Features Need something that is not in the standard product? Our engineering team will scope, build, and ship custom integrations.
Pricing questions

Pricing, answered.

How much does MessageMind cost?

MessageMind starts at €69/month on the Starter plan, or €58/month billed yearly. Professional is €199/month (€166/month billed yearly) and Enterprise is €449/month (€375/month billed yearly). Prices on this page are shown in your local currency.

What's included in each plan?

Starter includes up to 2 channels, 3,000 credits per month, and 2 team members. Professional moves up to 4 channels, 10,000 credits, and 5 team members, and adds integrations, intelligent routing, and a dedicated account manager. Enterprise brings unlimited channels and team members, 25,000 credits per month, CRM connection, tailored AI training, ultra-fast priority AI processing for calls and texts, and no branding.

What's the difference between monthly and yearly billing?

Yearly billing gives you 2 months free: Starter drops from €69 to €58 per month, Professional from €199 to €166, and Enterprise from €449 to €375. Monthly billing runs month to month at the standard rate.

Is there a contract, and can I cancel anytime?

Monthly plans are billed month to month and you can cancel anytime.

How do credits work?

1 message equals 1 credit, and 1 minute of voice call equals 10 credits. Starter includes 3,000 credits per month, Professional 10,000, and Enterprise 25,000; Custom plans scope credit volume to your forecast.

How does flat pricing compare to per-resolution pricing?

MessageMind charges a flat monthly price with a set credit allowance, so your cost stays predictable as conversation volume grows. Per-resolution pricing charges a fee for every conversation the AI resolves, which means the bill scales with your volume.

Who builds and maintains my AI agent?

Every MessageMind agent, on every plan, is built with you by a professional prompt engineering team. We review your actual business information, structure and organize it, professionally configure the prompts and instructions, and design workflows around how your business really operates. After launch, our team keeps optimizing your agent continuously, so you get people who actively build the agent with you, not just software.

Is MessageMind a ChatGPT wrapper or a white-label chatbot?

No. MessageMind runs on its own proprietary platform, built and maintained by MessageMind engineering. The backend and AI orchestration are proprietary, and our engineers build custom capabilities on top of multiple AI models, using the best model for each job.