The WebHotelier AI integration connects WebHotelier to MessageMind so an AI agent can read live context and reply across every channel your customers use. Connect WebHotelier so the AI agent can quote live room prices and send guests a booking link for the dates they want. You connect it in Connections > Integrations with your WebHotelier username, password and property code, then import your rooms in AI Lab > AI Training so the AI agent can describe them.

What is the WebHotelier AI integration?

Connect WebHotelier so the AI agent can quote live room prices and send guests a booking link for the dates they want. You connect it in Connections > Integrations with your WebHotelier username, password and property code, then import your rooms in AI Lab > AI Training so the AI agent can describe them. Guests always finish the booking, and pay, on your WebHotelier booking page.

You can see every supported integration on the MessageMind integrations page, and the full technical reference for this one lives in the WebHotelier documentation. If you prefer to see it in action first, book a demo and we will walk you through the live flow.

What the WebHotelier integration can do

The WebHotelier AI integration ships with the following capabilities out of the box:

  • When a guest asks about a stay, the AI agent checks WebHotelier right then and replies with the room types that are free, each with the total for the stay, the rate name and its cancellation terms.
  • Guests can ask the way they normally would: exact check-in and check-out dates, a single night, a stretch such as "early October", or the soonest opening for a number of nights.
  • If a minimum stay blocks the dates, the guest hears how many nights are needed, and the longer stay is offered when a room is free for it.
  • When three or fewer rooms of a type are left, the reply can say so.
  • Once the guest picks a room and dates, the AI agent checks again and sends a link to your WebHotelier booking page with the room, dates, guests and rate filled in. The link usually opens straight on the payment step. If WebHotelier has no link for that rate, the guest gets your main booking page and enters the dates again there.
  • The link uses the cheapest rate that's free for that room. The guest can pick another rate on the booking page.
  • Imported rooms give the AI agent each room's description, amenities, photos, how many guests it sleeps, whether children are allowed, its meal plans and whether it has a free-cancellation rate.

Data read and written

The WebHotelier AI integration touches a scoped set of fields. Here is exactly what moves between the two systems:

DirectionWhat it covers
ReadYour rooms: name, room type, description, amenities, photos, maximum guests and adults, whether children are allowed, and whether the room is active.
ReadThe rates for each room, with the rate name, meal plan and how many days before arrival it can be cancelled for free.
ReadAvailability and prices for a specific stay, per room type and rate, including how many rooms are left. They're read each time a guest asks and never saved in MessageMind.
ReadWhich dates are open over a period, and any minimum stay, so the AI agent can find dates that work for the guest.

How to set up the WebHotelier AI integration

Setup takes a few minutes once your WebHotelier account is live. The outline:

  • Open Connections > Integrations from the top bar.
  • Click Vacation Rentals in the left rail, or type WebHotelier in the search box.
  • Click Connect on the WebHotelier row. The Connect WebHotelier window opens.
  • Type your WebHotelier username in Username.
  • Type your password in Password. The eye button shows what you typed.
  • Type the property code in Property Code, exactly as WebHotelier gave it to you.

The step-by-step walkthrough, including every button and field, is in the WebHotelier documentation.

Use cases for the WebHotelier AI integration

Teams typically turn the WebHotelier AI integration on to:

  • A couple asks what's free for a weekend in early October. The AI agent checks those weeks and lists the open dates with the rooms on sale.
  • Someone wants four nights as soon as possible. The AI agent finds the soonest check-in date with a free room and quotes the total.
  • A guest asks whether the Superior Double has a balcony and whether breakfast is included. The answer comes from that room's imported details and meal plans.
  • A guest asks for one Saturday night, but you need two nights that weekend. The AI agent explains the minimum and offers the two-night stay if a room is free.
  • A guest makes up their mind in your website chat. The AI agent sends the booking link, and the room is only booked once the guest completes that page.

For broader AI-agent patterns across every integration, see ai hotel front desk.

Limitations to know

The WebHotelier integration ships with a deliberately scoped surface. These are the limits worth knowing before you depend on it:

  • The AI agent never creates a booking and never asks for card details. Nothing is reserved until the guest completes the booking on your WebHotelier booking page.
  • The AI agent can't look up, change or cancel an existing booking. When a guest wants extra nights, it asks for their current check-out date and checks the extra nights as a new stay.
  • Stays can be 1 to 30 nights, for up to 5 rooms of the same type, and up to 3 years ahead. For longer stays the AI agent suggests contacting the hotel directly.
  • When a guest asks about a period of dates, the AI agent checks up to 92 days at a time.
  • If the guest doesn't say how many people are staying, prices are for 2 adults. The AI agent asks before it sends a booking link.

Pricing and plan availability

The WebHotelier AI integration is available on MessageMind's paid plans. The MessageMind pricing page lists which plan is required and what each tier includes. There is no extra per-integration fee; the connection is part of your account.

Frequently asked questions

What is the WebHotelier AI integration?

The WebHotelier AI integration is the native connection between WebHotelier and MessageMind. Once connected, the AI agent can read live WebHotelier context during a conversation and act on it (for example answering a stock question, booking an appointment or updating a contact) across WhatsApp, Instagram, SMS, email and web chat.

How do I connect WebHotelier to MessageMind?

Open the WebHotelier integration page inside your MessageMind dashboard and follow the connect flow. The full step-by-step with every field label and screenshot is in the WebHotelier documentation.

How does authentication work for the WebHotelier integration?

You type your WebHotelier username, password and property code into the Connect WebHotelier window. There's no WebHotelier sign-in page to go through, and MessageMind checks the details with WebHotelier before it saves them. MessageMind stores these credentials encrypted at rest and uses them only server-side, so they never reach the browser or any third party.

What does the AI agent do once WebHotelier is connected?

It works with live WebHotelier data during the conversation. The first capability in the WebHotelier documentation reads: "When a guest asks about a stay, the AI agent checks WebHotelier right then and replies with the room types that are free, each with the total for the stay, the rate name and its cancellation terms." The full list, with every field the integration reads and writes, is in the documentation.

Connect stays greyed out and the window says "Complete the required fields to connect." What should I do?

Fill in Username, Password and Property Code. If a field only holds spaces, clicking Connect shows "Add your WebHotelier username, password and property code." instead.