Effective Date: June 29, 2024

Messagemind.ai, along with its affiliates (“MessageMind,” “we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your information when you use our services, website, and any other interactions you may have with MessageMind.

Scope of this Policy

This Policy applies to:

  • Visitors to our website
  • Prospective customers
  • Customers and authorized users who use our services

This Policy does not cover the information MessageMind processes on behalf of customers as a “data processor” or “service provider” under applicable privacy laws.

The Information We Collect

Information You Provide to Us

We collect various types of information you provide directly to us, including:

  • First and last name
  • Email address
  • Postal address
  • Billing information
  • Username and password associated with our services
  • Any other information you choose to provide

Information We Collect Through Automated Means

When you use our website or services, we automatically collect certain information about your device and usage patterns, such as:

  • IP address
  • Browser type
  • Operating system
  • Device IDs
  • Pages viewed and the order of those pages
  • The amount of time spent on particular pages

Information from Third Parties

We may collect information about you from third parties, including:

  • Affiliates
  • Marketing vendors
  • Third-party databases

When you interact with us on social media platforms like Facebook, Instagram, and WhatsApp Business API, we may collect your access token and profile information to manage API calls, send/receive messages, and access your profile.

How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Respond to inquiries and provide customer service
  • Analyze and improve our services
  • Measure the effectiveness of our advertising
  • Ensure the security of our services
  • Comply with legal obligations

Legal Bases for Processing Your Information

We process your information based on:

  • The necessity to perform a contract with you
  • Our legitimate interests
  • Compliance with legal obligations
  • Your consent

How We Share Your Information

We share your information with:

  • Service providers who help us deliver and improve our services
  • Affiliates and subsidiaries within the MessageMind family
  • Third parties with your consent or at your direction

Retention of Your Information

We retain your information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Your Rights and Choices

You have rights regarding your information, including:

  • Accessing and updating your information
  • Deleting your information
  • Restricting the processing of your information

For data collected via WhatsApp Business API, Instagram, and Facebook, you can disconnect and permanently delete your data directly from the app or by contacting [email protected]. For other personal data, please contact [email protected].

Third-Party Links and Features

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before using their services.

International Users

Your information may be maintained and processed in countries with different data protection laws. By using our services, you consent to such transfers.

How We Protect Your Information

We implement various security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is fully secure.

Changes to Our Policy

We may update this Policy to reflect changes in our practices or applicable laws. We will notify you of any material changes and provide the updated Policy on our website.

Contact Information

If you have any questions or concerns about this Policy, please contact us at [email protected].