Education
AOSR
“+27% conversions”
Walter BalducciCommunications ManagerCloud 9 consults and adjustments, booked from a parent’s message.
Patients and parents book consults and adjustments, move or cancel visits and ask about the next one in the chat. A broken bracket goes straight to your team.
Trusted by teams worldwide
01Reach
Teens message, parents call, both get an answer.
Teens write on Instagram, parents call or text, and every conversation on every channel reaches the same Cloud 9 schedule. When a parent writes for their child, the AI agent finds the child’s record first.
- Parents writing for their children
- One Cloud 9 schedule behind it all
- Right patient found first
02Speed
Consults and adjustments booked in seconds.
The AI agent books new-patient consults and adjustment visits into times Cloud 9 shows as free, after-school ones included. It moves or cancels visits too, reading each change back and saving it once the family says yes.
- New-patient consults
- Adjustment visits
- Moves and cancels in the chat
03One record, whole lifecycle
From first consult to retainer check.
Patients and parents ask when the next adjustment, aligner check or retainer visit is, and get the answer from Cloud 9 in the same chat. A broken bracket or a poking wire goes straight to your team with the whole conversation.
- Adjustment and retainer dates answered
- Urgent problems sent to your team
- One thread from consult to retainer
Made for every patient and parent.
From the first consult to the last retainer check, MessageMind answers patients and parents from your Cloud 9 schedule.
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Free times for every doctor
Your orthodontists and treatment coordinator, with the times Cloud 9 shows as free. Parents ask for an after-school slot or the first consult.
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Moved to after school
Parents move a visit out of school hours, or cancel it, and Cloud 9 updates once they say yes.
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Warm with parents and teens
Visit types, orthodontists and practice details come from Cloud 9, so replies sound like your front desk, for parents and teens alike.
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Your orthodontist decides
The AI agent books the visit asked for and never diagnoses. Questions about teeth, wires or treatment go to your team.
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Broken bracket, handed over
Urgent problems go straight to your team with the whole conversation, so nobody has to ask the parent twice.
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When’s the next adjustment?
Teens and parents ask about the next visit, from adjustments to retainer checks, and get the day and time from Cloud 9.
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Connect the conversation to your stack.
Cloud 9
Stripe
HubSpot
Calendly
Messenger
Instagram
SMS
Gmail 
Questions people ask about the Cloud 9 integration.
What does our ortho practice need to connect Cloud 9?
Your Cloud 9 login with admin access. Our team connects it with you during setup, and patients and parents have nothing to install.
Can parents book or move a visit for their child in Cloud 9?
Yes. The AI agent finds the child’s record, books a consult or adjustment, or moves or cancels a visit, and saves it in Cloud 9 once the parent says yes.
Can new patients book a consultation in Cloud 9?
Yes. A new patient, or a parent asking for their child, can book a new-patient consult in the chat at a time Cloud 9 shows as free.
What happens if a bracket breaks or a wire is poking?
The AI agent never diagnoses or gives treatment advice. It hands urgent problems like a broken bracket, and any clinical question, to your team straight away with the whole conversation.
Can the AI agent book a time that’s already taken in Cloud 9?
No. It only offers times Cloud 9 shows as free and never forces a booking into a taken slot. If a time goes while the parent is deciding, it offers the next free ones.
Where can patients and parents reach the AI agent?
On WhatsApp, SMS, phone calls, Instagram, Messenger, email and web chat. On any of them they can ask when the next adjustment or retainer check is, and get the answer from Cloud 9.
