Your Shopify store, answering inside the chat.

MessageMind reads your catalog, orders and shipping events live from Shopify. "Where is my order" gets a tracking link in seconds, abandoned carts get recovered in the thread, and complex returns reach a human with the order already loaded.

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Trusted by teams worldwide

Reach

Your Shopify store, inside every chat.

Products, orders, inventory and shipping surface wherever the customer messaged you (messaging apps, Instagram DMs, web chat, email). No redirect to the storefront, no copied order numbers, no lost thread.

  • Catalog answers in every channel
  • Live order and refund status in-thread
  • One source of truth across your inbox

Speed

"Where is my order?" answered in two seconds.

MessageMind reads order status, tracking numbers and shipping events straight from Shopify. The customer gets the full timeline instantly, with no human triaging a ticket queue.

  • Order lookup pulled live from Shopify
  • Tracking link and ETA sent automatically
  • Deflects the ticket before it opens

Depth

From first ask to delivered box.

Product discovery, cart, paid, fulfilled, delivered, returned. Every stage is one connected lifecycle, with Stripe, your messaging channels and HubSpot kept in sync behind the scenes.

  • Product cards sent inside the chat
  • Cart held for an abandoning customer
  • Returns and exchanges with order context loaded

You are in good company.

5.0/5 4.8/5 4.8/5

Based on 345 verified reviews across G2, Trustpilot, and Featured Customers.

Travel agency
Jayesh Ashar
Jayesh Ashar Pearl Tourism & Leisure Group Founder and CEO
"Strongly recommend"
Fantastic job on our AI assistant Albert and the VIP phone system. Anybody looking for these kind of products, we strongly recommend MessageMind for their timely delivery and very good pricing.
Jayesh Ashar · Pearl Tourism & Leisure Group Read story
Ecommerce
Wim van den Oever Prolan Benelux Founder
"Matt is the best"
The fast and patience respond of Matt is great, he helped me with installing the MessageMind on my website of Prolan Benelux. Matt is the best!
Wim van den Oever · Prolan Benelux Read story
Rentals
Jordan Bunton-Williams
Jordan Bunton-Williams Staybodia Ltd Founder
"6 stars if I could"
This is a very good product. I run a serviced Accommodation business and this has enabled me to provide a much better customer service. The support I have received from the MessageMind team has been incredible. Thank you so much.
Jordan Bunton-Williams · Staybodia Ltd Read story
Aesthetics clinic
Junaid Javaid Vivo Body Studio Marketing Manager
"Support available 24x7"
The best thing has the the support team who have been available 24x7 to solve all the doubts. The AI is in itself very efficient at getting the desired results. Also the AI is being updated with new features everyday which is a great addition.
Junaid Javaid · Vivo Body Studio All stories
Home services
Ben Hickling
Ben Hickling Solartek Films Managing Director
"Brilliant"
It's brilliant, and it gets through an awful lot of work.
Ben Hickling · Solartek Films Read story
Real estate
Gaukharay Argimbayeva
Gaukharay Argimbayeva Urban Space Real Estate Founder
"Top choice"
MessageMind is an excellent lead management tool, especially with its integration with CRM. It makes lead assignments and tracking more efficient, helping businesses stay organized. While a mobile app would be a great addition, the platform's overall functionality and ease of use make it a top choice. Highly recommend!
Gaukharay Argimbayeva · Urban Space Real Estate Read story
Real estate
Diya Nouman No5 Real Estate Founder
"Best product in the market"
I have to say! Very helpful team. Best product in the market by far. Thanks Raul 🫰
Diya Nouman · No5 Real Estate Read story
Education
Walter Balducci
Walter Balducci AOSR Communications Manager
"+27% conversions"
We've seen an increase of about 27% in terms of converting our leads. We are just super happy, we couldn't have asked for a better product.
Walter Balducci · AOSR Read story
Agency
TJ
TJ Top Music Marketing Agency Head of Marketing
"Competitive edge"
MessageMind isn't just a salesman, it's also a customer support agent. Our AI agent, Elliott, replies just as a human would. Customers always compliment our service, and MessageMind has given us that competitive edge.
TJ · Top Music Marketing Agency Read story

Built for every Shopify moment.

Catalog answers, order lookups, cart recovery and clean handoffs. Every stage of the Shopify journey is handled where the customer already messaged you.

  • Every product, live in the chat

    The AI pulls products, variants, prices and stock levels straight from your Shopify catalog. Nothing is hard-coded, nothing goes stale, the thread always shows what you can actually sell.

  • Order status, answered in 2s

    "Where is my order" never reaches a human. The AI reads order and fulfilment events live from Shopify and replies with the tracking link, carrier and ETA before the customer finishes typing.

  • Replies that know your catalog

    Variant, size, color, restock date, bundle price. The AI drafts the answer from your live Shopify data, so the reply is always on brand and always true to what is in the store right now.

  • Shopify app approval, done for you

    Storefront API, Admin API scopes and the webhook subscriptions you need for live order events. MessageMind handles the review and install, so your store goes live without a dev sprint.

  • Human handoff with the order already loaded

    The AI tags the thread, attaches the full order, line items and reason, and hands off to the right agent. Nobody re-keys an order number from a transcript to find the shipment.

  • Cart recovery in the thread, not an email

    When a cart sits idle, MessageMind messages the customer on the channel they already opened. The thread picks up with the exact items held and a one-tap link back to checkout, so recovery lands where promo emails get filtered.

Connected

Shopify is where every chat lands.

A product sold, a shipment tracked, a return resolved. From the Shopify core, MessageMind reaches into the messaging, payment and CRM tools your store already runs on.

Stripe
Instagram
Messenger
HubSpot
Salesforce
Gmail
Outlook
Calendly

See every integration

Questions people ask about the Shopify integration.

Which Shopify plan do I need?

Any paid Shopify plan works, from Basic through Shopify, Advanced and Plus. The integration uses standard Admin and Storefront API scopes available on every tier. Shopify Plus adds extra webhook headroom and multi-store support, but nothing on the MessageMind side is gated behind it.

What OAuth scopes does MessageMind request?

Read access to products, orders, customers, inventory levels and fulfilments, plus write access to draft orders and discounts so the AI can hold a cart or apply a code in-chat. Scopes are shown at install time, nothing is enabled silently, and read-only mode is available for brands that want MessageMind to answer but never write.

Does it work with Shopify POS, Markets and multi-currency?

Yes. Orders placed in Shopify POS surface in the chat with the same tracking and receipt lookup as online orders. Shopify Markets locale, currency and language are respected so a French customer sees EUR pricing and French replies, and a US customer sees USD on the same product.

How does it handle refunds, exchanges and partial returns?

The AI confirms eligibility against the order and your policy, then either files the return directly or routes the thread to a human agent with the order, line items and reason pre-loaded. Partial refunds, size exchanges and store credit are all supported paths, so your team is not re-keying order numbers from a transcript.

What about discount codes, gift cards and bundles?

MessageMind can validate a discount code, apply it to a draft order and send the updated total back in the thread. Gift card balances are checked live from Shopify, and bundled or configured products keep their variant structure intact so the right SKU is reserved.

When does the AI stop and hand the thread to a human?

The AI holds the thread while the question is informational (status, stock, specs, policy). As soon as it detects a complex return, a VIP customer, a dispute, or language it is not confident about, it hands off with the full Shopify order context attached so your agent picks up without asking the customer to repeat themselves.

Your store, already answering in the chat.

Catalog answers, order tracking, cart recovery, clean handoffs. Connect Shopify once and MessageMind handles the thread end to end.

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