Every van lead gets a WhatsApp with the exact listing, minutes after the enquiry.

DT Automotive is a Manchester commercial van dealer stocking used vans from Ford, Renault, Citroen, Vauxhall, Peugeot and the rest of the European trade. Buyers reach the forecourt through three places at once: the DT Automotive website, Autotrader, and CarGurus.

Every lead from any of those sources now gets a personalised WhatsApp message within minutes of the enquiry, with a direct link to the specific van the buyer looked at. An email follows on the same line, carrying the same listing.

After-hours phone and website chat sit alongside the WhatsApp desk. The agent takes the question, pulls the answer from live Autotrader stock, and holds the thread open until a salesperson walks in the next morning.

From lead to listing, inside one thread.

A buyer clicks on a Transit Custom listing on CarGurus. Within minutes, their phone pings with a WhatsApp message that opens the exact van they looked at, with the mileage, the price, the finance figure, and an open viewing slot. If they ask a follow-up question, the agent answers from the live stock. If they want to come in, the diary opens inside the same WhatsApp thread.

The same handoff happens for Autotrader leads and website enquiries. The buyer never fills a form on the website and waits for the sales team to call back the next morning. The sales team never guesses which van the buyer was looking at, because the link is already in the thread.