Coach your AI agent to become your top performer
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Provide feedback and guidance to your AI Agent, and continuously improve its behavior and overall performance.
Coach your AI
Refine your customer service gradually
Similarly to training your support team on the appropriate tone, language, and procedures, you can direct your AI Agent to provide a service that reflects your company's values and policies consistently.
Top customer experiences
Transparent, safe, and trainable AI
You can readily review the behavior and actions of your AI Agent to confirm that it upholds your brand standards and meets your expectations, consistently providing accurate, relevant, and safe experiences.
A great coach can be a game-changer
Messagemind's AI coaching features easily improve your AI Agent's performance.
Train your AI Agent to adhere to predefined guidelines. Restrict its knowledge sharing and actions to certain customer groups, languages, geographic areas, and beyond.
It learns from your rules and adjusts its responses accordingly. You can simply instruct it on everything from formatting replies to managing sensitive topics.
Audit its conversations to comprehend the steps and behaviors it employs to reach a resolution. This visibility into the content used and actions taken makes it easy to pinpoint issues and implement changes.
Determine which automated conversations are genuinely successful — where the AI Agent delivers relevant, accurate, and safe responses — and where there’s a chance to further refine your agent’s performance. Aim not just to manage conversations, but to resolve them effectively.
Don’t just take it from us...
"Integrating messagemind's agent into HealthTap has streamlined our operations, improving response times and allowing our medical personnel to focus on challenging patients. The installation and continuing support have been excellent, fully compliant with healthcare regulations. Highly recommended for healthcare providers looking to enhance services with reliable AI technology."
Greg Gilley
Chief Technology Officer
Decrease in the average response time for medical inquiries
"As the Director of Betterment for Advisors, I've seen our AI agent handle 71% of routine inquiries, reducing response times to 30 seconds and boosting customer satisfaction by 15%. This efficiency allows our team to focus more on complex client needs, enhancing our overall service quality."
Thomas Moore
Director for Advisors
Average response time after implementation
Launch with ease
Ready to spend less time on customer service?
case studies
An AI-powered platform built for CX teams
Discover the power of an AI Agent for your business.
