Resolve inquiries in digital channels
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Engage with your customers on their preferred platforms. Provide a contemporary customer experience across social media, web, and mobile using an AI Agent, without the need for extra staff.
Implement automation across all primary
messaging platforms.
Increase resolution
with 24/7 self-service
Deliver outstanding experiences on every channel without excessive costs.
Create once, implement universally. Begin addressing issues across different channels and languages quickly, within minutes instead of months. Once your AI Agent is equipped with knowledge about your company and products, it can be immediately deployed across various channels from a single integrated platform.
Ditch old-school scripted chatbots. Move beyond traditional messaging. Your AI Agent leverages data from your website, files, help center, CRM, order management system, and beyond to logically solve problems just like a human agent, without the need for prewritten scripts.
Experience seamless agent interactions by shifting phone inquiries to more cost-effective digital channels, reducing handle time and agent volumes. Whenever a human touch is required, your AI Agent will identify a specialized agent and smoothly transfer the conversation.
Messagemind's AI Agent
vs.
Scripted Chatbots
Instead of following a script, your AI Agent actually reasons to figure out how to best resolve an inquiry, even the most complex ones.
AI Agent
Humanized responses
Instead of creating and managing scripts for every issue, an AI Agent uses knowledge and data from your tech stack to think through a customer problem and determine the best course of action.
Scripted Chatbot
Programmed responses
A simple scripted chatbot adheres to a predetermined sequence. Every conceivable customer query, from warranty issues to missing items, must be anticipated and developed in advance.
Don't just take it from us
"Implementing Sassy at BarkBox has dramatically improved our customer service, handling a majority of inquiries with rapid responses. This enhancement has greatly boosted customer satisfaction, perfectly aligning with our brand’s fun and friendly tone."
Carly Strife
Co-Founder
Increase in customer engagement
"I'm impressed with MessageMind's performance. Its natural language processing effectively handles complex customer queries, offering tailored advice and product information. Integration with our CRM system is seamless, and the analytics provide valuable insights, enhancing our customer service significantly. The positive user feedback confirms its impact."
Hellen Pillini
Consumer Experience Manager
Savings / year
case studies
An AI-powered platform built for CX teams
Discover the power of an AI Agent for your business.
Tailored Solutions
Looking for something more custom?
Your AI Agent can be deployed wherever you need it. Whether it's an in-house solution, regional social channel, or specific SMS provider, MessageMind's Professional Services team will work with you to build a solution unique to your needs.
