MessageMind implemented a fully tailored AI concierge solution that operates across both text and voice channels. Deployed directly on the Pearl Tourism & Leisure Group website, the AI concierge engages visitors through natural, human-like conversations while maintaining a branded experience through a custom display logo aligned with the company’s identity.

To support international operations, MessageMind provisioned three dedicated AI-powered phone numbers for the United States, the United Kingdom, and South Africa. This ensured a local presence in each market while delivering a consistent experience regardless of location.

A custom IVR system was built using Twilio, leveraging MessageMind’s official partnership. Rather than forcing callers through static menu trees, the system understands intent and routes calls intelligently, reducing friction and improving the overall call experience.

The solution was further enhanced with full SIP integration, enabling seamless connectivity with hard desk phones and softphone systems. When necessary, calls are transferred smoothly from the AI concierge to human team members without interrupting the conversation, ensuring continuity and preserving context.