The Thompson Method Empowers Mothers with AI-Powered Support by MessageMind
Gentle Support for Mothers, Backed by Research
AI-Powered Conversations
Automation by messagemind™
The Thompson Method is a globally recognized education and support service created by Dr. Robyn Thompson, offering evidence-based guidance for pregnancy, birth, and breastfeeding. With a mission to reduce stress and empower mothers through knowledge, the platform provides online programs, live support, and an active community of mothers and professionals.
The Challenge
The Thompson Method faced a unique challenge:
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Hundreds of questions and topics across pregnancy, birth, and breastfeeding.
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Different knowledge access needs for members vs. non-members.
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Increasing demand for instant, accurate, and empathetic responses on their website.
The team needed a scalable way to differentiate access while ensuring mothers always received trustworthy, compassionate support aligned with The Thompson Method’s philosophy.
The Solution
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Kajabi API Integration
Integrated with Kajabi to automatically check a user’s membership status (true/false). -
Smart Knowledge Base
Built a vector database of hundreds of FAQs, articles, and support resources. The system retrieves the best answer based on semantic matching, filtered by membership level. -
Seamless Chat Widget
Deployed MessageMind’s AI-powered chat widget on The Thompson Method’s website, available to both members and non-members. -
Tone & Voice Customization
Configured the AI to respond in the Thompson Method’s signature style: gentle, supportive, and evidence-based.
Results & Impact
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Instant support: Mothers get answers in seconds, not days.
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Efficient scaling: Reduced repetitive queries handled manually by staff.
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Personalized experience: Members access premium answers, non-members receive curated guidance with pathways to join.
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Consistency & trust: Every answer aligns with The Thompson Method’s evidence-based approach.
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85%
of common inquiries resolved automatically
70%
reduction in staff time spent on repetitive FAQs
80+
languages supported
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AI-Powered Conversations
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