Terms and Conditions

MessageMind Terms and Conditions

Last updated: April 21, 2025

These Terms and Conditions (“Terms” or “Agreement”) govern the terms of use for the MessageMind platform and services (“Services”) provided by TMMA SRLS, VAT IT17152861005, with registered office at VIA DURAZZO 28 – 00195 – ROMA (RM), Italy (“Company”), through the website messagemind.ai and its subdomains (“Platform”). By accessing and using the Platform and Services, Customers accept these Terms.

Customers acknowledge that the Data Processing Agreement (“DPA”) and Privacy Policy, accessible on the Platform, constitute integral parts of these Terms. Acceptance of these Terms confirms that Customers have reviewed and agree to comply with all conditions contained herein.

  1. Definitions In these Terms:

  • “End Users”: Persons interacting with Customer’s Domains using MessageMind (including websites, marketplaces, social media integrations).

  • “Intellectual Property Rights”: Includes copyrights, trademarks, patents, software code rights, and related intellectual property rights.

  • “Customer Domains”: Websites, marketplaces, blogs, and social platforms integrated with MessageMind.

  • “Software”: The MessageMind platform enabling the creation of AI-powered chatbots integrated with services such as Google, LinkedIn, Facebook/Meta, Twilio, AME, and custom APIs.

  1. Object of Terms Company provides Customers the following Services under a global, non-exclusive, non-transferable SaaS license:

  • Access to MessageMind Platform

  • Maintenance and updates

  • Integration with Customer Domains

  • Customization and training of chatbots

  • Reporting and analytics

  • Technical support

  1. Registration Customers must:

  • Create an account

  • Provide accurate registration information

  • Maintain confidentiality of credentials

  • Promptly report security breaches

  1. Duration These Terms are valid for 12 months from acceptance and automatically renew annually unless terminated according to section 5.

  2. Subscription, Billing, and Cancellation

  • Customers must provide valid billing information.

  • MessageMind offers monthly and yearly subscription plans, charged automatically.

  • Extra charges may apply for additional messages or usage beyond the limits defined in the selected plan and according to the offer provided by MessageMind.

  • Subscriptions renew automatically unless canceled.

  • Customers may cancel their subscriptions at any time, but no refunds will be provided for the current billing period.

  • All subscription fees and extra usage charges are non-refundable.

  1. Modification of Terms Company reserves the right to modify these Terms, providing 30-day notice via email and Platform notification.

  2. Customer Obligations Customers agree not to:

  • Circumvent security measures

  • Reverse-engineer the Software

  • Modify or resell Services without authorization

  1. Intellectual Property Company retains all Intellectual Property Rights in the Software and Platform. Customers have no rights beyond those explicitly granted herein.

  2. Termination Company may terminate immediately if Customers violate these Terms or applicable laws.

  3. Data Processing Customers acknowledge Company’s processing of personal data complies with GDPR. Customer is data controller of End User data processed via the Platform; Company acts as data processor as detailed in the DPA.

  4. Force Majeure Company is not liable for non-performance due to circumstances beyond control (e.g., war, natural disasters, pandemics).

  5. Limitation of Liability Company’s liability is limited to the subscription fees paid by Customers. Company is not liable for indirect damages or misuse of Services.

  6. Non-transferability Customers may not transfer or sublicense their rights under these Terms without Company’s prior written consent.

  7. Communications All official communications must be sent to [email protected].

  8. Governing Law and Jurisdiction These Terms are governed by Italian law. Any disputes shall be settled exclusively by the Court of Rome, Italy.

  9. Acceptance of Critical Clauses Customers expressly accept the following articles: 2, 3, 4, 5, 6, 7, 8, 9, 10, 12, 13, 15.

Revisit consent button available on Platform.